Working at CSAA Insurance Group | Glassdoor

CSAA Insurance Group Overview

Walnut Creek, CA
1001 to 5000 employees
Company - Private
Unknown / Non-Applicable
CSAA Insurance Group, a AAA Insurer, offers automobile, homeowners, and other personal lines of insurance to AAA members through partnerships with AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated A or higher by A.M. Best for nearly ... Read more

Company Updates

  • We were honored to host a discussion with Tommie Smith, the Olympic gold medalist who famously raised his fist on the winners podium at the 1968 Olympics to protest the discriminatory treatment of African Americans.

  • Which values are important to you when deciding where to work? Find out why Perry Liu values Diversity and Inclusion at CSAA Insurance Group.

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CSAA Insurance Group – Why Work For Us?

Be Part of a Community that Works

Whether you are a new college graduate, an insurance professional or a business leader, at CSAA Insurance Group, you will be part of a community that works. Here, your work will positively impact more than 17 million AAA members, our local communities and one another. If you are committed to service excellence and growing your career, learn more about the opportunities we can offer you in claims, customer service, product management, actuarial science, information technology and more.

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We Achieve More Together

While our LEED Gold headquarters is located in Walnut Creek, California, our community also works in Arizona, Colorado, Nevada, New Jersey and Oklahoma. And to every one of our nearly 4,000 employees, we foster an inclusive workplace dedicated to service, growth, community and work/life integration.

We Are Committed to Service and Growth

Personalized service is at the heart of what we do. And for more than 100 years, we have been deeply committed to providing caring and helpful service to AAA members. We aspire to be the number one insurer in AAA member households across the markets we serve, and are motivated by the growth of our business, the pursuit of excellence, and the innovation within our company and industry.

Read More About What Makes Us—Us

We Value Community Engagement

Everyone at CSAA Insurance Group is different, and we join together in service to others when it comes to giving back to our communities. We are committed to the people in our lives, the communities we serve and the individual impact we make every day. Getting involved takes commitment—and we are encouraged and offered frequent opportunities to do so.

In the News


Tending to a public garden of water-conserving
plants in Walnut Creek, Calif.


Building homes with Habitat for Humanity.

We Live By Our Caring Values

Taking care of business means taking care of each other. And at CSAA Insurance Group, we take pride in our values-based culture. Our employees value integrity and inclusion that is evident throughout our everyday interactions. We respect the diverse range of perspectives, backgrounds and cultures of our teams, and join together when it comes to helping our members, community or one another. Among our many community achievements, we have: 

We Support Work/Life Integration

We value our employees’ experiences inside and outside of work, as well as their health, emotional and financial wellbeing To help promote enriched lives and satisfying careers, we offer numerous benefits including:  

  • Full-time, part-time and flexible work opportunities
  • Comprehensive health care plans, including medical, dental, vision, and tax-deferred spending accounts
  • Short and long term disability, life, and accident insurance for income protection
  • Onsite fitness classes, programs for health pregnancy, diabetes and weight management
  • Paid time off, plus nine paid holidays and 24 hours of paid volunteer time off
  • 401(k) with company matching up to 6% and a 2% cash balance pension
  • Tuition reimbursement, training programs and career development resources
  • Paid AAA membership and exclusive employee discounts on AAA insurance products

We find that by being committed to our employees results in their commitment to provide AAA members with exemplary service. This two-way commitment allows us to achieve more—together.

Our People Make Our Community Work


"It's so exciting to see how our work makes a direct impact on the industry."

-Barbara, Disaster Recovery Specialist III

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"I love that CSAA Insurance Group helps employees pursue both personal and professional passions."

-Jose, Business Consultant

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"We are a very diverse group, and every person's opinion is welcome."

-Caitlin, Senior Casualty Specialist

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Let's Work Together

You will find us on LinkedInThe Muse and Indeed

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CSAA Insurance Group Reviews

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CSAA Insurance Group President and Chief Executive Officer Paula Downey
Paula Downey
198 Ratings
  • Featured Review

    Helpful (6)

    "I love coming to work every day!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Professional in Walnut Creek, CA
    Current Employee - IT Professional in Walnut Creek, CA
    Positive Outlook

    I have been working at CSAA Insurance Group (More than 10 years)


    Great people, great benefits! We care about wellness and the environment. Volunteerism is huge and it's encouraged. We are moving towards a culture of innovation. The company's growth strategy is working.


    A bit bureaucratic when it come to working with other teams. We can use more teamwork and collaboration and constantly look for way to be more collaborative. Communication is key. Each person has a role and a responsibility to contribute and make any situation better.

    Advice to Management

    Make it easy! Simple, proactive, and personal is our motto after all. We should do more of that internally too. Instead of fighting back, let's find solutions together. Innovation can only happen if we are united and work towards the same goal.

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CSAA Insurance Group Photos

CSAA Insurance Group photo of: Station Landing
CSAA Insurance Group photo of: Berkeley Humane Society visit in Walnut Creek
CSAA Insurance Group photo of: Employees participated in the Leukemia Society Light the Night Walk in Sacramento last November.
CSAA Insurance Group photo of: Employees participated in the American Heart Association heart walk and run.
CSAA Insurance Group photo of: CSAA Insurance Group employees volunteered at Bay Area Wilderness Training (BAWT), a non-profit organization that provides backcountry training and free camping equipment rentals to inner-city youth.
CSAA Insurance Group photo of: CSAA Insurance Group volunteers celebrated Earth Day by weeding the tulip beds at Independence National Historical Park (home of the Liberty Bell) in Philadelphia.
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CSAA Insurance Group Interviews



Getting an Interview

Getting an Interview





    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2 weeks. I interviewed at CSAA Insurance Group in June 2017.


    It was very vibrant environment. Interview started with Explaining the job duties, pay structure, and training. I had two people interview me. They were very opening. Didn't feel formal felt like more of a meeting.

    Interview Questions

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CSAA Insurance Group Awards & Accolades

  • Best Places to Work for LGBT Equality (12 years running), Human Rights Campaign’s (HRC) Corporate Equality Index, 2017
  • Stevie Awards for Sales & Customer Service, The Stevie Awards, 2017
  • Best Auto Insurance Company for Millennials for 2017,, 2017
  • Second place in the “best use of simulations” category; Third place for the “best use of classroom/traditional training program” category; Fifth place for the “best experienced/senior leader program” category,, 2017
  • 2017 Gold-Level Fit-Friendly Worksite, The American Heart Association, 2017
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Work at CSAA Insurance Group? Share Your Experiences

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