Working at Cellular Sales | Glassdoor

Cellular Sales Overview

Knoxville, TN
5001 to 10000 employees
Company - Private
Cable, Internet & Telephone Providers
$1 to $2 billion (USD) per year
Cellular Sales, America’s premiere retailer of Verizon Wireless products and services, is celebrating our 25th year with more growth than ever. We’re in 41 states with more than 5,000 employees, 700 plus stores and counting!

Cellular ... Read more

Mission: At Cellular Sales, we know that we owe our success to a simple and unrelenting focus on total customer satisfaction. This dedication to our customers has become our corporate mission, and is the backbone for all we do as a company and a team. Our commitment to the communities ... Read more

Company Updates

  • Phones today are smart. All that intelligence can turn your hand-held device into an incredible personal assistant. We believe that technology can make life better — WAY better. Whether you’re rocking a tablet or smartphone, iPhone or Android, the Cellular Sales #PhoneAwesome blog is designed to show you ways your hardware can make every day awesome - and we're sharing some of those tips here on Glassdoor! We know you work hard / play hard. We know you care about the health of your body, family, work and mind. Your phone is an indispensable part of your everyday life, so we're here to make it work best for you! We’ll show you tools and recommend apps to take better photos, shoot epic videos, navigate social media and communicate effectively, all while staying organized and keeping track of all your goals and to-do lists. A great smartphone is only great if you know how to use it, so dive in to make your Phone Awesome! ***And if YOU'RE the phone guru in your family/area, hop over to our Job section and see where we're hiring near you - we always need new tech ninjas on our team!

  • Holiday travel is coming, and if you're going to work while on the road you need the right gear. Check out our tips. hashtag#PhoneAwesome

    Gig Economy and the Smartphone Lifestyle - phoneawesome

    Bad pun aside: with technology, gig workers can earn an income from just about anywhere. In the last few years, contract and freelance work has exploded, with millions of people all over the world earning a side income-in some cases, a full-time income-enabled by high-speed internet and smartphones.

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Cellular Sales Video

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Cellular Sales – Why Work With Us?

Cellular Sales is the nation's largest premium retailer Verizon Wireless.


To provide an unparalleled customer service experience.

Cellular Sales is a 23-year-old privately held company founded and headquartered in Knoxville, Tenn. The company currently operates over 550 locations throughout the United States.

Cellular Sales is a management company that operates authorized wireless phone stores for Verizon Wireless throughout the United States. We are in the process of expanding our retail system throughout the country. We owe our success to a simple and unrelenting focus on total customer satisfaction. This dedication to our customers has become our corporate mission and is the backbone of our success. -Dane Scism CEO

Check out Jeb Blount's book, "People Follow You" featuring the owner of Cellular Sales, Dane Scism in his chapter about "Putting People First".

Cellular Sales is an exclusive retailer for Verizon Wireless products and services. Over 550 cellular stores strong, we have over 3,500 sales professionals and growing. Since 1993, we've experienced over 21 consecutive years of positive growth.

We're looking for motivated people with an entrepreneurial spirit who are looking for a sales employment opportunity where customer service is the foundation of true success.

Culture that Breeds Success

  • Flexible hours
  • Highest commissions in the industry
  • Be a part of a flexible, dynamic sales team
  • We offer medical and 401k benefits

"We owe our success to a simple and unrelenting focus on total customer satisfaction."
Dane Scism, CEO, Cellular Sales

Search opportunities if you're looking to build a rewarding career without losing your independence.

Giving Back to our Communities.

Kentucky Regional Directors, Joe Burns and RC Scheinler, have the hearts and desire to serve their community. They credit the strength of their sales team as the key to giving back. While reaching out to the community, they have the added benefit of strengthening their relationships with their Cellular Sales family and nurturing a sense of teamwork and camaraderie amongst the dealers.

