Working at Carphone Warehouse | Glassdoor

Carphone Warehouse Overview

London, England (UK)
5001 to 10000 employees
Dixons Carphone
1937
Company - Public (CPW)
Retail
$2 to $5 billion (USD) per year
EE, Telefónica
It’s an incredibly exciting time to join the largest independent phone retailer in Europe! We currently have 2400 stores and new business ventures starting across Europe with various partnerships in places you might not expect. The next 5 years will see this industry ... Read more

Mission: For us at Carphone, it’s not about selling phones that excites us. It’s what this connected technology can do and how it can make lives better that really motivates us, and is the reason why we get out of bed in the morning. We call it our Why or our core ... Read more

Carphone Warehouse Reviews

2.9
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Carphone Warehouse Deputy Group CEO Andrew Harrison
Andrew Harrison
101 Ratings
  • "Good for part time work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Samsung Consultant
    Former Employee - Samsung Consultant
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Carphone Warehouse part-time (Less than a year)

    Pros

    Pretty good wage and decent training, the best part of being in my store was the camaraderie with my colleagues. Good experience working with the newest gadgets but this is limited.

    Cons

    Company is quite demanding of your time, sales targets were very unrealistic for my store, lots of upper management decisions made with little interaction with the people on the ground. There are lots of things asked from you for being low wage earners. Essentially the company expects a lot from their workers but treats them like potential criminals or children at times.

See All 267 Reviews

Carphone Warehouse Photos

Carphone Warehouse photo of: Personnel Today Award for Best Employer Brand
Carphone Warehouse photo of: CIPD Recruitment Marketing Award for Best Employer Brand
Carphone Warehouse photo of: Our Group and Deputy CEO's with two of our colleagues
Carphone Warehouse photo of: Dixons Carphone enters the London Stock Exchange
Carphone Warehouse photo of: Bake off time for merger day!
Carphone Warehouse photo of: Our Carphone store within a store opens on Oxford St
See All PhotosSee All

Carphone Warehouse Interviews

Experience

Experience
73%
19%
6%

Getting an Interview

Getting an Interview
78%
5%
5%
3
3
3

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Consultant Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Carphone Warehouse in April 2017.

    Interview

    Initially, there was an informal chat so the interviewer could get to know me better.

    Following this, there were a set of multi-part competency questions. From what I remember, these asked about times I'd worked in a team, a time I was curious about learning, when I worked to a difficult goal, how I've dealt with customers in the past and a time when I had to persuade someone.

    Then there was a short role play, where I had to explain a set of 3 contracts to a "customer" and sell it to them.

    Interview Questions

See All 63 Interviews

Carphone Warehouse Awards & Accolades

  • Best Customer Experience Technology, BT Retail Week Technology Awards, 2014
  • CIPD Recruitment Marketing Award, The Chartered Institute of Personnel Development (CIPD) People Management Awards, 2014
See More

Carphone Warehouse Locations

Work at Carphone Warehouse? Share Your Experiences

Carphone Warehouse
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or