I worked at Chloe + Isabel full-time (Less than a year)
I worked in customer care in their former California office, and I was also a merchandiser.
I have to say that during the time I was on the care team, the experience was amazing. We were lucky to be under a director who had an amazing career building customer service teams and really had a knack for the customer experience. I am a better professional for having had the privilege to able to be under him. We were beating Amazon and Nordstrom.com in customer satisfaction, which is both very rewarding and unheard of. We were able to go to the moon and back for our merchandisers, making exceptions that at the end of the day got them to retain customers and be very happy with the support they were given to run their business. It was truly an amazing experience and I loved my time with them.
With startups comes growth though,and when that office closed ( they merged that office with their new York one and moved to a different bigger space ) , that flexibility and service level dropped significantly. It became much more corporate, much less accommodating to the merchandiser as far as exceptions in helping them get rewards and better run their business ( keep in mind I was also a merchandiser with them, so I was able to compare the differences myself while trying to run my boutique as a side business even after I had left their offices )
It makes me sad to think about the relentless amazing team I used to work with being pushed out. They were some of the best in the business, and new management came and stomped all over them.
Not what it used to be.
Advice to Management
The OG merchandisers remember the differences and are unhappy with the new way of doing things, and they are an important part of your business. If you act like you don't care about that, you will deservingly lose them.
The interview took 5 minutes on the phone. Super fast and simple. It’s a direct sales company so it’s not a challenging interview. Just make sure you know the reason why you want to sign up.