Working at Cherwell Software | Glassdoor

Cherwell Software Overview

Colorado Springs, CO
201 to 500 employees
Company - Private
Information Technology
Unknown / Non-Applicable
A global leader in IT service management and IT asset management, Cherwell empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell® Service Management platform is built ... Read more

Mission: At Cherwell, we help organizations achieve their core purpose through the use of intuitive technology that enables better, faster and more affordable innovation.

Company Updates

  • Cherwell Introduces Facilities Management Solution

    Cherwell Expands Service Management Offerings with Introduction of Facilities Management Solution

    Release Signals Company's Commitment to Comprehensive Enterprise Service Management Strategy Colorado Springs, Colorado - Cherwell Software announced today the release of its Facilities Management mergeable application (mApp™), the first of a series of soon-to-be-released solutions that offer robust, line-of-business capabilities to organizations worldwide.

  • Cherwell recognized as a Top 10 Service Desk Software Solution for the Enterprise

    Top 10 Service Desk Software for Enterprise

    Consider this list of software products rated by enterprise reviewers. These scores and rankings are based on 1084 reviews across 74 products in our enterprise category. Cherwell Service Management, JIRA Service Desk, and ServiceNow ranked as the top 3 Service Desk products for enterprise.

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Cherwell Software – Why Work For Us?


At Cherwell, we help organizations achieve their core purpose through the use of intuitive technology that enables better, faster and more affordable innovation.

Our co-founders, industry veterans who personally experienced the frustrations, disappointments and broken promises standard within the software industry, dreamed of a better kind of company. They wanted to put customers first and provide an exceptional customer experience—confident that profits and other business rewards would follow. They also wanted to build a company that would stand the test of time. 

With decades of combined experience in the ITSM industry, our founders began by tackling the core workload of all IT departments: IT service management. By providing the tools needed to automate routine maintenance tasks and simplify the delivery of IT services, our technology gives IT teams the freedom to focus on business enablement and transformation.

In fact, our technology was built from the ground up—not retrofitted—to empower innovation beyond the traditional boundaries of IT. Our modern, metadata platform lets you rapidly build business solutions without the need to manage code, employ costly development resources, or worry about breaking what you’ve already built when it’s time to upgrade. Armed with unprecedented power and flexibility, Cherwell customers have automated workflow for thousands of line-of-business solutions—from HR to Loan Processing to Student Information Systems. 

With each new solution designed, another Cherwell customer achieves something amazing. The question is, where will YOU go with Cherwell at your side?


Cherwell® Service Management

Cherwell Service Management is a powerful ITSM solution that provides IT teams the flexibility needed for rapid configuration, minimal maintenance, and limited administration–at a fraction of the cost of legacy ITSM solutions.

Cherwell® Asset Management

Cherwell Asset Management is a world-class IT asset management solution designed for organizations seeking significant and immediate reductions in software audit risk, license spending, and IT overhead.

Cherwell mApp™ Solutions

Cherwell mApp solutions are applications that integrate with the Cherwell Service Management platform, enabling customers and partners to quickly and easily install and merge new line-of-business functionality or capabilities.

Cherwell Business Technology Platform

Cherwell’s Business Technology platform enables IT organizations to partner with the business to build solutions that solve challenges outside the traditional boundaries of IT.


There is much more to Cherwell Software than the technology we create. At Cherwell, we are first and foremost a diverse group of talented people who are passionate about what we do. We are committed to doing business honestly, putting our customers first, and offering a work environment in which employees can thrive and grow.

Right now is an especially exciting time to be at Cherwell. Our global presence is growing rapidly, which means you have the opportunity to make a real and lasting impact, no matter what your role. Come be a part of our journey!

Our Core Values

Our core values shape all we do at Cherwell, helping us tackle challenges, take risks, be creative, and ultimately support and empower our customers.

Heart: We genuinely care about our customers, our communities, and each other.

Hunger: We are relentless about being the best at what we do.

Humility: We act with confidence, not arrogance.

Honesty: We are advocates for doing what is right.

We're hiring! Apply Here!


Cherwell Software Reviews

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Cherwell Software Chief Executive Officer Craig Harper
Craig Harper
37 Ratings
  • Helpful (4)

    "Great company going through needed changes in order to keep up with the growth."

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience in Colorado Springs, CO
    Former Employee - Customer Experience in Colorado Springs, CO
    Positive Outlook
    Approves of CEO

    I worked at Cherwell Software full-time (More than a year)


    People are great, smart and dedicated. Company has a plan to grow and is in a position to leverage their product and talent. Strong leadership willing to move the company to a growth company.


    Location is the challenge. Continue to offer work at home as an option. This will continue to bring in strong talent

    Advice to Management

    Change is tough. Keep the focus and keep moving forward.

See All 92 Reviews

Cherwell Software Photos

Cherwell Software photo of: First things first
Cherwell Software photo of: CEO Craig Harper at the Cherwell Global Conference
Cherwell Software photo of: Work Space
Cherwell Software photo of: Cherwell Corporate Headquarters
Cherwell Software photo of: Downtown Denver Office
Cherwell Software photo of: UK Office
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Cherwell Software Interviews



Getting an Interview

Getting an Interview





    Director of User Experience/UI Design Interview

    Anonymous Interview Candidate in New York, NY
    No Offer
    Neutral Experience
    Easy Interview


    I applied online. The process took 1+ week. I interviewed at Cherwell Software (New York, NY).


    Initial phone screen interview was friendly, engaging and enjoyable. The technical screen interview was unusually brief and somewhat abrupt. Clearly, considering the time spent, it would be difficult to form an adequate assessment.

    Interview Questions

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Cherwell Software Awards & Accolades

  • Top Company, ColoradoBiz Magazine, 2015
  • Technology Fast 500™, Deloitte, 2015
  • Top 100 Technology Companies, Built in Colorado, 2015
  • Pikes Peak Company of the Year, Colorado Springs Regional Business Alliance, 2015
  • Magic Quadrant for IT Service Support Management Tools, Gartner Magic Quadrant, 2015
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Work at Cherwell Software? Share Your Experiences

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