Each summer, the Cellular Sales Kentucky team joins efforts with the Habitat for Humanity. Over the years, we have been involved in building homes for three local families, and this May, we will continue that tradition by supporting a fourth. Kentucky also takes part in Santa’s Workshop/Adopt a Family for Fort Knox Military and Food Pantry Parties to provide food for organizations such as Red Cross, Fort Knox Military Thanksgiving Dinner and Gilda’s Cancer Support Group.

Last March, Cellular Sales of Kentucky answered the call again, as deadly EF-4 tornadoes devastated nearby towns. Henryville, IN was among one of the hardest hit. After establishing the proper contacts, Cellular Sales Kentucky representatives volunteered their time and resources to form three teams that went to the city to help survey needs, sort donated items and clear debris for local homeowners.

​SOAR Youth Ministries Receives $15,000 From Cellular Sales Knoxville-based Verizon Wireless retailer supports local children in need

​​Volunteers at SOAR seek to encourage and educate children in a safe, loving environment.

Quote startThe volunteers at SOAR have a passion for underprivileged youth and want to make a difference in their lives. Quote end

Knoxville, Tenn. (PRWEB) May 30, 2012

SOAR Youth Ministries, a 501(c)3 organization that caters to at-risk youth in the Lonsdale area, has announced it received a donation of $15,000 from Cellular Sales, the nation’s largest Verizon premium wireless retailer based in Knoxville.

SOAR Youth Ministries helps youth through three main programs: PREP (Providing Real Educational Possibilities) After School, Prep Summer and LAMP (Lighting a Mentoring Path). All of these programs seek to encourage, educate and grow children in a safe, loving environment. SOAR Youth Ministries has been serving youth in the Lonsdale area since 1993.

“The volunteers at SOAR have a passion for underprivileged youth and want to make a difference in their lives,” said Clayton Wood, executive director of SOAR Youth Ministries. “With the help of Cellular Sales, we get closer to that goal every year.”

Cellular Sales has supported SOAR Youth Ministries for three years. The funds will be used for the organization’s summer program, Prep Summer. The program aims to fulfill academic needs for children and helps prevent learning loss that sometimes occurs over the summer. According to Wood, the children in the program not only retain the information they learned at school the year before, but they continue to learn so they will be better prepared the following school year.

Cellular Sales will also sponsor the annual SOAR Golf Tournament. The tournament gives supporters and residents the opportunity to have fun and raise additional funds for a good cause. The event will be held this year on Monday, July 2 at Gettysvue Golf Course, 9317 Linksvue Drive.
“SOAR Youth Ministries is always looking for volunteers with a willing heart,” said Wood. “Jobs include meals, tutoring, reading and sports programs, worship team, field trip help and community outreach.”

About Cellular Sales
Cellular Sales is the nation’s largest Verizon premium wireless retailer. Founded in Knoxville, Tenn. in 1993 by University of Tennessee graduates, Dane and Meg Scism, the company currently operates almost 500 locations.

We’re constantly looking for new folks at Cellular Sales, and it’s quite a herculean task. Meet the team that helps support incoming talent.

What attracted you to Cellular Sales? What keeps you here? I was immediately attracted to Cellular Sales after meeting with Ann Snyder. I had no reservations coming on board with the National Recruiting Team. The gratification of knowing that I am making a true difference in the company, and the excellence of the people that I work with daily, keeps me here. Cellular Sales was definitely a leap of faith for me and I have never looked back! I know every day that I made the right decision. -Carla McCarter

What attracted you to Cellular Sales? What keeps you here? I have been recruiting for Cellular Sales since 2009, but only started working directly for Cellular Sales in 2011. I was approached by my previous company (a staffing firm) with this new opportunity to help a rapidly growing company staff their sales force. I had previously recruited sales members for a competitor, so I thought it would be very similar – I couldn’t have been more wrong! Once I learned the unique business model and how the sales team is compensated and treated, I was in awe! I couldn’t believe that a company finally [understood] how to treat their sales force, letting them make decisions and just do what they do best without all the rules and restrictions [unlike] other companies. [As a recruiter], I enjoyed selling people on [working for Cellular Sales] and when the opportunity [to join the company] presented itself, I couldn’t refuse. I stay because of the great team of people I work with – not just the ones in my office (who are awesome) but all the market recruiters and Regional Directors that I interact with daily. My job is ever-changing and it keeps me on my toes with all the new challenges of a growing company. -Amy Bollinger

