Working at Circles | Glassdoor

Circles Overview

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www.circles.com
Waltham, MA
201 to 500 employees
Sodexo
2000
Company - Private
Business Services
$25 to $50 million (USD) per year
Unknown
Circles Concierge, a key component of Sodexo’s Quality of Life service offerings, specializes in Concierge services tailored to solve for a variety of business needs such as employee productivity, customer loyalty, resident satisfaction and patient experience. Our ... Read more

Mission: At Circles it is our mission to gain the trust of our clients and members by improving their quality of life through Concierge services that offer exceptional service quality, high relevancy and competitive rates.

Circles Reviews

3.0
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Recommend to a friend
Approve of CEO
Circles General Manager Wouter Broekema
Wouter Broekema
12 Ratings
  • Helpful (3)

    "Happy in a growing company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Specialist in Waltham, MA
    Current Employee - Travel Specialist in Waltham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Circles full-time (More than a year)

    Pros

    Small relaxed office environment with opportunity to work from home
    Friendly co workers ( have to be friendly to be a concierge! ) and management
    Opportunity for growth
    Fair amount of time off with sabbatical every 5 year
    Willing to work with you to alter schedule when need be
    Set schedule
    Reasonable expectations on workload that can be completed in a given shift

    Cons

    Would like to see more opportunities for education/learning new skills to become a better concierge.
    Too many hats, many of the concierge staff is expected to take calls not only for the concierge clients but also for other facets of the company. While it's good that phones are answered quickly having to be knowledgeable in so many different components of the business makes it hard to be an expert in your line of the business and slows down productivity.
    Benefits need to be improved, for being a company that adds so much value to other businesses benefits package I feel our benefits should exceed expectations.

    Advice to Management

    keep being friendly with the staff and reward those who consistently shine.

See All 83 Reviews

Circles Interviews

Experience

Experience
64%
29%
5%

Getting an Interview

Getting an Interview
76%
11%
5%
5

Difficulty

2.4
Average

Difficulty

Hard
Average
Easy
  1.  

    On-site Concierge Professional Interview

    Anonymous Employee in Waltham, MA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at Circles (Waltham, MA) in June 2015.

    Interview

    I met with 3 individuals separately. Rob (HR), Liz (On-Site Manager), and Wouter (General Manager) that day.They were all very professional and courteous. I could tell that they were all trying to make me feel as comfortable as possible, and that is greatly appreciated. Each conversation was relaxed and they all wanted to know about my customer service background. I thought I did well and I left the office feeling confident. Luckily for me, they called me later on that day and made me a great offer. Rob from HR was very pleasant on the phone and he kept insisting that he thought I was going to be a great fit. I felt the same way! I accepted the job offer!

    Interview Questions

    • To be honest, they all asked different types of questions. The only common question was in regards to my customer service background.   1 Answer
See All 19 Interviews

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