Working at Chico's FAS | Glassdoor

Chico's FAS Overview

Fort Myers, FL
10000+ employees
Company - Public (CHS)
$2 to $5 billion (USD) per year
Chico's FAS, Inc. is a cultivator of brands serving the lifestyle needs of fashion-savvy women 30 years and older. Our brand portfolio currently consists of three brands: Chico's, White House Black Market and Soma. Our brands are all specialty ... Read more

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Chico's FAS – Why Work For Us?


About Chico's FAS Inc.

The Company, through its brands – Chico's, White House | Black Market, and Soma Intimates, is a leading women's omni-channel specialty retailer of private branded, sophisticated, casual-to-dressy clothing, intimates, complementary accessories, and other non-clothing items. The company operates about 1,500 boutiques and outlets throughout the U.S. and Canada and has direct-to-consumer channels for each of its brands. 

Chico's FAS helps women look as great as they feel by delivering amazing personal service and offering unique products, all within a warm and inviting boutique atmosphere. All brands share the same focus on creating lifelong relationships with customers, offering them high quality merchandise and amazing personal service. 

At Chico’s FAS, we value our customers, integrity, respect, vibrant spirit, and high performance. Our commitment to encourage and support the success of each associate makes Chico’s FAS, Inc., the Most Amazing Place to Work, Learn, & Grow! As we continue to grow our brands, we invite you to learn more about the opportunities to become a part of our incredible team.



 In 1983, Marvin and Helene Gralnick opened the first Chico's at Periwinkle Place on Sanibel Island, Florida. Transforming an old 800 square foot tobacco shop, Marvin built counters, shelves, and cubbyholes while Helene designed the Chico's logo. They named the store after Helene's best friend's bilingual parrot, Chico, and began selling specialty folk art products from Mexico. That is how Chico's Folk Art Specialties was born! 

Along with the Mexican folk art, Marvin and Helene tried a small sampling of cotton sweaters from Mexico. The sweaters were such ‘hot' sellers that Marvin and Helene decided to forgo selling the folk art and focus on clothing and related accessories. Marvin began designing the clothes with Helene and contracting the manufacturing in Mexico. At that point, they shortened the name to what now is Chico's FAS, Inc.

It wasn't long before Chico's opened its second store in 1985 on Captiva Island, Florida and quickly followed with more. 

In 1994, Chico's 107,000 square foot World Headquarters was built in Fort Myers, Florida. As we grew, so did our headquarters. In 2002, Chico's purchased a 235,000 square foot distribution center with offices in Winder, Georgia. The opening of this facility in December 2002 allowed Chico's product to quickly and efficiently get to our stores in order to better service our customer.  Both our World Headquarters and our Winder facility continue to grow.

In 2003, Chico's FAS, Inc. acquired White House | Black Market – a privately-held specialty retailer of private-label women's apparel and accessories. Founded in 1985, the first White House | Black Market store opened in Baltimore's Harborplace as a small boutique carrying white – and only white – clothing and accessories for women. In 1995 the color black was added in a store called "Black Market." Then in 1997 both colors were combined under one roof in what is known as "White House | Black Market."

In 2004, Chico's opened its first intimate apparel stores, Soma by Chico's. Soma extends Chico's product line and more completely wardrobes the customer. The Soma product is inspired by and designed for the Chico's customer. Chico's also expanded its distribution center facility in Winder during 2004 and again two years later. 

In September 2011, Chico’s FAS purchased Boston Proper, a leading direct-to-consumer retailer of women's apparel and accessories. Boston Proper provides sensuous, distinctive fashions designed for today's independent, confident and active woman. 

Though we have unique brands, we share common vision and values. Chico's FAS, is constantly evolving and growing; always striving to meet the needs of our customers and associates.

Today, under the Chico’s, White House | Black Market, Soma Intimates and Boston Proper names, the company operates about 1,500 boutiques and outlets throughout the U.S. and Canada and has direct-to-consumer channels for each of its brands.





