Working at CO-OP Financial Services | Glassdoor

CO-OP Financial Services Overview

Rancho Cucamonga, CA
1001 to 5000 employees
Company - Private
Banks & Credit Unions
Unknown / Non-Applicable
CO-OP Financial Services helps your credit union leverage the latest technology and insights to strengthen member connections and propel growth.

How? We unite innovative thinkers with deep experience in the credit union and payments industries to incite ... Read more

Mission: What makes credit unions different from other financial institutions? Our unique sense of purpose: People helping people.

Helping people and their communities achieve financial well-being has inspired the credit union mission since the beginning, and now we ... Read more

Company Updates

  • CO-OP Financial Services adopted 102 Angels from the Salvation Army this year!! Thank you to all of our generous employees participating nationwide in the Salvation Army Angel Tree Program! There will be 51 girls and 51 boys with big smiles on their faces Christmas morning!

  • We are seeking 40-50 Inbound Call Center Agents at our Ft. Worth location. Pay range is $12.40 - $14.90 per hour, up to $900 quarterly bonus, and flexible schedules. Apply online @


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CO-OP Financial Services – Why Work For Us?

Be there. Be more. Be everything every financial institution aspires to be.

CO-OP Financial Services helps you leverage the latest technology and trends to strengthen member connections and support growth. We're inspired by our member credit unions to constantly reinvent the ways we serve the changing needs of the credit union movement.

CO-OP unites innovative thinkers with deep experience in the credit union and payments industries to energize innovation and incite progressive ideas. We offer you a continually evolving portfolio of proprietary products and services that keep you at the forefront of emerging trends.

CO-OP was created by credit unions, for credit unions. Through technological expertise and thought leadership that make possible new levels of access and convenience, we're committed to being there for you. In the competition to establish your credit union as your members'​ primary financial institution, you can be there for them. And be more.


CO-OP helps you bring your members the convenient, connected, personalized and secure experience they expect in today’s digitally-driven world


Empower members to seamlessly and securely make payments anywhere, anytime, and anyway they want to pay through a variety of open and private networks via holistic credit, debit and prepaid solutions, as well as digital wallets.
Connect with both CO-OP and third-party service providers to simply share and implement the CO-OP solutions and features your members expect.
Connect with your members directly by leveraging CO-OP’s physical and digital solutions including mobile innovations, branch self-service, personalized communications and live support.
Safeguard your members and your credit union with agile, continuously evolving, advanced fraud tools for authentication, transaction validation and risk assessment designed to reduce risk and impact. 
Strengthen your ability to meet member expectations today while managing ever-shifting industry dynamics by leveraging CO-OP’s expertise, consultative strategies, and innovative thought leadership firmly rooted in payments, technology and credit union DNA.


Our Mission

To guide, uphold and further the credit union movement by: 

  • Offering innovative products and services.
  • Providing multiple delivery channels to conduct financial transactions.
  • Empowering credit unions through a supportive, service-centric appraoch to operations.

Our Vision

CO-OP is the CU system partner that provides a national brand of access and convenience through products, service and technology, which positions credit unions to win. 

CO-OP Miracle Match

“We love engaging our Houston-area credit unions in fun ways to give back to the community, like our bowling and golf events. The Credit Unions for Kids program allows us to do this and raise meaningful funds for children’s hospitals in our area. CO-OP Financial Services allows us to elevate the good we can do for kids in need through their Miracle Match program.” - Steve Gilman President and CEO of Houston Texas Fire Fighters Federal Credit Union, and Chair of the Houston Chapter’s Children’s Charities Fund


In 2008, CO-OP Financial Services introduced Miracle Match, a philanthropic program that encourages credit unions, leagues and chapters to create and participate in fundraisers for local Children’s Miracle Network Hospitals® (CMN Hospitals). CO-OP supports the good these credit unions do by supplementing the funds they raise with additional matching funds up to $10,000 per event.

CMN Hospitals raises funds and awareness for its 170 member hospitals across the U.S. and Canada. Donations stay local to fund critical treatments and healthcare services, pediatric medical equipment and charitable care. Since 1983, the nonprofit organization has worked with its various fundraising partners, including credit unions, to raise more than $5 billion in support of its mission to save and improve the lives of as many children as possible.




To ensure the wellness of our employees we provide an awesome benefits package to support our team’s physical, emotional, financial, and social wellbeing.

These are just some of the great things we do here at CO-OP, but one of the things we are most proud of is our social responsibility and giving back to the community. Here at CO-OP we have a great partnership with Children’s Miracle Network Hospitals and have supported them by donating millions of dollars to this great foundation to help children recover from serious illnesses. Every year during the holiday season, our employees like to spread some holiday cheer and donate hundreds of gifts to the Salvation Army’s Angels program 

CO-OP Financial Services Reviews

  • "Work Environment"

    Former Employee - Busineess Analyst
    Former Employee - Busineess Analyst

    I worked at CO-OP Financial Services full-time


    Very Flexible and Friendly Work Environment


    I don’t see any Cons

See All 111 Reviews

CO-OP Financial Services Photos

CO-OP Financial Services photo of: Corporate Office
CO-OP Financial Services photo of: THINK Conference 2019
CO-OP Financial Services photo of: THINK Conference 2019
CO-OP Financial Services photo of: CO-OP Co-Creation Council
CO-OP Financial Services photo of: Co-Creation Council
CO-OP Financial Services photo of: Co-Creation Council brainstorming
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CO-OP Financial Services Interviews



Getting an Interview

Getting an Interview





    Call Center Representative Interview

    Anonymous Employee in Dallas, TX
    Accepted Offer
    Positive Experience


    The process took 6 days. I interviewed at CO-OP Financial Services (Dallas, TX).


    I went for the interview, all the questions asked we're behavioral questions.

    A summary/ timeline of recent employment history... salary.. why you left...

    How do you deal with a difficult customers?

    Something that you enjoyed and something you didn't like about the last position?

    How do you handle a difficult problem?

    Summary of the current position you are interviewing for.

    Ask questions about opportunity for advancement, the type of metrics they use to grade performance, and employment incentive

    Interview Questions


    They do BG CHECKS and Urine drug tests.
    On the spot offers are available.
    Training classes are at night and you cannot miss

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CO-OP Financial Services Awards & Accolades

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