Working at Carter's | Glassdoor

Carter's Overview

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www.carters.com
Atlanta, GA
1001 to 5000 employees
1865
Company - Public (CRI)
Retail
$2 to $5 billion (USD) per year
Gap, Gymboree, The Children's Place
Carter’s, Inc. owns the largest share of the $20 billion baby and young children’s apparel market (sizes zero to eight) in the United States as well as the $2 billion market in Canada. The Company owns two of the best known and trusted brand names in young ... Read more

Carter's Reviews

3.4
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Carter's CEO Mike Casey
Mike Casey
210 Ratings
  • "Pretty Chill Retail Experience, But a Little Obsessive With Numbers"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Associate in Costa Mesa, CA
    Current Employee - Part Time Sales Associate in Costa Mesa, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Carter's part-time (Less than a year)

    Pros

    My specific location is really calm, and in an area where a lot of regulars come in. Since we tend to have a slower work-day, it's easier to spend more time with each customer, ask them who they're buying for and if they're looking for anything specific, and really get to know them, which usually means they'll feel comfortable and want to buy more and come back.

    The hours are pretty reasonable, and everyone seems super understanding if an issue comes up where you can't make it in on time. The workers are all friendly to each other and make quick bonds; I've already found myself being invited to a co-worker's baby shower. It's a close-knit community, and they do a good job of checking up on you and making sure you're doing alright.

    I've already begun learning things that most new recruits wouldn't get the chance to train in at the bigger, more active stores. The managers and shift supervisors want new recruits to learn how to do more than their job title suggests, so that, if an opening arises for a higher position in another store, we can apply and move up. Carter's is really good about promoting within the company.

    Also, a really nice benefit is that employee discount (25%), in addition to the fact that we are now allowed to join our store's 'Rewarding Moments' rewards program ($1 = 1 point, 75 points = $10 credit to use), so it adds up pretty quickly.

    Cons

    Management seems a little too obsessive with numbers. It gets to a point where customer service is less about actually serving the customer, and more about how we can reach our quota (*note: I'm not saying we shouldn't care AT ALL about numbers, but when an entire register is sectioned off so we can see our daily percentages at all moments of the day [thus leaving only two registers open for actual work], there might just be a problem).

    I have a bit of a bone to pick with 'Rewarding Moments' (our rewards program) too. Each associate is told to continuously ask customers if they would like to join the program, and we do our best to mention it while on the sales floor and during transactions. This is great and all, but just recently, our store manager began putting out the percentages (per associate) of sales that went through with Rewarding Moments. This can be really annoying, because now everyone at my location is obsessed with getting a high percentage, but they don't do it properly. Instead of ringing up MORE customers, to get a HIGHER percentage, they ring up LESS customers and only those that they know have Rewarding Moments, so they can keep their percentages up. And guess who gets the remaining (aka "the majority of") the transactions: the newbies. So while the other workers are praised for their perfect percentages, the newer recruits are being told to "do better" and get their percentages up.

    Advice to Management

    "Rewarding Moments" percentages should be based on how many new people signed up for the program, as opposed to how many members in general came through.

    Also, can we stress more about teaching people our 'HI-FIVE' protocol (as in, being more involved with customers and so on) as opposed to daily quotas and numbers? Anyone can get big numbers; getting people to like you, well, that's the hard part.

See All 585 Reviews

Carter's Interviews

Interview Experience

Interview Experience
67%
17%
14%

Getting an Interview

Getting an Interview
61%
19%
7%
4
4
1
0

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Lead Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at Carter's in February 2017.

    Interview

    3 interviews - one with the assistant manager, one with the store manager, and then one with the district manager. Pretty straightforward questions and they ask mainly about your customer service experience and leadership potential.

    Interview Questions

    • How have you dealt with a coworker in helping them improve their quality of work?   Answer Question
See All 219 Interviews

Carter's Awards & Accolades

  • Fortune 500, Fortune, 2015

Carter's Locations

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