Working at Carlson Wagonlit Travel | Glassdoor

Carlson Wagonlit Travel Overview

Paris (France)
10000+ employees
Company - Private
Travel Agencies
$2 to $5 billion (USD) per year
Companies and governments rely on us to keep their people connected. We provide their travelers with a consumer-grade travel experience, combining innovative technology with our vast experience. Every day, we look after enough travelers to fill more than 260 Boeing 787s and ... Read more

Mission: We are always looking for talented, enthusiastic people to join the Carlson Wagonlit Travel team. As a global leader in business travel management, we offer exciting career opportunities across the globe. If you want to realize your professional ambitions while delivering the ... Read more

Company Updates

  • CWT is the new name in digital business travel, hotel distribution, and meetings & events. Learn more about the company rebrand and what it means for clients, suppliers, and employees across the globe.

    CWT is the New Name in Digital Business Travel, Hotel Distribution, and Meetings & Events

    Minneapolis, 18 February 2019: CWT has been unveiled today as the new official name of Carlson Wagonlit Travel, the global travel management company. The three-letter classification combines honoring the company's heritage and its digital leadership ambitions, as well as reflecting the three pillars of its focused value proposition: simplifying corporate travel, connecting to unlock possibilities, and collaborating with businesses.

  • If you think being a travel manager is an easy job, think twice. The role requires a skillset that would make most professionals break into a cold sweat. It's not a single role, in fact. It's more like twelve. Spare a thought for our Travel Managers.

    Travel Superheroes - Why a travel manager role is really 12 jobs in one

    If you think being a travel manager is an easy task, think twice. The role requires a skill set that would make most professionals break into a cold sweat. It's not really a single role, in fact. It's more like twelve. 1.

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Carlson Wagonlit Travel – Why Work For Us?

Join a diverse and multicultural team

Our 18,000+ employees collaborate across 150 countries and territories. Our workforce is diverse with over 100 nationalities and we are proud to say that the percentage of women in senior management roles rose to 43% in 2016.

We love to innovate

With our CWT 3.0 strategy and outstanding technology, including our all-in-one mobile app, CWT To Go™ (4.5-star rating on the App Store, 560k registered users and counting), we love innovation. Internally, we believe good ideas can come from anywhere. Though our idea generating platform we collect hundreds of ideas from employees and the winners get support to bring their ideas to life.

We have loyal customers

We have an impressive 94% client retention rate. What’s not to love?

Friendly and supportive colleagues

CWT’s company culture is based on caring, integrity, leadership and passion. Ask any CWT employee and you will hear words such as respect, inclusive, supportive, openness and dedication. But don’t take our word for it. Come talk to us!

Strong career & development opportunities

As a service company, we are only as good as our people. This is why career opportunities and professionnal development rank so high on our priority list. Whether it's on a job training, special assignments, mentory or formal training, our employees are encouraged to learn every day and are rewarded with new roles and challenges.

We want to make a difference for good

Responsible business is part of our DNA. Whether we’re talking about business ethics, volunteering or the environment, we work together to try to do what’s right, every day.


Grow your future with us

We have a strong commitment to identifying and supporting talent and potential within our company.

We emphasize talent management within CWT, because we know it’s key to helping the company thrive in today’s and tomorrow’s competitive, complex environment. It also helps us meet our employees’ expectations to be successful, to develop and to enhance their career by offering meaningful roles based on a good work-life balance. Find out more about our talent management approach to meet the business challenges of tomorrow.

Our talent review process
We aim to attract, develop and retain people with the right talents to help our business grow. As part of our talent management approach, we have developed a talent review process. We hold talent development reviews quarterly, identifying talent to promote to new roles. Additional we have anchored our people development practice into our annual performance management cycle as well.

360° assessment
Everyone in our talent pool is expected to do a 360° feedback survey on regular basis. They receive feedback from their managers, peers and subordinates as well. It’s a basic input for their individual development plans.

Identifying and developing a strong talent pipeline
Solid succession planning is a pre-requisite for building sustainable leadership bench strength. We are passionate about identifying and developing our own future leaders! We believe that a proven track record and sustainable, strong performance is essential when considering someone’s potential. Our global talent review process is an important enabler to give our people the opportunity to join the talent program, if they have the aspiration and the abilities.

Leadership development programs
Our programs guide leaders to the right development at the right time in their careers. Our talent development system includes a strong leadership development curriculum, early talent identification and international mobility. The programs also establish clear leadership expectations and give individuals the information they need to support their development, fuel sustained success, and prepare for the future.

Our people are our competitive advantage. Through local and corporate-level programs, we recognize your commitment and effort towards making CWT a successful company.

