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Citizens Bank Overview

Headquarters Providence, RI
Size 10000+ Employees
Founded 1988
Type Company - Public (CFG)
Industry Finance
Revenue $2 to $5 billion (USD) per year
Citizens Financial Group, Inc. is one of the oldest and largest financial services firms in the United States. Headquartered in Providence, Rhode Island, where its roots date back to 1828, Citizens offers retail and commercial banking products and services to individuals, small ... More

Citizens Bank – Why Work For Us?

At Citizens Bank, our mission is a simple one – help our customers bank better every day by finding, supporting and empowering colleagues who take pride in helping people reach and exceed their financial goals. No matter how big or how small.

We understand our customers because we are just like them. We know what it’s like to save for retirement. Buy your first car or house. Send a kid or two to college. And we bring that knowledge and unique perspective to work with us, each and every day.

Now’s the perfect time to join us

We’re recently coming off the largest IPO in banking history. Transforming our bank. Rapidly growing our business and empowering and exciting our work force like never before. This means opportunities to lead and advance, make an impact, to do more and be more are at an all time high. It also means we look for and reward people who aren’t afraid to raise their hand, embrace new challenges and show us a more innovative or better way.

Join us and see just how far you can go in an energized environment committed to customer and colleague success.

Careers at Citizens Bank:


Company Mission

Our accomplishments can certainly be attributed to smart business strategy and organic growth, but we also believe in something special: Our Credo. We often refer to the trilogy of Customers, Colleagues and Community as the “Three Cs”:

  • Customers: We work for them. If they like us, if they trust us, if they believe in us, if they think we are a good bank and a trusted advisor, we all grow and prosper.
  • Colleagues: We want to be a rewarding place to work. We believe a highly engaged, diverse team of colleagues will deliver an exceptional experience for our customers.
  • Community: When the community prospers, we all prosper. We invest in places and people we know. We give back. We encourage community involvement and volunteerism.

We embody our Credo in all that we do. Every day, we’re expected to be honest and ethical, to make a difference and to deliver "Wow" customer service.

Company Involvement

From the way we do business to the way we give back, we’re dedicated to being a good corporate citizen. In 2010 alone, we donated more than $18 million to charities and community sponsorships to support more than 2,000 nonprofit organizations. Year after year, we take pride in investing in a variety of efforts, including:

Esperanza (PA)

A faith-based organization founded to help respond to the violence and poverty that plagues the Hispanic community of North Philadelphia.

Inquilinos Boricuas en Acción (MA)

Through education, economic development, technology and arts programming, this program helps build safe, vibrant and affordable housing communities.

Rhode Island for Community & Justice (RI)

A social justice organization dedicated to fighting bias, bigotry and racism by promoting respect for diversity.

  • A variety of options around comprehensive Health Benefits (Medical, Dental, Vision, Pharmacy)
  • Generous Paid Time Off (PTO): Anywhere from 18-27 days dependent on role plus 10 paid bank holidays
  • 401k/Retirement Plan: Enroll upon start, matching 100% of first 4 percent contributed plus a 2% additional annual (match begins after one year of service)
  • Employee Stock Purchase Program: Available to anyone who works 20 hr./wk. or more (10% discount, quarterly enrollments, no waiting period to sell)

Bank Services discounts for our Colleagues:

  • Circle Gold Banking with no monthly maintenance fee, which includes no annual fee Overdraft Line of Credit
  • Preferred rates on Savings, CD and Money Market accounts
  • Discounts on home equity and mortgage rates, savings on mortgage closing costs
  • No fee for standard check styles, no-fee stop payments, and official bank checks
  • Discounts on private loans for students and borrowers
  • Credit cards with preferred rates to fit your life, and more
  • Adoption Assistance/Adoption Leave: Financial assistance up to the maximum amount allowed under IRS regulations and one week of paid leave per adoption
  • Educational Assistance Program: Tuition reimbursements for courses that help advance your career
  • Infertility Coverage: Medical & prescription benefits for infertility treatment that are among the industry's best
  • Colleague Recognition Programs


You can connect with one of our recruiters on Linkedin! Please do so today!

Heather Citro

Dan Riccitelli

Amber Watson

Ian Perlman

Technology Services America (TSA) division

TSA is responsible for delivering the technology strategy, management, servicing and support that are critical to our success at RBS Citizens. From the branch teller system to the data center, TSA ensures that our systems and applications are managed seamlessly—both internally and for customers. And our recent substantial investment in technology means we'll stay on top of the latest changes in a fast-moving environment.

Who We Are

Mark Law

SVP-Business Architect

Employee Since 2010

"At Citizens, every day is different--and exciting. In my work with the Commercial Lending Program, I help analyze complex issues that bridge the business and technical functions of our organization. But maybe more importantly, I'm empowered to make positive change.

Before joining Citizens full time, I was a management consultant for the bank, so I already knew about the culture here. It's been great to have such a positive work environment and talented colleagues. I enjoy working at Citizens, and I appreciate being rewarded for my hard work and success.

Shelbe Ring

Sr. Project Manager Assistant

Employee Since 2011

"I provide my clients a clear understanding of their project financials, eliminating worry about day-to-day finance activities and freeing them up to focus on other aspects of their work.

One of the reasons I enjoy what I do is the support I get from the organization. At Citizens, there's an emphasis on training and developing every employee. In my time here, I've been able to take the PMP Certificate Program, and now I'm preparing to sit for my PMP. And having this kind of support is especially valuable at Citizens, because this is a place where progression through the ranks is almost endless. I'm encouraged to realize all my potential, both to benefit the organization and to achieve my own career goals."

What We Do

Solutions Design and Delivery

Individuals who enable and support Technology Services Global’s solution design and delivery operations through leading/providing/undertaking a range of activities across one or more areas of specialist knowledge. These colleagues design and deliver technology solutions or components as part of a specific change event and provide technical guidance/development/configuration and management services for technologies, platforms and products.

Business Analysis

Individuals who work with end-users and stakeholders to determine their strategic and operational needs by analyzing business systems, products and processes and identifying options for improvement, enabling the business to achieve its goals.

Learn more about TSA & IT Jobs at Citizens at:


There you can find more about Who We Are & What We Do, submit your contact information for future job alerts, see who you’re connected to at Citizens through LinkedIn, and connect to our various other Social Media Channels.



Citizens Bank Reviews

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Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
180 Ratings
  • Featured Review

    Helpful (9)

    Licensed Banker position has excelled my Career and allowed me to attain valuable Education.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Banker in Albany, NY
    Current Employee - Licensed Banker in Albany, NY
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 3 years)


    Licensing paid for, Continuing education and opportunities are vast. Show you are a top colleague through sales results and you will gain consideration for promotion and other opportunities. Company has just gone public and is in a P&L mindset where profitable employees will be valued.


    This employer is for those who are willing to sacrifice some personal life. Many Saturday's necessary and Licensing is self-study from home.

Citizens Bank Photos

Citizens Bank Interviews

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Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Personal Universal Banker Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview


    The process took 2+ weeks. I interviewed at Citizens Bank.


    Had a phone interview and in person interview with branch manager. Called HR twice to find out the status hardly any info was given other than they were still making a decision. It has been 2 weeks they seem to string people along.

    Interview Questions

Citizens Bank Awards & Accolades

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  • Best of the Best, Black EOE Journal, 2014
  • Best of the Best, Professional Woman's Magazine, 2014
  • Military Friendly Employer, GI Jobs, 2014
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Citizens Bank

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