Working at Brilliant Earth | Glassdoor

Brilliant Earth Overview

San Francisco, CA
201 to 500 employees
Company - Private
Other Retail Stores
Unknown / Non-Applicable
Brilliant Earth offers an extensive collection of beyond conflict free engagement rings, wedding rings, and fine jewelry. As the global leader in ethically sourced jewelry, our designs are handcrafted from recycled precious metals and set with ethically sourced diamonds and ... Read more

Mission: OUR MISSION at Brilliant Earth is to cultivate a more ethical, transparent, and sustainable jewelry industry. We strive to make jewelry as beautiful as possible by crafting the highest quality pieces with the purest origins, by creating momentum for change, and by investing in a ... Read more

Company Updates

  • "Before the pandemic, corporate wellness programs were often perceived as a perk for team members. However, lately these initiatives are making a big difference in helping teams feel connected to one another while staying physically and mentally healthy." Brilliant Earth co-founder, Beth Gerstein, speaks to the employee wellness initiatives that BE offers to our team. Weekly wellness newsletters, virtual Fitness Fridays, and employee-led Zoom wellness breaks are just a few examples of the ways we are staying connected. Read more in the linked article! #brilliantearth #wellness #workplacewellness

  • We missed some very important anniversaries as teams were all focused on safe reopening and adapting to virtual work here at Brilliant Earth. We want to recognize our team members who have celebrated amazing milestones over the past few months. They are reflecting on why they chose to join Brilliant Earth, what their favorite memory has been, and what advice they'd offer to new or potential team members. Check it out! #brilliantearth #anniversary

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Brilliant Earth – Why Work With Us?

Brilliant Earth was co-founded by Beth Gerstein and Eric Grossberg, who met at Stanford University. When Beth was about to be engaged, she experienced firsthand, with her fiancé Alex, the challenge of finding a conflict free engagement ring that represented her values. Eric, through his research at Stanford, became impassioned with the idea that responsibly-sourced jewelry could be an effective tool for social change in developing countries. Together, Beth and Eric founded Brilliant Earth in 2005.

What began as a partnership between two entrepreneurs has grown into a community of people with a passion for fine jewelry and a commitment to change. The Brilliant Earth team is a group of dedicated individuals – jewelry designers, sales associates, gemologists, and more – all working to provide exceptional jewelry that our customers can feel good about wearing. Our customers, too, are part of our community. It is with our customers' help that we are cultivating a more humane jewelry industry, one stunning piece of jewelry at a time.

Our goal at Brilliant Earth is to make jewelry as beautiful as it can be. We are passionate about cultivating a more ethical, transparent, and sustainable jewelry industry.

Brilliant Earth provides jewelry of exceptional quality originating from pure sources and harvested using socially responsible practices.

Brilliant Earth provides education about the social and environmental issues affecting the jewelry industry and identifies ways to help.

Brilliant Earth supports underdeveloped communities ravaged by the jewelry industry by donating a share of our profits.

At Brilliant Earth, we are dedicated to socially and environmentally responsible sourcing. Our carefully selected suppliers follow strict labor and environmental standards and demonstrate a complete chain of custody for their gemstones. To reduce the demand for additional dirty gold mining, we use recycled gold and platinum. These precious metals come from secondary sources and are re-refined, meaning they are of the same high quality as newly mined metals.

 From beautiful packaging to our exclusive jewelry   designs, everything at Brilliant Earth is held to   exceptional standards. Our made to order jewelry is   handcrafted and carefully inspected by our jewelry   experts. At Brilliant Earth, there is no compromise   between quality and conscience.


 At Brilliant Earth, we combine the ease of online   shopping with the personalized service of a fine   jewelry boutique. Our team of jewelry specialists is   dedicated to working with you to create the perfect   piece of jewelry. We believe that jewelry that   reflects your values should also reflect your unique   preferences.

