Working at CO-OP Financial Services | Glassdoor

CO-OP Financial Services Overview

Rancho Cucamonga, CA
1001 to 5000 employees
1981
Company - Private
Banks & Credit Unions
Unknown / Non-Applicable
WHAT WE DO

CO-OP Financial Services helps your credit union leverage the latest technology and insights to strengthen member connections and propel growth.

How? We unite innovative thinkers with deep experience in the credit union and ... Read more

Mission: What makes credit unions different from other financial institutions? Our unique sense of purpose: People helping people.

Helping people and their communities achieve financial well-being has inspired the credit union mission since the beginning, and now we ... Read more

Company Updates

  • CO-OP Financial Services adopted 102 Angels from the Salvation Army this year!! Thank you to all of our generous employees participating nationwide in the Salvation Army Angel Tree Program! There will be 51 girls and 51 boys with big smiles on their faces Christmas morning!

  • We are seeking 40-50 Inbound Call Center Agents at our Ft. Worth location. Pay range is $12.40 - $14.90 per hour, up to $900 quarterly bonus, and flexible schedules. Apply online @ http://glassdoor.com/slink.htm?key=vImgH

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CO-OP Financial Services – Why Work For Us?


WHAT WE DO

CO-OP Financial Services helps your credit union leverage the latest technology and insights to strengthen member connections and propel growth.

How? We unite innovative thinkers with deep experience in the credit union and payments industries to incite progressive ideas built around consumers’ financial needs.

The result is a continually evolving portfolio of seamless and secure solutions designed to help your credit union reach both top of wallet and top of mind status.


DISCOVER OUR SOLUTIONS

CO-OP helps you bring your members the convenient, connected, personalized and secure experience they expect in today’s digitally-driven world

PAYMENTS
 
A full range of processing services and payments innovations to create a seamless, secure experience for your members

NETWORKS
 
Digital banking and payment tools, CO-OP’s surcharge-free ATM Network, and Shared Branching with more than 5,000 live-teller locations nationwide

MEMBER SERVICE
 
Live human help 24/7 from the CO-OP Call Center on loan applications, card issues, banking questions and more

GROWTH & RETENTION
 
Consulting and tools to help you build engagement and loyalty – and fight fraud relentlessly –with the power and agility that fast-changing times demand

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Our Mission

To guide, uphold and further the credit union movement by: 

  • Offering innovative products and services.
  • Providing multiple delivery channels to conduct financial transactions.
  • Empowering credit unions through a supportive, service-centric appraoch to operations.

Our Vision

CO-OP is the CU system partner that provides a national brand of access and convenience through products, service and technology, which positions credit unions to win. 


CO-OP Miracle Match

“The CO-OP Miracle Match program has enabled us to raise new, incremental dollars, and has made a significant impact on the 10 million kids treated at CMN Hospitals every year. CO-OP and their generous clients have been a major reason why our industry continues to be one of the leading contributors to this important charity.” - Joe Dearborn, Senior Director, Credit Unions for Kids

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The goal of CO-OP Miracle Match is to encourage credit unions, chapters and leagues to sponsor their own local fundraising events to support CMN Hospitals serving their area. More than 200 credit unions participating in the CO-OP Miracle Match program during 2015 netted $4.3 million for Children’s Miracle Network Hospitals, a 39 percent increase compared to the previous record set in 2014.

The credit unions gathered $3.3 million in their 2015 Credit Unions for Kids fundraisers. To this total is added $1 million in matching funds through CO-OP Miracle Match, an amount CO-OP Financial Services donates annually on behalf of its client credit unions. In 2014, credit unions and CO-OP Miracle Match combined to raise $3.1 million.    

 


 


A GREAT PLACE TO WORK

To ensure the wellness of our employees we provide an awesome benefits package to support our team’s physical, emotional, financial, and social wellbeing.

These are just some of the great things we do here at CO-OP, but one of the things we are most proud of is our social responsibility and giving back to the community. Here at CO-OP we have a great partnership with Children’s Miracle Network Hospitals and have supported them by donating millions of dollars to this great foundation to help children recover from serious illnesses. Every year during the holiday season, our employees like to spread some holiday cheer and donate hundreds of gifts to the Salvation Army’s Angels program 

CO-OP Financial Services Reviews

2.5
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CO-OP Financial Services CEO Todd Clark
Todd Clark
12 Ratings
  • Featured Review

    Helpful (1)

    "Great Benefits! Healthy company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Manager in Rancho Cucamonga, CA
    Former Employee - Human Resources Manager in Rancho Cucamonga, CA
    Recommends
    Positive Outlook

    I worked at CO-OP Financial Services full-time (More than 3 years)

    Pros

    The benefits were great. Everyone was eligible for bonuses twice a year. Fun employee activities. I was treated great. I wish I had never left.

    Cons

    High pressure environment. Very fast paced. Could get overwhelming at times but my manager was very supportive and supported work/life balance.

See All 52 Reviews

CO-OP Financial Services Photos

CO-OP Financial Services photo of: Corporate Office
CO-OP Financial Services photo of: Salvation Army Angel Tree at CO-OP
CO-OP Financial Services photo of: CO-OP Financial Services
CO-OP Financial Services photo of: CO-OP Financial Services
CO-OP Financial Services photo of: CO-OP Financial Services
CO-OP Financial Services photo of: CO-OP Financial Services
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CO-OP Financial Services Interviews

Experience

Experience
90%
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10%

Getting an Interview

Getting an Interview
67%
11%
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  1.  

    Call Center Representative Interview

    Anonymous Employee in Dallas, TX
    Accepted Offer
    Positive Experience

    Application

    The process took 6 days. I interviewed at CO-OP Financial Services (Dallas, TX).

    Interview

    I went for the interview, all the questions asked we're behavioral questions.

    A summary/ timeline of recent employment history... salary.. why you left...

    How do you deal with a difficult customers?

    Something that you enjoyed and something you didn't like about the last position?

    How do you handle a difficult problem?

    Summary of the current position you are interviewing for.

    Ask questions about opportunity for advancement, the type of metrics they use to grade performance, and employment incentive

    Interview Questions

    Negotiation

    They do BG CHECKS and Urine drug tests.
    On the spot offers are available.
    Training classes are at night and you cannot miss

See All 10 Interviews

CO-OP Financial Services Awards & Accolades

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