Working at CSID | Glassdoor

CSID Overview

Austin, TX
201 to 500 employees
Company - Private
Information Technology
$10 to $25 million (USD) per year
Founded in 2006, CSID has prided itself on being the leading provider of global, enterprise level identity protection and fraud detection solutions and technologies. Our advanced solutions enable the world’s leading businesses and government organizations to take a ... Read more

Mission: We are the force behind identity protection and fraud detection services that defend your business and its customers. By focusing on identity protection, credit data offerings, enterprise-level services and data breach response we are committed to providing our customers with ... Read more

Company Updates

  • In the Office: Growing a company isn't easy, so follow these tips from Austin execs

    CSID chief Joe Ross, other Austin execs offer management tips for fast-growing companies (Video) - Austin Business Journal

    Mountains of business textbooks have been written on how to successfully grow a business, but the best teacher is often experience. Stories from executives leading several Austin-area companies with breakout success can be a useful tool for any businessman or woman looking to energize their own organization. VIDEO

  • CSID was awarded one of Austin's healthiest employers in the category of medium sized companies. CSID stays healthy through our wellness program that places emphasis on nutrition, physical, mental and spiritual health.

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CSID – Why Work For Us?

Our most valuable asset? Our employees.

CSID - Why I Love It Here from CSID on Vimeo.

At CSID, we believe that good people are at the heart of good work. We think pretty darn highly of our employees, and work hard to create an opportunity-rich environment that is challenging, productive and rewarding. CSID is changing the identity theft protection industry every day, but we also try hard to make waves with local community outreach, thought leadership, and more. If you want to be a part of our growing team, check out our current openings to see if one of them is a good fit for you.

Here’s what current CSID employees have to say about working at CSID.

“I really enjoy working at CSID. Since joining the company this year I’ve been constantly impressed by the amount of time and effort CSID expends giving back to its employees. It’s great to work with such a motivated group committed to achieving excellence in our industry. Given our continued growth, dedicated employee base, and expanding opportunity set, I’m excited to see how far we progress in the coming years.”
- Josh, Project Manager
“I love my job because of my colleagues’ work ethic, and the constant challenge my position presents daily! I’m proud knowing that CSID software protects our clients’ subscriber base from identity theft.”
- Steve, Implementation Manager
“I enjoy working at CSID because I’m surrounded by people who like what they do and enjoy being here. The company culture is upbeat and positive and people do a great job of working together to get things done.”
- Maria, Executive Assistant

Take a look at what CSID has to offer:

  • An experienced, energetic leadership team
  • Challenging, fulfilling jobs in a growing marketplace
  • Fun, fast-paced, team-oriented environment
  • Opportunities for career advancement at a growing, innovative company
  • Headquarters in beautiful Austin, Texas, located near the Greenbelt, close to downtown
  • 100% coverage of dental, vision and life insurance
  • 80% of medical insurance is paid
  • 401K with company match
  • 12 weeks of paid parental leave
  • Flexible spending account options
  • Flexible vacation for exempt employees, with company-paid holidays
  • Discounted gym membership

CSID is the leading provider of global, enterprise level identity protection and fraud detection solutions and technologies. Our advanced solutions enable the world’s leading businesses and government organizations to take a proactive approach to protecting the identities of their members and consumers.

We have a comprehensive array of identity protection and fraud detection services. Our solutions scale globally. We innovate and adapt. We move quickly. We power over 80% of the retail identity protection industry. We power identity protection.

Get the scoop on what life is like working at CSID

CSID has a rich history of success and delivery, and is the global leader of identity protection and identity management products.

But at the core of our company is our amazing employees and fun, fast-paced working environment. We attract the best individuals because they enjoy working with other bright, energetic and talented employees; relishing in the variety of challenging tasks and projects and pitching in when the deadlines are short. However, between the hard work that occurs on a daily basis, our employees also enjoy spending time with one another, whether that be sharing coffee in our breakroom or catching up over a beer in the evening.

We pride ourselves on keeping our entrepreneurial spirit, despite our growth and size—acting quickly and taking risks. We take pride in keeping our work place open and transparent, so we can share in our successes and communicate freely. We place a heavy emphasis on rewarding innovation and contribution, while allowing our employees to make a difference outside of the workplace.