As a high-performance organization, we're always striving to improve the way we work by:

  • Setting targets and expectations that are aligned across the business
  • Fostering a positive culture of development and feedback
  • Assessing individual contributions to reward high performance and address low performance

"It feels great to be at a company that recognizes my work."

 - Renann Herminio Vacari, Operational Supervisor, Brazil - 

CWT’s performance management philosophy
We set out the route to your success at CWT. The regular dialog between you and your manager around performance are critical for your personal and professional development.

The CWT performance management approach aims to evaluate your past performance and set your performance and development/career plan for the future reward. We recognize your contribution to the success to CWT.

A yearly cycle of development & recognition
Managers meet with you mid-way through the year. It’s a chance to discuss how you’re progressing with your goals, how you’re achieving them, and what you need in terms of development and support in achieving those goals. It is also an opportunity to discuss your career development plan.

We give our employees learning opportunities to help them improve their performance, adapt to change, and achieve real business results. Our collective success rests on our ability to grow our talents within our organization. Leadership skills, like all learning needs, continue to evolve and adapt to meet the changing conditions of our global marketplace.

Your Learning, Leadership & Development

Leadership compass

We have identified leadership success factors and what it takes to become a successful leader in CWT. Those factors are described in the Leadership Compass to help us “navigate” to what is most important for successful leadership at CWT. The Leadership Compass guides us towards stronger results as an organization, as managers and as individuals, and is summed up in five leadership success factors.

Carlson Wagonlit Travel is committed to providing learning that enable our employees to improve performance, adapt to change, and achieve business results. CWT University is the online place where your learning and development journey begins. It provides you access to all our training opportunities in one, easy-to-find online place. It offers individualized learning tracks which your supervisors can monitor and manage to support your career and development goals.

CWT University at a glance...
One centralized online site for training content
Can push or assign specific curriculum elements to an audience or group
Searchable catalog, making course information easy to locate
Gives flexibility around the timing and method of learning
Supports budget and schedule management to optimize the use of costs and time

Traveler services core curriculum

Travel Counselors are the largest population within CWT, and they play a key role in our overall performance. The Traveler Services Core Curriculum is our global training initiative, covering all Traveler Services employees worldwide. It consists of over 50 courses, rolled out in quarterly waves. It gives employees a common foundation, no matter where they are, what line of business or service configuration they work in.

Users can access updates and other details through CWT Online, CWT University and via Yammer, our internal social network.

Operational excellence
We are committed to meeting travelers’ expectations for a high-quality booking experience, no matter where they call us.Our Operational Excellence initiative is designed to promote the behaviors, processes and leadership skills that will secure a sustainable future for us as the world’s best.

Operational Excellence is a formal program that analyzes our processes, tools and people to make sure we deliver the most effective, consistent and pleasant experience to every traveler. The program is built around a Model Business Travel Center, an “ideal site” that acts as a benchmark for CWT’s global standards.

The Operational Excellence process covers everything from a site’s staffing and leadership to its processes, training and client satisfaction levels. This helps us lower our operating costs as well as deliver the best service we can to our customers.

Benefits of the Operational Excellence program:

  • The best possible experience for travelers
  • Business growth
  • Fewer errors and payouts
  • Efficient and effective processes
  • Heightened employee satisfaction

Diversity & Equality Opportunities

As a global company, we recognize the importance of embracing the various cultures, customs and needs of our employees, customers and regional markets.

With 18,000+ employees representing over 100 nationalities and different ways of life, we value the unique perspective our diverse workforce brings to our business. Through the diversity of our employees, we aim to reflect the richness of our global business environment.

"CWT is a very open workplace and allows people to be themselves. Diversity is one of the most engaging aspects of CWT's departments."

 - Jason Ellingson, Project Manager Hotel Solutions Group - 

CWT's Code of Business Ethics & Conduct confirms our commitment to recognizing and respecting people from different backgrounds and nationalities, and to leveraging their different perspectives in how we do business. On CWT Yammer, our internal social network, we have a Diversity & Inclusion group which is open for anyone to join.

Cultural diversity—and by extension, inclusiveness—is one of the six global core values for all employees. This guiding principle is part of how we conduct business every day, and includes:

  • Fostering respect and a team spirit in the workplace
  • Embracing the multicultural essence of the company, and using it to our advantage in our business
  • Providing equal opportunities to talented individuals
  • Offering equal access to job opportunities and training

These same values are reflected in our recruitment process, which is designed to not only select the most suitable candidates, but to adhere to all local regulations. This process also respects company policy regarding non-discrimination, equal opportunity and recruitment by competency.

"Retaining talent is our priority, regardless of race and culture."

