Working at Carpetright | Glassdoor

Carpetright Overview

Purfleet, England (UK)
1001 to 5000 employees
1988
Company - Public (CPR)
Home Furniture & Housewares Stores
$100 to $500 million (USD) per year
Topps Tiles, ScS Sofas, Dreams
Carpetright hasn't been wrong about flooring. Founded in 1988, Carpetright is the leading European flooring retailer with 650-plus stores operating under the Carpetright banner throughout the UK and Ireland. The company also boasts more than 120 stores located ... Read more

Carpetright Reviews

2.9
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Wilf Walsh
11 Ratings
  • "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in London, England (UK)
    Former Employee - Store Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Carpetright full-time (More than 3 years)

    Pros

    Worked with some great people and will miss them dearly. You can make some decent commission if you’re in the right store.

    Cons

    Underpaid and undervalued. I feel the company has lost its way. It’s haemorrhaging good and loyal employees due to neglect and poor management from those above. More interested in paper pushing exercises than actually letting their managers run their stores and wasting money on pointless ventures. They’ve hiked their prices up constantly, it’s embarrassing to try sell a carpet that was once £19.99 for almost double. Training is appalling with no real guidance on how to work a dated and complicated computer system. On a personal level, I felt disappointed by the company when I gave my notice. Not only did they not try to keep on board, I was treated like a traitor and was not given clear guidance on what I was entitled to during Garden leave (something I’ve never experienced) I gave numerous phone calls to their HR and Payroll team and got no answers... they messed up my last pay salaries which resulted in stress and anger that I couldn’t pay my personal bills in time. Not once did anyone from head office contact me during this period, I was completely left in the dark. Was a shockingly bad experience and just went to show that I was of no real value to them, even though I would take on extra roles (with no extra pay) to lessen the regional managers work load. Quite a sad out come as I felt in the beginning of my time with Carpetright that I was going to have quite a good career with them. I’m now with one of their competitors and feel very much appreciated and paid far better for the job I’m doing.. 100% happier now.

    Advice to Management

    Scrap money wasting projects... pay your managers better.. value your people and show it! Good experienced staff hard to replace!

See All 27 Reviews

Carpetright Photos

Carpetright photo of: Front of Store
Carpetright photo of: Selection of our uniform options
Carpetright photo of: West Thurrcok Exterior
Carpetright photo of: New Malden Exterior
Carpetright photo of: Leeds Store interior
Carpetright photo of: Silentnight Studio
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Carpetright Interviews

Experience

Experience
33%
16%
50%

Getting an Interview

Getting an Interview
83%
16%

Difficulty

2.5
Average

Difficulty

Hard
Average
Easy
  1.  

    Sales Advisor Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Carpetright in August 2017.

    Interview

    Applied for this role online via the company website, and heard nothing back for three weeks. I had moved on to applying for other vacancies and had given up on the vacancy when I received a call out of the blue to arrange an interview.

    Initially, I was asked to attend an interview the following day which I politely refuse (as I like to have time to prepare) for my interviews and was told the next available date would be on the Bank Holiday Monday as the manager was on holiday. I agreed to the new date and spent the time preparing.

    I attended the interview which took place on the shop floor itself at a desk with the store manager. There was little to no privacy for the interview (both customers and staff walking around) and the desk was cluttered with files and paperwork which detailed the commission earnings of staff. This was openly shown to me as an example of the amount of commission which could be earned. Had it been my earnings information which had been shown to someone I would have quit my job then and there.

    The interviewer spent a large amount of time talking about himself and what he did at the company, and not very much talking about the job itself. He then went on to talk about his dislike for "sales people", branded them "rip off artists" and stated that I would be working as a customer advisor not a sales advisor. Interestingly, he then went on to discuss how he had hired a member of staff with no sales experience and how just months later he was selling at least £10,000 of products per month.

    When the conversation finally turned to my previous experience, it became clear that my interviewer had not read my CV nor had he read my application form, the questions he asked were all easily answered but the answers were obvious if you had reviewed my CV or application form for even two minutes before the interview.

    At the end of the interview, I was told I would receive a response within a week of the interview by lunchtime on the following Monday at the latest. Have received no response, and my calls requesting an update have gone unanswered.

    The entire process has taken six weeks to complete, and I haven't even had the courtesy of a response.

    Complete waste of time, I'd recommend avoiding.

    Interview Questions

    • Have you ever worked in retail before?   1 Answer
See All 6 Interviews

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