Working at Brilliant Earth | Glassdoor

Brilliant Earth Overview

San Francisco, CA
51 to 200 employees
2005
Company - Private
Other Retail Stores
Unknown / Non-Applicable
Brilliant Earth offers an extensive collection of beyond conflict free engagement rings, wedding rings, and fine jewelry. As the global leader in ethically sourced jewelry, our designs are handcrafted from recycled precious metals and set with ethically sourced diamonds and ... Read more

Mission: OUR MISSION at Brilliant Earth is to cultivate a more ethical, transparent, and sustainable jewelry industry. We strive to make jewelry as beautiful as possible by crafting the highest quality pieces with the purest origins, by creating momentum for change, and by investing in a ... Read more

Company Updates

  • The bi-annual GIA career fair is coming up Friday, March 8th in NYC! Brilliant Earth will be there to discuss career opportunities - come stop by!

    If you can't make it to this one, we look forward to seeing you in Carlsbad in the Fall!

    Break into the jewelry industry with this exciting career fair

    On Friday, March 8, at 9:30 a.m., GIA (Gemological Institute of America) will be bringing its annual Jewelry Career Fair to New York City's Javits Center.

  • Wondering how to best match a ring setting with your ideal stone shape?
    See the perfect match for one of Brilliant Earth's gorgeous pear cut stones in this great article from WeddingWire.

    The Best Engagement Ring Settings for Every Stone Shape

    Rings & Jewelry If you're gearing up to make a major jewelry purchase, these are the best engagement ring settings to flatter every stone shape. Every engagement ring is as unique as the person wearing it, from the style and design to the shape of the stone.

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Brilliant Earth – Why Work For Us?


THE FOUNDING STORY
Brilliant Earth was co-founded by Beth Gerstein and Eric Grossberg, who met at Stanford University. When Beth was about to be engaged, she experienced firsthand, with her fiancé Alex, the challenge of finding a conflict free engagement ring that represented her values. Eric, through his research at Stanford, became impassioned with the idea that responsibly-sourced jewelry could be an effective tool for social change in developing countries. Together, Beth and Eric founded Brilliant Earth in 2005.

What began as a partnership between two entrepreneurs has grown into a community of people with a passion for fine jewelry and a commitment to change. The Brilliant Earth team is a group of dedicated individuals – jewelry designers, sales associates, gemologists, and more – all working to provide exceptional jewelry that our customers can feel good about wearing. Our customers, too, are part of our community. It is with our customers' help that we are cultivating a more humane jewelry industry, one stunning piece of jewelry at a time.

OUR MISSION
Our goal at Brilliant Earth is to make jewelry as beautiful as it can be. We are passionate about cultivating a more ethical, transparent, and sustainable jewelry industry.

PROVIDING QUALITY
Brilliant Earth provides jewelry of exceptional quality originating from pure sources and harvested using socially responsible practices.

FOSTERING CHANGE
Brilliant Earth provides education about the social and environmental issues affecting the jewelry industry and identifies ways to help.

PROMOTING GROWTH
Brilliant Earth supports underdeveloped communities ravaged by the jewelry industry by donating a share of our profits.

ETHICAL SOURCING
At Brilliant Earth, we are dedicated to socially and environmentally responsible sourcing. Our carefully selected suppliers follow strict labor and environmental standards and demonstrate a complete chain of custody for their gemstones. To reduce the demand for additional dirty gold mining, we use recycled gold and platinum. These precious metals come from secondary sources and are re-refined, meaning they are of the same high quality as newly mined metals.


 QUALITY
 From beautiful packaging to our exclusive jewelry   designs, everything at Brilliant Earth is held to   exceptional standards. Our made to order jewelry is   handcrafted and carefully inspected by our jewelry   experts. At Brilliant Earth, there is no compromise   between quality and conscience.



 SERVICE

 At Brilliant Earth, we combine the ease of online   shopping with the personalized service of a fine   jewelry boutique. Our team of jewelry specialists is   dedicated to working with you to create the perfect   piece of jewelry. We believe that jewelry that   reflects your values should also reflect your unique   preferences.


 GIVING BACK
 As part of our mission to transform the jewelry   industry, we work in partnership with advocacy   groups to promote awareness about conflict   diamonds, dirty gold, labor and mining issues, and   environmental concerns. We also donate 5% of our   profits to benefit communities harmed by the   jewelry industry.

