Working at British Airways | Glassdoor

British Airways Overview
Harmondsworth, England (UK)
10000+ employees
Subsidiary or Business Segment
$10+ billion (USD) per year

Lufthansa Group, Emirates

A member of the royal family of European airlines, British Airways (BA) carries passengers and cargo to more than 150 destinations in some 75 countries from hubs at London's Heathrow and Gatwick airports. The carrier operates a fleet of about 240 aircraft ... Read more

Mission: To Fly. To Serve.

British Airways Reviews

  • "Pass agent"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Passenger Service Agent in Glendale, AZ
    Current Employee - Passenger Service Agent in Glendale, AZ
    Positive Outlook
    Approves of CEO

    I have been working at British Airways full-time (More than 3 years)


    Helping passengers getting their way and reach out to their destination and get everything done on their way.


    I’m very positive about the company.

See All 1,253 Reviews

British Airways Photos

British Airways photo of: Mixed Fleet Cabin Crew
British Airways photo of: Mixed Fleet Cabin Crew
British Airways photo of: Cabin Crew
British Airways photo of: Mixed Fleet Cabin Crew
British Airways photo of: Cabin Services Manager
British Airways photo of: A380 Heathrow
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British Airways Interviews



Getting an Interview

Getting an Interview




  1. Helpful (10)  

    Customer Service Agent Interview

    Anonymous Interview Candidate in New York, NY
    No Offer
    Positive Experience
    Average Interview


    I applied online. The process took 7+ months. I interviewed at British Airways (New York, NY) in April 2018.


    Assessment on a computer first, kind of like what you did at home prior to getting to this stage. Had to answer the questions in 12 mins. They told you after, that it's ok if you did not finish the questions (I didn't). I waited a bit, I assume for them to check the results to see if you passed. Throughout the process, all whom I was in contact with, (British Airways Employers + Employees) were very professional. After this, two people introduced themselves to me, then walked me into a room for my interview. Throughout the interview process, they were very professional and not too serious. I felt very much at ease.

    Interview Questions

    • Tell me about a time when you had to deal with an angry customer, and how to solve the situation.   1 Answer
    • Tell me about a time in your life when you had to deal with a personal situation, and how did you deal with it.   1 Answer
    • Why should we hire you?   1 Answer
See All 438 Interviews

Company Updates

  • We’re celebrating winning a hat trick at the UK’s leading apprenticeship awards. Our apprentices voted us one of the top employers in the country – and two of our current students won individual awards for their outstanding achievements. At last night’s Rate My Apprenticeship Awards ceremony in London, Heathrow Operations Agent Shannon Mitchell won the Outstanding Intermediate Apprentice (Level 2) award. And T3 Lead Customer Service Representative Abigail Roberts scooped the Outstanding Advanced Apprentice (Level 3) gong. This is the first year we have been involved in the awards, and we also triumphed in the Employer Awards category. Based entirely on our students’ ratings of their experiences with us, we won a place in the top 100, entering the table at number 58. The Employer Awards recognise and reward excellence amongst employers who offer apprenticeships and school leaver opportunities across the UK.

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British Airways Awards & Accolades

  • Ranked number 1 employer for Logistics, transport and supply chain, The Guardian UK 300, 2018
  • Top 100 Graduate Employers, The Sunday Times (UK), 2018
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