Here’s what current CSID employees have to say about working at CSID.

undefined“I love working for a company that protects people. Having your identity stolen can rob you of a lifetime’s hard work, so keeping it safe is extremely important. That’s why the services offered by CSID are so essential, and why I’m proud of what we do here. It’s great to work on something you believe in.” Kelley, UI/UX Engineer

undefined“I like the ast paced environment that CSID provides as there is never a dull moment here. The people at CSID are smart, devoted, and hardworking individuals that keep the energy levels high and exciting. Even though it is tough at first, jumping into the fire of project work makes you learn the product quickly and the teams we have in place are always willing and able to answer any questions that arise. The open communication with executive management is also key in keeping me abreast of our growth and future.” – Jagdish, Sr. Cyber Security Engineer

undefined“What I really enjoy most about working at CSID is the people that I get to work with, teach and also learn from. I have established many diverse, professional, and friendly relationships over the past 4 years and have had great opportunity to learn from these relationships. CSID has made a point to hire individuals that will work well together, be team players, work hard, and play harder. CSID does a great job of hiring the right people and it shows and it makes everyone’s job just that much more enjoyable!”  Kristin, Information Security Officer

undefined“There is not one thing I most enjoy about working at CSID; there are multiple things, it’s all the people! Collectively, everyone is driven and motivated to put their best effort forward and it’s no surprise why some of the people here have accomplished what they have, whether it’s in or out of the office. I’m relatively young in my professional career and the people at CSID provide a good framework on how to grow professionally. I know their goals align with some of mine and I can turn to them and learn how to achieve my goals. And it’s not always about business; everyone in the office is very lively, energetic and friendly.” Sarang, Product Manager


CSID is also involved in the local community through various volunteer outreach programs and participating in local events, including:

  • LifeWorks Home Improvement Challenge
  • Austin Start Up Games
  • Austin Cup, Invitational Bowling Tournament
  • Texas Round Up 5K

So, what are you looking for? If this sounds like something that you are interested in, check out our Current Openings.

CSID Perks

• Excellent medical, dental and vision insurance
• 401K matching, paid time off and paid disability benefits
• Inspiring office environments in great locations (Austin, San Diego, Boston)
• The opportunity to make an immediate impact in a rapidly-growing company
• A fast paced environment that emphasizes teamwork, innovation, and solving
• Challenging, fulfilling jobs in a growing market space
• An experienced, energetic leadership team
• Open vacation policy for exempt employees
• On-site gym and discounted gym membership
• 12 weeks of paid parental leave
• An active wellness program


The CSID leadership team defines strategic plans for our organization, ensuring that we provide superior business-to-business identity protection services and fraud detection solutions.

Our Leadership Team

Scott Cruickshank, CEO

Scott Cruickshank is CEO of CSID and has more than 20 years of experience in the financial services and technology industries. Cruickshank leads the effort to grow demand from global businesses for identity protection and fraud detection technologies that can protect their customers based in the U.S. and worldwide.

Prior to joining CSID, he served as board director, president and COO at CyberSource Corporation (NASDAQ: CYBS) prior to its acquisition by Visa (NYSE: V) in July of 2010, a global provider of online payment solutions that streamline fraud management and simplify payment security. Cruickshank lead the firm’s global sales, marketing and customer support functions. Before CyberSource, Cruickshank was president and COO of Qsent, and prior to that, he served as chief sales and marketing officer at Chase Paymentech where he led sales, customer care, marketing and service operations functions. Cruickshank was senior vice president of First Data Merchant Services and managing partner of Bank One Payment Services (BOPS), prior to BOPS merger with Chase Paymentech in 1999. He also serves on the board of directors of London-based Skrill Holdings, and holds a bachelor’s degree in Business Administration from the University of Nebraska-Kearney.

Joe Ross, President

Joe Ross is President and Co-Founder of CSID, with more than 15 years of experience in managing and directing corporate operations on an international level. Ross is responsible for all aspects of global operations, sales, marketing and client services for the company.

Ross is widely recognized as an identity protection industry leader and is a frequent speaker and contributor for industry events and publications.

Before joining CSID, Ross served as president of Grande Communications. Under Ross’s leadership the company grew to more than 900 employees and approximately $190 million in revenue over five years.

Ross is a member of Young President’s Organization, and also serves on the board of LifeWorks, an Austin based non-profit organization focused on providing assistance to homeless youth.

Amanda Nevins, CFO

As CSID’s CFO, Nevins directs planning, implementing, managing and controlling all financial-related activities of the company.

Nevins has 20 years of experience in a variety of executive finance and accounting leadership positions. Prior to CSID, she was previously the Chief Financial Officer – U.S. group of Rackspace, where she led the finance functions for several corporate and division groups. Prior to Rackspace, Nevins spent almost four years with in a variety of roles, most recently as the Chief Accounting Officer and Vice President of Finance. At she was responsible for growing and managing the Accounting, Tax, Accounts Payable, Accounts Receivable, Treasury, Logistics, and Financial Planning & Analysis, as well as all SEC reporting. In addition, Amanda completed the due diligence and assisted in the landmark sale of to in 2009 for more than one billion dollars.

Previous to, Nevins was in a variety of senior leadership roles with GSI Commerce, Inc., exiting as the Vice President, Treasurer & Corporate Controller in 2006. GSI Commerce, Inc. is an e-commerce solutions provider for retailers, manufacturers, entertainment companies and sports organizations (GSI Commerce was acquired earlier this year by EBay for $2.4B). She was responsible for managing the Accounting, Treasury, SEC Reporting, Inventory Control and Financial Systems for the company.

