Working at Brilliant Earth | Glassdoor

Brilliant Earth Overview

San Francisco, CA
201 to 500 employees
Company - Private
Other Retail Stores
Unknown / Non-Applicable
Brilliant Earth offers an extensive collection of beyond conflict free engagement rings, wedding rings, and fine jewelry. As the global leader in ethically sourced jewelry, our designs are handcrafted from recycled precious metals and set with ethically sourced diamonds and ... Read more

Mission: OUR MISSION at Brilliant Earth is to cultivate a more ethical, transparent, and sustainable jewelry industry. We strive to make jewelry as beautiful as possible by crafting the highest quality pieces with the purest origins, by creating momentum for change, and by investing in a ... Read more

Company Updates

  • Zankyou Weddings describes 5 tips for a more eco-friendly wedding, including shopping with us! Starting with the proposal, choosing a ring from Brilliant Earth’s vintage or modern collections ensures you are making a sustainable and ethical choice as you begin your lives together.

    #brilliantearth #ring #wedding #sustainable #sustainableliving

  • JCK digs into a report by Kantar Retail, researching advertising within the lab-grown fine jewelry sector. In this report, “the company found that Brilliant Earth dominated paid search advertising for lab-grown-related keywords”. Our industry-leading marketing team is hiring – view our open roles on our page today!

    #brilliantearth #finejewelry #retail #digitalmarketing #advertising #JCK #kantar

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Brilliant Earth – Why Work With Us?

Brilliant Earth was co-founded by Beth Gerstein and Eric Grossberg, who met at Stanford University. When Beth was about to be engaged, she experienced firsthand, with her fiancé Alex, the challenge of finding a conflict free engagement ring that represented her values. Eric, through his research at Stanford, became impassioned with the idea that responsibly-sourced jewelry could be an effective tool for social change in developing countries. Together, Beth and Eric founded Brilliant Earth in 2005.

What began as a partnership between two entrepreneurs has grown into a community of people with a passion for fine jewelry and a commitment to change. The Brilliant Earth team is a group of dedicated individuals – jewelry designers, sales associates, gemologists, and more – all working to provide exceptional jewelry that our customers can feel good about wearing. Our customers, too, are part of our community. It is with our customers' help that we are cultivating a more humane jewelry industry, one stunning piece of jewelry at a time.

Our goal at Brilliant Earth is to make jewelry as beautiful as it can be. We are passionate about cultivating a more ethical, transparent, and sustainable jewelry industry.

Brilliant Earth provides jewelry of exceptional quality originating from pure sources and harvested using socially responsible practices.

Brilliant Earth provides education about the social and environmental issues affecting the jewelry industry and identifies ways to help.

Brilliant Earth supports underdeveloped communities ravaged by the jewelry industry by donating a share of our profits.

At Brilliant Earth, we are dedicated to socially and environmentally responsible sourcing. Our carefully selected suppliers follow strict labor and environmental standards and demonstrate a complete chain of custody for their gemstones. To reduce the demand for additional dirty gold mining, we use recycled gold and platinum. These precious metals come from secondary sources and are re-refined, meaning they are of the same high quality as newly mined metals.

 From beautiful packaging to our exclusive jewelry   designs, everything at Brilliant Earth is held to   exceptional standards. Our made to order jewelry is   handcrafted and carefully inspected by our jewelry   experts. At Brilliant Earth, there is no compromise   between quality and conscience.


 At Brilliant Earth, we combine the ease of online   shopping with the personalized service of a fine   jewelry boutique. Our team of jewelry specialists is   dedicated to working with you to create the perfect   piece of jewelry. We believe that jewelry that   reflects your values should also reflect your unique   preferences.

 As part of our mission to transform the jewelry   industry, we work in partnership with advocacy   groups to promote awareness about conflict   diamonds, dirty gold, labor and mining issues, and   environmental concerns. We also donate 5% of our   profits to benefit communities harmed by the   jewelry industry.

Careers at Brilliant Earth

 “ Never doubt that a thoughtful, committed group of citizens can change the world. Indeed, it’s the only thing that ever has.”
- Margaret Mead 

We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are collaborative, hard-working team players that welcome challenges and rise to any occasion. Our open workspace in the heart of San Francisco encourages conversation and collaboration. From cross-departmental meetings to frequent happy hours, Brilliant Earth team members bring a top notch attitude and a willingness to help each other grow.

Everyone at Brilliant Earth has a voice - we want to hear yours! We encourage you to apply through our online application. After a brief phone call, we meet our candidates in an in-person or video interview. We are passionate about transparency - from our products, to our employees, to job seekers. We make it our priority to keep you informed throughout the recruitment cycle! 

Customer Appointment

Our Customer Experience Team is dedicated to creating lasting, positive relationships with our customers, in the happiest moments of their lives. We take a consultative approach with customers, by providing gemstone education, one-on-one interactions, and multiple channels for communication. Through in-person appointments, phone and email communication, and live-chat, our customers are guided through our unique product offerings to bring their distinctive idea to life, from vintage-inspired to to modern designs. As a dedicated Customer Experience team member, you are able to use your creativity to have a direct impact on customer happiness and Brilliant Earth's success. 

This team operates in a fast-paced, high-growth environment, and is the engine that drives our company. As a member of this team, you'll be able to collaborate across the organization to continuously improve our customer experiences.  We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time!

Create-Your-Own Process

Brilliant Earth Reviews

  • Helpful (1)

    "Great place to work within jewelry!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Showroom Coordinator
    Former Employee - Showroom Coordinator
    Positive Outlook
    Approves of CEO

    I worked at Brilliant Earth full-time (More than a year)


    Great place to learn and grow. They try their best to set you up for success! The people are wonderful!


    some long(ish) hours but not too bad

See All 107 Reviews

Brilliant Earth Photos

Brilliant Earth photo of: Volunteering for From Now On Foundation
Brilliant Earth photo of: Paint Night!
Brilliant Earth photo of: Paint Night!
Brilliant Earth photo of: Earth Day Hike
Brilliant Earth photo of: Terrarium Making!
Brilliant Earth photo of: Beach Clean Up!
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Brilliant Earth Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Customer Experience Assistant, Sales Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview


    I applied through an employee referral. The process took 4 weeks. I interviewed at Brilliant Earth (New York, NY).


    Three interviews ultimately ending in a background check and calls to references. The first interview was on the phone with one person conducting the interview. Next two were on Zoom with two people conducting the interviews.

    Interview Questions

    • What is your favorite piece of jewelry? Pretend that I am a customer, sell me that piece of jewelry.   Answer Question
    • Give an example of a time you convinced somebody of something and it went well. How would you respond if it went badly?   Answer Question
See All 148 Interviews

Brilliant Earth Awards & Accolades

  • Best of Weddings Hall of Fame, The Knot, 2011
  • The Knot Best of Weddings, The Knot, 2011
  • The Knot Best of Weddings, The Knot, 2013
  • The Knot Best of Weddings, The Knot, 2014
  • Best of Weddings, The Knot, 2015
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Pledges & Certifications

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Pledge to Thrive

Taking steps to prioritize employee well-being

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

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