Working at CarMax | Glassdoor

CarMax Overview

Richmond, VA
10000+ employees
1993
Company - Public (KMX)
Retail
$10+ billion (USD) per year
We always knew there had to be a better way to buy used cars. One that would make the process easy and fun. So we created CarMax, and we've been changing the way America buys cars since we opened our first store in Richmond, VA in 1993.

Our ... Read more

Mission: To provide our customers great quality cars at great prices with exceptional customer service.

Company Updates

  • Our military families sacrifice a lot. They deserve a place to play. That’s why we’ve partnered with KaBOOM! to build 34 playgrounds for thousands of military kids and their families by 2018. http://glassdoor.com/slink.htm?key=vQtFf

    Carmax Social Responsibility

    This year we built a playground in Norfolk, Va, a community with a large military population, for kids to explore, imagine and create. We learned first-hand about the power of play for military families at Sewell Point Elementary School.

  • Congratulations to our amazing associates – it’s now 13 years in a row! We’re proud to be one of the Fortune 100 Best Companies to Work For. This year, we’re #77 on the list! http://glassdoor.com/slink.htm?key=vQP56

    CarMax

    CarMax is #77 on the 100 Best Companies to Work For 2017. The used-car retailer takes employee success seriously, assigning all new hires to mentors when they start. The "nurturing"

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CarMax – Why Work For Us?


We always knew there had to be a better way to buy used cars. One that would make the process easy and fun. So we created CarMax, and we've been changing the way America buys cars since we opened our first store in Richmond, Virginia in 1993. 

Through hard work and dedication, we've grown from that one store in Richmond to more than 170 stores across the country. We are selling almost 600,000 vehicles a year. And the news is buzzing with stories about CarMax, the experience we offer our customers, and the work environment we provide for our Associates. In fact, we know our Associates are fundamental to our success and are the key to our future growth. 

In fact, CarMax is listed on the FORTUNE® 500 list, and we've been named one of FORTUNE's "100 Best Companies to Work For" 13 years running. We're also named as one of Training Magazine's Top Training 125 year after year. In 2015, we were also recognized by Great Place to Work® and Fortune as one of the 50 Best Workplaces for Diversity as well as one of the 10 best workplaces for African Americans and Hispanics. To learn more about CarMax's national and local recognition, please visit our Recognition page. 

In addition to positions within our stores, we also offer career opportunities at our Home Office in Richmond, Virginia and CarMax Auto Finance in Atlanta, Georgia. 

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CARMAX STORE CAREERS

Our In-Store careers are exciting and rewarding. By working face-to-face with our customers, our In-store Associates demonstrate the personal commitment to exceed the expectations of our customers every day.


Career spotlight: Sales Consultant

Our sales professionals are vital to our success. They are confident, friendly, great communicators, goal-oriented, and highly professional. If you enjoy working a varied schedule and you're passionate about achieving sales success, a position as a CarMax sales professional may be for you. With so many cars, locations and new store openings, we have numerous opportunities for individuals with outstanding sales potential.

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Career spotlight: Automotive Services

The quality standards for our vehicles are exceptionally high. That’s why finding outstanding individuals for our Automotive Service careers is so vitally important. Those who join us in this area are able to deliver both outstanding customer service and automotive services. With business growing every day, we have a variety of opportunities for individuals with technical automotive skills, and for management professionals. 

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Store Management

Our Management training program is exciting, and it’s a powerful way to take your career to the next level. Candidates rotate through relevant departments to obtain a working knowledge of our process. Cross-functional training is provided to ensure success during each rotation, which is required prior to moving to the next level. If you are a skilled manager, we can teach you how CarMax operates. We offer:

  • One-of-a-kind classroom training
  • Paid on-the-job training
  • Bonus potential for designated positions
  • Available multi-step career path progression


Auto Finance Positions

The Auto Finance division of CarMax is located just outside of Atlanta in Kennesaw, Georgia. Opportunities range from entry-level to professional careers in auto financing. As for atmosphere, we offer the perfect blend of professional and casual with nearby shopping, schools, homes, and top restaurants.

Our Auto Finance careers span these departments:

  • Accounting and Finance
  • Customer Account Servicing
  • Human Resources
  • Strategy and Analysis
  • Legal and Compliance

 

Home Office Positions 

Our Home Office is not your usual corporate environment. It is exciting, modern, inviting, energizing, casual, and congenial. In addition, it is loaded with perks including an on-site fitness center, walking trails, cafeteria, and much more.


