- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Mission: We create members for life by fulfilling our promise to be there when they need us.
"What we do could have a great impact on the future of the company." Meet Jose, a Business Consultant at #CSAAInsuranceGroup. http://glassdoor.com/slink.htm?key=vMiAS
“I love working at CSAA Insurance Group because people are so friendly here and there are a lot of employee resource groups which will help you not just focus on your day-to-day activities but also help develop you personally and professionally.” Meet Sona Tony, Compliance Analyst at http://glassdoor.com/slink.htm?key=vMEtq http://glassdoor.com/slink.htm?key=vMEtS
Whether you are a new college graduate, an insurance professional or a business leader, at CSAA Insurance Group, you will be part of a community that works. Here, your work will positively impact more than 17 million AAA members, our local communities and one another. If you are committed to service excellence and growing your career, learn more about the opportunities we can offer you in claims, customer service, product management, actuarial science, information technology and more.
While our LEED Gold headquarters is located in Walnut Creek, California, our community also works in Arizona, Colorado, Nevada, New Jersey and Oklahoma. And to every one of our nearly 4,000 employees, we foster an inclusive workplace dedicated to service, growth, community and work/life integration.
Personalized service is at the heart of what we do. And for more than 100 years, we have been deeply committed to providing caring and helpful service to AAA members. We aspire to be the number one insurer in AAA member households across the markets we serve, and are motivated by the growth of our business, the pursuit of excellence, and the innovation within our company and industry.
Everyone at CSAA Insurance Group is different, and we join together in service to others when it comes to giving back to our communities. We are committed to the people in our lives, the communities we serve and the individual impact we make every day. Getting involved takes commitment—and we are encouraged and offered frequent opportunities to do so.
Tending to a public garden of water-conserving
plants in Walnut Creek, Calif.
Building homes with Habitat for Humanity.
Taking care of business means taking care of each other. And at CSAA Insurance Group, we take pride in our values-based culture. Our employees value integrity and inclusion that is evident throughout our everyday interactions. We respect the diverse range of perspectives, backgrounds and cultures of our teams, and join together when it comes to helping our members, community or one another. Among our many community achievements, we have:
We value our employees’ experiences inside and outside of work, as well as their health, emotional and financial wellbeing To help promote enriched lives and satisfying careers, we offer numerous benefits including:
We find that by being committed to our employees results in their commitment to provide AAA members with exemplary service. This two-way commitment allows us to achieve more—together.
"It's so exciting to see how our work makes a direct impact on the industry."
-Barbara, Disaster Recovery Specialist III
"I love that CSAA Insurance Group helps employees pursue both personal and professional passions."
-Jose, Business Consultant
"We are a very diverse group, and every person's opinion is welcome."
-Caitlin, Senior Casualty Specialist
I have been working at CSAA Insurance Group, a AAA Insurer full-time (More than a year)
If you are looking to advance in your career, there are many opportunities here. They welcome inter-site transfers as well. You get 40 hours of paid Volunteer time per year. CSAA is very diverse. Your supervisor is there to help you every step of the way. You will not always be on the phones 40 hours per week -- they schedule project time for you and meetings. They even have shift bids if you would like to change your schedule! Oh and did I mention we have a Pete's coffee and cafeteria on site?!
The only real "con" is that after learning how to become a service agent at CSAA, you have to take the AZ Insurance Licensing exam. CSAA does not currently offer any help/tutoring for free and study time is all on your own. They pay for the licensing exam up to 3 times and if you still don't pass, the 4th is on you.
I applied online. The process took 4+ weeks. I interviewed at CSAA Insurance Group, a AAA Insurer (Glendale, AZ) in February 2019.
First was a phone screen with the technical recruiter, then one video interview with technical leads and managers. One video interview with CISO and another technical manager. Final on-site interview with managers and hiring manager.
Pay Equality Pledge
Committed to paying equitably for equal work & experience
Career Advancement Program
Helping employees "upskill" into higher-paying positions
Social Responsibility Pledge
Formal programs or foundation to give back to communities
Has programs that support a diverse and inclusive workforce
Pledge to Thrive
Taking steps to prioritize employee well-being