Working at British Gas | Glassdoor

British Gas Overview

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Windsor, South East England, England (UK)
5001 to 10000 employees
Centrica
1995
Company - Private
Oil, Gas, Energy & Utilities
Unknown / Non-Applicable
Unknown
We look after our customers' worlds everyday by providing value for money, dedicated customer service, innovative energy solutions and the highest quality Home Services expertise in the country.

British Gas Reviews

2.8
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Recommend to a friend
Approve of CEO
British Gas Managing Director Mark Hodges
Mark Hodges
71 Ratings
  • Helpful (1)

    "Former Field and Office Operations Manager Great Company, Going Downhill with Ian Conn as CEO/Mark Hodges as MD"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Mountain Home, AR
    Former Employee - Operations Manager in Mountain Home, AR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at British Gas full-time (More than 8 years)

    Pros

    Great career over a decade whilst working there. Under the regime of Phil Bentley (former MD), there was excellent growth, and that provided progression..
    Good pension scheme, excellent company car options, healthcare plan, great colleagues

    Cons

    Current culture of disregard for staff, cost cutting without thinking of actual consequence.. Current morale is very low at all levels including managerial.
    Too much bureaucracy and internal politics, with processes created for the sake of them being there, and no actual benefit.. Input seems to be taken away from management team too..
    Salary lower than competition, Manager bonus scheme seems to become harder to achieve in an attempt to cut costs

    Advice to Management

    Remember the culture and people that made British Gas who they are today.. Put people before shareholders..

See All 336 Reviews

British Gas Photos

British Gas photo of: Centrica HQ
British Gas photo of: British Gas, central Cardiff (Photo thanks to Geograph user Jaggery, Some Rights Reserved)
British Gas photo of: New Install
British Gas photo of: A picture tells a thousand words
British Gas photo of: Annual Day 2014
British Gas photo of: office
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British Gas Interviews

Experience

Experience
73%
18%
7%

Getting an Interview

Getting an Interview
84%
6%
4%
1
1
1

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1.  

    Smart Energy Expert Interview

    Anonymous Employee in Leeds, England (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at British Gas (Leeds, England (UK)).

    Interview

    Online application followed by logic reasoning test, literacy and numeracy tests.
    If successful; phone interview then face to face interview followed by group interaction test and practical (wiring) test, driving theory test required if successful

    Interview Questions

    • Group discussion was on 'how to save the customer money' using BG knowledge and customer information how would you save customer money on their energy bills.   1 Answer
See All 78 Interviews

British Gas Awards & Accolades

  • UK's 50 Best Places to Work(Business & Services), Great Place to Work, 2009
  • UK's 50 Best Places to Work, Great Place to Work, 2008

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