Our associates are the heart and soul of our company. At Chico’s FAS, Inc, we value our customers, integrity, respect, vibrant spirit, and high performance. We are also committed to providing our customers with exciting merchandise, compelling marketing, and the Most Amazing Personal Service in an enjoyable shopping environment. We invite you to learn more about our organization…The Most Amazing Place to Work, Learn, and Grow.



Customers First
We are customer-centric: passionate about our amazing personal service.

We expect honesty and trustworthiness 100% of the time.


We care about each other, our customers and our business partners.


Vibrant Spirit
Our entrepreneurial spirit that makes getting things done, productive and fun.


High Performance
When Chico’s FAS wins, we all win.



Most Amazing Personal Service
We treat our customers as friends. We earn their confidence by helping her to look and feel beautiful every day.


We Love What We Do!
We don’t just make and deliver clothing. We have a passion for fashion.


Most Amazing Place to Work, Learn and Grow
We constantly coach, encourage, and challenge, guiding our Associates to be the best they can be.



 The Chico’s benefits program offers a full range of competitive and comprehensive options for our associates and their families. The Company pays the majority of the cost, to insure that programs are affordable to our associates and meet their diverse lifestyle needs.

 Regular Full Time Associates are offered the following programs:


  • Medical, Rx, Dental and Vision
  • Flexible Spending Accounts
  • Associate Life Insurance, AD&D and dependent life coverage
  • Short and Long Term Disability
  • Optional Voluntary Benefits



  • 401(k) with company matching contributions
  • Employee Stock Purchase Plan



  • Competitive Paid Time Off is offered for holidays, vacation, illness or personal emergency
  • Associates are eligible for Tuition Assistance, Adoption Assistance and a full service Employee Assistance Plan
  • Chico’s also offers generous product discounts to associates and their families



  • All regular full time associates are bonus eligible, with specific programs and goals based on their position.

Part-time associates are able to purchase limited medical, dental and vision coverage and are also eligible for a generous discount on company products.



  • On Site Early Education & Child Development Center: Available to children of Chico’s FAS Associates, the center is operated by Bright Horizons, the world’s largest provider of workplace childcare and early education.
  • On Site Fitness Center: The Viva Verna! Fitness Center offers you the option of an independent work-out or with a Certified Personal Trainer. We also have a variety of classes on-site as well as a lactation room for nursing mothers, massage therapists on-site, nail technicians, and more! 
  • Marathon Health Center: Health Services at Work! Our new Health Clinic, which opened May 2011, Offers care for common illnesses and health concerns, free health assessments, and coaching for weight management, smoking cessation, and chronic conditions such as asthma or diabetes.
  • The Company Store: Shop our samples and heavily discounted merchandise from all of our brands Tuesday through Friday.
  • Bear Rock Café and Catering: Three onsite cafes offering fresh sandwiches, salads, soups and more!
  • Associate Services: Convenient on-campus services are offered to associates at our Ft. Myers campus, including auto detailing, dry cleaning, personal package shipping, alterations and custom sewing, ATM access, and fresh cut flowers for purchase.
  • Going Green!

Chico’s FAS, Inc. is committed to reducing our carbon footprint and increasing our associates’ awareness toward environmental issues. Using eco-friendly disposable food containers, plates, bowls, cups and flatware is a positive step toward our goal of being a greener company. In addition, containers have been placed throughout the NSSC campus for the recycling of bottles and cans, paper, and toner cartridges.



About Chico's


In 1983, Marvin and Helene Gralnick began selling Mexican folk art and cotton sweaters in a small store on Sanibel Island, Florida. In the 25 years since then, we’ve helped millions of women look as great as they feel. Our chic prints, artisan jackets, and wrinkle-free Travelers collection have built quite a following at our boutiques. Our friendly environment and unique styles connected with customers in a special way that quickly evolved into over 600 Chico’s boutiques nationwide. As Chico’s has grown, our values – beautiful apparel, exceptional service and deep appreciation for our customers – still remain at the heart of who we are today.

