Buffalo Exchange Careers | Glassdoor

Buffalo Exchange Overview

Tucson, AZ
501 to 1000 employees
1974
Company - Private
Department, Clothing, & Shoe Stores
$50 to $100 million (USD) per year
Buffalo Exchange is the leader in the buy-sell-trade fashion industry. We’re all about celebrating unique style and reducing clothing pollution and waste by offering customers a way to recycle men’s and women’s clothing and accessories. We believe ... Read more

Mission: It is the purpose of Buffalo Exchange to lead the resale fashion industry, provide a livelihood for its employees, a fair return to its owners and achieve sustainable profitability by: Being the most beneficial place for its customers to buy, sell and trade new and recycled ... Read more

Company Updates

  • This is not your regular retail job. Here is Chris's story!

    —28 days ago
    A Different Kind of Fashion Job | Buffalo Exchange New & Recycled Fashion®

    Most Buffalo Exchange employees' stories with the herd don't start the day they're hired - many have a history of shopping and selling in their local store, often starting from childhood. Chris Soto is no exception to that.

  • New York City! If you want to turn your love of fashion into a career, stop by one of our upcoming hiring events.

    —30+ days ago
    Hiring Events at Buffalo Exchange New York City | Buffalo Exchange New & Recycled Fashion®

    Hey New York City! Looking for a job that pays to be you? We have two hiring events coming up, and we hope to see you there! Our Astoria location is looking for full-time Buyers, part-time Cashiers and part-time Floor Assistants. Stop by between 2-6pm on Friday, October 13 th, or 12-5pm on Saturday October 14 th.

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Buffalo Exchange – Why Work For Us?


We want to meet you!

If you love clothes and love people, come into a store and apply for a job where you'll be surrounded by fashion all day, every day! You could even get an on the spot interview.  We have a speedy overall hiring process. 

We're looking for fashion loving employees

Applicants should be excited, inspired, motivated, and should show a sincere love of fashion and clothing of all kinds.

Our Buyers never stop learning about brands, clothing construction and current trends. Each employee has an impact on the company's success making daily decisions that impact the store's inventory. 

We have fun and work hard

Our employees work in a fun, fashion-oriented atmosphere where we  work hard and have fun with our customers. We may even coerce them to sing impromptu karaoke or spend an afternoon bedazzling a new pair of old jeans. 

We have great benefits

Our employees work hard for us, so we believe in working hard for them. We offer full health benefits to all employees - including part-timers.  All employees are eligible for profit sharing and store discounts. There is plenty of room for promotion. Our staff is proud of our regular contributions to local (meaning your city) social good programs and conservation efforts.

This isn't your regular retail job

At Buffalo Exchange, you never know who you may get to talk to next. Connecting with interesting customers while buying from them or helping them put together outfits is many of our employees' favorite aspect of the job.

We are looking for people who truly enjoy the company of customers. If you love to shop, love clothes and love people, this may be just the place for you!

What they are saying

Checkout this awesome article! Brokelyn Job alert: Get health, vision and dental insurance as a Buffalo Exchange buyer

“Being a buyer for Buffalo Exchange is the most fun, rewarding job I’ve ever had…I credit my four plus years as a Buyer and Associate Manager for immense personal growth and lifelong friendships,” says Jessica. Find out what it’s like to spend A Day in the Life of a Buyer!

Still want to hear more? Check out our reviews on Indeed!


Buffalo lore.

The first Buffalo Exchange opened in 1974 in Tucson, Arizona by Kerstin and Spencer Block. To our knowledge, this was the very first store that bought, sold, traded and took clothing items and accessories on consignment. Kerstin, being Swedish, thought the word 'Buffalo' was very American. And since the store was going to be an 'Exchange,' the store's name was born.

The store was in a 450 square foot space that had been an old union office on a side street near the University of Arizona. Kerstin's love of fashion and thrill in finding a bargain combined to create the company that now has 49 stores (including 2 franchises) in 20 states.

