Working at ChaCha | Glassdoor

ChaCha Overview

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Carmel, IN
1 to 50 employees
2006
Company - Private
Information Technology
$5 to $10 million (USD) per year
Unknown

ChaCha Reviews

2.7
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Recommend to a friend
Approve of CEO
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Scott Jones
7 Ratings
  • "Was great the first two years; became a joke after major salary changes"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guide
    Former Employee - Guide
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible salary, instant payment, Easy to do, Interesting job, Great for people who love trivia, perfect for moms looking to make a few extra dollars in between the REAL job of raising their children. No phone work, which is a bonus when small children are around.

    Cons

    The pay system used to be complex, but at least it was based on MONEY. You basically earned two cents for every question you answered (but it was easy to answer approx 40 to 50 questions an hour as we were given great training for where to find the most accurate info in the quickest manner). Then management turned the pay system into a confusing mess of earning COINS (essentially points) which could then be converted to a monetary value after a minimum was earned. The already low pay was essentially cut by 33 %..It was ridiculous and I quit working for them.

    Advice to Management

    Communicate with the Guides. They are the heart and soul of the company. They are the ones who interact with the clients and they are what make ChaCha different from any other search engine. We are not bots, but actual humans communicating with another person via text. Do not devalue the work we do to ridiculously low pay levels. I had been a guide for four years and was FAST and had great ratings. But when I spend 4 hours working and I haven't even made enough to buy a gallon of milk, it was no longer worth my time. I LOVED the job. I hated quitting. I understand it is a business and you must make money, but if your niche is having LIVE people actually answering your texts, pay them a reasonable rate, since they are the only thing that set you apart from any other search engine.

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ChaCha Photos

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ChaCha Interviews

Experience

Experience
75%
25%
0%

Getting an Interview

Getting an Interview
66%
8%
8%
8
8

Difficulty

2.0
Average

Difficulty

Hard
Average
Easy
  1.  

    Helpdesk Interview

    Anonymous Employee in Carmel, IN
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at ChaCha (Carmel, IN) in November 2012.

    Interview

    The initial experience as i walked into the was very positive. The front desk person was very inviting. The interview then went on a tour of the facility. Then starting asking the basic interview questions.

    Interview Questions

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