What challenges do you face? What are you most excited about? I think we all face some of the same challenges, and that’s continuing to find talented successful sales reps to fill our growing markets. It’s harder in some markets than it is in others, but we are always up for that challenge! I’m always excited to see results for our efforts so I’ll be interested in what our numbers are at the end of the year. -Alicia Spencer

Dear Applicant,

To grasp the culture of Cellular Sales, one must understand our company's core beliefs.

We begin with the belief that our customers should have an exceptional experience each and every time they encounter Cellular Sales, and that experience should not end at the point of sale.  Furthermore, Cellular Sales is built around two concepts. One, the idea that our leadership serves our sales professionals.  This attitude is fundamental in providing our sales staff the tools and mindset needed to delight our customers. Secondly, our sales professionals and team members maintain the entreprenerial spirit our company was founded on. We respect creative, hardworking individuals who realize the importance of taking ownership of their customers and their opportunities.

More importantly, Cellular Sales was designed to give each sales professional the opportunity to succeed. As a result, we encourage leadership on the sales floor versus traditional management. Baffling to most retailers is how we can continue to grow, expand and provide outstanding customer service with very little management inside our stores. This is possible because of Cellular Sales’ belief in putting people first and recruiting not only sales skills, but character.

Although Cellular Sales is divided into many smaller markets, each market has adopted the rigorous Recruit the Best system. This recruiting process involves completing an online application, submitting a resume, potentially three rounds of standardized, scored interviews along with a drug test and background check. We are looking for individuals who are honest, personally responsible, goal oriented, socially driven, socially confident, possess a hard work ethic and integrity, and have a servant’s heart. Although the process is meticulous, we believe we are able to select the right individuals that create a culture that needs minimal supervision, and provides an opportunity for our sales professionals to creatively care for their customers. According to a recent Career Builder survey, we are attracting these solid candidates as a direct result of our great locations, the desirability of the wireless industry, the high commissions, the advancement opportunities and the reputation of our company.

Our excellent retail locations continue to attract customers and solid candidates. Our growth is evident in the five consecutive years we have won the INC. 5000 award. The INC. 5000 award is presented to the fastest growing private companies in the United States. We were presented with the award again in 2013, making Cellular Sales a six time award winner!  According to Dane Scism, are most important assets are our great people followed by our great locations.

In January of 2012, we adopted an employee model with our sales force. Originally, Cellular Sales contracted with small business owners. We have been intentional about keeping the culture of an entrepreneurial spirit, even with the change to the new model. The change was a result of a desire to provide additional training to our sales force and offering them and their families’ added benefits. Our hope is to also attract high caliber individuals that appreciate an employee model but still crave the independence and flexibility we still offer.

We are able to provide each new sales professionals with a specialized training experience.  Professional training centers are located throughout the United States; each new trainee shadows existing reps on the sales floor, and attends sales training either in the local market or in a national training center. They return to their local market for additional training and receive a designated mentor to guide them through the remaining transitional period. Over the last three years, we have seen a success rate of almost 80% with trainees who successfully transition to the sales floor. Our goal is to design additional training programs that will assist all of our employees with personal and professional growth. Many areas work with outside sales consultants including Verizon Wireless and Apple professionals to assist in your professional development.

Cellular Sales continues to grow and has an aggressive expansion plan in place for 2014-2015! We will expand into new areas and grow our existing markets. Come and be a part of our team! We look forward to meeting you.


