Working at Citizens Bank | Glassdoor

Citizens Bank Overview

Providence, RI
10000+ employees
Company - Public (CFG)
Banks & Credit Unions
$5 to $10 billion (USD) per year
Citizens is one of the oldest and largest financial services firms in the United States. Headquartered in Providence, Rhode Island, where our roots date back to 1828, we are an award-winning bank that offers retail and commercial banking products and services to individuals ... Read more

Mission: It's simple – help our customers, colleagues and communities reach their potential.

Company Updates

  • Every year, we give away a home to a deserving veteran in partnership with Military Warriors Support Foundation. Only 15 people were allowed to attend last month’s event, and we had to get creative with the fanfare, but we managed to give Bryan and his family a warm welcome at a time when home means more than ever. Bryan, thank you for your service and welcome to the Citizens family. Watch Bryan’s story .

  • Real change doesn’t happen overnight. We’re making a multi-million dollar commitment for social equity by supporting minority-owned businesses, building a culture of inclusion, and investing in local communities. Learn more about our journey to drive meaningful progress.

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Citizens Bank – Why Work With Us?

You're made ready for a career with us.

Gone are the days of a linear journey from high school to college, marriage to home ownership, and retirement to slowing down. The journey of life and even business often looks less like a ladder and more like a jungle gym.

We believe the same holds true for our career journeys. Your future is unique to you, and a successful career is however you define it.

That’s why it’s important to work for a company that’s committed to your journey — everything you’ve done and all you’re going to do. Our supportive culture and focus on your success will help you reach your career goals, regardless of whether you're looking to move up, down or sideways.

We’re recently coming off the largest IPO in banking history. Transforming our bank. Rapidly growing our business and empowering and exciting our work force like never before. This means opportunities to lead and advance, make an impact, to do more and be more are at an all time high. It also means we look for and reward people who aren’t afraid to raise their hand, embrace new challenges and show us a more innovative or better way.

Learn more about our credo to perform our best every day, get to know our company a little better, take a sneak peak at our comprehensive benefits, and check out our hiring process.

If you think we’d be a good fit for each other, explore an open role with us and apply today!

Opportunity. Growth. Community. It's all here for you.

Ready to shape your future.

What it means to have a career has been redefined. It’s not always about working your way up a ladder. It’s about moving around, getting new experiences, learning new skills and finding your next passion. That’s why we offer a wide variety of resources to help you determine what that next move is — whether it’s up, down or sideways.

We want our colleagues to love coming to work, but we know that everyone looks for something different in a career. With an array of roles spanning technology, retail branches, customer service centers, commercial banking and corporate operations, there’s a career here for everyone.

Learn about the variety of career paths we offer and see if one is right for you.

You're made ready to love what you do.

Working at Citizens Bank means being valued for who you are — both professionally and personally. It also means receiving the support to achieve what’s important to you as you progress through your own individual career journey.

Life at Citizens is an opportunity to make an impact that enhances the success of our company, customers, and communities. When you join us, you’ll enjoy innovation and teamwork, resources to pursue your own unique professional path, a legacy of meaningful community involvement, and comprehensive benefits that support your whole self.

Volunteering in the community

Diversity and Inclusion: Valued, respected and heard

At Citizens, we know that Diversity & Inclusion is an essential element of everyone’s success. Whether internally with our colleagues, or externally with our customers and communities, it all serves the same mission — to make everyone feel valued, respected and heard. Through our community initiatives, Business Resource Groups and colleague programs, we demonstrate every day how we don’t just talk about Diversity & Inclusion, we wear it on our (rolled-up) sleeves.

Read about Citizens commitment to diversity and inclusion.

Our Impact

We understand that a good bank is at the heart of a community, and that investing in our communities enriches us all. That's why we partner with local non-profit organizations to build vital connections to help communities prosper.

Our programs assist those in need so they may receive food and clothing, find affordable housing, develop their skills for better jobs, and expand their financial literacy.

We support our colleagues who dedicate their time to charitable causes that are meaningful to them. In 2018, our colleagues provided more than 133,000 hours of volunteer service across our communities. To encourage personal giving, we double the charitable contributions of our colleagues to eligible nonprofits.

Citizens Bank Reviews

  • Featured Review

    "A regional bank with community bank feel and national bank thinking"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Transformation
    Current Employee - Digital Transformation
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)


    Leaders have done a great job to unshackle talent to do things many would have previously not imagined. Innovative focus with a heavy emphasis on CX and Design Thinking make this an exciting time to be a Citizen!


    Playing a little catch up with some tools and processes, but at least the need is acknowledged and movement is happening

    Advice to Management

    Let's all be a little more scrappy in our approach - there really isn't anything we can't do, and plowing through roadblocks to get things done really excites the team

See All 2,249 Reviews

Citizens Bank Photos

Citizens Bank photo of: Volunteering Event for Habitat for Humanity in Nashville, TN
Citizens Bank photo of: Community captain and colleague Megan embraces volunteering.
Citizens Bank photo of: Executive Leadership Group members go shopping to support holiday giving efforts
Citizens Bank photo of: Breaking ground at our new Johnston, RI campus.
Citizens Bank photo of: Honoring exceptional colleagues at our Credo Champions event.
Citizens Bank photo of: Ballpark Banker colleagues engage with customers at Citizens Bank Park
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Citizens Bank Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (3)  

    Personal Banker Interview

    Anonymous Employee in East Falmouth, MA
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2 weeks. I interviewed at Citizens Bank (East Falmouth, MA) in April 2019.


    1 phone interview, 2 in person, easy, professional, first phone call about 20-45min, then invitation for an in person with your to be manager and then usuaally a second in person with a manager from another branch

    Interview Questions

See All 439 Interviews

Citizens Bank Awards & Accolades

  • America's Best Employers for Diversity, Forbes, 2019
  • Best Banks, Forbes, 2020
  • Corporate Equality Index, Human Rights Campaign, 2020
  • ESGR Freedom Award, Employer Support of The Guard & Reserve, 2020
  • Noteworthy Company, DiversityInc, 2020
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Work at Citizens Bank? Share Your Experiences

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