Working at Citadel Federal Credit Union | Glassdoor

Citadel Federal Credit Union Overview

Exton, PA
201 to 500 employees
Nonprofit Organization
Banks & Credit Unions
Unknown / Non-Applicable
Citadel is a dynamic financial institution offering a full range of consumer banking and loan products, as well as investments and insurance. We are dedicated to providing our current and prospective customers with the best available solutions for their banking needs. Our ... Read more

Mission: We will use our knowledge of products and services, our desire to help people, and the technology available to us to make recommendations that satisfy customer needs and wants. We will work with customers to determine which recommendation is the best possible financial solution ... Read more

Citadel Federal Credit Union – Why Work For Us?

We’re Different.

Citadel is one of the largest locally owned and managed financial institutions in the Greater Philadelphia area. Employees at Citadel are dedicated not only to the organization, but to the communities where our customers live and work, which makes us stand out among competitors and other companies in the region.

We Care about Our Customers: The Citadel Difference

Citadel is a full-service financial institution with products ranging from insurance and investments to money market and checking accounts.  We provide the best banking products and the highest quality service to our customers and their family. From buying a first home, saving for college, accumulating wealth during working years, to distributing retirement funds, Citadel offers the products and services to help members save, borrow, and plan for the future.

Our passion goes beyond merely meeting banking needs. With every interaction we want to exceed expectations, creating highly satisfied customers. At the heart of this is Citadel Class Service™, our pledge to keep the customer’s needs at the forefront each and every day. With best-in-class technology, warm and caring personal service, and rewarding products and services, Citadel is simply the best banking choice for our current members and prospective customers.

Local History

Citadel is a $2.8 billion financial institution, but our success didn’t happen overnight. In fact, our humble beginnings took shape 80 years ago in 1937 on the grounds of the Lukens Steel plant in Coatesville, Pennsylvania. The employees of this steel mill helped to build the infrastructure of our country – providing materials used in the construction of such iconic American symbols as the Golden Gate Bridge and the World Trade Towers. 

Explore Citadel

As we continue to grow and prosper, Citadel will always advocate for our customers, employees, and community. We welcome you to explore a future career at Citadel. We’re local and we’re family.  

Citadel understands that employees are the cornerstone to a company’s success. Our environment is employee-centric and delivers growth and development. We offer a number of opportunities to benefit and encourage career advancement at every level.

Your Opinion Matters

At Citadel, employees’ opinions are taken seriously. Senior leadership cares. That is why we routinely gather feedback internally, through surveys and other techniques, to see how we can make adjustments or even improve.

Citadel is unique and believes in transparency; our CEO frequently gathers staff from all levels to have an open dialogue, where everyone is encouraged to share ideas.  In addition, he publishes a bi-monthly companywide memo that updates every employee on recent events and what’s to come.

Employee Activity Committee

We take our work seriously, but that doesn’t mean we don’t have fun! Citadel has a select group of employees, the Employee Activity Committee, who plan social events and outings. Check out some of our adventures!


We understand the importance of encouraging employees to get involved in the community and give back. At Citadel, employees are paid to take time and volunteer to any cause that is important to them.

The right opportunity. Right now.

Citadel has several immediate openings, each of which features a generous compensattion and benefis package, and each within a financial institution with a culture that welcomes diversity and innovative thinking.

View Current Openings


Performance that’s Rewarded

To attract and retain highly qualified employees, Citadel offers a generous compensation program, including:

  • Competitive salary ranges to attract the most qualified employees
  • Incentive programs designed to encourage and reward excellence
  • Performance planning and review to develop the abilities of each employee

Citadel Cares about Rewarding our Employees and their Success

Our compensation and benefits plans are among the best in the industry.

A Variety of Benefits

The Citadel benefits package includes:

  • Medical, dental, and vision insurance are effective day one of employment, and we offer choices between multiple medical plans
  • Life insurance
  • Long-term & short-term disability insurance
  • Paid time off
  • Profit sharing plan
  • Flexible spending account program
  • 401(k) savings plan with company match
  • Loan discounts for auto, mortgage, personal loans, and credit cards
  • Health savings account (HSA) with employer contributions
  • Telemedicine
  • Health Advocate
  • Tuition reimbursement
  • Employee referral program

Additional Benefits

  • Accidental death and dismemberment benefits
  • Voluntary disability and life insurance benefits
  • Mileage reimbursement
  • Family, medical, and personal leave options
  • Sick leave
  • Bereavement leave
  • Benefits for Citadel retirees
  • Wellness programs
  • Employee assistance programs

Citadel encourages our employees to enjoy their time outside of work. We offer programs and services to help our employees balance their work, personal lives, and wellness.

Flexible Scheduling
Citadel offers flexible scheduling options which vary by department according to business needs. We also offer Paid Time Off (PTO) days which may be used for vacation, personal time, illness, or time to care for dependents. 

Dry Cleaning Service
Citadel helps employees manage their time by offering dry cleaning pick up and drop off at each of our locations.

Automotive Care Services
We offer environmentally friendly car cleaning and detailing services as well as oil changes at our corporate headquarters.  

Fitness Opportunities
Citadel provides a free, 24/7 fitness center in our corporate headquarters as well as discounts at local gyms.  

With all of our dedication to providing a healthy environment, Citadel was recognized as a “Fit-Friendly Worksite” by the American Heart Association.

