Working at Citizens Bank | Glassdoor

Citizens Bank Overview

Providence, RI
10000+ employees
1988
Company - Public (CFG)
Banks & Credit Unions
$5 to $10 billion (USD) per year
Citizens Bank is one of the oldest and largest financial services firms in the United States. Headquartered in Providence, Rhode Island, where its roots date back to 1828, Citizens offers retail and commercial banking products and services to individuals, small businesses ... Read more

Mission: At Citizens Bank, our mission is a simple one – help our customers bank better every day by finding, supporting and empowering colleagues who take pride in helping people reach and exceed their financial goals.

Company Updates

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Citizens Bank – Why Work For Us?


Be a great Citizen. Join us today.

Now's the perfect time to join us.

We understand our customers because we are just like them. We know what it’s like to save for retirement. Buy your first car or house. Send a kid or two to college. And we bring that knowledge and unique perspective to work with us, each and every day.

We’re recently coming off the largest IPO in banking history. Transforming our bank. Rapidly growing our business and empowering and exciting our work force like never before. This means opportunities to lead and advance, make an impact, to do more and be more are at an all time high. It also means we look for and reward people who aren’t afraid to raise their hand, embrace new challenges and show us a more innovative or better way.  

Learn more about our credo to perform our best every day so we can do more for our Customers, Colleagues, Community and Shareholders.

Join us today and see just how far you can go in an energized environment committed to customer and colleague success!

Opportunity. Growth. Community. It's all here for you.

Opportunity. Growth. Community. It's all here for you.

At Citizens Bank, we offer a wide array of careers spanning our retail branches, customer service centers, commercial banking division and corporate operations teams. We are committed to providing our colleagues: 

  • A collaborative and team oriented workforce
  • Supportive management that helps you put your ideas into action
  • Career growth and opportunities to accelerate your own potential
  • Opportunities to give back and volunteer in our local communities
  • Exceptional benefits and employee perks

Learn about the wide-array of career paths we offer. 

We take great pride in our unique work culture. 

Our colleagues enjoy collaboration with close-knit teams in friendly, inclusive work environments. We will encourage you to explore new paths of growth to assure you are accelerating your own unique potential. Joining our team is an opportunity to feel empowered to make an impact within the organization as well as in our surrounding communities.  

These are just some of the ways life at Citizens stands out from the rest.

Volunteering in the community
Our workforce reflects the communities we serve.

Every background. Every origin. Every culture.

At Citizens Bank, we strive to build a workforce that reflects the communities we serve. We come together to serve our customers and our colleagues. And we believe that by building a diverse and inclusive organization, we position ourselves to better support our growth and the communities around us. We are also proud of the strategic partnerships we’ve formed with a number of diversity-focused organizations.

Read about Citizens commitment to diversity and inclusion.

We are Citizens helping Citizens.

Our commitment to each other, our fellow citizens, and the communities we call home is why we come to work at Citizens Bank each day. We leverage our passion for giving back to fight hunger, provide shelter, teach money management and strengthen communities through volunteering efforts.

We understand that a good bank is at the heart of a community and that investing in our communities enriches us all. Join our team and you’ll have opportunities to take advantage of the many volunteer opportunities offered through the Citizens Bank Giving Portal. Over the past year, our colleagues contributed 70,000+ volunteer hours.


Citizens Bank Reviews

3.2
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Recommend to a friend
Approve of CEO
Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
620 Ratings
  • Featured Review

    "A Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Manager in Southfield, MI
    Current Employee - Regional Manager in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 10 years)

    Pros

    Our company truly cares about their employees, customers and volunteers in the communities

    Cons

    Slower speed of internal systems

    Advice to Management

    Keep showing how much you care about the colleagues, keep listening

See All 1,892 Reviews

Citizens Bank Photos

Citizens Bank photo of: Ballpark Banker colleagues engage with customers at Citizens Bank Park
Citizens Bank photo of: Honoring exceptional colleagues at our Credo Champions event.
Citizens Bank photo of: Breaking ground at our new Johnston, RI campus.
Citizens Bank photo of: Executive Leadership Group members go shopping to support holiday giving efforts
Citizens Bank photo of: Community captain and colleague Megan embraces volunteering.
Citizens Bank photo of: New Headquarters Campus
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Citizens Bank Interviews

Experience

Experience
57%
25%
18%

Getting an Interview

Getting an Interview
60%
14%
10%
6
6
2
2

Difficulty

2.5
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Customer Service Representative Interview

    Anonymous Employee in Pittsburgh, PA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Citizens Bank (Pittsburgh, PA) in October 2018.

    Interview

    It was great just be yourself and answer the questions as needed. You will have a phone interview and then a face to face interview. They will offer you the job if both managers agree that you are fit for the job. Be prepared for the same questions which are 7-10 on the job questions or what would you do situational questions. It’s very easy if you be yourself and know what they are looking for. Use your words wisely.

    Interview Questions

    • How would you handle a rude customer if you don’t know the answer to what they need or could assist them.   1 Answer
See All 391 Interviews

Citizens Bank Awards & Accolades

  • Best of the Best, Hispanic Network Magazine, 2015
  • Best of the Best, The Black E.O.E. Journal, 2015
  • Best of the Best, Professional Women Magazine, 2015
  • 100 Best Adoption-Friendly Workplaces, Dave Thomas Foundation for Adoption, 2016
  • GI Jobs Top Military Friendly Employers, GI Jobs, 2015
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Work at Citizens Bank? Share Your Experiences

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