CallMiner Overview

  • www.callminer.com
  • Waltham, MA
  • 201 to 500 Employees
  • 2002
  • Company - Private
  • Enterprise Software & Network Solutions
  • Unknown / Non-Applicable

CompetitorsUnknown

As a leader among customer analytics software vendors, CallMiner provides best-of-breed omnichannel contact center software to improve business performance management. With the industry’s most comprehensive platform for customer conversation analytics, CallMiner makes it ...
Mission: Mission:
Our mission is to transform businesses with meaningful insight from customer interactions.
Vision:
Transforming conversations into understanding that drives profound business change.

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Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?

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CallMiner Reviews

4.1
82%
Recommend to a Friend
92%
Approve of CEO
Paul Bernard
Paul Bernard
36 Ratings
5.0
Current Employee, more than 5 years

"Great place to build a career!"

May 26, 2022 - Anonymous Employee
Recommends
Positive Outlook
Approves of CEO

Pros

I have been at CallMiner for a number of years and have found it to be a great place to build a career. The company cares about its employees and its customers and tries to do right by each. This has

Cons

You occasionally have to explain to friends you have nothing to do with the coal mining industry.
See All 68 Reviews

Diversity & Inclusion at CallMiner

4.1
(31 Reviews)

Diversity Programs & Initiatives

The CallMiner Diversity, Equity, and Inclusion Council (DEIC) promotes a diverse, equitable and inclusive workplace where all people are accepted, valued, heard, and understood.​  The following are CallMiner's current Employee Resource Groups:

Women’s ERG

A com

Meet the DEIC

Diversity & Inclusion FAQs

All answers shown come directly from CallMiner Reviews and are not edited or altered.

How is diversity at CallMiner?

...CallMiner has a distinctly positive culture that promotes diversity and inclusion, encourages teamwork and commitment, and delivers transparency and success....Read More

CallMiner Photos

+ Add Photo
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CallMiner Interviews

Experience
Positive80%
Negative10%
Neutral10%
Getting an Interview
Recruiter31%
Applied online31%
Employee Referral19%
Difficulty
2.9
Average
HardAverageEasy

  1. Sales Representative Interview

    Anonymous Employee in Atlanta, GA
    Declined Offer
    Positive Experience
    Easy Interview
    Application

    I applied in-person. The process took 2 weeks. I interviewed at CallMiner (Atlanta, GA) in Jan 2022

    Interview

    Very good process and people. The Sr. Leadership team is well seasoned and very focused on making candidates feel they will be successful and productive. Competitive comp programs as well as representing market leadership in their space.
    Interview

    Very keen on sales processes and methodologies and how to focus and grow new markets

    Answer Question

See All 20 interviews

Company Updates

May 18, 2022
KEY NOT FOUND: company-updates.categories.culture
May is #MentalHealthAwareness month, and at CallMiner, we believe that mental health is essential to our overall well-being. Beyond our generous benefits packages and flexible work-from-home options, we recently enhanced our global fitness and health program. As part of our committment to helping employees live a healthy lifestyle, the program offers reimbursements for gym memberships, workout apps, meditation and mental health apps, and more. While we have to prioritize our mental health every month, in May, the CallMiner team is focused on: ➡️ Spending more time outside, particlarly as many of us in the Northeast are enjoying better weather ➡️ Staying connected with friends and family, since remaining in touch with our support systems is critical ➡️ Practicing positivity and gratitude, which has been proven to lower stress levels
Shared image - https://www.instagram.com/callminer_inc/?hl=en

CallMiner Awards & Accolades

  • Top Places to Work Globe 100Boston Globe Media2021
  • 2020 Speech Technology People's Choice Awards Winner for Speech AnalyticsSpeech Technology Magazine2020

Popular Careers with CallMiner Job Seekers

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CallMiner FAQ

(23 Questions)

All answers shown come directly from CallMiner Reviews and are not edited or altered.

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What are perks and other benefits like at CallMiner?

...The pandemic has brought welcome changes such as WFH and better benefits....

March 1, 2022

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