Ann Snyder

National Talent Acquistion

Things we believe:

We believe in treating people the way we want to be treated.
We believe if you give people trust and freedom they usually make good choices. (We are assuming these are honest, personally responsible people.)

We believe in giving people the opportunity and the tools to succeed.
We believe character is important in work and life.
We believe in out of the box ideas.
We believe in embracing an entrepreneurial spirit.

We believe we can always be better.
We believe in professionalism from the inside out.
We believe in exceptional, not good customer service.
We believe in listening to our customers and sales reps
We believe the leadership works for our sales reps.
We believe that honesty, work ethic, personal responsibility, a positive attitude, and a servant's heart are critical to our success.

Cellular Sales Reviews

  • Featured Review

    Helpful (10)

    "Best opportunity in Wireless!!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mobile Account Manager in Phoenix, AZ
    Current Employee - Mobile Account Manager in Phoenix, AZ
    Positive Outlook
    Approves of CEO

    I have been working at Cellular Sales full-time (More than a year)


    I've spent the better part of two decades in Retail Wireless (mostly Management). I've worked on the Corporate side, for Indirects and for National Retailers. There is no better company to work for in Wireless. Period.

    Here's why-

    Management genuinely cares about you and your opinion- They go out of their way to make sure you're taken care of.

    Training isn't an afterthought- You're taught how to be a professional salesperson. I haven't seen anyone fail for not getting the attention they need to be successful.

    The pay structure is far away the best in Wireless- Many top sales people would double their income moving to CS. If you're a go-getter, it's truly life changing income.

    It's an actual career opportunity- If you're willing to bring your A-game daily you can easily make enough income to support a family in this position. But this is just the start. If you put in the effort and want to move on they will guide you down a path that doesn't suddenly dead-end.

    The people who make the decisions that affect your ability to earn income, your schedule and overall general well-being don't do it from an Ivory tower- Leadership is in the stores regularly. They know what it takes to be successful here and don't make decisions that negatively impact you.

    They're genuinely looking out for your customers best interest. Most companies say that but rarely back it up. CS always does what's best for your customers. No more losing a long term customer over a dumb policy.

    It's fun- If you like taking with people, solving problems and working with cutting edge technology it will never feel like a job. On top of that, it's super rewarding to hear customers thank you for helping them out.


    It's not all gumdrops and lolly-pops. You have to work hard everyday. You'll often go home mentally exhausted (if you're doing it right). You're basically running your own business. Big rewards require big effort. If you're not a grinder, it's probably not the right fit for you. But if you're tired of working hard and getting no where fast, this opportunity will change your life.

    Advice to Management

    Keep putting your employees and customers first. So many other companies out there fail at this, big time.

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Cellular Sales Photos

Cellular Sales photo of: Our East TN team completing the NOLA Tough Mudder Competition
Cellular Sales photo of: Our Nashville Crew!
Cellular Sales photo of: Our Nashville Crew!
Cellular Sales photo of: Our Nashville Crew!
Cellular Sales photo of: Our Nashville Crew!
Cellular Sales photo of: Achieved 5K!!
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Cellular Sales Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (1)  

    Sales Representative Interview

    Anonymous Employee in Westminster, CO
    Accepted Offer
    Positive Experience


    I applied in-person. The process took 3 days. I interviewed at Cellular Sales (Westminster, CO) in December 2019.


    Took an hour and a half. Very professional and thorough. I was very impressed with how clearly everything was explained and what the expectations are of the company. Overall it was a great experience.

    Interview Questions

    • Baeically anything you can think that would be asked in an interview was.   Answer Question
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Cellular Sales Awards & Accolades

  • Inc. 5000 Fastest Growing Private Companies in America, Inc. Magazine, 2015
  • Inc. 5000 Fastest Growing Private Companies in America, Inc. 5000, 2018
  • Top Verizon Agent of the Year, Verizon Wireless, 2017
  • Inc. 5000 Fastest Growing Private Companies in America, Inc. Magazine, 2016
  • The Large Business Excellence Award,, 2012
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