Working at Care.com | Glassdoor

Care.com Overview

Waltham, MA
501 to 1000 employees
2007
Company - Public (CRCM)
Internet
$100 to $500 million (USD) per year
We've built the world's largest online marketplace for finding and managing care. We connect families with caregivers and caregivers with jobs so the world can go to work. And with 28 million members in more than 20 countries ... Read more

Mission: At Care.com, There for You isn't just our mission, it's our passion. Our services are used as an HR recruiting and retention benefit by some of the world's leading companies. And our award-winning financial platform makes it ... Read more

Company Updates

  • 2019 planning is underway with lot's of off sites! We are in growth mode and making lot's of new hires! Please keep checking the careers site, refer and apply! http://glassdoor.com/slink.htm?key=vQrpN

    Care.com Careers

    Working in an entrepreneurial, global company that values collaboration and camaraderie keeps our people loving what they do every day. But we throw in some pretty amazing benefits, too, like flexible work options. Take a look at what else we offer.

  • Our SVP of People Operations @Josh Fine shares http://glassdoor.com/slink.htm?key=vQrpL's Red Sox-inspired approach to building the chemistry that helps teams win in the short-term and achieve greatness in the long run. http://glassdoor.com/slink.htm?key=vQrp2 . Join a winning company!!!! Love what you do!!! Changing lives for the better!

    My Journey - How I Wound Up Running People Ops for Care.com

    There's nothing quite like watching a team come together, united around a common purpose, pushing one another toward greatness. Lacking a 95-mph fastball or the ability to hit a curve, I knew early on that if I were ever to go pro, it would be in something other than baseball.

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Care.com – Why Work For Us?



Care is a global need without geographic or demographic boundaries.  At some point, every person and every family will have care needs, whether for children, seniors, pets or even homes.  Our mission is to be there to help families find quality care solutions that meet their unique needs and for caregivers to find meaningful work.

Founder and CEO Sheila Lirio Marcelo had a goal of transforming the way families and businesses around the world address their care needs.  Care.com launched in the U.S. in 2007 and today, as the largest online care destination in the world with more than 8 million members across 16 countries, we are making that goal achievable. 

Care.com’s premise is simple:  families looking for care post job descriptions and/or search our extensive database of providers to find their perfect match and care providers post their profiles highlighting their skills and expertise, while also searching jobs that have been posted.  For families seeking other options such as day care, nanny and home care agencies, or tutoring centers, businesses in the care space are also accessible on the site. 

We understand that care is an exceptionally personal matter and impacts the most important aspect of families’ lives which is why we provide an array of services and resources to help families make safer and more informed hiring decisions.  The Care.com Safety Center offers a comprehensive Safety Guide, which details numerous tools, resources and tips to assist families through the search and hiring process. Through a third-party, we also offer three tiers of background checks which vary in comprehensiveness.  

The growth of Care.com’s global footprint began in 2012 when we launched in the UK and Canada, followed by the acquisition of Berlin-based Besser Betreut, the largest online care portal in Europe.  In every territory in which we operate, the fundamental service remains the same but is tailored to meet the unique cultural needs of its membership.

As Care.com has grown, so has the scope of the products and services we offer.  Through our Workplace Solutions business, approximately 150 companies and institutions, including Fortune 500 companies and businesses spanning a variety of industries, currently offer our services to employees as part of their benefit packages.  Care.com HomePay SM, offered by Breedlove & Associates, which we acquired in 2012, allows our members to access the nation’s largest provider of comprehensive household payroll services.  In-home back-up care – a growing segment of the care space for consumers and for employers corporations as an employee benefit through our Workplace Solutions business – is now available on our site through the experts at Parents in a Pinch, which we also acquired in 2012.  And, ever mindful of the businesses that employ care professionals, in 2012, we launched Care.com Recruiting Solutions, a first-of-its-kind recruiting platform for the care industry.

At Care.com, There for YouSM isn’t just our mission, it’s our passion.  As a one-stop-shop for families and businesses to meet all their care needs, we understand that one size doesn’t fit all. Our goal is to provide as many options as possible so everyone can find the care that best fits their unique needs.


