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CSAA Insurance Group Overview

Walnut Creek, CA
1001 to 5000 employees
Company - Private
Insurance Carriers
Unknown / Non-Applicable
CSAA Insurance Group, a AAA Insurer, offers automobile, homeowners and other personal lines of insurance to AAA members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by A.M. Best for ... Read more

Company Updates

  • Check it out! CSAA Insurance was just listed as one of The Muse's top 10 companies hiring this fall. Peek inside our awesome culture on The Muse at #6" Find our profile at:

    The Muse brings you inside the office of CSAA Insurance Group

    CSAA Insurance Group is one of the top 20 personal property and casualty insurance groups in the United States, offering protection to nearly 17 million AAA members.

  • CSAA Insurance Group Volunteer Rockstar Roger Hancock was interviewed by The Volunteer Management Report. He posted the highlights in his latest blog post. Check it out.

    Roger Hancock interview for The Volunteer Management Report

    I was interviewed by Amber Erickson Gabbey of The Volunteer Management Report. Here is Amber's article for "non-profit leaders who manage

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CSAA Insurance Group – Why Work For Us?

Be Part of a Community that Works

Whether you are a new college graduate, an insurance professional or a business leader, at CSAA Insurance Group, you will be part of a community that works. Here, your work will positively impact more than 17 million AAA members, our local communities and one another. If you are committed to service excellence and growing your career, learn more about the opportunities we can offer you in claims, customer service, product management, actuarial science, information technology and more.

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We Achieve More Together

While our LEED Gold headquarters is located in Walnut Creek, California, our community also works in Arizona, Colorado, Nevada, New Jersey and Oklahoma. And to every one of our nearly 4,000 employees, we foster an inclusive workplace dedicated to service, growth, community and work/life integration.

We Are Committed to Service and Growth

Personalized service is at the heart of what we do. And for more than 100 years, we have been deeply committed to providing caring and helpful service to AAA members. We aspire to be the number one insurer in AAA member households across the markets we serve, and are motivated by the growth of our business, the pursuit of excellence, and the innovation within our company and industry.

Read More About What Makes Us—Us

We Value Community Engagement

Everyone at CSAA Insurance Group is different, and we join together in service to others when it comes to giving back to our communities. We are committed to the people in our lives, the communities we serve and the individual impact we make every day. Getting involved takes commitment—and we are encouraged and offered frequent opportunities to do so.

In the News


Tending to a public garden of water-conserving
plants in Walnut Creek, Calif.


Building homes with Habitat for Humanity.

We Live By Our Caring Values

Taking care of business means taking care of each other. And at CSAA Insurance Group, we take pride in our values-based culture. Our employees value integrity and inclusion that is evident throughout our everyday interactions. We respect the diverse range of perspectives, backgrounds and cultures of our teams, and join together when it comes to helping our members, community or one another. Among our many community achievements, we have: 

We Support Work/Life Integration

We value our employees’ experiences inside and outside of work, as well as their health, emotional and financial wellbeing To help promote enriched lives and satisfying careers, we offer numerous benefits including:  

  • Full-time, part-time and flexible work opportunities
  • Comprehensive health care plans, including medical, dental, vision, and tax-deferred spending accounts
  • Short and long term disability, life, and accident insurance for income protection
  • Onsite fitness classes, programs for health pregnancy, diabetes and weight management
  • Paid time off, plus nine paid holidays and 24 hours of paid volunteer time off
  • 401(k) with company matching up to 6% and a 2% cash balance pension
  • Tuition reimbursement, training programs and career development resources
  • Paid AAA membership and exclusive employee discounts on AAA insurance products

We find that by being committed to our employees results in their commitment to provide AAA members with exemplary service. This two-way commitment allows us to achieve more—together.

Our People Make Our Community Work


"It's so exciting to see how our work makes a direct impact on the industry."

-Barbara, Disaster Recovery Specialist III

Hear from Barbara


"I love that CSAA Insurance Group helps employees pursue both personal and professional passions."

-Jose, Business Consultant

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"We are a very diverse group, and every person's opinion is welcome."

-Caitlin, Senior Casualty Specialist

Hear from Caitlin

Let's Work Together

You will find us on LinkedInThe Muse and Indeed

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CSAA Insurance Group Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
CSAA Insurance Group President and Chief Executive Officer Paula Downey
Paula Downey
285 Ratings
  • Featured Review

    Helpful (9)

    "You - Really - Can Follow Your Dreams: Leverage, Expand, and Apply Your Knowledge, Skills, And Abilities"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leadership Consultant in Walnut Creek, CA
    Current Employee - Leadership Consultant in Walnut Creek, CA
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group full-time (More than 10 years)


    There are no reasons or excuses not to proactively contribute to a culture of performance at our company. We are encouraged to apply ourselves for personal and professional growth - with a clear focus on values and favorable impact on the experiences of our customers/members. Adaptability, flexibility, and balance is cultivated and supported for us to be the company our customers/members continually need now and into the future. We say it, and we create the space and focus to do and be just that.


    In ever-changing/evolving expectations of customers/members in a technology-filled and enhanced world, our focus on ensuring a dynamic culture feels and seems just right.

    Advice to Management

    Balancing the need for speed and agility, we need to continue recognizing the value/power of employees and ensure sensible/effective/sustainable approaches are in place for them to thrive, and thereby our company to thrive in service of our customers/members and employees.

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CSAA Insurance Group Photos

CSAA Insurance Group photo of: Station Landing
CSAA Insurance Group photo of: IT - Halloween 2017
CSAA Insurance Group photo of: Baseball
CSAA Insurance Group photo of: Softball
CSAA Insurance Group photo of: Corporate Challenge
CSAA Insurance Group photo of: Corporate Challenge
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CSAA Insurance Group Interviews



Getting an Interview

Getting an Interview





    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 3 weeks. I interviewed at CSAA Insurance Group in June 2014.


    preliminary over the phone & or computer based testing. Face to face or phone for second interview. 3 weeks of in class learning, 3 weeks of live action on the floor training.

    Interview Questions

    • What is it you have to offer the company, and why is it you want to work here at CSAA?   1 Answer


    An offer letter. Entry level poss. minimal negotiations.

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CSAA Insurance Group Awards & Accolades

  • The Civic 50, Points of Light, 2018
  • Communitas Award - Excellence in Community Service, Association of Marketing and Communication Professionals, 2018
  • Best Place to Work for LGBTQ Equality, 2018 Corporate Equality Index, 2018
  • Best Use of Simulations, 2018 Leadership Excellence and Development Awards, 2018
  • Judges’ Choice, 2018 Confirmit ACE Awards, 2018
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Work at CSAA Insurance Group? Share Your Experiences

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