 As part of our mission to transform the jewelry   industry, we work in partnership with advocacy   groups to promote awareness about conflict   diamonds, dirty gold, labor and mining issues, and   environmental concerns. We also donate 5% of our   profits to benefit communities harmed by the   jewelry industry.

Careers at Brilliant Earth

 “ Never doubt that a thoughtful, committed group of citizens can change the world. Indeed, it’s the only thing that ever has.”
- Margaret Mead 

We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are collaborative, hard-working team players that welcome challenges and rise to any occasion. Our open workspace in the heart of San Francisco encourages conversation and collaboration. From cross-departmental meetings to frequent happy hours, Brilliant Earth team members bring a top notch attitude and a willingness to help each other grow.

Everyone at Brilliant Earth has a voice - we want to hear yours! We encourage you to apply through our online application. After a brief phone call, we meet our candidates in an in-person or video interview. We are passionate about transparency - from our products, to our employees, to job seekers. We make it our priority to keep you informed throughout the recruitment cycle! 

Customer Appointment

Our Customer Experience Team is dedicated to creating lasting, positive relationships with our customers, in the happiest moments of their lives. We take a consultative approach with customers, by providing gemstone education, one-on-one interactions, and multiple channels for communication. Through in-person appointments, phone and email communication, and live-chat, our customers are guided through our unique product offerings to bring their distinctive idea to life, from vintage-inspired to to modern designs. As a dedicated Customer Experience team member, you are able to use your creativity to have a direct impact on customer happiness and Brilliant Earth's success. 

This team operates in a fast-paced, high-growth environment, and is the engine that drives our company. As a member of this team, you'll be able to collaborate across the organization to continuously improve our customer experiences.  We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time!

Create-Your-Own Process

Brilliant Earth Reviews

  • Featured Review

    "Tremendous Opportunities & Amazing Team"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in San Francisco, CA
    Current Employee - Marketing in San Francisco, CA
    Positive Outlook
    Approves of CEO

    I have been working at Brilliant Earth full-time (More than 8 years)


    Brilliant Earth is at a great size - big enough to work on exciting, meaningful projects with the resources needed to put behind them but small enough that team members at every level can have a voice and work on really impactful projects. There is tremendous opportunity for growth and BE places a significant emphasis on providing new opportunities and promoting from within. I have always been very challenged and never bored! Every year (or even month) is full of new things to learn. The team is really amazing - super smart and motivated while also kind, positive, and supportive. It's also very motivating to work for a mission-minded company and among colleagues that share those values.


    People are hardworking and excited to go above and beyond to see the impact of their work - it's not a clock in / clock out environment, which for me was a positive.

    Advice to Management

    Keep the whole company informed of our successes and growth - it's really motivating!

See All 138 Reviews

Brilliant Earth Photos

Brilliant Earth photo of: Volunteering for From Now On Foundation
Brilliant Earth photo of: Paint Night!
Brilliant Earth photo of: Paint Night!
Brilliant Earth photo of: Earth Day Hike
Brilliant Earth photo of: Terrarium Making!
Brilliant Earth photo of: Beach Clean Up!
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Brilliant Earth Interviews



Getting an Interview

Getting an Interview





    Customer Experience Agent Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview


    Everyone I interviewed with was very nice and very professional but at the same time able to make you relax and easy to establish rapport with. The interview process can also be quite lengthy because you interview with a number of different individuals on the team, at different levels. I actually applied for two positions customer experience and on operations, so I did the process twice and then opted out of continuing after I heard from another opportunity.

    Interview Questions

    • They give you email customer prompts to write a sample response to.   Answer Question
See All 149 Interviews

Brilliant Earth Awards & Accolades

  • Best of Weddings Hall of Fame, The Knot, 2011
  • The Knot Best of Weddings, The Knot, 2011
  • The Knot Best of Weddings, The Knot, 2013
  • The Knot Best of Weddings, The Knot, 2014
  • Best of Weddings, The Knot, 2015
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Pledges & Certifications

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Pledge to Thrive

Taking steps to prioritize employee well-being

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

Work at Brilliant Earth? Share Your Experiences

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