Working at Caffè Nero | Glassdoor

Caffè Nero Overview

London, England (UK)
5001 to 10000 employees
1997
Company - Private
Restaurants, Bars & Food Services
Unknown / Non-Applicable
Unknown
Caffè Nero hopes to be fiddling while other coffee chains burn. The company is the UK's #3 specialty coffee chain (behind Whitbread Group's Costa Coffee and Starbucks) with more than 370 outlets throughout the country. It also has ... Read more

Caffè Nero Reviews

2.7
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Caffè Nero Chairman and CEO Gerry W. Ford
Gerry W. Ford
95 Ratings
  • "Caffe Nero"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Boston, MA
    Former Employee - Barista in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Caffè Nero part-time (More than a year)

    Pros

    The training process is amazing. From the start you go through an intense 2 day training where you get to know the espresso machines and watch an information video about the company. A coffee expert is with you for those 2 days showing you the basic steps for making any and all drinks (Nero-related). They give a good amount of hours, but are also very flexible with your schedule. There are a lot of opportunities for moving on within the company, especially because they're opening a lot of new stores.

    Cons

    Sometimes you have to wake up extremely early (if you're opening you have to be there at 6am). But overall, the pros outweigh the cons by far.

    Advice to Management

    Keep the training process as detailed and demanding as it is. Promote more employees instead of bringing in outside hires.

See All 201 Reviews

Caffè Nero Photos

Caffè Nero photo of: JOIN OUR TEAM
Caffè Nero photo of: PIZZA NIGHTS
Caffè Nero photo of: CN CLUB
Caffè Nero photo of: BARISTA OF THE YEAR COMPETITIONS
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Caffè Nero Interviews

Experience

Experience
51%
18%
30%

Getting an Interview

Getting an Interview
53%
37%
6%
2

Difficulty

2.0
Average

Difficulty

Hard
Average
Easy
  1.  

    Barista Interview

    Anonymous Interview Candidate in London, England (UK)
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. I interviewed at Caffè Nero (London, England (UK)) in June 2017.

    Interview

    I applied in person and they called me four days later. The interview was really nice, the manager and her friend (who worked as barista for years) were asking me different questions about why I wanted to work there. They were really nice, and although I had no offer, it was clear that the manager was a good person and just wanted to recruit the best for the role.

    Interview Questions

    • What do you know about Caffè Nero?   Answer Question
    • What do you consider is the best approach of a good costumer service?   Answer Question
    • What would you do if you are in the till and a rude costumer starts to turn the shop ambient into something negative?   Answer Question
See All 44 Interviews

Caffè Nero Awards & Accolades

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