Buffalo Exchange is an independent and privately held company and the founders manage the day-to-day business. Kerstin and her daughter Rebecca still own and run Buffalo Exchange out of Tucson.

Helping our environment

Buffalo Exchange is a sustainable business that works to protect the environment by reusing and recycling clothing. Because we deal in local resale, emissions from production or distribution are eliminated. The E.P.A. estimates 13.1 million tons of textiles were generated in 2010, or 5.3% of total U.S. municipal solid waste. An estimated 14.0% of textiles in clothing and footwear was recovered for export or reprocessing in 2010. So trading used clothing has a positive environmental impact. undefined

Through our Tokens for Bags® program, Buffalo Exchange has raised nearly $656,798 for thousands of local nonprofit organizations since 1994, saving 13.1 million bags from polluting the environment. Shoppers are encouraged to accept a token instead of a bag for purchases, and Buffalo Exchange donates five cents to a charity of the customer's choice.

Since 1997, Buffalo Exchange has raised $561,236 through our annual Earth Day $1 Sale. Buffalo Exchange has supported numerous charities and environmental causes, including protecting the last Galapagos Island tortoise (George), funding pollination programs and research, increasing awareness about cruelty-free makeup, and most recently raising over $47,718 for the Center for Biological Diversity.  

Coats for Cubsundefined

Since 2006, we’ve been carrying on a program started by The Humane Society of the United States with our annual Coats for Cubs fur drive. From January 1 until Earth Day every year, we invite customers to donate real furs in any condition. We then ship these off to wildlife rehabilitators around the country to provide bedding and comfort to orphaned and injured wildlife. Thanks to our generous customers, we’ve collected and distributed over 12,190 furs to wildlife rehabilitators nationwide. These furs make a real difference for animals in need! For more information, visit CoatsForCubs.org.

Buffalo Exchange Arts Award

In 1994, Buffalo Exchange founders Kerstin and Spencer Block created the Buffalo Exchange Arts Award through the Community Foundation for Southern Arizona. This arts scholarship annually honors emerging artists as well as contributors to the arts in Buffalo Exchange’s birthplace of Southern Arizona. Since 1994, we’ve awarded $190,000.

Share a vision & make it happen.  

Because the chances of success are greater working for a company whose values you share, we offer a glimpse of some of ours:

  • We believe what Buffalo Exchange does—the recycling and re-using of fashion—contributes to making the world better.

  • We believe in hard work, integrity, respect for individuals and the necessity of individuals taking full responsibility for their actions and decisions.

  • We believe that work should be a joyous part of living—an extension of the person—and a path toward self-exploration and self-realization.

  • We believe that there's always room for improvement.

 Matthew Rada, Buyer Solo

In a time of online shopping, Buffalo Exchange continues to provide something that the internet will never give us, real people who create genuine connections. There are many super stars out there in Buffalo-land, employees who go out of their way to make the customer's day. Matthew Rada at the Phoenix Buffalo Exchange is one of those special employees who sets the example of true customer engagement. 
It has become clear that Matthew has a certain talent. So we thought we would ask him some questions:

BE: One of your compliments comes from a woman who was shopping with her daughter for a video shoot. What techniques do you use to connect with customers who have styles different than your own?

MR: Ask lots of questions. Not only what vibe they’re going for, but also what they feel comfortable in. Give options- sometimes things that they wouldn’t pick out for themselves end up being what they buy!

BE: What key concepts of Buffalo Exchange stood out to you during your initial training that you use every day?

MR: Focusing on what makes us unique. We try to buy the best of the best for the customer, so we don’t have to be pushy to sell things.

BE: What tips can you offer to others who may be less outgoing than you are?