10/2006 – Care.com is founded by Sheila Lirio Marcelo and Co-founders Dave Krupinski, Donna Levin and Zenobia Moochhala

10/2006 –  The Company closes its $5 million Series A financing round, led by Matrix Partners

5/2007 – Care.com launches in the U.S. with child care, senior care, pet care and tutoring

2/2008 – The Company closes its $10 million Series B financing round, led by Trinity Ventures

3/2008 – Care.com services expand to include housekeeping

12/2008 – Services expand to include care for special needs children and adults

8/2010 –  Workplace Solutions is launched to serve corporate clients

10/2010 – The Company closes its $20 million Series C financing round, led by NEA

4/2011 – Services expand to include care for the unique needs of military families

9/2011 – The Company closes its $25 million Series D financing round, led by USAA

4/2012 – Care.com UK launches, marking the Company’s foray into international markets

6/2012 –Boston Business Journal names Care.com among the “Best Places to Work”

7/2012 – Berlin-based Besser Betreut GmbH is acquired, making Care.com the largest online care destination in world

7/2012 – Global expansion continues with the launch of Care.com Canada

8/2012 – The Company closes its $50 million Series E financing round, led by IVP

8/2012 – Breedlove & Associates is acquired, making Care.com HomePay services the largest comprehensive household payroll, tax and compliance service in the country

11/2012 – The Boston Globe names Care.com among its “Top Places to Work”

12/2012 – Recruiting Solutions, a first-of-its-kind recruiting platform for the care industry, is launched

12/2012 – Parents in a Pinch is acquired, adding industry-recognized leadership and expertise in in-home back-up care

3/2013 –  BostInno names Care.com to the “50 on Fire” list

6/2013 – Care.com and Knowledge Universe join forces to offer the most comprehensive package of back-up care solutions available

How it Works

In helping our members find their ideal care solutions, we hope to make life simpler for families everywhere so using our service needs to be simple too.

Basic Membership is free and allows families to view and post jobs, receive newsletters full of expert tips and advice, and access a wealth of content on all things care-related. Premium Members, who pay a monthly, quarterly or annual fee, enjoy all these services, plus the ability to view contact details, purchase background checks, and access references for providers.

Again, we strive to make our service easy-to-use.  Families simply log in, visit our “Post a Job” page, choose a service, and fill in the form with the job details. We provide help along the way to insure that each job posting is as thorough as possible so that members get the best possible matches.  Members then submit their job and wait for caregivers to respond and/or start perusing provider profiles on their own. We also offer tools and resources to help families make more informed hiring decisions.  These include a comprehensive Safety Guide with numerous resources, as well as, three tiers of background checks, varying in comprehensiveness, offered through a third-party.

Care providers create a profile outlining their expertise, special skills, education and references.  From there, they select the type of job they seek, the distance they’re willing to travel, and their ZIP code, and jobs meeting those parameters are curated for them to see.  Job results can also be searched in a variety of ways (e.g. job title, city, etc.)  Applying for jobs of interest requires a simple click on the posting, a brief note to the prospective family, and a click to submit the application.

In addition to our core care services, we offer an array of value-added products and services for families, care providers, and businesses.  These include:

Workplace Solutions

Families are more challenged than ever balancing the demands of work and home.  Absenteeism, shortened work days, and lack of focus due to the stress of care situations are having a meaningful impact on companies across industries.  Employers are looking for ways to support their employees and more and more are turning to Workplace Solutions for help.  Our team provides customized, cost-effective programs that make our suite of care services available to client company employees.  Each program is tailored to the specific needs of an employee base and can therefore range from the most basic level of services to back-up care to Senior Care Planning to one-on-one support in establishing care networks for relocating executives.  Workplace Solutions’ global client roster currently includes approximately 150 clients representing more than 600,000 employees.  Visit our Workplace Solutions site for more information.

Care.com HomePaySM managed by Breedlove &Associates

When you hire someone to perform services in your home and you have control over how the work is performed, the IRS deems you a household employer.  If your employee earns more than $1,800 a year from you, you have certain tax and compliance obligations as their employer.  Care.com HomePaySM, managed by Breedlove & Associates, handles these obligations for tens of thousands of busy families.  The largest comprehensive household payroll, tax and compliance service in the U.S., the HomePay team is the expert in the tax, legal and HR aspects of being a household employer.  Our August 2012 acquisition of Breedlove brought this service and its experts to our online membership.  Care.com HomePaySMis available to all Care.com members, excluding corporate clients.  Additionally, families who are not members of Care.com are and can continue to become clients of Breedlove.  Learn More

For household employees, including nannies, assistants, drivers, and cooks, among others, being paid legally is important on multiple levels.  It’s not just the right thing to do; it acknowledges that the caregiver is a professional, establishes a credit history and provides access to a range of benefits, including Social Security, Unemployment Insurance, and Disability, to name just a few.  Our HomePay team helps household employees understand what compliance truly means for them and provides tips and guidance to help initiate the discussion with their employers.

