Working at CPI Security Systems | Glassdoor

CPI Security Systems Overview

Charlotte, NC
501 to 1000 employees
Company - Private
Security Services
$50 to $100 million (USD) per year
For more than 20 years, CPI Security has been a leader in customized security and home automation solutions. CPI's best in class customer service and state of the art technology bring you fast, personal response when you need it. We are one of the only providers ... Read more

Mission: CPI Security Core Values:


Have Fun

Foster Success


Quality Service




Company Updates

  • We are honored to announce that our CEO, Ken Gill, has been awarded the 2018 Most Admired CEO. Visit the Charlotte Business Journal to see photos and learn more about Mr. Gill's impact at CPI and within the Charlotte community. Thank you for all that you do, Mr. Gill!

  • We've been known to get a bit silly at CPI AND we're ready to take home the title of Charlotte Best Places to Work 2017! #BPTWCLT #cpisecurity

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CPI Security Systems – Why Work For Us?

For more than 25 years, CPI Security has been a leader in customized security and home automation solutions. CPI's best in class customer service and state of the art technology bring you fast, personal response when you need it. We are one of the only providers to design, install, monitor and service our own security systems. The inTouch platform keeps you connected to your home no matter where you are bringing you real-time knowledge with remote interactive services like system alerts, video monitoring, temperature and door control.

Our commitment to high standards is also evident in the professionals we have on staff. CPI has a dedicated Quality Assurance team, round the clock monitoring and 24 hour customer care. Additionally, all of the installation and service technicians are full-time CPI Security employees, professionally trained and IQ Certified (Installation Quality).

CPI Security is one of the most successful residential and business security companies in the Southeast and employs over 700 people in multiple locations. Currently ranked in the top 15th in the nation, CPI Security’s continued growth is due, in part, to a corporate culture dedicated to superior customer service, cutting-edge technology and community involvement.

CPI realizes that its success depends on employees who are excited about coming to work every day. We offer our employees a positive and rewarding work environment with competitive pay and benefits, paid training, and educational assistance. Our employees are driven, independent, passionate, and team-oriented. Everyone at CPI comes into work knowing they will make an impact, whether that means with their team or customers. There’s a reason why we were voted one of the top places to work in the Carolinas!

At CPI Security, the commitment to our customers goes beyond providing innovative solutions to make their lives safer, easier, and more convenient. We care about the communities we serve and invest our time and contributions in your local police, fire and emergency medical departments as well as many community and charitable partners.

  • Charlotte-Mecklenburg Police Foundation
  • St. Jude Children's Research Hospital
  • Do The Right Thing
  • Humane Society of Charlotte
  • Charlotte-Mecklenburg Explorers
  • NC Association of Chief of Police
  • SC Police Cheif's Association
  • Olympic Community of Schools- Olympic High School
  • Raleigh Police Department
  • Durham Police Department
  • Boys & Girls Clubs of America
  • Marbles Kids Museum
  • Greater Raleigh Chamber of Commerce
  • Foundation of Hope
  • American Heart Association
  • JDRF
  • CMPD Hope
  • Catawba  Riverkeeper Foundation
  • Child Care Resources Inc.
  • Ronald McDonald House Charities
  • Right Moves for Youth
  • YMCA
  • Project Life Movement
  • Foundation Fighting Blindness
  • Children's Attention Home
  • National Public Safety Football League
  • Boy Scouts of America
  • Allegro Foundation
  • Metrolina Association for the Blind
  • SEAL-NSW Family Foundation
  • Cystic Fibrosis Foundation


  • Carolina Panthers
  • Charlotte Hornets
  • Charlotte Knights
  • Durham Bulls
  • Greensboro Grasshoppers
  • Charlotte 49ers
  • NC State Wolfpack
  • UNC Tar Heels
  • Clemson Tigers
  • SC Gamecocks
  • Tennessee Volunteers
  • Charleston River Dogs
  • Columbia Fireflies


Field Sales: Sell our security solutions to residential, business, or new construction customers! These individuals will schedule sales presentations using a combination of company-provided leads and self-generated leads. A highly competitive mindset and personable attitude is a must for success in these roles.

Operations: Technicians service and install security systems for our residential, business, and new construction customers. In addition, they confer with customers and suggest additional products and service to improve their system. An eye for detail and technical aptitude are key for these positions.

Inside Sales: Inside Sales professionals are responsible for fielding incoming calls about our products and services. A friendly personality, while still being able to push for the sale and close the deal, is a winner for this group.

Corporate: There are a range of positions and opportunities in our Corporate Office including Human Resources, Accounting, Administrative, Information Technology, and Marketing. We have full-time positions as well as internship opportunities for our corporate positions.

Central Station: Central station operators monitor home and businesses for triggered alarms and dispatch police or medical assistance when needed. A calm demeanor with a sense of urgency is the best fir for these positions.

Customers Care: Our Customer Care positions entail customer service, technical support, account creation, quality assurance, and customer retention. If you are a service minded individual who enjoys helping others then this is the job for you.

CPI Security Systems Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Kenneth J Gill
56 Ratings
  • Helpful (1)


    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I worked at CPI Security Systems full-time


    Great company
    Close family type atmosphere
    CEO is very friendly, always goes around talking to employees
    CEO always asks if there is something he can do to make work better
    Company events are always well planned


    Can't think of anything right now.

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CPI Security Systems Photos

CPI Security Systems photo of: CPI Security Monitoring Center
CPI Security Systems photo of: Carolina Caravan
CPI Security Systems photo of: Technician in the field
CPI Security Systems photo of: Monitoring Center
CPI Security Systems photo of: .
CPI Security Systems photo of: Monitoring
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CPI Security Systems Interviews



Getting an Interview

Getting an Interview




  1. Helpful (4)  

    Corporate Position Interview

    Anonymous Interview Candidate in Charlotte, NC
    No Offer
    Neutral Experience
    Average Interview


    I applied through an employee referral. The process took 6 weeks. I interviewed at CPI Security Systems (Charlotte, NC) in November 2015.


    I waited in the lobby for a measurable amount of time on each interview visit. I find time management the #1 sign of professionalism and CPI failed in this regard. This implies that there is no importance placed on me as a professional. There is a palpable feeling of pretentiousness with most members of management. None of the people I interviewed with were prepared or had read through my resume. They all asked basic questions that were not thought out in advance or crafted to see my ability to deduct logic. CPI would benefit from fine tuning their hiring process and running that channel of their business similar to a larger corporation. CPI should also make sure the people (management) conducting interviews do not talk bad about their fellow co-workers or CEO. First impressions go beyond an elaborate building, elegant lobby and delightful greater.

    Interview Questions

    • Very basic, non-prepared questions. Each person talked more about themselves and their role in the company. Be ready for basic questions about your past performance and less about how you can add value to their current systems.   1 Answer
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CPI Security Systems Awards & Accolades

  • 2013 Central Station of the Year, Central Station Alarm Association’s (CSAA), 2013
  • Best Employers(large company), Business North Carolina, 2015
  • Best Employers in North Carolina, Business North Carolina, 2016
  • Best Places to Work in South Carolina, S.C. Chamber of Commerce, SC BIZ, Best Companies Group, 2016
  • Most Admired CEO Awards Winner, Charlottee Business Journal, 2018
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