Today, it's an honor to be recognized as a Women's Forum of NY Corporate Champion for accelerating gender parity in the boardroom with 56% of our board seats held by women.—6 days ago
Soma creates new store prototype in Columbus, OH. President Mary van Praag shares the details with WWD.—7 days ago
The Company, through its brands – Chico's, White House | Black Market, and Soma Intimates, is a leading women's omni-channel specialty retailer of private branded, sophisticated, casual-to-dressy clothing, intimates, complementary accessories, and other non-clothing items. The company operates about 1,500 boutiques and outlets throughout the U.S. and Canada and has direct-to-consumer channels for each of its brands.
Chico's FAS helps women look as great as they feel by delivering amazing personal service and offering unique products, all within a warm and inviting boutique atmosphere. All brands share the same focus on creating lifelong relationships with customers, offering them high quality merchandise and amazing personal service.
At Chico’s FAS, we value our customers, integrity, respect, vibrant spirit, and high performance. Our commitment to encourage and support the success of each associate makes Chico’s FAS, Inc., the Most Amazing Place to Work, Learn, & Grow! As we continue to grow our brands, we invite you to learn more about the opportunities to become a part of our incredible team.
The Chico’s brand was founded in 1983 as a boutique selling Mexican folk art and cotton sweaters from a store on Florida’s Sanibel Island. Today, we offer women exclusively designed, private branded clothing featuring a combination of fabulous style with on-trend and one-of-a-kind designs for a wardrobe that is fashionable, unique, relaxed, figure-flattering, and comfortable. Chico's acquired WHBM in 2003 and then opened the first Soma boutique in 2004.
Chico's FAS, Inc. embraces a culture of servant leadership. What sets us apart is our commitment to Most Amazing Personal Service. Our boutiques have focused on it since our founding – it’s our unique, special quality – and you see it in our Chico’s, WHBM and Soma stores every day.
Across our 21,000 associates in our boutiques, Georgia-based Distribution and Contact Center, and Florida-based National Store Support Center, we exemplify Most Amazing Personal Service to EACH OTHER in our daily interactions. It's our passion to inspire and empower one another and give back to the communities in which we live and work.
Providing Most Amazing Personal Service to our customers, our communities, and each other makes Chico's FAS, Inc. an amazing place to work, learn and grow.
For more detailed information on Chico's FAS, Inc., please visit www.chicosfas.com.
Through service and giving back, our Chico's, White House Black Market, and Soma associates are passionate about supporting the communities in which we live and do business.
Our associates are the heart and soul of our company. At Chico’s FAS, Inc, we value our customers, integrity, respect, vibrant spirit, and high performance. We are also committed to providing our customers with exciting merchandise, compelling marketing, and the Most Amazing Personal Service in an enjoyable shopping environment. We invite you to learn more about our organization…The Most Amazing Place to Work, Learn, and Grow.
We are customer-centric: passionate about our amazing personal service.
We expect honesty and trustworthiness 100% of the time.
We care about each other, our customers and our business partners.
Our entrepreneurial spirit that makes getting things done, productive and fun.
When Chico’s FAS wins, we all win.
Most Amazing Personal Service
We treat our customers as friends. We earn their confidence by helping her to look and feel beautiful every day.
We Love What We Do!
We don’t just make and deliver clothing. We have a passion for fashion.
Most Amazing Place to Work, Learn and Grow
We constantly coach, encourage, and challenge, guiding our Associates to be the best they can be.
The Chico’s benefits program offers a full range of competitive and comprehensive options for our associates and their families. The Company pays the majority of the cost, to insure that programs are affordable to our associates and meet their diverse lifestyle needs.
Regular Full Time Associates are offered the following programs:
HEALTH, LIFE AND DISABILITY
SAVINGS AND INVESTMENT OPPORTUNITIES
PAID TIME OFF & WORK LIFE BENEFITS
Part-time associates are able to purchase limited medical, dental and vision coverage and are also eligible for a generous discount on company products.
ADDITIONAL BENEFITS FOR NATIONAL STORE SUPPORT CENTER ASSOCIATES:
Chico’s FAS, Inc. is committed to reducing our carbon footprint and increasing our associates’ awareness toward environmental issues. Using eco-friendly disposable food containers, plates, bowls, cups and flatware is a positive step toward our goal of being a greener company. In addition, containers have been placed throughout the NSSC campus for the recycling of bottles and cans, paper, and toner cartridges.
In 1983, Marvin and Helene Gralnick began selling Mexican folk art and cotton sweaters in a small store on Sanibel Island, Florida. In the 25 years since then, we’ve helped millions of women look as great as they feel. Our chic prints, artisan jackets, and wrinkle-free Travelers collection have built quite a following at our boutiques. Our friendly environment and unique styles connected with customers in a special way that quickly evolved into over 600 Chico’s boutiques nationwide. As Chico’s has grown, our values – beautiful apparel, exceptional service and deep appreciation for our customers – still remain at the heart of who we are today.
Today, Chico’s currently operates more than 600 boutiques and over 100 outlets across the U.S., the District of Columbia and Puerto Rico. Chico’s also publishes
a popular catalog about once a month and offers round-the-clock shopping at www.chicos.com.
White House | Black Market
White House Black Market is a multichannel fashion retailer that began as two small Baltimore, Maryland boutiques—The White House, opened in 1985 and Black Market, opened in 1995. The brand, acquired by Chico’s FAS in 2003, is dedicated to providing a modern wardrobe for the way women live now, offering customers curated clothing collections at more than 436 boutiques and over 72 outlets across the United States, Canada, Puerto Rico and the U.S Virgin Islands and online at whbm.com.