Senior Care Planning

The scope of needs when caring for seniors can be broad, complicated, and often changing.  Identifying exactly what a loved one needs, what the options are, what it costs, and what services are locally available is daunting at best.  Our Senior Care Planning team of senior care experts works one-on-one to custom-design a care plan of action that works for each member’s needs.  Accessible to any member family needing a deeper level of support, this team also works to meet the growing demands of our corporate clients, helping their employees reduce stress, stay focused and save time.  Learn More

HomeBase™ Senior Solutions

As the senior population grows, more and more adult children find themselves seeking ways to enable their senior loved ones to maintain their independence while getting the assistance they need.  That’s why we created HomeBase™ Senior Solutions, where our senior care advisors help connect members to local services, including caregivers, transportation, and safety monitoring.

Recruiting Solutions™

Care-related businesses such as day care centers or senior living facilities compete for the same pool of talent, which can be hard to find.  So in 2012, we launched Care.com Recruiting Solutions, the first recruiting platform dedicated to the care industry.  Subscribing businesses in any aspect of the care space can post job opportunities and access our multi-million member care provider database to find top talent. Learn More

Business Marketing Services

Not everyone seeks a 1:1 care solution such as a nanny or a tutor.  Many prefer group-based options such as day care centers, senior care living facilities or pet care businesses.  Launched in 2011, our Business Marketing Services provides an online platform for care businesses to acquire new customers, recruit and hire employees, and raise brand visibility.  Local and national businesses with an aggregate of approximately 10,000 locations, including national companies such as KinderCare® Learning Centers, Knowledge Beginnings®, Childcare Network, Sylvan Learning, Club Z!, FirstLight HomeCare, and Senior Helpersactively use our platform to attract clients. Learn More

Care With Care Diplomat

Families in the Foreign Service are relocated every two years which means re-establishing a care network over and over again.  Care With CareDiplomat eases this challenge by offering high-quality, reliable and comprehensive care solutions to help solve child care, special needs, senior care, pet care and household needs around the world.

Regardless of the need -- nannies, senior caregivers, part-time help or live-in care -- our team connects families to pre-screenedcaregivers that match their unique needs.  We also offer emergency back-up services, relocation care, household payroll services and even cultural adjustment support. Learn More




100 Most Intriguing Entrepreneurs, Goldman Sachs

Sheila Lirio Marcelo, Founder & CEO



Outstanding Asian American In Business, Asian American Business Development Center

Sheila Lirio Marcelo, Founder & CEO



Webby Award, The 17th Annual Webby Awards

Care.com Application: Karoo




50 on Fire Healthcare, BostInno

Care.com





100 Most Innovative People, Boston Globe

Sheila Lirio Marcelo, Founder & CEO



Academy of Women Achievers, YW Boston

Sheila Lirio Marcelo, Founder & CEO



Women of Excellence, National Council on Aging

Sheila Lirio Marcelo, Founder & CEO



Seal of Distinction, Alliance for Work-Life Progress

Care.com



Emerging Executive Pinnacle Award, Greater Boston Chamber of Commerce

Zenobia Moochhala, Co-Founder & VP, Consumer Marketing



Top Places to Work, Boston Globe

Care.com



Best Places to Work, Boston Business Journal

Care.com



100 Most Intriguing Entrepreneurs, Goldman Sachs

 Sheila Lirio Marcelo, Founder & CEO



10 Most Powerful Women in Tech, Boston Globe

Sheila Lirio Marcelo, Founder & CEO



Leader in Diversity, Boston Business Journal

Sheila Lirio Marcelo, Founder & CEO



Tech Luminary – Innovation All Stars, Boston Business Journal

Sheila Lirio Marcelo, Founder & CEO



Boston Business Hall of Fame, Junior Achievement New England

Care.com



Technology Innovation Award, Accenture & Junior    Achievement New England

Care.com



40 Under 40, Boston Business Journal

Zenobia Moochhala, Co-Founder & VP, Consumer Marketing



Fast 50 Asian American Business, USPAACC

Care.com



Parenting & Family Webby, 14th Annual Webby Awards

 Care.com



Parent Tested, Parent Approved

Care.com


Entrepreneur of the Year – New England, Ernst & Young

Sheila Lirio Marcelo, Founder &CEO



Top 10 Women Entrepreneurs, Fortune’s Most Powerful Women

Sheila Lirio Marcelo, Founder & CEO



40 Under 40, Boston Business Journal

 Sheila Lirio Marcelo, Founder & CEO



Best New Company of the Year, Stevie Award for Women in Business

Care.com







Our founders are a diverse group of women and men with a mission to create a strong open culture supporting our mission to serve families.