Today, Chico’s currently operates more than 600 boutiques and over 100 outlets across the U.S., the District of Columbia and Puerto Rico. Chico’s also publishes

a popular catalog about once a month and offers round-the-clock shopping at


About White House | Black Market

In 1985, The White House, a tiny women’s boutique exclusively offeringundefined

white and ivory apparel and accessories opened its first retail store inBaltimore, Maryland. Continuing to leverage the elegance and simplicity of a monochromatic theme, Black Market opened its first store in 1995. With the success of both concepts, the two were combined in 1997, when the current White House | Black Market brand was launched. Acquired by Chico’s FAS, 

Inc. in 2003, White House | Black Market offers chic, sophisticated style apparel and accessories in timeless shades of black and white and occasionally related shades. Throughout the journey, our passion has always been to make women feel beautiful. That’s what we’re about. Our clothing remains a symbol of who we are: the honest simplicity of black and white, and the remarkable individuality of the different styles we build from it.


WH|BM currently operates more than 400 boutiques and over 50 outlets across the U.S., Canada, Puerto Rico and the U.S. Virgin Islands.

White House | Black Market has direct-to-consumer sales through its popular catalog and Web site,


 About Soma Intimates  


 Launched under the Chico's brand umbrella in 2004, Soma initiallyconsisted of ten boutiques, each dedicated to offering supremely comfortable, high quality bras, panties, sleepwear and activewear in a welcoming environment. Its mission was and remains to design and produce merchandise that flatters the body. At Soma Intimates, we know that beautiful begins underneath. Soma offers beautiful and sensual lingerie, loungewear and beauty. Home of the warmest personal service, we embrace women with luxuriously soft fabrics, innovative fashion, and an always perfect fit.

Soma Intimates currently operates over 200 boutiques and over 15 outlets. Soma publishes its own catalog and includes inserts in selected Chico's catalog editions. Women can also shop Soma Intimates at

Chico's FAS Reviews

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Chico's FAS President and Chief Executive Officer Shelley Broader
Shelley Broader
117 Ratings
  • "Career and Culture all in one!"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Fort Myers, FL
    Current Employee - Manager in Fort Myers, FL
    Positive Outlook
    Approves of CEO

    I have been working at Chico's FAS full-time (More than 10 years)


    At Chico's FAS headquarters in Fort Myer's Florida, I have been able to build an amazing career. You are in charge of your destiny - you can build the career that you want. I love the people I work with daily...we work hard, but we also have a blast while doing so. The culture that the Senior Leadership Team has built gets stronger and stronger every day. A culture of support for one another and one that promotes and encourages personal and career development at any level. The benefits package and the on-site amenities are awesome (including a daycare, gym, and car wash/detailing!)


    Truly can't think of any...

    Advice to Management

    Keep doing what you're doing!

See All 1,107 Reviews

Chico's FAS Interviews

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Interview Experience

Getting an Interview

Getting an Interview

Interview Difficulty


Interview Difficulty




    Sales Lead/Management Interview

    Anonymous Employee in Sevierville, TN
    Accepted Offer
    Positive Experience
    Average Interview


    I applied through an employee referral. The process took 2 weeks. I interviewed at Chico's FAS (Sevierville, TN) in January 2017.


    I completed the online application and was called 24 hours later for an interview. I interviewed with the Manager, first, who was great! The second interview was with the Asst. Manager who was super friendly. I could tell they enjoy working for the company! They pay well and have a bonus feature, as well as a great discount. My last interview was over the telephone with the District Manager, who was all business. She asked lots of scenario questions on how I would handle conflict with staff and customers as a manager. Once I finished with the DM, I was contacted the next day and offered the job. The process was timely and very professional.

    Interview Questions

    • What would I do with an employee that was not meeting sales goals? What would I suggest to help the employee meet their goals? What would I do, if the employee still was unable to perform? How would I handle conflict among employees? How would I handle a difficult customer?   Answer Question


    There was not a real negotiation process. I had told them what I was expecting for pay and the met my requirements.

See All 210 Interviews

Chico's FAS Awards & Accolades

  • Fortune 500, Fortune, 2015

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