WHBM exists to celebrate and support women with a collection of versatile, modern pieces, exceptional customer service and expert styling advice, dedicated to providing everyday luxury for on-the-go, multifaceted lives.
Although named for the simplicity of black and white, the modern, curated collections always reflect the latest colors, prints and styles. WHBM expert stylists can always help transform a closet, style the current trends or create a unique look—and their services are always complimentary. In boutiques and online, exceptional personal service is the hallmark of everything WHBM does and customers always come first.
In 2004, a design team of women set out to create something they saw missing from the marketplace: a line that gives women what they really want. Bras as comfortable as they are beautiful. Panties that stay where they should. Pajamas soft enough to bring us the sleep we so deserved. They began innovating, and they started Soma.
Nearly 300 boutiques and millions of loyal customers later, Soma continues to improve women's lives every day with exclusive products you can't find anywhere else. Our experienced design team is still led by women—so we never stop making things better. More comfortable. Softer. More flattering. Because confidence is the sexiest thing a woman can wear.
Soma is—and always has been—so much more than sexy.
I worked at Chico's FAS full-time
Nice people, Work from home once a week, Creative fun-looking office space
Sub-par benefits, small location lacks an adequate number of restrooms. Staff is overworked/overextended, Everyone is expected to stay in office until at least 5:30pm even though the nature of the jobs should allow for more flexibility of core office hours, can't work from home Monday or Friday
Advice to Management
Could use a bigger office space with more restrooms or allow more work from home days.
I applied online. The process took 4 weeks. I interviewed at Chico's FAS (Fort Myers, FL) in October 2017.
This interview panel was for Director, Digital Marketing for one of three CHICOS FAS brands. First, HR set up a call at 4pm EST on a Monday with the hiring manager for the role.
The hiring manager was a bit upset that HR had set it up for that hour on a Monday. But, we had a very high-level, pleasant conversation. I expected the next step to be an in-depth discussion about my background and why I was interested in the role.
Instead I was asked to travel to Fort Myers for a half-day of interviews. The travel service they used was superbly helpful in making everything happen.
I left at 9am on a Thursday, arrived in Fort Myers at 7pm for interviews that began 7:30 am Friday morning.
Interviews: HR (X3), a peer for another Chico’s brand, the hiring manager, an SVP for the brand, a peer for the brand, & creative director that was unavailable. Here are my takeaways:
- Things were shared about the current state of the company and brands and the team I’d be working with in earlier interviews that later interviewees seemed offended I knew and would not confirm. I was left guessing at what was true/untrue.
- Everyone was on the EXACT same page about the person who had been promoted into the role previously and said things that as a manager, I would have sought to solve for rather than let go on too long and then apply blame.
- Nothing was shared regarding specific skills that would bring success to the role. I was not asked about my experience in digital marketing for large retailers, apparel, female audiences, shifting brand perception, or across specific digital areas (SEM, SEO, social, email, CRM, CMS, platform migrations, website redesigns, cross-channel campaigns, promotions and merch management, etc.) Not. One. Question.
- I learned nothing about budget available for or direct reports to the role, despite asking.
- I was not asked ANY questions designed to calibrate my fitness for the role (my experience in X, have I ever done Y, do I enjoy doing Z, etc.)
- No KPIs, revenue metrics or success factors seemed to be defined for the role.
- I was told at least twice during the interviews that there was a real lack of top-down digital expertise on the team. Yet VERY little was shared about the digital-goings-on of the company or brand, despite my repeated questions. Very guarded, and at the same time, fully apathetic.
- The most insight I gleaned was from the SVP, AFTER my conversation with the hiring manager, who had asked me: “So, tell me what you would do for us in the digital space?” I had learned literally nothing about what their success and pain points were at that point, and had to throw out ideas based on “If you want this then X, if this then Y, if this then Z.” A million possible answers.
- Things wholly irrelevant to the role's success were shared overmuch (ice-cream Fridays, flower truck, dry-cleaning, etc.)
At the end, HR rep asked "Well, do you think it's a fit??" I told her I wanted to circle back with the hiring manager about some of the things I'd learned from the SVP and how my background might help move the needle in those areas. She seemed miffed by that.
I later wrote up an email responding to insights I'd gleaned, sent it to the hiring manager with many thanks, and waited to hear back.
Ten+ days passed, and I received an email from the HR rep. titled "Next Steps" which read: "Just wanted to let you know that we decided to move forward with other candidates. Good luck in your search."
Not a great email title given its contents. They re-released the job online the next day. I had asked the HR rep for feedback, and received none.
A ton of work went in on both sides, nearly 24 hours of travel for me, and no clue as to why I'd been flown there.
Apathy. They knew so clearly what they did NOT want (based on ONE inexperienced digital leader promoted into the role), yet they certainly never expressed what they DID want from a seasoned digital leader.
There were a lot of red flags that I missed going in that I see now.
I thrive in disruption-driven industries and work environments. (Another thing I was not asked about.) I did not pick up on the idea that anyone at this company understands that they are facing massive disruption (despite anything singular to their brand), and definitely did not discern any commitment to the critical and competitive nature of digital to brand's revenue stream going forward. Quite the opposite. Ice cream, flowers and dry cleaning.
Not comforting .