Careers at Brilliant Earth

 “ Never doubt that a thoughtful, committed group of citizens can change the world. Indeed, it’s the only thing that ever has.”
- Margaret Mead 

We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are collaborative, hard-working team players that welcome challenges and rise to any occasion. Our open workspace in the heart of San Francisco encourages conversation and collaboration. From cross-departmental meetings to frequent happy hours, Brilliant Earth team members bring a top notch attitude and a willingness to help each other grow.

Everyone at Brilliant Earth has a voice - we want to hear yours! We encourage you to apply through our online application. After a brief phone call, we meet our candidates in an in-person or video interview. We are passionate about transparency - from our products, to our employees, to job seekers. We make it our priority to keep you informed throughout the recruitment cycle! 

Customer Appointment

Our Customer Experience Team is dedicated to creating lasting, positive relationships with our customers, in the happiest moments of their lives. We take a consultative approach with customers, by providing gemstone education, one-on-one interactions, and multiple channels for communication. Through in-person appointments, phone and email communication, and live-chat, our customers are guided through our unique product offerings to bring their distinctive idea to life, from vintage-inspired to to modern designs. As a dedicated Customer Experience team member, you are able to use your creativity to have a direct impact on customer happiness and Brilliant Earth's success. 

This team operates in a fast-paced, high-growth environment, and is the engine that drives our company. As a member of this team, you'll be able to collaborate across the organization to continuously improve our customer experiences.  We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time!

Create-Your-Own Process

Brilliant Earth Reviews

4.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Brilliant Earth Co-founders Beth Gerstein and Eric Grossberg
Beth Gerstein and Eric Grossberg
57 Ratings
  • Featured Review

    Helpful (20)

    "Inspiring Team, Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Associate in San Francisco, CA
    Current Employee - Customer Experience Associate in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brilliant Earth full-time (More than a year)

    Pros

    This is probably the best group of people that I've ever worked with. Lots of very smart and interesting people from diverse backgrounds. Products are beautiful and most customers are really happy and engaging. I've learned a ton since I've been here and I've already experienced strong growth in compensation and responsibility. Several of my colleagues have been promoted to management from junior roles. The mission is inspiring and the company really cares about the bigger issues but also smaller ways to have an impact.

    Cons

    Not really a con for me but my schedule includes weekend days. I had concerns at first but actually really enjoy being off during the week.

    Advice to Management

    You are doing a great job to achieve so much success so far. Hope you will continue to promote from within :)

See All 88 Reviews

Brilliant Earth Photos

Brilliant Earth photo of: Volunteering for From Now On Foundation
Brilliant Earth photo of: Paint Night!
Brilliant Earth photo of: Paint Night!
Brilliant Earth photo of: Earth Day Hike
Brilliant Earth photo of: Terrarium Making!
Brilliant Earth photo of: Beach Clean Up!
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Brilliant Earth Interviews

Experience

Experience
38%
34%
28%

Getting an Interview

Getting an Interview
92%
3%
3%
1
1

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Customer Experience Assistant Interview

    Anonymous Interview Candidate in San Diego, CA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Brilliant Earth (San Diego, CA) in January 2019.

    Interview

    First they scheduled a phone interview that lasted about 30 minutes and asked pretty standard interview questions. Then they scheduled a one on one video interview through their video platform called Zoom which also lasted about 30 minutes. Lastly, I was invited to an in person interview in their showroom. Overall it was a great interview process, but I unfortunately was not offered the position. I did not hear from them after the third interview until I reached out to the HR associate who I had been in contact with the most. She then offered to call me to walk me through their decision and answer any questions. I thought that was a great gesture and left me with a better understanding of their decision. I'm disappointed that I didn't get the position, but I'm grateful that they handled everything incredibly professionally.

    Interview Questions

See All 128 Interviews

Brilliant Earth Awards & Accolades

  • Best of Weddings Hall of Fame, The Knot, 2011
  • The Knot Best of Weddings, The Knot, 2011
  • The Knot Best of Weddings, The Knot, 2013
  • The Knot Best of Weddings, The Knot, 2014
  • Best of Weddings, The Knot, 2015
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Pledges & Certifications

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Pledge to Thrive

Taking steps to prioritize employee well-being

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

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