Healthy Means
Our corporate café offers employees affordable, healthy meals, every day.

Employee Activity Committee
We take our work seriously, but that doesn’t mean we don’t have fun! Citadel’s Employee Activity Committee plans social events and outings.

Job Training, Career Development, and Opportunities

Citadel is committed to empowering each team member to continuously learn and grow throughout their career. At Citadel we provide comprehensive job training that starts on your first day. This includes training in Citadel Class Service, our unique customer service commitment.

Career Development
Managers coach staff on an ongoing basis and continually provide performance feedback with the goal of helping employees improve, grow and succeed. In conjunction with our focus on feedback, coaching, and overall performance management process, managers also conduct annual reviews. Employees and their managers have access to our team of instructors/consultants who can answer questions, help improve work processes, and recommend developmental activities.

Leadership Training
Managers complete a thorough management training curriculum that focuses on the skills needed to lead a high performing team. We facilitate a feedback-intensive leader development program that prepares individuals to meet the strategic challenges of the future.

Learning Opportunities
All employees have unlimited access to our learning management system with over 600 courses. Courses address topics that are not only job specific, but also related to work and life skills, as well as career development and personal growth. Citadel provides an employee assistance program that offers articles, videos, and an array of informational resources, as well as training and counseling to help improve job skills, individual performance, and work/life balance.

Tuition Reimbursement Program
Citadel provides a generous tuition reimbursement program that enables employees to pursue higher education, whether specific to their current role or related to their general professional growth and development.

Citadel isn’t just a business in the community. Our members and employees live and work here, too. And that’s what inspires us to give back. We take part in a wide variety of community initiatives and programs, and make a difference in a very real way.

We host and sponsor community events, make regular financial contributions, and encourage our employees to volunteer for causes that are important to them.

Some examples of our programs and initiatives include:

  • United Way
  • Chester County Food Bank
  • Community Volunteers in Medicine
  • Citadel Heart of Learning Award
  • Adopt-a-Highway
  • Chambers of Commerce
  • Laurel House
  • Maternal & Child Health Consortium
  • RSVP
  • Warminster Township Parks & Recreation

Our community involvement is award-winning.

  • United Way of Chester County 2016 Spirit of Chester County
  • The Western Chester County Chamber of Commerce Joseph G. Filoromo Jr. Community Service Award

Citadel Federal Credit Union Reviews

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Citadel Federal Credit Union President & CEO Jeff March
Jeff March
31 Ratings
  • Helpful (2)

    "Great place to work!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Citadel Federal Credit Union full-time


    Citadel is a great place to work. The company prefers to hire within and there is a lot of growth opportunity. If you have a good head on your shoulders and great work ethic you will go far!


    There is a lack of consistency among management. Level of dedication to job varies office to office but that is the same at any company.

    Advice to Management

    Make sure to recognize your employees, especially those who consistently go above and beyond for the company. It is too easy to forget that it isn’t always possible to measure success by numbers, there is more to every role than goals.

See All 66 Reviews

Citadel Federal Credit Union Photos

Citadel Federal Credit Union photo of: “To be recognized as number one in the nation for providing valuable products to our customers is the greatest honor we could imagine.” -Jeff March, President and CEO, Citadel
Citadel Federal Credit Union photo of: Our employees are proud to be ranked #1 in the nation from Callahan & Associates for providing value to our customers.
Citadel Federal Credit Union photo of: Taking a break for a friendly Valentine's Day bake off at Corporate Headquarters.
Citadel Federal Credit Union photo of: Happy Valentine's Day from Citadel.
Citadel Federal Credit Union photo of: Enjoying some homemade Valentine's Day treats at Corporate Headquarters
Citadel Federal Credit Union photo of: Happy National Wear Red Day from our IT team!
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Citadel Federal Credit Union Interviews



Getting an Interview

Getting an Interview




  1. Helpful (1)  

    Director, Learning & Leadership Development Interview

    Anonymous Interview Candidate in Exton, PA
    No Offer
    Negative Experience
    Difficult Interview


    I applied online. I interviewed at Citadel Federal Credit Union (Exton, PA) in January 2018.


    Typically I wouldn't post after only having a phone interview, but I felt the need to share. I was on a phone interview that lasted nearly an hour. The interviewer went through an extremely long list of detailed questions on training philosophy, experience, etc. Questions became repetitive, and there seemed to be no connections being made to my previous responses (I could tell the interviewer was just typing frantically the whole time). It was not a positive experience. That, in itself, would have been fine. But then, the call ended with the recruiter saying "I'm going to be totally honest; I'm really busy and am talking to a lot of people, so I'm not going to be able to get back to everyone I've talked to. So, if you don't hear back from me in a couple weeks, you know what that means."

    Needless to say, I was delighted to NOT hear back, as I knew from that first impression, that this was not a place that I wanted to work! Your recruiters are company ambassadors - make sure they're representing your company and your values accurately!

    Interview Questions

See All 14 Interviews

Citadel Federal Credit Union Awards & Accolades

  • Excellence Winner - Best Commercial Project Under $3 Million, Zebby Sulecki, 2008
  • Excellence in Construction, Associated Builders and Contractors, 2010
  • Credit Union Youth Ambassador of Pennylvania,, 2012
  • 2015 Josephine Sakovics Memorial Scholarship, PCUA, 2015
  • Elliot R. Jones Award, Western Chamber of Commerce, 2014
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