I have been working at CaptionMax full-time (More than 3 years)
It's a very relaxed company culture with cool, like-minded, truly caring people who work alongside you. Free coffee (and oftentimes snacks) are available throughout the day. Company outings are pretty cool--Valley Fair, MN Rollergirls, and Saints games, etc. There are limited opportunities to move up the ladder, but if you an express an interest, people will do all they can to help you get there or expand your skill set. It may take longer than you'd like, but you can get there with patience. Insurance and 401k plans are very good.
Pay is unfortunate. Workload has dramatically increased over the past couple of years. The work, which can be rewarding and fun at times, has become extremely high-pressure and stressful. Management only cares about money and making a sale.
Advice to Management
Expectations have become ridiculous and unmanageable. You want us to output an impossible amount of work, be faster at it, but not pay us accordingly AND learn new software at the same time? And just when we're at our limit, add more work?
Morale is really low in some departments. You don't seem to care about this. And just because you know our names and have a friendly conversation with us in passing or say hello at lunch doesn't mean that morale is going to go up or that we'll suddenly enjoy our job so much more. Why don't you actually listen to some of the issues at hand and figure out a better solution that makes everyone happy? Take a look at some our faces during meetings--you'll see the lack of enthusiasm there. It's hard to be on board with anything and not feel cynicism these days. It's a shame, because a lot of us are great workers and do enjoy the work. But we don't feel appreciated too much. You may end up losing your best people if you're not careful.
I applied online. The process took 1 day. I interviewed at CaptionMax (Minneapolis, MN) in April 2015.
It was a standard interview process. I met the CEO and he brought me on a tour of the facility. We spoke for about 20 minutes and then he brought in their VP of Marketing. I interviewed with that person for about 20 minutes, and then interviewed with the VP of HR for an addition 15-20 minutes. I then finished up the interview with the CEO once again. He told me I was the guy they were looking for so I left feeling really good about the interview and my prospects of getting the job. He emailed me two hours later and told me they were going in a different direction. I didn't feel like I did anything wrong and he didn't say if there was something specific that drove their decision, so I was disappointed and confused.
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