Our core values intentionally include Respect for each other and for our member families and partners.

Innovation at Care.com is fed by diversity of people, styles and thoughts - we attribute some of our product innovation and growth to our diverse leadership and employees, and to living our core values.

Our employees can be themselves, bring fresh ideas, and share their voices in how we grow our company.  We value individuality and the unique gifts that every member of our team brings to this enterprise.

Born from diverse perspectives and cultures, Care.com supports families of all types and employs people who are just as diverse. What you¹ll find here is a passionate culture focused on mutual respect and community.

Care.com Reviews

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Care.com Founder & CEO Sheila Lirio Marcelo
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75 Ratings
  • Featured Review

    Helpful (2)

    "A Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Sales in Waltham, MA
    Former Employee - Vice President Sales in Waltham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Care.com full-time (More than 3 years)

    Pros

    Care.com is an all round great place to work, mostly because of the great people that work there and solid leadership team. The company manages to find a good balance between focusing on their financial goals and their drive to be a socially responsible company, which many other organizations find hard to do.

    Cons

    Some work can still be done to improve career progression within many of the teams and developing/coaching new leaders.

    Advice to Management

    As the company scales, focus a little more on empowering every employee and teaching them to have "bias for action" so that nothing gets in the way of the amazing things that you continue to do.

See All 127 Reviews

Care.com Photos

Care.com photo of: Take me out to the ball game office #2
Care.com photo of: Game On!
Care.com photo of: Fun Force at work
Care.com photo of: Parade Watching
Care.com photo of: Gin Tasting!
Care.com photo of: Members from our San Francisco team having a fun and spooky Halloween in the office!
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Care.com Interviews

Experience

Experience
54%
8%
38%

Getting an Interview

Getting an Interview
57%
15%
12%
5
5
3
3

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1. Helpful (7)  

    Software Engineer Interview

    Anonymous Interview Candidate in Waltham, MA
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 3 days. I interviewed at Care.com (Waltham, MA) in January 2011.

    Interview

    Interviewing at care.com was quite off-putting. It was clear from the phone screen and the initial
    interview they had no interest in my work experience and they offered no information about the position.
    HR provided general information about the company during the on-site interview. For the engineering
    managers its all about what esoteric Java language features you know, none of which, they admit their
    teams ever use.

    For my phone screen there was no information provided about the position or the company.
    They asked about my current position but it was clear they had no interest in the information.
    They could not get to their technical questions fast enough. Once they finished asking their
    questions there was no opportunity for me to ask questions. The phone call ended abruptly.

    At the in-person interview, again no information about the engineering position. No interest in
    my work experience. No information from 3 of the 4 (technical) interviewers about their role in
    the organization. We jumped right to the technical questions and once the interviewer finished
    his questions, he was out the door.

    I was able to rangle the last couple of interviewers to ask about the position, the architecture,
    their tools, how the teams interact. Unfortunately none of them were able to articulate a
    comprehensive view of the work and architecture or engineering organization.

    So study the esoteric Java language features. Be prepared to write code for typical things like
    the mouse-find-the-cheese, tree searches, managing N stacks in a single array. And ask your
    questions before the interviewer starts their technical questions.

    Interview Questions

    • Write a class to manage N stacks. The stacks reside in a single array.
      The init method parameters are int arr_size, int num_stks). arr_size is the
      lenght of the single array. num_stks is the number of stacks to create from the array. Write the push and pop methods.   Answer Question
See All 79 Interviews

Care.com Awards & Accolades

  • Work-Life Seal of Distinction, Alliance for Work-Life Progress, 2013
  • Work Life Seal of Distinction, Alliance for Work-Life Progress, 2014
  • 50 Best Large Workplaces in Europe, Great Place to Work Institute Europe, 2008
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Work at Care.com? Share Your Experiences

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