Mission: To be the leading decision engine that moves people through the car ownership cycle with transparent, fun, and engaging experiences.
I worked at Cars.com full-time (More than 3 years)
Overall good company, product and go to market strategy. Positive culture was the biggest pro, as I met some great friends.
Need to provide a more competitive salary, not in align with all the booming tech companies. Specifically, the base is very low.
Advice to Management
Need to have better management across the board. I found management to be very gossip oriented, not equipped to motivate or lead a team. It's a shame because the leaders of this company are the best in the business. Additionally, please treat inside sales people with more respect as they are the heart of the business in penetrating small markets to go to the field.
I applied through an employee referral. I interviewed at Cars.com (New York, NY) in March 2017.
Employee referral. Fairly quick response from HR to set phone interview. Phone interview with recruiter was pretty basic: experience, background, what I know of the company, management of sales teams. Nothing too challenging. Call ended after about 30 minutes (as scheduled). Was offered opportunity to follow up with any questions post-interview.
As the interview was on a Friday, I sent the Thank You email with several follow up questions that seemed important on Monday (after). Total silence for a week from the recruiter. I did send an additional follow up email the next week, again raising the questions as well as the appropriate checking in. More silence.
After 3 weeks, I visited the Careers section of the site and noticed the position was no longer listed. Having received ZERO communications, whether the "Thanks, but no thanks" ATS email or any communication from HR, I had to assume either it was filled or cancelled.
After a bit of internal debate, I emailed the recruiter one last time, politely calling her out on the lack of communication and not knowing the status of the position. Remarkably, that got a response inside of an hour with a simple "My apologies" and the position had been filled. Adding to the insult was the suggestion I continue to visit their careers section for other opportunities.
I know this review is harsh and I truly regret this fact. But, when one considers I was referred by a current employee (Cars.com apparently encourages this a lot!), the complete disconnect by HR recruiter and the utter lack of professional courtesy in communicating, even a rejection, is appalling.
Apparently the "silence is the new rejection" philosophy runs strong here...at least with this particular recruiter. And while I know anyone looking for a new job and puts themselves "out there" experiences this often, in this case, it's not just the internal referral but also the fact that the recruiter has had like 10 different obs in the last 6-7 years, just adds to the overall bad experience.
My counsel here is for Cars.com take a more serious consideration of the communication skills of their talent folks. It poorly represents the company and diminishes the interest (at least mine) in wanting to be part of this team.
While I love the site, I can't say the same for their recruitment team.
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