Working at BroadPath Healthcare Solutions | Glassdoor

BroadPath Healthcare Solutions Overview

Tucson, AZ
1001 to 5000 employees
2008
Company - Private
Staffing & Outsourcing
Unknown / Non-Applicable
BroadPath Healthcare Solutions is an innovative, fast-paced company that is dedicated to providing optimum customer service to both healthcare clients and consumers. Delivering flexible, innovative, Business Process as a Service (BPaaS) support to health plans and healthcare ... Read more

Mission: BroadPath provides meaningful, flexible career opportunities for talented healthcare services professionals. We believe that happy employees provide the highest-quality services for our healthcare Payer and Provider clients and the most personalized care to their customers.

Company Updates

  • BroadPath Healthcare Solutions is hiring a team of work from home Healthcare Customer Service Representatives that are the cornerstone of the next-level service we provide to our Medicare customers. Work remote and start mid November! Check out our post and become a BroadPather today!

  • Our 2018 BroadPath Hiring Season has officially begun. We have multiple seasonal positions open for Licensed Health Insurance Telesales Reps, Member Services Reps, Supervisors and Quality Analysts. Become part of the BroadPath Movement that changes the way we work while making a difference in the healthcare space!

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BroadPath Healthcare Solutions – Why Work For Us?


BroadPath Healthcare Solutions - we help people every day.

Delivering flexible, innovative services and opportunities

BroadPath Healthcare Solutions is an innovative, fast-paced company that is dedicated to providing optimum customer service to both healthcare clients and consumers.  Delivering flexible, innovative, Business Process as a Service (BPaaS) support to health plans and healthcare providers since 2008, BroadPath has earned its top spot as a leader in supplying work-at-home talent and is continuously recognized as a FlexJobs Top 100 Company

Our BroadPath Community consists of contact center professionals all around the US and beyond who are dedicated, results driven, and passionate for changing the way we work while making a difference in the healthcare space. 

Let's hear from you!
Bright Futures Begin Here.

Why BroadPath?

We're a team of innovators, fast-paced problem solvers, flexible and remote workers who are dedicated to driving results and delivering optimum customer service. Recognized as a FlexJobs Top 100 Company, we are passionate about the unique work from home experience we offer to our employees. We work hard, have fun and make a difference in the healthcare space.

Our positions are in the customer care, claims, sales, clinical support, pharmacy and administration sectors and each job gives you an opportunity to: 

  • Grow & Succeed: Develop professionally with our exceptional paid training programs.
  • Have a Voice: You help drive our company's culture. 
  • Make a Difference: Work and help people at the same time. 

All you have to bring is your remote work experience, positive attitude, solid technical skills and healthcare knowledge. 

Let's Hear From You.
We help people - every day

Always a reason to smile

Team BroadPath is great at rolling up our sleeves and getting the job done. But it’s not all work. On the road or at the office, we take time to celebrate our accomplishments and personal successes. At BroadPath, it’s easy to enjoy the company you keep. 

We're all different and we have different interests and hobbies. From biking, rock climbing, and cooking to writing, Netflix binge watching, reading, and music making, we have a diverse group of coworkers. 

There is always someone to connect with and get to know a little better. 

It's not where you are, it's who you work with.
BroadPath Healthcare Solutions is proud to foster a culture of integrity.

BroadPath Healthcare Solutions is proud to foster a culture of integrity.  We do what’s right, all the time.  Our clients, and the thousands of people across the country we serve on their behalf, can count on us to treat them with respect and dignity, while taking the utmost care to guard their information securely.

Our compliance program ensures that everyone in the company understands the laws, regulations, policies and procedures governing our work. Compliance training is provided to our workforce soon after hire and at least annually thereafter, while on-going support is offered through our supervisory structure and compliance department.

If our employees need guidance or want to report a compliance concern, they can contact our Compliance Officer or our anonymous compliance hotline.

BroadPath will take no adverse action, and maintains a policy specifically prohibiting retaliation, against persons who report violations in good faith. 

BroadPath Healthcare Solutions Reviews

3.6
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
BroadPath Healthcare Solutions Chief Executive Officer Daron Robertson
Daron Robertson
104 Ratings
  • Featured Review

    Helpful (17)

    "Extremely Overjoyed BroadPath Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Operations Supervisor in Erie, PA
    Current Employee - Lead Operations Supervisor in Erie, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BroadPath Healthcare Solutions full-time (More than a year)

    Pros

    I was anxious at first glance that this was a work from home position, as I typically thrive in an office environment. However, when I spoke to the recruiting team, I couldn’t imagine how anyone would turn away from BroadPath.
    The key motive for working with BroadPath WAS the competitive compensation and room for advancement.
    After my first week it was much more.
    • Strong trainers/training
    • Friendly and helpful employee peeps
    • Leadership teams professional and polite while still personable
    • Home office was fun and easy to set up
    • Recognition as well as opportunities for growth
    • Flexibility with schedules
    • BHIVE – a webcam hook up which kept agents and leadership members interactive

    From October 2016 to now, February 2018, I’m one of many who can say without reservation that BroadPath has changed my outlook on call centers. I am one of many who started what is now one of BroadPath’s largest contracts and I’m honored to experience our client’s growth. What would be a better then to watch that happen from the comfort of your own home?

    Cons

    There are always going to be bumps in the road at any work place. I feel it is the way in which you bounce back and improve processes and procedures that matter the most.
    In my experience with this company I’ve witnessed and have helped with the improvement of:
    • System issues – troubleshooting and utilizes our IT department as a resource
    • Ramping up/down agents
    • Changes within the home office/internet speeds
    • High cost of benefits
    • Contract vs corporate employees

    Advice to Management

    As a member of the management team, we look for positive outcomes and strategy when we receive opportunity for improvement. We work very hard to set goals for all employees while still making their work experience with BroadPath fun. Most important we want to ensure all employees know we appreciate their commitment and will continue to provide feedback to ensure their success with the company.

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BroadPath Healthcare Solutions Photos

BroadPath Healthcare Solutions photo of: Team Building at the Racetrack
BroadPath Healthcare Solutions photo of: Ready to work
BroadPath Healthcare Solutions photo of: Bhive Fiesta
BroadPath Healthcare Solutions photo of: Fun at HQ
BroadPath Healthcare Solutions photo of: Operations Leadership
BroadPath Healthcare Solutions photo of: Executive Leadership
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BroadPath Healthcare Solutions Interviews

Experience

Experience
80%
2%
18%

Getting an Interview

Getting an Interview
69%
19%
6%
4
2

Difficulty

2.3
Average

Difficulty

Hard
Average
Easy
  1. Helpful (2)  

    Claims Specialist Interview

    Anonymous Employee in Tulsa, OK
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at BroadPath Healthcare Solutions (Tulsa, OK) in September 2015.

    Interview

    phone interview for WAH project. informative and friendly and explained the job well. explained the next steps, when they would contact you, and they always did what they said they would do

    Interview Questions

    • what is my claims experience?   1 Answer
See All 56 Interviews

BroadPath Healthcare Solutions Awards & Accolades

  • Top 100 Remote Work Company to Watch, FlexJobs, 2017
  • 100 Top Companies with Remote Jobs in 2018, FlexJobs, 2018
  • Copper Cactus Award(Business Growth), Wells Fargo, 2011
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Pledges & Certifications

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Work at BroadPath Healthcare Solutions? Share Your Experiences

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