Citizens Overview

  • Providence, RI
  • 10000+ Employees
  • 1828
  • Company - Public (CFG)
  • Banks & Building Societies
  • $5 to $10 billion (USD)

Citizens is one of the oldest and largest financial services firms in the United States. Headquartered in Providence, Rhode Island, where our roots date back to 1828, we are an award-winning bank that offers retail and commercial banking products and services to individuals, ...
Mission: It's simple – help our customers, colleagues and communities reach their potential.

Company Updates

May 3, 2021
May is Asian American Pacific Islander Heritage Month, and we're proud to celebrate the AAPI community and highlight our colleagues.From a Relationship Manager who has been helping small- and medium-sized businesses in Boston's Chinatown district grow. To a senior program manager and U.S. Navy Veteran who founded the Rhode Island Veterans Network — our colleagues are making a huge difference at work and in their communities. To hear their stories and more like them, click the link below.
Shared image - Celebrating Asian American Pacific Islander Heritage Month | Careers at Citizens
Celebrating Asian American Pacific Islander Heritage Month | Careers at Citizens
April 27, 2021
We were recently named to Forbes’ list for Best Employers for Diversity. We’re proud to be recognized for our work in the diversity and inclusion space. Learn more about how we’ve been recognized for our DE&I efforts.
Shared image - Citizens Bank Awards & Recognition
Citizens Bank Awards & Recognition

Citizens Reviews

Recommend to a Friend
Approve of CEO
Bruce Van Saun
Bruce Van Saun
1,004 Ratings
Featured Review
Current Employee, more than 1 year

"Great company"

Mar 13, 2021 - Personal Banker in Detroit, MI
Positive Outlook
Approves of CEO


Benefits support pay and manage my


Technology could definitely use an upgrade but they are working on it
See All 2,759 Reviews

Diversity & Inclusion at Citizens

(287 Reviews)

Diversity Programs & Initiatives

Why people love working at Citizens

Diversity and inclusion is at the heart of our culture and credo. We champion the growth and empowerment of diverse individuals because we recognize they are leaders, innovators, movers and shakers. It’s no wonder nearly 60% of our colle

Diversity & Inclusion FAQs

All answers shown come directly from Citizens Reviews and are not edited or altered.

How is diversity at Citizens?

...Lack of diversity at the EVP and SVP ranks, majority are white men!...Read More

Citizens Photos

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Citizens Interviews

Getting an Interview
Applied online63%
Employee Referral12%

  1. Featured Interview

    Automation Engineer Interview

    Anonymous Employee in Boston, MA
    Accepted Offer
    Positive Experience
    Average Interview

    I applied online. I interviewed at Citizens (Boston, MA) in Nov 2020


    It is a 4 round interview process. Ranging from hr to technical. The interview was 30 min back to back with different employees. starts with technical lead, analyst, team member, the Hiring manager.

    Tell me about yourself and the previous work you did ?

    Answer Question

See All 526 interviews

Citizens Awards & Accolades

  • Best Places to Work for LGBTQ Equality (Perfect score of 100%)Human Rights Campaign’s (HRC) Corporate Equality Index2021
  • Global Innovation AwardBank Administration Institute (BAI)2021
  • Noteworthy CompanyDiversityInc2020
  • Military Friendly EmployerMilitary Friendly Employers2020
  • America's Best Employers for DiversityForbes2020

Pledges & Certifications

  • Pay Equality Pledge

    Committed to paying equitably for equal work & experience

  • Tech Hiring Commitment

    Helping to train, hire and promote more technology workers

  • Career Advancement Program

    Helping employees "upskill" into higher-paying positions

  • Social Responsibility Pledge

    Formal programs or foundation to give back to communities

  • Diversity Commitment

    Has programs that support a diverse and inclusive workforce

  • Pledge to Thrive

    Taking steps to prioritize employee well-being

  • First Job Programs

    Maintain entry-level hiring and career development programs to give people career starts

Popular Careers with Citizens Job Seekers

Licensed Relationship Banker
Learn About the Job
Small Business Relationship Banker
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Commercial Banker Development Program
Learn About the Job

Citizens FAQ

(52 Questions)

All answers shown come directly from Citizens Reviews and are not edited or altered.

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What is paid time off like at Citizens?

...Additionally, the bank has solid benefits, generous PTO, and decent pay as well....

February 15, 2021

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Work at Citizens? Share Your Experiences

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