Citizens Overview

  • Providence, RI
  • 10000+ Employees
  • 1828
  • Company - Public (CFG)
  • Banking & Lending
  • $5 to $10 billion (USD)

Citizens is one of the oldest and largest financial services firms in the United States. Headquartered in Providence, Rhode Island, where our roots date back to 1828, we are an award-winning bank that offers retail and commercial banking products and services to individuals, ...
Mission: It's simple – help our customers, colleagues and communities reach their potential.

Company Updates

July 5, 2022
Let’s face it, it’s great to have the convenience of searching and applying for jobs online. But unfortunately, online scammers have made it their job to pose as real companies to steal personal information of unsuspecting victims. Regardless of whether you apply for a job with us, we want to share some smart ways to protect yourself from becoming a victim of recruitment fraud.
How to avoid recruiting scams while on the job search.
June 27, 2022
We are pleased to announce that we have been named a 2022 "Best Place to Work for LGBTQ Equality” and earned a perfect score on the Human Rights Campaign 2022 Corporate Equality Index for the third year in a row!
Shared image - Celebrating Pride: Ready to Love What You Do and Who You Love | Careers at Citizens
Celebrating Pride: Ready to Love What You Do and Who You Love | Careers at Citizens

What people are saying about Citizens

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Citizens Reviews

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Approve of CEO
Bruce Van Saun
Bruce Van Saun
1,311 Ratings
Featured Review
Current Employee, more than 3 years

"Great work life balance and flexibility"

Apr 28, 2022 - Senior Risk Manager
Positive Outlook
Approves of CEO


Great maternity benefits, paid time off, and flexibility. The corporate culture is very positive and there is a big focus on employee training and development. I love the diversity and inclusion


I honestly do not have any yet.

Advice to Management

Continue to invest in employee development, training, and comparable compensation (with other large financial institutions).
See All 3,491 Reviews

Diversity & Inclusion at Citizens

(818 Reviews)

Diversity Programs & Initiatives

Why people love working at Citizens

Diversity and inclusion is at the heart of our culture and credo. We champion the growth and empowerment of diverse individuals because we recognize they are leaders, innovators, movers and shakers. It’s no wonder nearly 60% of our colleagues are female and almost 30% are people of color.

We encourage professional and personal development through our six Business Resource Groups and diversity speaker series. We offer many valuable benefits including flexible scheduling, tuition reimbursement, adoption reimbursement, and fully-paid maternity leave for birth mothers so much more.

Join our team, and let’s thrive togeth

Diversity & Inclusion FAQs

All answers shown come directly from Citizens Reviews and are not edited or altered.

How is diversity at Citizens?

...No opportunity for managers of color to advance since there is ZERO diversity at the top in which senior managers are either unwilling to extend opportunities to people of color or are probably incapable of knowing how to mentor and develop leaders with diverse backgrounds....Read More

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Citizens Photos

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Citizens Interviews

Getting an Interview
Applied online65%
Employee Referral12%

  1. Branch Manager Interview

    Anonymous Employee in United States
    Accepted Offer
    Negative Experience
    Easy Interview

    I applied online. I interviewed at Citizens (United States)


    The process was great, fast, communication was very helpful. I was in few interviews and the process was fast and the end result was they gave me the opportunity to join their team, and gave me a great offer. The recruiter was super friendly and motivated to get the right fit for the company.

    The purpose for wanting to join their team.

    1 Answers

See All 667 interviews

Citizens Awards & Accolades

  • Best Places to Work for LGBTQ Equality (Perfect score of 100%)Human Rights Campaign’s (HRC) Corporate Equality Index2021
  • Global Innovation AwardBank Administration Institute (BAI)2021
  • Noteworthy CompanyDiversityInc2020
  • Military Friendly EmployerMilitary Friendly Employers2020
  • America's Best Employers for DiversityForbes2020

Pledges & Certifications

  • Pay Equality Pledge

    Committed to paying equitably for equal work & experience

  • Tech Hiring Commitment

    Helping to train, hire and promote more technology workers

  • Career Advancement Program

    Helping employees "upskill" into higher-paying positions

  • Social Responsibility Pledge

    Formal programs or foundation to give back to communities

  • Diversity Commitment

    Has programs that support a diverse and inclusive workforce

  • Pledge to Thrive

    Taking steps to prioritize employee well-being

  • First Job Programs

    Maintain entry-level hiring and career development programs to give people career starts

Popular Careers with Citizens Job Seekers


Citizens FAQ

(63 Questions)

All answers shown come directly from Citizens Reviews and are not edited or altered.

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What is paid time off like at Citizens?

...Great maternity benefits, paid time off, and flexibility....

April 28, 2022

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