Our careers span these departments:

  • Accounting and Finance
  • Business Operations
  • Financial Planning
  • IT
  • Marketing
  • Strategy and Analysis
  • Human Resources
  • Legal and Compliance
  • Auto Finance
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The commitment to treat people right and do the right thing defines us at our very core. These values are demonstrated in many ways, including through the benefits we offer.

The following is a summary of CarMax benefits. For more information, see our Benefits website.

HEALTH BENEFITS
  • Medical Plan
  • Dental Plan
  • Vision Plan
ADDITIONAL WELLNESS BENEFITS
  • Employee Assistance Program (EAP)
  • Tobacco Cessation Assistance Program
  • Weight Watchers® Program
  • On-Site Health Fairs
  • Expecting Mothers Program
  • Online Nutrition, Wellness and Financial Resources
PAID TIME OFF

To strike a balance between personal and work life, Associates are encouraged to take time for rest, relaxation, and personal needs. CarMax offers a variety of paid time off options, depending on status and needs, that include: Vacation, Sick Time, Personal Time, and Holidays.

DOMESTIC PARTNER BENEFITS

We care about the families of our Associates, whether they are traditional families or non-traditional. Our Domestic Partner Policy offers medical, dental, and vision coverage to domestic partners, regardless of gender, and their eligible children. Domestic partners are eligible for our Associate Discount Program, Relocation Assistance and Employee Assistance Program.

RETIREMENT & FINANCIAL PLANNING
  • Retirement Savings Plan with company match
  • Discretionary Annual Retirement Contribution
  • Employee Stock Purchase Plan
OTHER INSURANCE
  • Life Insurance
  • Business Travel Accident Insurance
  • Short Term Disability
  • Long Term Disability (LTD)
SMART SAVINGS BENEFITS
  • Health Care Flexible Spending Account
  • Day Care Savings Account
  • Adoption Assistance
  • Tuition Assistance Program
  • Associate Discount Policy
  • CarMax Rewards – Employee Discounts

OUR COMMITMENT TO DIVERSITY

We recognize the value that diversity contributes to our organization and the competitive advantage we can maintain by having a broad range of talents, perspectives, and ideas with a commitment to continuously improving our business.

We ensure every associate, applicant, customer, vendor, and shareholder is treated equitably, and we respect the attributes they offer. Examples of such attributes may include age, race, color, gender, disability, sexual orientation, religious affiliation, gender identity, national origin, marital status, and citizenship. Furthermore, we acknowledge the values and needs of a richly diverse customer base, and support the communities where our associates live and where we do business.

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CarMax Reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
CarMax President & CEO Bill Nash
Bill Nash
180 Ratings
  • Featured Review

    Helpful (9)

    "Wonderful work place! Great people, great environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Consultant/Customer Advisor in Gainesville, FL
    Current Employee - Service Consultant/Customer Advisor in Gainesville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time (More than 3 years)

    Pros

    CarMax really takes care of its associates. They are all about development and promoting from with-in. Great benefits!!! Everything you could ever want. From medical, dental, vision to anEAP program that includes grants for associates in need of financial help.

    Cons

    A lot is expected of you. You are expected to do your job and do it well. For some, little supervision is ideal, but some associates need to be watched more so there everyone is doing the same amount of work, as opposed to someone having to pick up the slack.

See All 2,003 Reviews

CarMax Photos

CarMax photo of: Columbus, GA Storefront
CarMax photo of: CarMax Home Office
CarMax photo of: Katy Freeway Grand Opening
CarMax photo of: Happy customers
CarMax photo of: Good merchandise
CarMax photo of: business office
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CarMax Interviews

Experience

Experience
57%
21%
20%

Getting an Interview

Getting an Interview
71%
9%
8%
4
4
1
0

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (5)  

    Sales Consultant Interview

    Anonymous Employee in Puyallup, WA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at CarMax (Puyallup, WA) in April 2017.

    Interview

    Applied online which took about an hour, includes a personality quiz. The next day I received a call from the office requesting to set up an interview. Called back and was offered an interview within the next two days. Interview started 15 minutes late due to MOD being busy.

    Interview Questions

    • Typical questions such as "Describe a time in which you had to make a sale to a client, describe how you made the sale and what challenges you faced."   Answer Question
See All 842 Interviews

CarMax Awards & Accolades

  • 2016 Best Companies to Work For, Fortune, 2016
  • Fortune 500, Fortune, 2015
  • 100 Best Companies to Work For, Fortune, 2014
  • Training Top 125, Training, 2014
  • 100 Best Companies to Work For, Fortune, 2013
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