Capital One Careers | Glassdoor

Capital One Overview

McLean, VA
10000+ employees
1994
Company - Public (COF)
Finance
$10+ billion (USD) per year
At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple – bring ingenuity, simplicity, and humanity to an industry ripe for change. Founder-led, Capital One is on a mission to change banking for good and to help people live their best ... Read more

Glassdoor Awards

Best Places to Work: 2011 (#50), 2009 (#38)

Highest Rated CEOs: 2017 (#33), 2014 (#28), 2013 (#38)

Company Updates

  • We’re proud to be on the Great Place to Work and Fortune Magazine #BestWorkplaces for Women list announced today! Find out more here: http://glassdoor.com/slink.htm?key=vQ0hf

    Best Workplaces for Women 2017

    About the Best Workplaces for Women To determine the Best Workplaces for Women, Great Place to Work® surveyed over 400,000 U.S. employees from Great Place to Work-Certified™ companies and ranked companies based on four factors: Key Great Place to Work Metrics.

  • We're proud to announce that we've been named a 2017 Top Workplace by Delaware’s News Journal! A big thank you goes out to all of our amazing associates who made this recognition possible! Learn more here: http://glassdoor.com/slink.htm?key=vQcGW

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Capital One – Why Work For Us?


We have a history of innovation—from our early days as a small bank division to our current status as a world-class Fortune 500 company.

How We Got Started Richard D. Fairbank is founder, Chairman and Chief Executive Officer of Capital One® Financial Corporation.  Capital One, headquartered in McLean, Virginia, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients.  Mr. Fairbank founded Capital One in 1988 based on his belief that the power of information, technology, testing and great people could be combined to bring highly customized financial products directly to consumers. Since then, Capital One has emerged as one of the America's largest consumer franchises with one of the nation's most recognized brands.  As one of the nation’s top 10 largest banks based on deposits, Capital One, N.A. has branch locations primarily in New York, New Jersey, Texas, Louisiana, Maryland, Virginia, and the District of Columbia.

We have a history of innovation—from our early days as a small bank division to our current status as a world-class Fortune 500 company.  

How We Got Started Richard D. Fairbank is founder, Chairman and Chief Executive Officer of Capital One® Financial Corporation.  Capital One, headquartered in McLean, Virginia, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients.  Mr. Fairbank founded Capital One in 1988 based on his belief that the power of information, technology, testing and great people could be combined to bring highly customized financial products directly to consumers. Since then, Capital One has emerged as one of the America's largest consumer franchises with one of the nation's most recognized brands.  As one of the nation’s top 10 largest banks based on deposits, Capital One, N.A. has branch locations primarily in New York, New Jersey, Texas, Louisiana, Maryland, Virginia, and the District of Columbia. 

At Capital One, we don’t only think big things—we do big things. Our associates flourish in our open culture. We proudly bring together people with diverse perspectives, backgrounds, and experiences in an environment where they can challenge the status quo and reimagine money to inspire life. Learn more here and check out our social media pages for a peek into our associates living their best #LifeatCapitalOne!

Customer Advocates are the face and voice of our company. They’re on the front lines representing our brand, products, and services, and helping our customers live their best lives. They are relationship-driven and focused on building authentic moments by listening to and understanding our customers. They ask the right questions to offer creative solutions that not only meet the needs of our customers, but exceed their expectations. 

Business Banking - Commercial Banking - Personal Banking – Investing - Customer Care – Sales – Operations 

Technology Explorers are devoted to driving technology forward by asking a simple question: “What if?” Capital One® was founded on the belief that technology and data analytics could revolutionize the industry, and ever since then our Tech Explorers have been on a quest to push the boundaries of what banking can be. They provide the capabilities, tools and infrastructure that power our teams and products. These innovators are committed to contributing to the tech community through open source, and are energized by the opportunity to harness the power of cutting-edge technology to improve the lives of our customers. 

Engineering - Technology Operations  

Product Innovators are tech-savvy pioneers, with one eye on what’s new and the other on what’s next. Starting with the customer in mind, they develop cutting-edge products that bring ingenuity, simplicity, and humanity to banking. Product Innovators are dedicated problem- solvers who leverage big data, agile principles, and human insights to reimagine the way people interact with money – creating experiences that simplify and enhance our customers’ lives. 

Design - Product Management – Analytics - Data Science  

Company Builders are focused on building one of America’s great companies by bringing their expertise, focusing on developing relationships, and solving problems through change. Their specialized skills earn them a seat at the table where critical decisions are made. Here, their unique perspectives represent the voice of customers, associates, communities, and shareholders alike. Company Builders drive our cultural values of excellence and do the right thing, and their work helps to make our brand one of the most recognized in the industry. 