MR: Treat everyone like a guest in your home! Make people feel welcome, like they can hang out and be our friends and Buffalo family. If it is a 5 minute interaction, or if they are a long time regular, you have time to make genuine and authentic relationships with everyone

 

Justin Berry, Associate Manager

 Justin Berry started working at the Ventura location as a temporary employee in the summer of 2014, at the invitation of the Store Manager. In August of 2014, he became a full-time Buyer and began his Buffalo journey.

As a buyer at Buffalo Exchange, Justin says he found a home for his boundless enthusiasm for clothes, something his friends had not always shared.  In the Herd, he says you can share your passion with customers and co-workers alike, hearing the stories they have behind their own clothes, and feel a sense of belonging.  He realized that his string of retail jobs was over – that this was what he wanted to do, for as long as he could. 

When a promotion became available at one of our San Diego stores to Associate Manager in May, Justin jumped at the chance to move.  He says not often in life will you have an opportunity to experience the child-like wonder of being in a city new-to-you, getting as far outside your comfort zone as you can.   Justin consults his Kerouac when making life decisions, relying on this one most recently: "There was nowhere to go but everywhere, so just keep rolling under the stars."

 

 

 

Cara Ramos, Store Manager

“I have a tattoo on my arm that says ‘without struggle, there is no progress’. You have to take on the things that look hard to prepare you for the bigger things.” She said she is most impressed by how fast she was able to reach her goal of becoming a Store Manager; that the opportunities are there in Buffalo Exchange if you really put in the work, and pay attention to the people that are willing to put their time in you.

Jen Williams, Store Manager

Jen Williams started with Buffalo Exchange in May 2013 and a little more than a year later became an Associate Manager at the Tucson campus location.  She has only been the Store Manager there since April 2016, but her reputation for creating a store with a consistently upbeat, customer-centric atmosphere is quickly spreading. 

The Tucson Campus store team loves to have Dress Up Days as part of the joy of celebrating fashion.  Every Saturday in June they dressed up with different themes: Southwestern, Athleisure, and Punk, ending with a Luau theme.

Up next for Jen is the Store Manager position at our new store in Nashville! 

 

“My employees make fun of me because I use the word FUN probably 100 times a day!  ‘Are we having fun with the customers?’ ‘Are these displays fun?’ ‘Let’s have some fun with these clothes.’  I get comments all the time from customers on how cheery our atmosphere is and we get that right back in return from them.” ~ Jen Williams


Daniella Bermudez, Store Manager

 I really fell in love with the way Buffalo made me feel. I believe what makes customers’ and employees’ experiences at Buffalo unlike any other are how they feel connected to something bigger. At the end of the day, we keep it simple and stick to “our main thing” – to buy, sell, and trade fashionable clothing in a beautiful, mutually beneficial environment!



undefinedAnna Weldon, Area Manager

I am very lucky that Buffalo Exchange developed a management training program designed to quickly develop employees who are motivated to manage a store. This is an opportunity to transition from an entry-level employee into a strong candidate for a Store Manager position in the space of a few months.
Applying to the program is easily one of the best decisions in my life. It was an amazing experience, in part because we are fortunate to have insightful and dedicated managers as resources at our company. A few months into the program, I got the phone call: they had a Store Manager position for me. I found that I was fully prepared to take on the challenge. In a relatively short period of time, and a ton of learning experiences, I took on the joy and challenge of being an Area Manager. I strongly believe in doing what you love for a living, and for me, this is it.


undefinedJade DeGrio, Store Manager

I wasn’t sure that I should go for a position in management as someone applying from outside the company, but I was familiar with Buffalo,and I was in a positionthat was unfulfillingat my current job. The environment was challenging, engaging, and FUN. The training process was hands-on and the training itself was interestingand educational. It was wonderful to be in an environment that placed such high importance on recognizing the abilities of people and giving them what they needed to progress. It also provided the ability to move forward by offeringnew positions,which was something that had been missing in my other retail jobs. I’m grateful to Buffalofor fostering an environment that empowers us to believe in ourselves.I encourage everyone to trust in their own abilities and take the next step!


undefinedJoe Carrel, Internal Marketing Coordinator

For the last 2 ½ years I’ve worked as the Internal Marketing Coordinator. I get to do a little of everything: meeting presentations, HR and job postings, company games, training videos, zine layout, blog writing – whew! The variety and creativity keep the job fun – and my artistic side happy.






