Working at Choice Hotels | Glassdoor

Choice Hotels Overview

Rockville, MD
501 to 1000 employees
Company - Public (CHH)
Travel & Tourism
$500 million to $1 billion (USD) per year
Please note: This page is for corporate reviews only. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. If you are a hotel employee, we recommend that ... Read more

Mission: Choice Hotels brings together the people, brands and technology that enable the success of others.

Choice Hotels International® is one of the largest and most successful lodging franchisors in the world. Choice is the franchisor of ... Read more

Company Updates

  • We are pleased to welcome Justin Roberts to Choice as our new Vice President, Real Estate Investment & Asset Management. Justin is a seasoned real estate professional and brings broad ranging expertise in all aspects of the hospitality life cycle.

  • Feeling optimistic? We are too. See why our top executives think the forecast for owners, investors and operators is exceptionally bright.

    Checking In With Anne Smith and Janis Cannon of Choice Hotels

    This year at the Hunter Hotel Investment Conference, LODGING spoke with Anne Smith, vice president of brand strategy, and Janis Cannon, senior vice president of upscale brands, both of Choice Hotels, about the company's strategy for success and the future of the hospitality industry.

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Choice Hotels – Why Work For Us?

Choice Hotels International (NYSE: CHH) is one of the largest and most successful lodging companies in the world. Choice currently franchises more than 6,300 hotels, representing more than 500,000 rooms, in more than 35 countries and territories. Ranging from limited service to full service hotels in the economy, mid-scale and upscale segments, Choice-branded properties provide business and leisure travelers with a range of high-quality, high-value lodging options throughout the United States and internationally.  

Why Choice? 

Software Engineer. Corporate Accounting Manager. Java Developer. Digital Marketing Analyst. The range of positions at Choice may seem surprising, but our quality shouldn't be. With 11 brands ranging from the Ascend Hotel Collection® and Cambria hotels & suites®, to the Clarion® and Mains Stay Suites®, we are masters of scalable excellence. 

If you're as committed to excellence, innovation and success as we are, we'd love for you to become part of one of the largest and most successful lodging companies in the world — Choice Hotels International.

In the hospitality industry, people matter.

That's why here at Choice we're always looking for exceptional people—people who can join us, and challenge us, and make our team stronger, smarter and more complete. People who know how to roll up their sleeves and tackle the job at hand; who go the extra mile to get the job done—and done well.

Are you a systems professional looking for cutting-edge IT opportunities?

A hard worker with an interest in the hospitality sector?

A creative type looking for the chance to make an impact?

At Choice we're looking for employees that shine—and we offer support, training and a collaborative workplace atmosphere that makes us one of the best places to work.

Who are we looking for? Maybe it's you.

Choice Hotels Reviews

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Choice Hotels President, CEO, and Director Stephen P. Joyce
Stephen P. Joyce
176 Ratings
  • Featured Review

    Helpful (7)

    "Choice Hotels IT Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of IT Things in Phoenix, AZ
    Former Employee - Director of IT Things in Phoenix, AZ
    Positive Outlook
    Approves of CEO

    I worked at Choice Hotels full-time (More than 8 years)


    If you're good and you find yourself working for a trusting manager, you can really make a difference for the company.


    Choice Hotels is an old company and comes with a boatload of bureaucracy and process. If you're a hiring manager, the HR process is tedious and heavy.

    Advice to Management

    Tear down the walls. Be open to new ideas, let your star employees shine and do what's best. Stop the "that's the way we've always done it" mentiality.

See All 465 Reviews

Choice Hotels Interviews



Getting an Interview

Getting an Interview





    Customer Relations Specialist Interview

    Anonymous Interview Candidate in Mesa, AZ
    No Offer
    Negative Experience
    Easy Interview


    I applied online. The process took 4+ weeks. I interviewed at Choice Hotels (Mesa, AZ).


    Very slow process. Received email from recruiter asking if I could do a phone interview. I responded immediately and then didn't hear back for a few days. When I did, the email was later in the day and it asked if 10am the next morning or 1pm the next afternoon would work. I responded immediately that both would. I hear back the next day at around 4pm asking for my availability the following week. Finally connect with a recruiter and am moved on to a phone interview with a lead specialist. Setting that up was slow moving as well. Had a great conversation and he really liked my experience and wanted me to do an onsite with a manager. Again, scheduling that appointment was a slow process. The manager I interviewed with only had experience with Choice and it was within reservations. I honestly feel my background with Starwood and Hilton was intimidating to her. I made comments and asked questions about the company (like the current rebranding efforts of Clarion) to which she seemed utterly aware. Hospitality is my passion, I love travel, I know my stuff. In any event, no offer was made and the recruiter went ghost on me. Very disappointed in how they handle themselves.

    Interview Questions

    • Tell me about a challenging moment and what steps you took to resolve the issue.   1 Answer
See All 102 Interviews

Choice Hotels Awards & Accolades

  • Best Places to work for LGBT Equality, Human Rights Campaign, 2015, 2016 (100% rating), Human Rights Campaign’s (HRC) Corporate Equality Index, 2016
  • Best Places to work for LGBT Equality, Human Rights Campaign, 2015, 2016 (100% rating), Human Rights Campaign’s (HRC) Corporate Equality Index, 2016
  • Best Places to Work for LGBT Equality, Human Rights Campaign, 2014
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