Strategy – Finance - People & Workplace - Legal - Risk Management/Audit - Project/Process Management - Brand/Marketing 

Learn more about our Teams and Roles at www.capitalonecareers.com.

Unique Perspectives. Powerful Ideas. 

At Capital One, we aspire every day to create the best experiences for our associates and our customers. This begins with our commitment to build and foster a diverse and inclusive culture where every voice is heard and matters. We believe that everyone has a unique point of view to share, shaped by their life experiences, cultures, and passions. We know that to reimagine money – to infuse ingenuity, simplicity, and humanity into banking – we must harness the power of our collective wisdom. Only then can we truly bring our best for our customers and each other.  

Learn more about Diversity and Inclusion at Capital One. 

Capital One Reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
  • Helpful (132)

    "Could be great, missed opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Designer in Tysons Corner, VA
    Former Employee - Product Designer in Tysons Corner, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    Great benefits. Lots of travel opportunity. Great for some (not for everyone)— especially for people avoiding their families or trying to have an affair.

    If you don't like your current team, you can often move to another one or relocate to another location.

    Great opportunity to learn new skills.
    Some of the leadership is inspiring.
    Nice workspaces for some.

    Cons

    Gender-biased, misguided, disorganized, competitive structure, reorgs frequent

    This place is trying to be a start-up with huge enterprise problems—it's awkward. Makes for a lot of wasted effort for people trying to get things done in an innovative way with business-side making the last judgment. Shiny object syndrome. Emphasis on PR moments over fixing real problems.

    Performance reviews lend to a gender- or personality-bias when it comes to promotions. Women and/or introverts often get the short end of the stick unless they have a great/shark managers. I've seen the most ineffective game-players get promoted over competent and effective peers who seemed to get punished for actually getting things done and not wasting their energy dick-swinging or taking unnecessary travel. In effect, a lot of the people promoted do not make for the best leadership. Bad management.

    Too many cooks in the kitchen with product or design, not enough project managers (or none at all).

    Constant reorganization is exhausting and disorienting. Nobody knows what's going on. Deflates spirit and doesn't help progress.

    Advice to Management

    Pay attention. Don't just spend money on diversity & inclusion training — really implement some change in the culture.

    Get organized. Lessen reorgs. Stop acquiring other companies before you can handle what you have.

    You are not a tech company or a start up, just face it. Just be a better company, spend the money on hiring better engineers instead of on business people from failed start-ups who don't know how to work effectively in enterprise environments.

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Capital One Photos

Capital One photo of: Digital Lab- Clarendon
Capital One photo of: The DIG
Capital One photo of: Digital Lab- Clarendon
Capital One photo of: Capital One Cafe
Capital One photo of: Capital One Cafe- Back Bay
Capital One photo of: A Space to Innovate
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Capital One Interviews

Experience

Experience
64%
20%
14%

Getting an Interview

Getting an Interview
41%
32%
11%
9
2
1
1

Difficulty

3.1
Average

Difficulty

Hard
Average
Easy
  1. Helpful (6)  

    Senior Associate, Risk Management Interview

    Anonymous Interview Candidate in McLean, VA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Capital One (McLean, VA).

    Interview

    It was a great experience up until the very end. Let me explain:

    I get a call from a recruiter, and we just briefly go over my resume and why I am making a change to a different company. The conversation went well so my next step was to take a math/verbal quiz before proceeding to the next step. I passed it, and then a few days later, I spoke with a manager from the department. We seemed to get along very well, so they decided to bring me in for a super-day the following week. I had back-to-backs with about 5-6 managers, and it was a great experience. Most of the questions were behavioral, situational, and some basic fixed income questions, which again, were manageable. I walked away thinking I hit it out of the park. I didn't get a call for at least a week so I reached out to the recruiter for an update. This is where my experience went extremely downhill. The recruiter said that everyone had a great time speaking with me, but it was ultimately decided that I was too senior for the role. That doesn't make sense because when I applied, I was just a risk analyst, not even senior. Additionally, many of the topics that I would touch upon on the new role, are things I never had experience with. I felt like it was a bs answer, and that my time was wasted from the beginning. They could have just looked at my resume from the beginning and ultimately decided that I was too senior, instead of waiting until the very end.

    Interview Questions

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Capital One Awards & Accolades

  • 100 Best Companies to Work For, Fortune, 2016
  • Best Places to Work for LGBT Equality, Human Rights Campaign’s (HRC) Corporate Equality Index, 2016
  • Best for Vets: Employers, Military Times, 2016
  • Readers Choice: A Top 50 Employer, Careers and the disABLED Magazine, 2016
  • UK's Best Workplaces - Large category, Great Place to Work, 2016
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