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Burroughs Overview

Plymouth, MI
501 to 1000 employees
1904
Company - Private
Information Technology
Unknown / Non-Applicable
Burroughs, Inc. is a leader in technology services and cash automation. Leveraging a nationwide service organization and unmatched technical support, Burroughs is committed to delivering services and product solutions that exceed customer expectations. Whether through field ... Read more

Burroughs – Why Work For Us?


For over 100 years, customers have depended on Burroughs for outstanding service delivery. Burroughs offers market-leading onsite maintenance and remote support nationwide. Burroughs provides the same exceptional service on third-party ATMs, teller cash automation, intelligent safes and self-service solutions throughout the US and Puerto Rico.

As a result of acquisition and organic growth, Burroughs expanded its maintenance services footprint to offer one of the nation’s largest maintenance and support organizations with more than 700 Customer Service Engineers delivering comprehensive and customized maintenance coverage coast-to-coast.

Every service Burroughs offers is designed to optimize customer technology investment. No one knows maintenance better than our support service analysts and field engineers. Thousands of customers rely on us for superior knowledge and fast resolution of issues. Burroughs guarantees the highest quality performance provided by a team of market-leading service engineers – over half having more than 25 years of experience. Their primary objective is maintaining uptime and driving optimum service level standards. Burroughs takes pride in delivering flexible solutions for financial institutions, retailers and independent ATM deployers (IADs).

The backbone of Burroughs’ ability to respond to and delight clients is our state of the art call center technology and logistics management. Burroughs utilizes leading edge technologies to support staff in multiple call centers. Burroughs ability to handle and route calls in any time zone that our clients require, while providing back-up and recovery protection, is unmatched in the North American market.

From trained service technicians, to state-of-the-art call handling, to the right part in the right place at the right time – Burroughs is service done better.


Burroughs Careers

Burroughs is a leader for technical service and support in the payments industry. We are constantly on the lookout for creative and technically minded individuals that thrive on transforming a vision into a reality. If that sounds like you, then we want to hear from you. We offer a broad range of job opportunities within our company – something our competitors simply cannot match.

Burroughs, Inc. Ethics

At Burroughs, Inc. (“Burroughs”) our reputation is critical to our business relationships and is a vital asset we are committed to protecting, preserving and enhancing.  We operate according to the following ethical standards:

  • Integrity - We are honest in all our dealings and stand for what is right.
  • Respect - We show respect for one another by treating everyone with dignity and fairness. 
  • Accountability - We are accountable for our actions and honor our commitments. 
  • Responsibility - We conduct our business as responsible citizens in accordance with applicable laws and regulations in each country where we operate. 

Ethics Program

The Burroughs Corporate Ethics Program is designed to promote employee awareness of our commitment to conduct business in compliance with the highest ethical standards, adhering to our Code of Ethics and Business Conduct and pertinent laws and regulations.

The Burroughs General Counsel is the chairperson of the Burroughs Ethics Committee, and directs the program. In this role, he is responsible for managing the Corporate Ethics Office in order that Burroughs complies with applicable laws and regulations related to ethical business practices around the world.

Components of the Ethics Program include:

  • Burroughs Code of Ethics and Business Conduct 
  • Ethics Committee comprised of members of senior management 
  • Ethics Awareness for all employees by distribution of the Code to all employees and consultants 

Burroughs Reviews

2.5
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Andrew Lawson
13 Ratings
  • Featured Review

    "ATM Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ATM Technician
    Current Employee - ATM Technician
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Burroughs full-time (Less than a year)

    Pros

    Great Company! They give you all the tool's you need and are really easy going. You're somewhat your own boss and work on your own with no boss breathing down your neck. Support from other techs and company support is great. Def. A great place to work. DM and ADM for my area are great.

    Cons

    None that I can list.

    Advice to Management

    Better schedule distribution and COL/pay increases like other places.

See All 78 Reviews

Burroughs Photos

Burroughs photo of: ATM
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Burroughs Interviews

Experience

Experience
55%
22%
22%

Getting an Interview

Getting an Interview
33%
33%
22%
11

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (1)  

    Field Service Technician Interview

    Anonymous Employee in Coralville, IA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Burroughs (Coralville, IA) in October 2015.

    Interview

    Over the phone interview, very easy, interview took less than 20 minutes, No pressure, it was a casual talk, very respectful. Company very swiftly sent me offer letter, everything was completed in a few hours of phone interview,

    Interview Questions

    • How much experience do you have working on ATM?   1 Answer
See All 9 Interviews

Burroughs Awards & Accolades

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