CalTech (Texas)

Pros

There are jobs, and there are career opportunities. This company is made of opportunities - every position has an entry level starting point where you prove your capability and earn the rewards that come with advanced responsibilities. There are even cases where positions have been created or relocated because of specific skills or employee needs. The overall environment is also one of shared purpose and collaboration. If you've been following LinkedIn articles recently, you may have heard of toxic work environments with infighting, counter-productivity, and malaise. Not so, at CalTech! The standard for greatness is shown in shout-outs on the internal message board, providing a shining example of the qualities valued by the management who notice excellence and let everyone know how proud they are. You know that they've got your back when it counts, and they are invested in your success - and your family's. Go find the video (search for "Caltech family picnic" on that big video site) and see for yourself. Travel, food, venue, and lodging were all paid for by the company this year. If your career is having trouble getting off the ground, this is a great place to launch, and an even better place to stay.

Advice to Management

As with many call centers, there is an issue of background noise. Putting people who frequently use the phone in cubicles near people who much less frequently expect phone calls creates less of a possibility to maintain a low-noise-pollution environment. I recommend dividing the Tier 1 departments into their own areas, or provide noise-cancelling hardware to alleviate the sound affecting call quality.