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Call Center Quality Assurance Overview

Groton, MA
1 to 50 employees
Unknown
Company - Private
Consulting
Unknown / Non-Applicable per year
Unknown

Call Center Quality Assurance Reviews

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  • "Call Center Quality Assurance Telephone rep"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Florida, FL
    Current Employee - Anonymous Employee in South Florida, FL
    Recommends
    Positive Outlook

    I have been working at Call Center Quality Assurance part-time

    Pros

    Well explained expectations, professional, promptly paying me for my completed calls

    Cons

    Wish we were paid a little something for attempted calls that end up being out of our area. Would also like more calls so I can make more money with them ! :)

    Advice to Management

    I think more Sales staff is needed to GET your reps more work ! :)

See All 42 Reviews

Call Center Quality Assurance Interviews

Experience

Experience
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60%

Getting an Interview

Getting an Interview
80%
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  1.  

    QA Analyst Interview

    Anonymous Employee in Montgomery, AL
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at Call Center Quality Assurance (Montgomery, AL) in August 2017.

    Interview

    As soon as I was brought on, I received two emails concerning my first assignments on August 16, 2017. One email had a message at the end of it to reply to the email, upon receiving it, as @live emails were bouncing their emails, which I didn't perceive fully and correctly, as an initial matter, being excited about having received the position with assignments to complete for pay. I was very busy on August 15 and August 16, 2017 and saw the welcome email in the afternoon of August 16, 2017. I was excited to be apart of QA Call Center, along with the opportunity to earn some type of wages again, since just prior to April 2008. So, I completed my personal tasks and decided to postpone making my first set of calls until August 17, 2017.

    When I didn't receive any further interaction from QA Call Center by the end of the day, I looked through the assignments that were emailed to me and noticed the message at the end instructing me to reply back. I replied back, noting my oversight of the bit of instructions to reply back to the email; although being labeled by different names to me, all emails to different people are routed through the same email address starting with "info". Also, in that email, I inquired as to whether they'd considered me having done a good job and my concern, because of the lack of new contact (e.g. and looking at the other reviews where others are receiving an influx of new work, my concerns appeared justified). When no further communication was received, I sent another email on August 21, 2017, noting that I'd received no payment and that I'd received no new assignments, possibly pointing to a freeze of new assignments on my account, simply because I'd overseen the last bit of instructions about replying to the email; also, since the system notes that calls are recorded and I have a slight speech impediment, I'm growing ever more concerned and suspicious that I may be the victim of a case of perceived disability discrimination.

    Adding to my concern was that I've received no new work or communication from QA Call Center until August 25, 2017. On August 25, 2017, I received an email saying that payment was sent to my PayPal account and alerting me that "I'll let you know if we have any more calls for you to do" and inviting me to complete this survey. I immediately checked for payment at my PayPal email address and notice no new PayPal interaction. I took screencaps to evidence that I'd actually received no payment from them, sent an email on August 25, 2017 with the screencaps noting that I had received no payment. Thus far, I've received no new correspondences from QA concerning the disbursement of my payment, no further work, or no further responses to my emails. Thus, since I've received no payment from QA Call Center, no responses to any emails, including and particularly the August 25, 2017 email about receiving no payment, no responses to my email, and a total black out at the phone number, always directing me back to the email that they refuse to write back to, I'm writing this email to see what the issue is with QA Call Center against me, for payment, and legitimate reasons as to the reason that I've received no new work that could displace a reasonable assumption that I'm a victim of perceived disability discrimination. I note that, after my first call, I forgot the exact minute that I started the call and guessed, but later noted that the start time was recorded on my phone, which allowed me to accurately record the start time for the remaining assignments; this was a simple, honest mistake, not an attempt to defraud the company, as one, the real time still brought me into completing the assignment for at least 4 minutes, and second, it was the company rather than me who caused the end of the call by basically cutting me off.

    Interview Questions

    • To complete an assignment that allowed them to evaluate my competency for this position.   1 Answer
See All 5 Interviews

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