Mission: Our story began over 20 years ago at one, small location in Covington, KY. Since then, we have grown to nearly 1,000 Check `n Go retail stores and have serviced over 50 million loans. In 2003, Check `n Go launched online capabilities, which improved its service offerings.
I have been working at Check 'n Go full-time (More than 3 years)
Easy to learn systems that we're able to incorporate the new info whenever there is a system update or changes in script. It's very convenient to have the option to call a sister store and have that door open to ask questions and get feedback from our many knowlegeable managers. I enjoy the many travel opportunities I have recieved that have allowed me to observe how other stores operate and handle customer transactions, questions and complaints. This allows me to bring back what I learned to my home store and improve my own customer service. I started as a PT employee and was awarded the FT position after working for so many stores in my district which was a very welcome surprise.
The only downside I can really say about checkngo is that the hours available to PT and FT csr's is not enough to have financial stability and security. I realize that this has to do with customer volume and any particular stores needs; However, if the managers are allotted 40 hours a week, even on the slowest of days, why can't the csr's get a slight boost in our minimum hours. Some of us only work 10-14 hours a week if we're lucky. This is also a hinderance when there is mandatory training that needs to be done and we don't have enough time to complete it and we're made to feel like we are not adequately managing our time. Bonuses should also be reconstructed to be more accessible.
Advice to Management
If there is training to be done there should be a rise in hours to allow both Managers and CSRs ample time to complete them.
I applied in-person. I interviewed at Check 'n Go (Cedar City, UT).
My Potential Boss Was Younger Than Me And The DDO At The Time Asked Me If I Was Okay With That. I Thought That Was Weird. A Boss Is A Boss No Matter What Age They Are.
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