Mission: Building lasting relationships and delivering value through exceptional technology services.
I have been working at CalTech (Texas) full-time (Less than a year)
There are jobs, and there are career opportunities. This company is made of opportunities - every position has an entry level starting point where you prove your capability and earn the rewards that come with advanced responsibilities. There are even cases where positions have been created or relocated because of specific skills or employee needs. The overall environment is also one of shared purpose and collaboration. If you've been following LinkedIn articles recently, you may have heard of toxic work environments with infighting, counter-productivity, and malaise. Not so, at CalTech! The standard for greatness is shown in shout-outs on the internal message board, providing a shining example of the qualities valued by the management who notice excellence and let everyone know how proud they are. You know that they've got your back when it counts, and they are invested in your success - and your family's. Go find the video (search for "Caltech family picnic" on that big video site) and see for yourself. Travel, food, venue, and lodging were all paid for by the company this year. If your career is having trouble getting off the ground, this is a great place to launch, and an even better place to stay.
You have to want it. If you are not motivated and willing to put in the work, success will not be handed to you. It's also not easy just getting in the door - in one recent year, there was a ratio of 400 applications for every hire. The positive side of this is that the employees who are there really are exceptional. There is also a fair bit of pressure early on for the engineering path as there is a deadline to acquire certain certifications which are required for the position. If you don't get them, you cannot stay, and it requires significant time and effort investment. Your personal life may suffer for a little while, or longer depending on how ambitious you are, particularly if you do not live in San Angelo where all formal training is done.
Advice to Management
As with many call centers, there is an issue of background noise. Putting people who frequently use the phone in cubicles near people who much less frequently expect phone calls creates less of a possibility to maintain a low-noise-pollution environment. I recommend dividing the Tier 1 departments into their own areas, or provide noise-cancelling hardware to alleviate the sound affecting call quality.
I applied through college or university. I interviewed at CalTech (Texas) in February 2013.
While in graduate school, I studied I/O Psychology and part of our program was geared towards the hiring process. As a student, I felt like I would be able to offer some recommendations, based on what I was learning in the grad program. CalTech knocked the interview process out of the park. A large majority of the best practices we learned in school were the very same things CalTech was doing. Needless to say, I was impressed!
"Don't worry about your experience so much. Don't be afraid to make mistakes. CalTech offers everything for you to grow as an engineer."
If you are interested in starting a career in IT, please apply at http://glassdoor.com/slink.htm?key=vQTYb or email us at firstname.lastname@example.org! http://glassdoor.com/slink.htm?key=vQTYo
Stephen Swaringin, Tier 2 Engineer, talks about his journey from Starbucks barista to IT professional and what it means for those without IT experience who are wanting to get into the field. Apply at http://glassdoor.com/slink.htm?key=vQ67e. http://glassdoor.com/slink.htm?key=vQ674
Tech Hiring Commitment
Helping to train, hire and promote more technology workers
Career Advancement Program
Helping employees "upskill" into higher-paying positions
Social Responsibility Pledge
Formal programs or foundation to give back to communities
Has programs that support a diverse and inclusive workforce