Working at Citizens Bank | Glassdoor

Citizens Bank Overview

Providence, RI
10000+ employees
Company - Public (CFG)
$5 to $10 billion (USD) per year
Citizens Bank is one of the oldest and largest financial services firms in the United States. Headquartered in Providence, Rhode Island, where its roots date back to 1828, Citizens offers retail and commercial banking products and services to individuals, small businesses ... Read more

Mission: At Citizens Bank, our mission is a simple one – help our customers bank better every day by finding, supporting and empowering colleagues who take pride in helping people reach and exceed their financial goals.

Company Updates

  • Our colleagues logged more than 89,000 volunteer hours last year because when our communities succeed, we all succeed. Watch our video to see how we did it.

    Citizens Helping Citizens

    We believe being a part of a community means lending a hand when our neighbors need it most. Our colleagues logged more than 89,000 volunteer hours last year because when our communities succeed, we all succeed. At the end of each day, we're all just good Citizens helping Citizens.

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Citizens Bank – Why Work For Us?

Be a great Citizen. Join us today.

Now’s the perfect time to join us.

We understand our customers because we are just like them. We know what it’s like to save for retirement. Buy your first car or house. Send a kid or two to college. And we bring that knowledge and unique perspective to work with us, each and every day.

We’re recently coming off the largest IPO in banking history. Transforming our bank. Rapidly growing our business and empowering and exciting our work force like never before. This means opportunities to lead and advance, make an impact, to do more and be more are at an all time high. It also means we look for and reward people who aren’t afraid to raise their hand, embrace new challenges and show us a more innovative or better way.  

Join us and see just how far you can go in an energized environment committed to customer and colleague success.

Our credo brings to life our internal values.These values drive our performance and help us perform our best every day, delivering more for all stakeholders and serving clients with a broad range of products and services.

  • Customers: We work for them. If they like us, if they trust us, if they believe in us, if they think we are a good bank and a trusted advisor, we all grow and prosper.
  • Colleagues: We want to be a rewarding place to work. We believe a highly engaged, diverse team of colleagues will deliver an exceptional experience for our customers.
  • Community: When the community prospers, we all prosper. We invest in places and people we know. We give back. We encourage community involvement and volunteerism.

We embody our credo in all that we do. Every day, we’re expected to be honest and ethical, to make a difference and to deliver "Wow" customer service.

The many benefits of a great bank.

We believe that great work deserves great rewards and know that, as a colleague here, you'll go above and beyond for our customers every day. That's why we provide benefits that are among the industry's best and go above and beyond for you.

  • A variety of options around comprehensive Health Benefits (Medical, Dental, Vision, Pharmacy)
  • Generous Paid Time Off (PTO): Anywhere from 18-27 days dependent on role plus 10 paid bank holidays
  • 401k/Retirement Plan: Enroll upon start, matching 100% of first 4 percent contributed plus a 2% additional annual (match begins after one year of service)
  • Employee Stock Purchase Program: Available to anyone who works 20 hr./wk. or more (10% discount, quarterly enrollments, no waiting period to sell)
  • Bank Services discounts for our Colleagues

Sign in as a guest to learn more about our benefits.

Opportunity. Growth. Community. It's all here for you.

At Citizens Bank, we offer a wide array of careers spanning our retail branches, customer service centers, commercial banking division and corporate operations teams. We are committed to providing our colleagues: 

  • A collaborative and team oriented workforce
  • Supportive management that helps you put your ideas into action
  • Career growth and opportunities to accelerate your own potential
  • Opportunities to give back and volunteer in our local communities
  • Exceptional benefits and employee perks

Learn about the wide-array of career paths we offer. 

Our workforce reflects the communities we serve.

Every background. Every origin. Every culture.

At Citizens Bank, we come together to serve our customers and our colleagues. We believe that by building a diverse and inclusive organization, we position ourselves to support our growth and the communities we serve. We are also proud of the strategic partnerships we’ve formed with a number of diversity-focused organizations.

Read about Citizens commitment to diversity and inclusion.

Citizens Bank Reviews

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Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
368 Ratings
  • Featured Review

    "Really Great Place to Work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager
    Current Employee - Program Manager
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 10 years)


    The company is very employee centric -- great benefits, fair pay, and a very respectful work environment. Citizens has afforded me many different opportunities to grow my skills and hold various positions. It's a friendly and oftentimes fun environment where coworkers are always willing to lend a hand.


    Pay is not top of market, but it is fair.

    Advice to Management

    Keep listening to employees as you have been doing!

See All 1,344 Reviews

Citizens Bank Interviews

Interview Experience

Interview Experience

Getting an Interview

Getting an Interview

Interview Difficulty


Interview Difficulty




    Assistant Branch Manager Interview

    Anonymous Interview Candidate
    Declined Offer
    Negative Experience


    The process took 4+ weeks. I interviewed at Citizens Bank.


    The talent manager that call me was very nice she ask me basic cuestions about management. And got and branch manager to call m for another interview

    The interview was terrible the guy talked about the company how bad the company is and all the job the he has to do. instead of putting the positive of the company on the table. He made me feel like the company don't appreciate their associates. He was rude trust me is not what you think.

    Interview Questions

    Reasons for Declining

    Not for me a branch is e very bad place to work. You will regret it.

See All 292 Interviews

Citizens Bank Awards & Accolades

  • 100 Best Adoption-Friendly Workplaces, Dave Thomas Foundation for Adoption, 2016
  • Best of the Best, Hispanic Network Magazine, 2015
  • Best of the Best, The Black E.O.E. Journal, 2015
  • Best of the Best, Professional Women Magazine, 2015
  • GI Jobs Top Military Friendly Employers, GI Jobs, 2015
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Work at Citizens Bank? Share Your Experiences

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