Nevins is a highly regarded Finance professional, and is listed in the 2009 Treasury and Risks 100 Most Influential People in Finance. She holds a Bachelor of Science in Business Administration from the University of Southern California.

Kent Bloomstrand, CTO

As CTO, Kent Bloomstrand drives the technical direction of the company leading our technology teams, including engineering and development.

Bloomstrand has extensive experience as a technology leader and most recently worked as the Vice President of the Customer Experience Management product unit at OpenText, where he was responsible for the product strategy and development of the company’s integrated web products.

Prior to OpenText, he held the VP of Engineering and Software Development Manager positions at Vignette Corporation, leading the R&D teams that built and shipped all products for the company. Bloomstrand also worked at IBM as a software engineer and at Oracle overseeing the technical development and service teams.

Bloomstrand graduated from Rice University and hold a bachelor’s degree in Computer Science.

John Menchaca, SVP and General Counsel

John Menchaca serves as Senior Vice President, general counsel and secretary of CSID, with responsibility for all legal activities at the company.

Prior to joining CSID in April 2010, Menchaca was a partner at Winstead PC in Austin, TX, where his primary areas of practice were securities and corporate finance, with an emphasis on venture capital and private equity transactions, mergers and acquisitions, and general corporate and technology matters. He has extensive experience representing venture capital and private equity firms, emerging growth companies and entrepreneurs in connection with equity and debt financings, mergers and acquisitions, public and private securities offerings, joint venture transactions and general corporate law and licensing matters.

Menchaca is a graduate of the University of Texas at Austin (B.A. in Government) and Oklahoma City University School of Law (J.D.), where he graduated magna cum laude and served as an editor of the Law Review. He is a member of the Texas Bar and the American Bar Association.

CSID Reviews

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Recommend to a friend
Approve of CEO
CSID President/Co-Founder Joe Ross
Joe Ross
4 Ratings
  • Helpful (3)

    "Highly recommended place to work"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Austin, TX
    Current Employee - Product Manager in Austin, TX

    I have been working at CSID full-time (Less than a year)


    I waited until I was here 6 months before reviewing to make sure what I'm seeing is the norm. This is an exceptionally great team with really smart, hard-working people, that are friendly, always willing to help and have a sense of humor. I've worked for a lot of companies - start-ups, mid-sized and giant corporations and this is one of the very best. Benefits including a PTO policy (there isn't one) are exceptional. They really go out of the way to think of things employees will care about including community service, on-site Yoga, and on-site workout room w/equipment. Lot's of spirit (Halloween is crazy) and I've seen them generously share in a couple of bonus $ events. The company and market is really hot right now and I would strongly recommend this company to any prospective job seeker. We actually have an Architecture group, a UX team and dedicated Scrum Maters. Documentation is up to date not an afterthought. The Agile process is very much alive and well. Wow, there is a lot of work here and the learning curve is challenging, but everyone is happy to answer questions and help where they can.


    I really can't think of any - sure we are crazy busy here, but some how we manage to get it all done.

    Advice to Management

    I really appreciate the leadership, the insights you demonstrate into what makes a good place to work and what's fair for the employees. I've seen a lot of management try and fail even with good intentions, but you get it. This is a great Austin place to work.

See All 38 Reviews

CSID Photos

CSID photo of: CSID Employees Volunteering at Sustainable Food Center
CSID photo of: Bonus Day Treat with Bananarchy 2017
CSID photo of: Pancake Party 2017
CSID photo of: Central Texas Food Bank Volunteer Day 2016
CSID photo of: CSID Kickball 2017
CSID photo of: CSID Kickball 2016
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CSID Interviews



Getting an Interview

Getting an Interview





    Executive Assistant to the President Interview

    Anonymous Interview Candidate in Austin, TX
    No Offer
    Positive Experience
    Average Interview


    I applied online. The process took 4 days. I interviewed at CSID (Austin, TX) in September 2016.


    The person from HR called and interviewed me for 30 minutes. It was an absolutely wonderful experience. This person was kind, and funny, and asked appropriate questions, and I could hear the enthusiasm about this company in their voice.

    Interview Questions

    • I was asked how I would handle a hypothetical situation.   Answer Question
See All 22 Interviews

CSID Awards & Accolades

  • Austin Business Journal's Healthiest Employers, Austin Business Journal, 2016
  • The Top 100 Digital Tech Employers in Austin, Built in Austin, 2016
  • Austin Business Journal 50 Fastest Growing Companies, Austin Business Journal, 2015
  • The Higginbotham Health & Wellness Award, Austin Chamber of Commerce, 2015
  • Healthiest Employers of Central Texas, Austin Business Journal, 2014
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Work at CSID? Share Your Experiences

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