Working at C3/CustomerContactChannels | Glassdoor

C3/CustomerContactChannels Overview

Fort Lauderdale, FL
5001 to 10000 employees
2010
Company - Private
Staffing & Outsourcing
$100 to $500 million (USD) per year
We'll Make a FAN out of YOU!

C3/Customer Contact Channels, Inc., owned and backed by Everise, provides customer experiences for large corporations. . With US headquarters in Florida, C3 is a leading international provider of outsourced ... Read more

Mission: The C3 vision is to create magical experiences for our clients and their customers so they become FANS.

Company Updates

  • We are so proud to be recognized by such prestigious organizations! Congratulations to all of the C3-ers who made it possible.

  • Please say "hello" to Ana, the game changer in recruiting!

    http://glassdoor.com/slink.htm?key=vQkM4

    C3|CUSTOMERCONTACTCHANNELS DEVELOPS FIRST INTERNALLY-DEVELOPED AI-POWERED CHATBOT TO REVOLUTIONIZE B

    July 31, 2018-- Ft. Lauderdale, FL - C3|CustomerContactChannels ("C3"), an Everise Company, announces the launch of its first internally developed recruitment chatbot. Ana the Chatbot will aid in talent acquisition for C3 and was designed by the C3 Lab, following the recent partnership between Everise and Microsoft, to develop Artificial Intelligence (AI) solutions for the BPO industry.

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C3/CustomerContactChannels – Why Work For Us?


Are you a FAN of your job and what you do each day?  C3 employees are!  And, we are looking for amazing new team members to join this FAN movement.

More than a job and more than a career, life at C3 is different.  We’ve created a family atmosphere where it’s fun to go to work each day.    We call our culture the C3 FAN Way of Life where each C3-er embodies a passion for helping our clients’ customers and each other.  Team leaders are known as Experience Coaches and front-line team members are awarded the title of Experience Champions.  This is a real opportunity to change your life, build a career and find passion in the work you do by helping others.

Paid training, great pay and benefits, and a work environment that fosters support from your co-workers and managers alike.  Every day is an adventure at C3 and the site leadership teams create fun and energizing activities to make life at C3 feel nothing like "work."

Our goal is to make our employees a FAN of C3!  We want everyone to feel inspired and empowered to grow their careers with us, and have a ton of fun along the way.

Become a FAN of C3 today!




In organization where people drive our success – and that of our clients, we strive to make every interaction with customers, clients and co-workers positive, productive and rewarding. After all, we are striving to build FANS for our clients. Along the way, we are trying to create a work environment that makes employees FANS of C3.

We recognize, we reward, and we communicate frequently. We are creative in the way we approach client relationships and delighting their customers. Wherever possible, we promote from within and do our best to provide not just a job, but a career.

Making FANS out of Our Employees!

Since C3 was founded in 2010, culture has been at the forefront of our business. The Company created an environment where employees could LOVE what they do, and who they do it for. As C3 has evolved, our focus is still on culture, but with a better and invigorated approach.

Culture is something companies talk about. At C3, we are focused on building a FAN WAY OF LIFE. As we focus on making FANs out of our clients’ customers, we too focus on building a C3 FAN club of employees made up of C3-ers who are getting the most out of their experience as an employee of our Company.

This takes work. This takes discipline. This takes frequent and consistent communication across every level of the Company. C3 has transformed a good culture into a refreshing Way of Life for employees to grow and thrive – and a work experience that they enjoy. The impact on making FANs out of our clients’ customers is immeasurable.




At C3/CustomerContactChannels, people are the cornerstone of our success and that of our clients. We strive to make each interaction with customers, clients, and each other positive and rewarding. To that end, we have invested in a number of programs that drive and maintain a positive culture for all of C3 and reinforce our core values.


What permeates throughout our organization is the philosophy of "Creating Fans" by Making A Difference for our clients. With every call, every training class, every monitoring session, every IT or Facilities completed request, every client interaction, every employee coaching session, every new hire…we are all Making A Difference for C3. By collectively working towards creating fans of our customers and living the company values, we continue to build a global company that is not only extraordinary, but unique among all others in our industry.

C3 wants you to love what you do every day, and grow with us along the way. We offer exciting employment opportunities to work with some of the biggest brands in the world, and give each C3-er a clear path follow in order to grow with the company locally, or globally.

C3 Benefits Include:

  • Family & Individual Medical Plans
  • Prescription Drug Coverage
  • Dental
  • Vision
  • Life Insurance & ADD
  • 401k
  • Flexible Spending Account
  • Short/Long Term Disability available based on eligibility requirements
  • Legal Plan
  • Employee Assistance Program (EAP)
  • Holidays
  • Paid Vacation & Sick Time
  • Paid Training
  • Tuition Reimbursement
  • Local/National Employee Discounts
  • Exciting Growth Opportunities!

C3/CustomerContactChannels Reviews

2.7
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
(no image)
Sudhir Agarwal
45 Ratings
  • "I have joined as Team Leader Operations 4 months back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Tucson, AZ
    Current Employee - Team Leader in Tucson, AZ
    Recommends
    Approves of CEO

    I have been working at C3/CustomerContactChannels full-time (Less than a year)

    Pros

    Great people, Good Learning, Overall development of an individual & Goal oriented company

    Cons

    No Cons at the moment

See All 334 Reviews

C3/CustomerContactChannels Photos

C3/CustomerContactChannels photo of: C3 Manila Selfie
C3/CustomerContactChannels photo of: This lucky C3-er was able to drive home in a brand new car! Having perfect attendance has never been so FANtastic!
C3/CustomerContactChannels photo of: Making others smile was the goal when our team members participated in a C3 Cares project to provide a day of fun activities for a local Senior Center in McGregor, TX.
C3/CustomerContactChannels photo of: The recruiting team in Tahlequah, OK create FANS every day!
C3/CustomerContactChannels photo of: C3 Cares about our communities. Here are some of our C3-ers raising awareness about child poverty on Red Nose Day!
C3/CustomerContactChannels photo of: Our Guatemala team is all smiles to give away concert tickets! The ticket winners were current team members who had referred their friends and family to work at C3.
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C3/CustomerContactChannels Interviews

Experience

Experience
52%
25%
23%

Getting an Interview

Getting an Interview
59%
24%
7%
7
2
1

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy
  1.  

    Agent Interview

    Anonymous Employee in Salt Lake City, UT
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at C3/CustomerContactChannels (Salt Lake City, UT) in July 2015.

    Interview

    most of the time your resume will speak for you. dress business casual, even thought you may hear jeans and or street clothes are fine they do notice. go in with a clear speaking voice and confidence and most times you will obtain an offer.

    Interview Questions

    Negotiation

    not much negotiation, very straight forward with their offer.

See All 94 Interviews

C3/CustomerContactChannels Awards & Accolades

  • CEO of the Year, CMO Asia Awards, 2018
  • Best Outsourcing Provider, CMO Asia Awards, 2018
  • BPO Innovation of the Year, CMO Asia Awards, 2018
  • Customer Service Department of the Year, The Stevie International Business Awards, 2018
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