Working at Citizens Bank | Glassdoor

Citizens Bank Overview

Providence, RI
10000+ employees
1988
Company - Public (CFG)
Banks & Credit Unions
$5 to $10 billion (USD) per year
Citizens Bank is one of the oldest and largest financial services firms in the United States. Headquartered in Providence, Rhode Island, where its roots date back to 1828, Citizens offers retail and commercial banking products and services to individuals, small businesses ... Read more

Mission: At Citizens Bank, our mission is a simple one – help our customers bank better every day by finding, supporting and empowering colleagues who take pride in helping people reach and exceed their financial goals.

Company Updates

  • Our colleagues logged more than 89,000 volunteer hours last year because when our communities succeed, we all succeed. Watch our video to see how we did it.

    Citizens Helping Citizens

    We believe being a part of a community means lending a hand when our neighbors need it most. Our colleagues logged more than 89,000 volunteer hours last year because when our communities succeed, we all succeed. At the end of each day, we're all just good Citizens helping Citizens.

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Citizens Bank – Why Work For Us?


Be a great Citizen. Join us today.

Now's the perfect time to join us.

We understand our customers because we are just like them. We know what it’s like to save for retirement. Buy your first car or house. Send a kid or two to college. And we bring that knowledge and unique perspective to work with us, each and every day.

We’re recently coming off the largest IPO in banking history. Transforming our bank. Rapidly growing our business and empowering and exciting our work force like never before. This means opportunities to lead and advance, make an impact, to do more and be more are at an all time high. It also means we look for and reward people who aren’t afraid to raise their hand, embrace new challenges and show us a more innovative or better way.  

Learn more about our credo to perform our best every day so we can do more for our Customers, Colleagues, Community and Shareholders.

Join us today and see just how far you can go in an energized environment committed to customer and colleague success!

Opportunity. Growth. Community. It's all here for you.

Opportunity. Growth. Community. It's all here for you.

At Citizens Bank, we offer a wide array of careers spanning our retail branches, customer service centers, commercial banking division and corporate operations teams. We are committed to providing our colleagues: 

  • A collaborative and team oriented workforce
  • Supportive management that helps you put your ideas into action
  • Career growth and opportunities to accelerate your own potential
  • Opportunities to give back and volunteer in our local communities
  • Exceptional benefits and employee perks

Learn about the wide-array of career paths we offer. 

We take great pride in our unique work culture. 

Our colleagues enjoy collaboration with close-knit teams in friendly, inclusive work environments. We will encourage you to explore new paths of growth to assure you are accelerating your own unique potential. Joining our team is an opportunity to feel empowered to make an impact within the organization as well as in our surrounding communities.  

These are just some of the ways life at Citizens stands out from the rest.

Volunteering in the community
Our workforce reflects the communities we serve.

Every background. Every origin. Every culture.

At Citizens Bank, we strive to build a workforce that reflects the communities we serve. We come together to serve our customers and our colleagues. And we believe that by building a diverse and inclusive organization, we position ourselves to better support our growth and the communities around us. We are also proud of the strategic partnerships we’ve formed with a number of diversity-focused organizations.

Read about Citizens commitment to diversity and inclusion.

We are Citizens helping Citizens.

Our commitment to each other, our fellow citizens, and the communities we call home is why we come to work at Citizens Bank each day. We leverage our passion for giving back to fight hunger, provide shelter, teach money management and strengthen communities through volunteering efforts.

We understand that a good bank is at the heart of a community and that investing in our communities enriches us all. Join our team and you’ll have opportunities to take advantage of the many volunteer opportunities offered through the Citizens Bank Giving Portal. Over the past year, our colleagues contributed 70,000+ volunteer hours.


Citizens Bank Reviews

3.2
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Recommend to a friend
Approve of CEO
Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
545 Ratings
  • "Best company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Providence, RI
    Current Employee - Anonymous Employee in Providence, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 10 years)

    Pros

    Best company to work for

    Cons

    None that I can think of

See All 1,725 Reviews

Citizens Bank Photos

Citizens Bank photo of: Ballpark Banker colleagues engage with customers at Citizens Bank Park
Citizens Bank photo of: Honoring exceptional colleagues at our Credo Champions event.
Citizens Bank photo of: Breaking ground at our new Johnston, RI campus.
Citizens Bank photo of: Executive Leadership Group members go shopping to support holiday giving efforts
Citizens Bank photo of: Community captain and colleague Megan embraces volunteering.
Citizens Bank photo of: Citizens In Store Branch
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Citizens Bank Interviews

Experience

Experience
57%
25%
18%

Getting an Interview

Getting an Interview
60%
14%
10%
7
5
2
2

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Branch Manager Interview

    Anonymous Interview Candidate in Swansea, MA
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at Citizens Bank (Swansea, MA).

    Interview

    The Hiring Manager arrived late and disheveled. Checked her phone and laptop constantly throughout the hour. She criticized the manager and the other employees who were working there- About their sloppy dress, the Manager wasn't on the sales floor when she should be. the greeter wasn't greeting. Talked poorly about each of her current managers and what they did wrong. Talked about a recent interview she held with an internal candidate and listed the reasons why she would never hire them. I was taken back by the negativity that she expressed with information that seemingly should have been confidential. She took a good amount of time to brag about herself and how amazing she was. Was yelling back and forth to her assistant through the wall. Cut me off several times mid-sentence. I was shocked at the lack of professionalism.
    Although I sent a thank you and asked for a follow-up. My inquiry was never responded to.
    If you attend a live interview with a major company, the Hiring Manager or recruiter should reach out when the position is filled at the least an email should be sent.

    Interview Questions

    • How do you coach? (She said she didn't care about anything else)   1 Answer
See All 371 Interviews

Citizens Bank Awards & Accolades

  • Best of the Best, Hispanic Network Magazine, 2015
  • Best of the Best, The Black E.O.E. Journal, 2015
  • Best of the Best, Professional Women Magazine, 2015
  • 100 Best Adoption-Friendly Workplaces, Dave Thomas Foundation for Adoption, 2016
  • GI Jobs Top Military Friendly Employers, GI Jobs, 2015
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