Working at CSC | Glassdoor

CSC Overview

Wilmington, DE
1001 to 5000 employees
1899
Company - Private
Business Services
Unknown / Non-Applicable
At CSC, we support 95% of Fortune 500 companies doing the necessary behind-the-scenes work in regards to business and legal services, corporate compliance and subsidiary management, due diligence and transactional services, as well as digital brand services for top global ... Read more

Mission: Between 2010 and 2015, we doubled in value, thanks to the extraordinary efforts of our more than 2,000 employees worldwide. By 2020, our mission is to double in value again, through organic growth, strategic acquisitions, and market leadership as we build a foundation for the ... Read more

Company Updates

  • Today is the final moving day for our teams in Wilmington to our brand new global headquarters! It's an exciting time for us in terms of growth and expansion - apply today! http://glassdoor.com/slink.htm?key=vQivT

  • “If you join our team at CSC, you’ll realize on your first day that CSC is a special place with a unique culture and set of values.”-Alassane, Facilites Coordinator, See more at http://glassdoor.com/slink.htm?key=vQFfn

    Meet Alassane Ndiaye from CSC | The Muse

    Offering solutions for every phase of the business lifecycle, CSC is a recognized leader for business, legal, and financial services worldwide. - CSC

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CSC – Why Work For Us?


CSC’s culture promotes innovation and collaboration. Our open door policy encourages employees to share ideas and process improvements and often allow employees the chance to lead projects that positively impact the business.  

We want our employees to be better off tomorrow than they are today and we make employee development a priority through training programs, continuous feedback, and providing opportunities to innovate and have your ideas heard.  

No matter what team you are a part of, you know you’re working with a group of smart people who want to work together to solve problems and get the job done. Being a part of an agile, tenacious team that likes working together keeps it fun and exciting to come to work.   

CSC is a proud sponsor of the new Adapted Toy Library at Easter Seals - Delaware & Maryland's Eastern Shore location in New Castle.

CSC attracts, develops and keeps high performing people by offering the flexibility, tools and resources to grow a career and make a difference, within our company, in service to our customers, in our local communities and in the world around them.   

We want to help our communities be better off tomorrow than they are today.  

CSC matches 100% of what employees donate or raise between $100-$1,000, giving employees the opportunity to choose the non- profit charities that are important or meaningful to them. In the case of natural disasters, we encourage employees in our offices across the globe to raise funds by matching 100% dollar for dollar, regardless of the amount.  

We encourage volunteering within CSC teams by setting goals for hours volunteered and asking teams to share their activities and hours. In 2016, employees have reported volunteering a total of 4,320 hours.  

CSC employees in Springfield, IL came together to provide two carloads of gifts for the Family Service Center's Tree of Wishes.

We take a direct, open, and honest approach with each other. Being genuine is one of our core values. Along with agility, tenacity, customer service, and teamwork. People are held accountable to honor and act within our values.  

Living our Values

SERVICE: We are relentless in our determination to deliver exceptional service - it's our middle name!

We live this value when we:  

  • Acknowledge that everyone is in the business of providing customer service.  
  • Act on the premise that a customer is anyone who asks anything of us.
  • Provide the Gold Standard in every interaction.
  • Act in such a way that engenders trust and builds confidence with others.
  • Help customers become aware of, understand, and use our solutions.
  • Make personal contact when delivering important or sensitive information.
  • Communicate effectively to ensure no surprises.  


TEAMWORK: By working together, we consistently produce results that are superior to individual effort alone. CSC is built on teams.  

We live this value when we: 

  • Work cohesively across departments, offices, countries and cultures.
  • Seek to understand the diverse viewpoints and needs of each other and our customers.
  • Engage fully in meetings and other interactions and actively share opinions to help the decision making process.
  • Develop, implement and share process improvements within our own team and with other teams.
  • Manage time & effort effectively to ensure efficient workflow within the team and achievement of organizational and team goals.
  • Ensure that not only our own work gets done, but that the team's work gets done.
  • Share credit and recognition for a job well done.  


TENACITY: We stick with it until the job gets done. We find a way. 

We live this value when we:

  • Achieve and exceed clearly defined personal, team, business and organizational goals.
  • Maintain personal responsibility for each call/request made to us.
  • Act on problems that confront us and not avoiding or ignoring them.
  • Make realistic promises and honoring commitments.
  • Take personal responsibility to ensure a clear understanding of expectations and accountability.
  • Make decisions that focus on long-term solutions, not temporary "quick fixes.”
  • Deliver our best work every day and acting as if this was our own company.
  • Recognize and reward those who demonstrate exceptional performance that consistently improves over time.


