Mission: At Circles it is our mission to gain the trust of our clients and members by improving their quality of life through Concierge services that offer exceptional service quality, high relevancy and competitive rates.
I have been working at Circles full-time (More than a year)
Small relaxed office environment with opportunity to work from home
Friendly co workers ( have to be friendly to be a concierge! ) and management
Opportunity for growth
Fair amount of time off with sabbatical every 5 year
Willing to work with you to alter schedule when need be
Reasonable expectations on workload that can be completed in a given shift
Would like to see more opportunities for education/learning new skills to become a better concierge.
Too many hats, many of the concierge staff is expected to take calls not only for the concierge clients but also for other facets of the company. While it's good that phones are answered quickly having to be knowledgeable in so many different components of the business makes it hard to be an expert in your line of the business and slows down productivity.
Benefits need to be improved, for being a company that adds so much value to other businesses benefits package I feel our benefits should exceed expectations.
Advice to Management
keep being friendly with the staff and reward those who consistently shine.
I applied online. The process took 3 days. I interviewed at Circles (Waltham, MA) in June 2015.
I met with 3 individuals separately. Rob (HR), Liz (On-Site Manager), and Wouter (General Manager) that day.They were all very professional and courteous. I could tell that they were all trying to make me feel as comfortable as possible, and that is greatly appreciated. Each conversation was relaxed and they all wanted to know about my customer service background. I thought I did well and I left the office feeling confident. Luckily for me, they called me later on that day and made me a great offer. Rob from HR was very pleasant on the phone and he kept insisting that he thought I was going to be a great fit. I felt the same way! I accepted the job offer!
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