Working at CSAA Insurance Group, a AAA Insurer | Glassdoor

CSAA Insurance Group, a AAA Insurer Overview

Walnut Creek, CA
1001 to 5000 employees
Company - Private
Insurance Carriers
Unknown / Non-Applicable
CSAA Insurance Group, a AAA Insurer, offers automobile, homeowners and other personal lines of insurance to AAA members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by A.M. Best for ... Read more

Mission: We create members for life by fulfilling our promise to be there when they need us.

Company Updates

  • "What we do could have a great impact on the future of the company." Meet Jose, a Business Consultant at #CSAAInsuranceGroup.

  • “I love working at CSAA Insurance Group because people are so friendly here and there are a lot of employee resource groups which will help you not just focus on your day-to-day activities but also help develop you personally and professionally.” Meet Sona Tony, Compliance Analyst at

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CSAA Insurance Group, a AAA Insurer – Why Work With Us?

Be Part of a Community that Works

Whether you are a new college graduate, an insurance professional or a business leader, at CSAA Insurance Group, you will be part of a community that works. Here, your work will positively impact more than 17 million AAA members, our local communities and one another. If you are committed to service excellence and growing your career, learn more about the opportunities we can offer you in claims, customer service, product management, actuarial science, information technology and more.

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We Achieve More Together

While our LEED Gold headquarters is located in Walnut Creek, California, our community also works in Arizona, Colorado, Nevada, New Jersey and Oklahoma. And to every one of our nearly 4,000 employees, we foster an inclusive workplace dedicated to service, growth, community and work/life integration.

We Are Committed to Service and Growth

Personalized service is at the heart of what we do. And for more than 100 years, we have been deeply committed to providing caring and helpful service to AAA members. We aspire to be the number one insurer in AAA member households across the markets we serve, and are motivated by the growth of our business, the pursuit of excellence, and the innovation within our company and industry.

Read More About What Makes Us—Us

We Value Community Engagement

Everyone at CSAA Insurance Group is different, and we join together in service to others when it comes to giving back to our communities. We are committed to the people in our lives, the communities we serve and the individual impact we make every day. Getting involved takes commitment—and we are encouraged and offered frequent opportunities to do so.

In the News


Tending to a public garden of water-conserving
plants in Walnut Creek, Calif.


Building homes with Habitat for Humanity.

We Live By Our Caring Values

Taking care of business means taking care of each other. And at CSAA Insurance Group, we take pride in our values-based culture. Our employees value integrity and inclusion that is evident throughout our everyday interactions. We respect the diverse range of perspectives, backgrounds and cultures of our teams, and join together when it comes to helping our members, community or one another. Among our many community achievements, we have: 

We Support Work/Life Integration

We value our employees’ experiences inside and outside of work, as well as their health, emotional and financial wellbeing To help promote enriched lives and satisfying careers, we offer numerous benefits including:  

  • Full-time, part-time and flexible work opportunities
  • Comprehensive health care plans, including medical, dental, vision, and tax-deferred spending accounts
  • Short and long term disability, life, and accident insurance for income protection
  • Onsite fitness classes, programs for health pregnancy, diabetes and weight management
  • Paid time off, plus nine paid holidays and 24 hours of paid volunteer time off
  • 401(k) with company matching up to 6% and a 2% cash balance pension
  • Tuition reimbursement, training programs and career development resources
  • Paid AAA membership and exclusive employee discounts on AAA insurance products

We find that by being committed to our employees results in their commitment to provide AAA members with exemplary service. This two-way commitment allows us to achieve more—together.

Our People Make Our Community Work


"It's so exciting to see how our work makes a direct impact on the industry."

-Barbara, Disaster Recovery Specialist III

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"I love that CSAA Insurance Group helps employees pursue both personal and professional passions."

-Jose, Business Consultant

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"We are a very diverse group, and every person's opinion is welcome."

-Caitlin, Senior Casualty Specialist

Hear from Caitlin

Let's Work Together

You'll find us on LinkedIn, Facebook, TwitterThe Muse and Indeed

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CSAA Insurance Group, a AAA Insurer Reviews

  • Featured Review

    "More like family, not a company!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Agent in Glendale, AZ
    Current Employee - Service Agent in Glendale, AZ
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer full-time (More than a year)


    If you are looking to advance in your career, there are many opportunities here. They welcome inter-site transfers as well. You get 40 hours of paid Volunteer time per year. CSAA is very diverse. Your supervisor is there to help you every step of the way. You will not always be on the phones 40 hours per week -- they schedule project time for you and meetings. They even have shift bids if you would like to change your schedule! Oh and did I mention we have a Pete's coffee and cafeteria on site?!


    The only real "con" is that after learning how to become a service agent at CSAA, you have to take the AZ Insurance Licensing exam. CSAA does not currently offer any help/tutoring for free and study time is all on your own. They pay for the licensing exam up to 3 times and if you still don't pass, the 4th is on you.

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CSAA Insurance Group, a AAA Insurer Photos

CSAA Insurance Group, a AAA Insurer photo of: Station Landing
CSAA Insurance Group, a AAA Insurer photo of: IT - Halloween 2017
CSAA Insurance Group, a AAA Insurer photo of: Baseball
CSAA Insurance Group, a AAA Insurer photo of: Softball
CSAA Insurance Group, a AAA Insurer photo of: Corporate Challenge
CSAA Insurance Group, a AAA Insurer photo of: Corporate Challenge
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CSAA Insurance Group, a AAA Insurer Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (1)  

    Security Engineer Interview

    Anonymous Employee in Glendale, AZ
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 4+ weeks. I interviewed at CSAA Insurance Group, a AAA Insurer (Glendale, AZ) in February 2019.


    First was a phone screen with the technical recruiter, then one video interview with technical leads and managers. One video interview with CISO and another technical manager. Final on-site interview with managers and hiring manager.

    Interview Questions

    • Should you compress data before or after you encrypt?   1 Answer
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CSAA Insurance Group, a AAA Insurer Awards & Accolades

  • The Civic 50, Points of Light, 2018
  • Communitas Award - Excellence in Community Service, Association of Marketing and Communication Professionals, 2018
  • Best Place to Work for LGBTQ Equality, 2018 Corporate Equality Index, 2018
  • Best Use of Simulations, 2018 Leadership Excellence and Development Awards, 2018
  • Judges’ Choice, 2018 Confirmit ACE Awards, 2018
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Pledges & Certifications

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Pledge to Thrive

Taking steps to prioritize employee well-being

Work at CSAA Insurance Group, a AAA Insurer? Share Your Experiences

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