CSAA Insurance Group Pay & Benefits | Glassdoor

CSAA Insurance Group Overview

Walnut Creek, CA
1001 to 5000 employees
Company - Private
Insurance Carriers
Unknown / Non-Applicable
CSAA Insurance Group, a AAA Insurer, offers automobile, homeowners and other personal lines of insurance to AAA members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by A.M. Best for ... Read more

Company Updates

  • The local Diversity Leadership Alliance in Arizona awarded CSAA Insurance Group with the “Inclusive Workplace” award for large companies. Shout-out to the spectacular Diversity and Inclusion Glendale team for representing us at the award ceremony!

    —14 hours ago
  • We call ourselves, “A community that works” for a reason. When employee Linda Simmons made a quilt for her uncle, a Vietnam Veteran, her Pastor asked if she could make 75 more quilts - one for every Veteran in her congregation by November 5th. Through our Volunteer program, Linda enlisted the help of employees to form her own sewing army. Working 7 days a week on the project, often ‘til the early hours of the morning, Linda and the team were able to finish all of them. She will be delivering them this Sunday to the veterans. http://glassdoor.com/slink.htm?key=vQuY0

    —11 days ago
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CSAA Insurance Group – Why Work For Us?

Be Part of a Community that Works

Whether you are a new college graduate, an insurance professional or a business leader, at CSAA Insurance Group, you will be part of a community that works. Here, your work will positively impact more than 17 million AAA members, our local communities and one another. If you are committed to service excellence and growing your career, learn more about the opportunities we can offer you in claims, customer service, product management, actuarial science, information technology and more.

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We Achieve More Together

While our LEED Gold headquarters is located in Walnut Creek, California, our community also works in Arizona, Colorado, Nevada, New Jersey and Oklahoma. And to every one of our nearly 4,000 employees, we foster an inclusive workplace dedicated to service, growth, community and work/life integration.

We Are Committed to Service and Growth

Personalized service is at the heart of what we do. And for more than 100 years, we have been deeply committed to providing caring and helpful service to AAA members. We aspire to be the number one insurer in AAA member households across the markets we serve, and are motivated by the growth of our business, the pursuit of excellence, and the innovation within our company and industry.

Read More About What Makes Us—Us

We Value Community Engagement

Everyone at CSAA Insurance Group is different, and we join together in service to others when it comes to giving back to our communities. We are committed to the people in our lives, the communities we serve and the individual impact we make every day. Getting involved takes commitment—and we are encouraged and offered frequent opportunities to do so.

In the News


Tending to a public garden of water-conserving
plants in Walnut Creek, Calif.


Building homes with Habitat for Humanity.

We Live By Our Caring Values

Taking care of business means taking care of each other. And at CSAA Insurance Group, we take pride in our values-based culture. Our employees value integrity and inclusion that is evident throughout our everyday interactions. We respect the diverse range of perspectives, backgrounds and cultures of our teams, and join together when it comes to helping our members, community or one another. Among our many community achievements, we have: 

We Support Work/Life Integration

We value our employees’ experiences inside and outside of work, as well as their health, emotional and financial wellbeing To help promote enriched lives and satisfying careers, we offer numerous benefits including:  

  • Full-time, part-time and flexible work opportunities
  • Comprehensive health care plans, including medical, dental, vision, and tax-deferred spending accounts
  • Short and long term disability, life, and accident insurance for income protection
  • Onsite fitness classes, programs for health pregnancy, diabetes and weight management
  • Paid time off, plus nine paid holidays and 24 hours of paid volunteer time off
  • 401(k) with company matching up to 6% and a 2% cash balance pension
  • Tuition reimbursement, training programs and career development resources
  • Paid AAA membership and exclusive employee discounts on AAA insurance products

We find that by being committed to our employees results in their commitment to provide AAA members with exemplary service. This two-way commitment allows us to achieve more—together.

Our People Make Our Community Work


"It's so exciting to see how our work makes a direct impact on the industry."

-Barbara, Disaster Recovery Specialist III

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"I love that CSAA Insurance Group helps employees pursue both personal and professional passions."

-Jose, Business Consultant

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"We are a very diverse group, and every person's opinion is welcome."

-Caitlin, Senior Casualty Specialist

Hear from Caitlin

Let's Work Together

You will find us on LinkedInThe Muse and Indeed

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CSAA Insurance Group Reviews

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CSAA Insurance Group President and Chief Executive Officer Paula Downey
Paula Downey
219 Ratings
  • "CSAA Intern"

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee


    Everyone was super friendly, supportive, and caring. Employees are all very knowledgeable of their work.


    I would have liked a more structured internship program, but it is in its beginning stages of being developed. Overall, I think they are doing a great job.

See All 705 Reviews

CSAA Insurance Group Photos

CSAA Insurance Group photo of: Station Landing
CSAA Insurance Group photo of: IT - Halloween 2017
CSAA Insurance Group photo of: Baseball
CSAA Insurance Group photo of: Softball
CSAA Insurance Group photo of: Corporate Challenge
CSAA Insurance Group photo of: Corporate Challenge
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CSAA Insurance Group Interviews



Getting an Interview

Getting an Interview





    Claims Adjuster Interview

    Anonymous Interview Candidate in Colorado Springs, CO
    Declined Offer
    Negative Experience
    Average Interview


    I applied online. I interviewed at CSAA Insurance Group (Colorado Springs, CO) in August 2017.


    Started with a typing test, needing to score minimum of 30 WPM. If you failed, you were done. Was then interviewed by two supervisors, standard behavioral interviewing techniques and questions. Finally interviewed by a next level supervisor who did her best to discourage you from taking the job. All 3 interviewers stressed the high level of stress involved ("we expect you do to 10 hours work in 8 hours.") Interview obviously designed to weed out those not serious about pursuing a career as a claims adjuster. Did very little to "sell the company" to want to make you want to work there.

    Interview Questions

    • Questions fairly typical. Lots of " tell us about a time..." wanting specific examples.   Answer Question
See All 114 Interviews

CSAA Insurance Group Awards & Accolades

  • Best Places to Work for LGBT Equality (12 years running), Human Rights Campaign’s (HRC) Corporate Equality Index, 2017
  • Stevie Awards for Sales & Customer Service, The Stevie Awards, 2017
  • Best Auto Insurance Company for Millennials for 2017, Insure.com, 2017
  • Second place in the “best use of simulations” category; Third place for the “best use of classroom/traditional training program” category; Fifth place for the “best experienced/senior leader program” category, HR.com, 2017
  • 2017 Gold-Level Fit-Friendly Worksite, The American Heart Association, 2017
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