I worked at Carpetright full-time (More than 3 years)
Worked with some great people and will miss them dearly. You can make some decent commission if you’re in the right store.
Underpaid and undervalued. I feel the company has lost its way. It’s haemorrhaging good and loyal employees due to neglect and poor management from those above. More interested in paper pushing exercises than actually letting their managers run their stores and wasting money on pointless ventures. They’ve hiked their prices up constantly, it’s embarrassing to try sell a carpet that was once £19.99 for almost double. Training is appalling with no real guidance on how to work a dated and complicated computer system. On a personal level, I felt disappointed by the company when I gave my notice. Not only did they not try to keep on board, I was treated like a traitor and was not given clear guidance on what I was entitled to during Garden leave (something I’ve never experienced) I gave numerous phone calls to their HR and Payroll team and got no answers... they messed up my last pay salaries which resulted in stress and anger that I couldn’t pay my personal bills in time. Not once did anyone from head office contact me during this period, I was completely left in the dark. Was a shockingly bad experience and just went to show that I was of no real value to them, even though I would take on extra roles (with no extra pay) to lessen the regional managers work load. Quite a sad out come as I felt in the beginning of my time with Carpetright that I was going to have quite a good career with them. I’m now with one of their competitors and feel very much appreciated and paid far better for the job I’m doing.. 100% happier now.
Advice to Management
Scrap money wasting projects... pay your managers better.. value your people and show it! Good experienced staff hard to replace!
I applied online. I interviewed at Carpetright in August 2017.
Applied for this role online via the company website, and heard nothing back for three weeks. I had moved on to applying for other vacancies and had given up on the vacancy when I received a call out of the blue to arrange an interview.
Initially, I was asked to attend an interview the following day which I politely refuse (as I like to have time to prepare) for my interviews and was told the next available date would be on the Bank Holiday Monday as the manager was on holiday. I agreed to the new date and spent the time preparing.
I attended the interview which took place on the shop floor itself at a desk with the store manager. There was little to no privacy for the interview (both customers and staff walking around) and the desk was cluttered with files and paperwork which detailed the commission earnings of staff. This was openly shown to me as an example of the amount of commission which could be earned. Had it been my earnings information which had been shown to someone I would have quit my job then and there.
The interviewer spent a large amount of time talking about himself and what he did at the company, and not very much talking about the job itself. He then went on to talk about his dislike for "sales people", branded them "rip off artists" and stated that I would be working as a customer advisor not a sales advisor. Interestingly, he then went on to discuss how he had hired a member of staff with no sales experience and how just months later he was selling at least £10,000 of products per month.
When the conversation finally turned to my previous experience, it became clear that my interviewer had not read my CV nor had he read my application form, the questions he asked were all easily answered but the answers were obvious if you had reviewed my CV or application form for even two minutes before the interview.
At the end of the interview, I was told I would receive a response within a week of the interview by lunchtime on the following Monday at the latest. Have received no response, and my calls requesting an update have gone unanswered.
The entire process has taken six weeks to complete, and I haven't even had the courtesy of a response.
Complete waste of time, I'd recommend avoiding.
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