Working at Carriage Services | Glassdoor

Carriage Services Overview

Houston, TX
1001 to 5000 employees
Company - Public (CSV)
Funeral Services
$100 to $500 million (USD) per year
We are the leading provider of professional funeral and cemetery services and products in the United States and is one of the largest publicly traded death care companies. We operate 170 funeral homes in 28 states and 32 cemeteries in 11 states. Headquartered in Houston, Taxes ... Read more

Mission: We are committed to being the most professional, ethical, and highest quality funeral and cemetery service organization in our industry.

Carriage Services – Why Work For Us?

Carriage Services continuously seeks to achieve our Mission Statement of “Being the Best,” and build a high performance company that is built to last. Co-founded in 1991 in Houston, Texas by Mel Payne, Mel has since led Carriage as our only Chief Executive Officer and Chairman of the Board. Since day one, we have also been guided by our Mission Statement and our Five Guiding Principles:

  • Honesty, integrity and quality in all that we do.
  • Hard work, pride of accomplishment and shared success through employee ownership.
  • Belief in the power of people through individual initiative and teamwork.
  • Outstanding service and profitability go hand-in-hand.
  • Growth of the company is driven by decentralization and partnership.

Our vision, our mission and our guiding principles for Carriage are not negotiable, and never will be. Over time, we have adopted new ideas and frameworks to help us continuously improve while eliminating other practices and concepts that may have kept us from full alignment to our vision and continuous improvement.

These have included some of the following:

  • From our founding in 1991 to 2003, we operated on budgets, which we abandoned in 2004 in favor of our Standards Operating Model. This decision allowed for us to more closely re-align our operating practices with our Five Guiding Principles (especially our beliefs in shared success, employee ownership, the power of people, decentralization and partnership). Without budgets, we have been free to focus on leadership, people, and culture.
  • Shortly thereafter, we adopted concepts from Jim Collins’ book “Good to Great” and customized them into our culture and practices (i.e. First Who, Then What; Right People in Right Seats, Flywheel Effect).
  • In 2006, Carriage Services adopted Jack Welch’s 4E Leadership Model to identify the required skills necessary for a high performance company.
  • In 2012, we embarked upon a “New Beginning” and launched our “Good to Great” Journey with the idea of achieving continuous and dynamic high performance over time.
  • Also in 2012, we revised our Strategic Acquisition Model to more appropriately align our practices to our vision of partnering with the best remaining independents in strategic markets.
  • In 2015, Carriage Services is better than it ever has been before in our twenty-four year history. However, we plan on and expect to continuously and dynamically improve over time in our mission of “Being the Best.”

The culture of our entire company is one of entrepreneurship, high performance leadership, ownership, and partnership both in principle and in practice at every level.

Starting with the foundation that is our Mission Statement and our Guiding Principles, we believe that in constantly practicing our unique culture and executing well our three operating models (Standards, 4E Leadership and Strategic Acquisition Model) will lead to sustained high performance and a company that is built to last.

  • Honesty, Integrity and Quality in all that we do
  • Hard work, pride of accomplishment and shared success through employee ownership
  • Belief in the power of people through individual initiative and teamwork
  • Outstanding service and profitability go hand-in-hand
  • Growth of the company is driven by decentralization and partnership

Work with the Best

Our “Being the Best” Mission emphasizes “Best.” Not Biggest, Best. We are looking to welcome anyone who believes in the same mission and strives to achieve the same outcome that we do.

Whether that be in funeral service, cemetery operations or in Houston office support roles, our ideal candidate is a naturally curious learner, an entrepreneurial self-starter, a collaborative communicator with a service-leadership mentality.

If you are looking to surround yourself with the best talent that competes and wins as a team, we invite you to join our team.

Personal Growth

Carriage Services operates with a flat, decentralized organization. Your opportunities to contribute and move the Flywheel with us will be very easy for you to see and experience since Carriage is not burdened by complex hierarchy or vertical layers.

Your opportunities for growth are only limited by your initial understanding of what it means to be an employee-owner.

Our perspective is that we are a leadership and people development company that just so happens to be in the funeral and cemetery service industry. We invite you to explore what that could mean for you.


Benefits vary and may include:

  • Medical, dental, prescription and vision insurance
  • Paid or Optional Life and AD&D Insurance
  • Short and Long Term Disability
  • Vacation, Sick and Holiday Pay
  • Employee stock purchase plan
  • 401k Retirement Plan
  • Professional training

Carriage Services Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Carriage Services Chairman, President, and CEO Mel Payne
Mel Payne
14 Ratings
  • Featured Review

    "Good company"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FDR
    Former Employee - FDR
    Positive Outlook
    Approves of CEO

    I worked at Carriage Services full-time


    Autonomy and somewhat competitive base wage.


    No real bonus structure available.

    Advice to Management

    Implement bonus structure for the front line to reward increased revenues. Incentives for obtaining greater than average contracts would be appreciated.

See All 33 Reviews

Carriage Services Photos

Carriage Services photo of: Carlson Funeral Home
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Carriage Services Interviews



Getting an Interview

Getting an Interview




  1. Helpful (1)  

    Family Service Counselor Interview

    Anonymous Interview Candidate in Fort Lauderdale, FL
    No Offer
    Negative Experience
    Average Interview


    I applied through other source. I interviewed at Carriage Services (Fort Lauderdale, FL) in August 2017.


    I was interviewed for approximately 30 minutes combined by a Sales Manager and a Managing Partner. The interview was in response to a resume I submitted, I met with both managers separate.y at the same location. I have previous experience in this field.

    Interview Questions

    • Major focus was obtaining customers, all other aspects were portrayed as less significant.   1 Answer
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