Working at Brinks Home Security | Glassdoor

Brinks Home Security Overview

Farmers Branch, TX
1001 to 5000 employees
Company - Public
Security Services
Unknown / Non-Applicable
Brinks Home Security, a subsidiary of Ascent Capital Group, Inc., is one of the largest home security alarm monitoring companies in the U.S. Headquartered in the Dallas-Fort Worth area. Brinks Home Security secures approximately one million residential and commercial customers ... Read more

Mission: We earn trust everyday by protecting lives and property with unparalleled home security.

Company Updates

  • We honored MONI Veterans November 10th.

  • Had a great time dressing up this week. :)

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Brinks Home Security – Why Work For Us?


About Us – Brinks Home Security Overview

Brinks Home SecurityTM, a subsidiary of Ascent Capital Group, Inc., is one of the largest home security alarm monitoring companies in the U.S. Headquartered in the Dallas-Fort Worth area. Brinks Home Security secures approximately one million residential and commercial customers through their highly responsive, simple home security solutions that are backed by expertly trained professionals. The company is supported by the nation’s largest network of independent authorized dealers, providing products and support to customers in the U.S., Canada and Puerto Rico.

To learn more about Brinks Home Security and the full suite of smart, personalized home security solutions available, visit brinkshome.com.



If you’re looking for a rewarding and exciting career, MONI Smart Security is the place to be!

Let’s take a look at a day in the life of a Brinks Home Security Customer Service representative, internally known as a Security Advisor. Our diverse team is here 24 hours, 7 days a week answering calls and resolving concerns of our valued customers. After completing four weeks of training, our agents are equipped to address the needs of our customers and excel in their jobs. Our new hires transition to our Customer Care Academy where they are provided an intimate and nurturing environment to further develop  their skills. Through our career development program, LEAP, you will be in charge of your career seeking out internal promotional opportunities.


Brinks Home Security is an engaging and high-performing workplace. We focus on four traits when recruiting for the organization: Responsiveness, Personable, Trustworthiness and Expertise. We recruit top talent that is looking to grow in their career to join the organization. Our training department offers on-site classes throughout the year (which can vary from computer skill to leadership skills).

Throughout the year, we have events that celebrate successes with our Brinks Home Security Family that enhance our connection with one another. Every year, we engage our employees in Brinks Home Fest, which is a week-long themed appreciation festival. During this week, we have contests, food, entertainment and prizes.

 

Total Rewards:

Brinks Home Security headquarters (located at 1990 Wittington Place, Farmers Branch, TX 75234) is a modern building that has a state- of-the-art gym and cafeteria for our employees to enjoy. Our workout facility has a variety of well-maintained equipment and an exercise room where a selection of wellness classes are held throughout the week. Our on-site café provides fresh meals and beverage options for breakfast, lunch and snacks.

Brinks Home Security employees will be eligible for 401k and benefits the first of the monthly following 60 days of employment.

Brinks Home Security employees receive additional income if they participate in our referral programs. For our Customer Referral Program, employees can earn $75 gift cards of choice for each customer referral that receives an installation. For the Employee Referral Program, Brinks Home Security employees receive $100 once their referral has been employed for 90 days and $200 once employed for 180 days ($50 is added to both amounts if the referral is bilingual-English/Spanish).

We have vendors on-site for our Brinks Home Security employees throughout each month, which include the following: BB&T Bank, BBVA Compass Bank, Booster Fuels, DeVry University and Sam’s Club.

Brinks Home Security employees receive discounts on alarm monitoring products and free alarm monitoring. Employees also are able to provide discounted rate for friends and family.


"With the help of my coworkers, my experience at MONI has been amazing. I’ve been here for 10 years and everyday I’m still learning. I know that I can always go to someone if I don’t understand how something works, or how a number is calculated or just any general question."

-Tasha Taylor, Dealer Care Portfolio Analyst


"MONI has benefited me with top knowledge of smart home security systems. Learning about all the different features of how to protect your home or make things easier has been great."

-Deisy Ponce, Dealer Care Funding Specialist


"Culture was very important to me when I was looking for a company to work for.  MONI Smart Security has gone above and beyond when it comes to an established culture that makes you want to come to work (even on Mondays).  If someone is looking for advancement, the leadership team is focused on creating a game plan to make it happen where you want to be.  The support is endless and well spread throughout the company.  I continue to learn and grow each and every day.  MONI provides great insurance and retirement plans also.  Most importantly each day I leave knowing I had a part in saving someone’s life which is self-gratifying."

-Aaron Severson, Corporate Trainer  


"Some of the things I most enjoy about working here at MONI Smart Security are the people. I truly believe the people here are both caring and understanding. That goes from the executives to the agents on the phone."

-Robert Daughtry, Tech Services Representative 

Brinks Home Security Reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Jeff Gardner
100 Ratings
  • Featured Review

    Helpful (3)

    "Growing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Generalist in Farmers Branch, TX
    Current Employee - Human Resources Generalist in Farmers Branch, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brinks Home Security full-time (Less than a year)

    Pros

    The culture here is like none I've seen. Everyone is super friendly. In addition, the growth within the company is amazing. The environment is a work hard play hard type on culture.

    The company is growing and has a clear vision for the future. If you have the opportunity to interview of this company. DO IT! Best career move I've ever made.

    Cons

    There isn't much around for lunch so eating on campus is the norm.

    That is the ONLY downside of working for this company.

    Advice to Management

    Keep doing what you are doing. We are solid teams in place and can't wait to see what we can accomplish in 2018

See All 233 Reviews

Brinks Home Security Photos

Brinks Home Security photo of: 2019 Team Ambassadors
Brinks Home Security photo of: Jeff Gardner/J.D. Power Award 2018
Brinks Home Security photo of: 2018 J.D. Power Group Photo
Brinks Home Security photo of: 2018 J.D. Power Group Celebration
Brinks Home Security photo of: Celebrating J.D. Power 2018 Award
Brinks Home Security photo of: 2019 Team Ambassadors
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Brinks Home Security Interviews

Experience

Experience
62%
11%
27%

Getting an Interview

Getting an Interview
76%
10%
10%
2
2

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1.  

    Clerk Interview

    Anonymous Employee in Dallas, TX
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took a week. I interviewed at Brinks Home Security (Dallas, TX) in October 2011.

    Interview

    group interview. very friendly but a little intimidating to have 4 people staring at you and your resume. felt awkward seeing other candidates waiting at the same time.

    Interview Questions

    • give an example of a time uou disagreed with manager and how you handled it   Answer Question
See All 45 Interviews

Brinks Home Security Awards & Accolades

  • J.D. Power and Associates, J.D. Power & Associates, 2016
  • North American Frost & Sullivan Award for Customer Value Leadership, Frost & Sullivan, 2016
  • North American Frost & Sullivan Award for Customer Value Leadership, Frost & Sullivan, 2015
  • Consumers' Choice Award for Business Excellence, Consumers' Choice Award, 2016
  • J.D. Power 2018 Home Security Satisfaction Study, J.D. Power and Associates, 2018
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Work at Brinks Home Security? Share Your Experiences

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