AGILITY: We are empowered to make smart quick decisions and then act. We adapt and innovate. We are never complacent. 

We live this value when we:

  • Act responsibly and capably in making decisions and taking action.
  • Promote creativity and innovation, expecting each person to take risks.
  • Are extremely flexible when situations require it.
  • Think "outside the box" to find better ways of doing work and getting things done.
  • Challenge the status quo and learn from mistakes.
  • Work within our circle of influence to implement change.
  • Engage in continuous process improvement, recognizing that the people doing the work own the work.
  • Foresee and prepare for problems before they arise.  

  

GENUINE: We are direct, open and honest. We exhibit the highest level of integrity. We build trust. 

We live this value when we:

  • Are sincere and straightforward in all communications at all levels.
  • Avoid workplace politics and pretense.
  • Receive feedback without becoming defensive.
  • Demonstrate consistent respect towards others.
  • Act with integrity at all times.
  • Remain positive & constructive, keeping problems in perspective.
  • Restrain and not engage in gossip, and keep personal issues confidential.
  • Serve as an example in our communities throughout the world.  
New global headquarters in Wilmington, DE - Coming June 2017!

CSC is building a global headquarters in Wilmington, DE and creating a best-in-class global standard for our 55 (and counting!) offices around the world. We will be in our new HQ home June of 2017. The new facility incorporates state-of-the-art design and sustainability features, including a green roof, sit/stand workstations, collaborative workspaces, and technology upgrades. The new building will foster the vibrant, positive, and team-based work environment CSC promotes. It's an exciting time for us in terms of growth and expansion.  

“I like working at CSC because we are a family. Someone is always there to help you out. Always genuine and we work as a team.” - Courtney Williams, Customer Service Specialist – Corporate Fulfillment 

“After almost 20 Years I have had the privilege of working with some of the kindest and most innovative people. It is the best feeling to come to work and do what you love every day.” - Sherri Mills, Customer Service Specialist – Litigation Management    

“I think we have a great leadership team that works well together and some pretty extraordinary employees. I have never been bored in any of my roles and I have been around a long time and have seen many changes over the decades.  I love CSC Tallahassee, in fact I am a Raving Fan!” - Lori Dunlap, Customer Service Leader – Litigation Management  

“Working at CSC’s Tallahassee office for me is like working with family. There is a genuine, unspoken, supportive goal to see everyone do their best.” - Monica Gross, Workflow Coordinator – Doc Recording Services  

CSC Reviews

3.4
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Approve of CEO
CSC President & CEO Rodman Ward III
Rodman Ward III
160 Ratings
  • Featured Review

    Helpful (4)

    "CSC Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wilmington, DE
    Current Employee - Anonymous Employee in Wilmington, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSC (More than 10 years)

    Pros

    The team environment is exceptional.There is a high degree of autonomy and micro-management is rare in this organization. People are recognized on the basis of their contributions and are given the room to grow and develop. Senior leaders are extremely accessible and approachable. Despite recent global growth, the organization stays true to its roots.

    Cons

    Very rapid pace, some situations are more ambiguous than others, but accepting of problem-solving and experimenting with solutions. Very tolerant of those who learn through mistakes.

    Advice to Management

    Continue to stay connected to the employees. Remain accessible and continue to communicate core values of the organization and how those values will remain important as we continue to grow.

See All 260 Reviews

CSC Interviews

Experience

Experience
55%
23%
20%

Getting an Interview

Getting an Interview
55%
14%
13%
6
3
3
3

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Trust Associate Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through college or university. I interviewed at CSC.

    Interview

    I received an email requesting to conduct a phone interview. After giving the recruiter a few times when I was free, she decided to pick 9am... didn't call me till 9:40. Told me she was sure she had said 9:30 even though she wrote 9am in the email and I even wrote back 9am to confirm. Made it seem like it was my fault. She then conducted a very disorganized half a**ed interview where she literally asked me 4 different questions at the same time. Made it evident she just wanted to get through the interview as fast as possible. She then proceeded to cut me off and ramble about the company. All in all the whole experience turned me off to the company, mainly cause the recruiter couldn't get her act together.

    Interview Questions

    • Why did you study finance? Why CSC?, go over your resume, Why Trust Operations?, (Asked all of those essentially in the same sentence)   Answer Question
See All 65 Interviews

CSC Awards & Accolades

  • Top Workplace in Delaware, The News Journal, 2016
  • Top Workplace Springfield, IL, Workplace Dynamics, 2016
  • Top Workplace in Delaware, The News Journal, 2015
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