Kelly Diemer, Store Manager

After graduating college, I held a series of jobs which failed to capture my heart or attention. I was always looking for something more. One day, I was selling to the Buffalo Exchange in Hillcrest and I couldn’t help but ask the buyer how she got such a dream job: looking at clothes all day and talking to different people. She encouraged me to apply and the next thing I knew, I was a Buyer! I felt lucky to work with a diverse staff that was able to express their unique styles, personalities, and talents. I truly value that you never stop learning at Buffalo Exchange; there is no finish line, and it keeps me engaged and excited to come to work every day.



undefinedAshley Lloyd, Store Manager

Like many of us, I was a long time shopper before I started working for Buffalo Exchange. I didn’t have any previous retail experience, but I knew I loved people and I loved dressing up. It was a match! I am so lucky to get to work with fashion and interact with people every day and work for a place like Buffalo Exchange that is willing to invest in my development and career goals as I figure them out along the way.




Buffalo Exchange Reviews

3.1
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Recommend to a friend
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Kerstin Block
117 Ratings
  • Featured Review

    Helpful (2)

    "Entry level treasure hunter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Entry Level Buyer in Phoenix, AZ
    Current Employee - Entry Level Buyer in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Buffalo Exchange full-time (Less than a year)

    Pros

    Diverse staff, good store hours, wide range of customers with different economic background, fun environment to be in. If full time, you'll get two consecutive days off. Great benefits. Small discount but grows the longer you're with the company. Rapid career advancement f you're looking to stay with the company.

    Cons

    Sometimes crazy people don't understand how the buying process works so they get crazy. Sometimes monotonous tasks need to be done throughout the day, but it's pretty typical retail stuff.

See All 199 Reviews

Buffalo Exchange Photos

Buffalo Exchange photo of: At the Buy Counter
Buffalo Exchange photo of: Happy 20 years, Mo!
Buffalo Exchange photo of: Hanging clothes at the dressing room
Buffalo Exchange photo of: Buffalo Exchange, Costa Mesa
Buffalo Exchange photo of: Tagging the latest goodies!
Buffalo Exchange photo of: All smiles at the register!
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Buffalo Exchange Interviews

Experience

Experience
53%
28%
17%

Getting an Interview

Getting an Interview
52%
44%
2%

Difficulty

2.9
Average

Difficulty

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Average
Easy
  1.  

    Buyer Interview

    Anonymous Interview Candidate in Hollywood, FL
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at Buffalo Exchange (Hollywood, FL).

    Interview

    I walked in, asked if they were hiring and filled out an application. I was immediately sat down with the manager after handing in the application, and she asked a few simple questions: Why i decided to apply, what could I bring to the store, and my availability. She scheduled me for an interview the following week. During the interview she asked me questions like, what fashion trends I follow, what my personal style is, etc. She then gave me a few clothing items that I would either buy or pass on, and explain why. After that I had to fill out a two personality sheets where on one I had to check what I saw myself as, and the other was what people want me to be.

    Interview Questions

    • Where are some stores you shop in?   1 Answer
See All 79 Interviews

Buffalo Exchange Awards & Accolades

  • Top Innovator - Fashion's Winning Formula: Innovation + Technology, Apparel Magazine, 2015
  • Progress & Leadership in Worksite Health Promotion, Wellness Council of Arizona, 2015
  • Lumies Arts and Business Award, Tucson Pima Arts Council, 2012
  • Most Effective Population Health Management Award, Healthcare Consumerism Magazine, 2012
  • Regional Entrepreneur of the Year Award, Ernst & Young LLP, 2009
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