- Jessica Lim, Finance Director Southeast Asia & Hong Kong, Singapore 

Work Life Balance

We believe that a good work-life balance contributes to a sense of well-being, which is key for employee engagement. CWT offers a number of programs worldwide aimed at helping our employees achieve this balance.

"Teamwork and knowledge-sharing are common practice."

 - Andreas Worgul, Senior Consultant Air Solutions Group EMEA, France - 

Telecommuting Program, North America
Full-time employees with a safe, quiet and suitable place to work at home and a good network connection can work at home, on the road, or in a satellite location. We only ask that they are able to work with minimal supervision, have a strong track record and their manager’s permission.

Award-winning Work@Home Program, Netherlands
Carlson Wagonlit Travel Netherlands won the TelewerkJaarprijs 2010 “Telework” award for its Work@Home program.
Employees can work from home from a half day to several days a week.
Several other CWT units in Europe also offer work at home opportunities, including Belgium, Denmark, Germany, Poland, Sweden, Switzerland and the UK and Ireland.

Family Week and India Day, India
The Employee Engagement Team at CWT India organized a special set of events during Spring 2012 to help employees manage a healthy work-life balance and take time to appreciate and thank family members who provide support on an ongoing basis

Celebrations started on May 28 with CWT India Day, followed by Family Week. The events culminated with Taare Zameen Par – a Gift for Children Program. Games, activities, lunches and tours of the offices were organized throughout the week.

"CWT knows how to manage the work/life balance of its employees, while managing the business with their partners. That is the mark of a true leader, managing well both internally and externally."

- Prerna Grover, Senior Travel Counselor, India - 

Company Outing Weekend, Indonesia
In 2012, CWT Indonesia invited its staff from all over the country to an annual company weekend. Staff had the chance to spend face-to-face time with colleagues they normally only keep in touch with by email. Outstanding employees were recognized and celebrated, and there were parlor games and door prizes on offer too.

Carlson Wagonlit Travel Reviews

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Approve of CEO
Carlson Wagonlit Travel President & CEO Kurt Ekert
Kurt Ekert
128 Ratings
  • Featured Review

    Helpful (20)

    "Hands down the best"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior TRAVEL in Rochester, NY
    Current Employee - Senior TRAVEL in Rochester, NY
    Positive Outlook
    Approves of CEO

    I have been working at Carlson Wagonlit Travel full-time (Less than a year)


    This is an amazing company to work for. Management is fantastic. They are very knowledgeable and polite. Everyone is treated equally. The clients we manage are also wonderful. Yes sometimes you may have a bad apple here and there but one thing I can say is the pros outweigh the cons big time! The pay is better than almost 90% of other travel agencies. I feel like this by far has been the best job ever. You have time to work with your clients. There is never over 10 calls holding which is impressive. They give you an hour lunch along with paid breaks. Benefits are great and doesn't drain your paycheck. I also work from home and internet and phone is paid for... does not get any better


    If you don't know how to be positive and polite this place is not for you.

    IF you don't know how to follow the policy on behalf of the company and the client you are out the door! I mean I Would nt blame them. In my opinion, to be the best company you have to have the best employees.

    Advice to Management

    Keep up the great work and support

See All 597 Reviews

Carlson Wagonlit Travel Photos

Carlson Wagonlit Travel photo of: Marine Bergeron, Director at CWT solutions group
Carlson Wagonlit Travel photo of: Claire Turpin, Supplier manager
Carlson Wagonlit Travel photo of: Franck Lepannetier, Senior director Product & Technology
Carlson Wagonlit Travel photo of: Marco Penteado
Carlson Wagonlit Travel photo of: CWT Reception
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Carlson Wagonlit Travel Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (4)  

    Sales Associate Interview

    Anonymous Employee in Chicago, IL
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. I interviewed at Carlson Wagonlit Travel (Chicago, IL) in April 2017.


    First went through a screening interview. That interview was about 30 minutes long with an HR representative. She was very nice! Next, I had a follow-up interview with a different HR rep and the hiring manager. This lasted an hour and included a presentation that I was to prepare. The hiring manager was awesome and very good with feedback. Finally, I had to complete a personality screen before the offer was extended. The time between interview and offer was about 2 weeks.

    Overall, everyone was very helpful and gave great feedback!

    Interview Questions

    • How do you like to be managed?   Answer Question
    • If you could choose your compensation distribution would you choose 50/50, 70/30 (comp/salary), or 30/70 (comp/salary)?   Answer Question
See All 101 Interviews

Carlson Wagonlit Travel Awards & Accolades

  • "Gold" certification from EcoVadis, EcoVadis, 2018
  • World's leading business travel agency, World Travel Awards™, 2018
  • Europe's Leading Travel Agency 2018, World Travel Awards™, 2018
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