Cover image for Citizens
See All Photos


Engaged Employer


Add a Review

Citizens Overview

  • Providence, RI
  • 10000+ Employees
  • 1828
  • Company - Public (CFG)
  • Banking & Lending
  • $5 to $10 billion (USD)

Citizens is one of the oldest and largest financial services firms in the United States. Headquartered in Providence, Rhode Island, where our roots date back to 1828, we are an award-winning bank that offers retail and commercial banking products and services to individuals, ...
Mission: It's simple – help our customers, colleagues and communities reach their potential.

Company Updates

June 5, 2023
Company News
To some, banking is dollars in, dollars out. But Citizens is so much more. We’re rooted in the neighborhood and are invested in helping tomorrow’s LGBTQ+ workforce meet ever-accelerating needs. Together with our partners, we’re making meaningful progress through hard work, innovation, and teamwork. We proudly support Out in Finance (OIF), an organization driven to advance inclusion and equality across financial services, aid in recruiting efforts, and provide a networking forum for LGBTQ+ professionals. We also partner with Out for Undergrad, which helps high-achieving LGBTQ+ undergraduates reach their full potential. Through our partnership, we expose undergrads to Citizens internships that kick-off new careers in a caring and inclusive environment.
Shared image - O4U
June 1, 2023
Company News
It’s Pride Month! And we can’t think of a better way to show support for our LGBTQ+ colleagues than celebrating their freedom to live openly and with dignity. Our commitment to equity for all is being noticed and recognized nationally, as we were recently named a 2023 Top Regional Company by DiversityInc. If you’re a member or ally of the LGBTQ+ community, you’ll find passion for what you do and support for who you are – here at Citizens.
Shared image - Diversity, Equity, and Inclusion
Diversity, Equity, and Inclusion

The latest conversations about Finance

Join the conversation on




Commercial Customer Service Representative

What’s the best way to have a lack of compensation and incentive conversation in your department? I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. I thought my 5 year was going to finally show something but it did not. I’ve inquired about pay but it’s gotten nowhere.




220.3K Members 

Ask candid career questions

-1 -
Join the conversation on

Got a burning question about Citizens? Just ask!

On Fishbowl, you can share insights and advice anonymously with Citizens employees and get real answers from people on the inside.

What's Fishbowl
Ask a Question

What are your colleagues talking about?

Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously.
Join the Conversation

Citizens Reviews

Recommend to a Friend
Approve of CEO
Citizens CEO Bruce Van Saun
Bruce Van Saun
1,499 Ratings
Featured Review
Current Employee, more than 10 years

"Find your home at Citizens"

Oct 18, 2022 - Program Manager
Positive Outlook
Approves of CEO


Here are my top 5 reasons for working at Citizens: 1) Effective and functional leadership and teams: Work is prioritized and optimized to ensure we have the resources to complete the work. Clear and


Growing and getting better is messy. There are periods of time where there is too much to do and not enough time or conflicting priorities. That's going to happen its hard to avoid when you are
See All 3,966 Reviews

Citizens Photos

+ Add Photo
Citizens photo of: MISSING VALUECitizens photo of: MISSING VALUECitizens photo of: MISSING VALUECitizens photo of: MISSING VALUECitizens photo of: MISSING VALUECitizens photo of: MISSING VALUECitizens photo of: MISSING VALUE

Citizens Interviews

Getting an Interview
Applied online65%
Employee Referral13%

  1. Project Manager Interview

    Anonymous Employee in United States
    Accepted Offer
    Negative Experience
    Easy Interview


    They use an automated process to schedule interviews and it was not performing properly. I had responded as requested but never received a response. Eventually they deleted the request for an interview but I was able to resolve by contacting them directly.

    What experience do you have to support this position

    Answer Question

See All 760 interviews

Citizens Awards & Accolades

  • FORTUNE’s Most Admired CompaniesFortune2023
  • Standout Company for Gender EqualityBloomberg2023
  • DiversityInc Top Regional CompanyDiversityInc2023
  • Best Place to Work for LGBTQ+ Equality (Perfect Score 100%)Human Rights Campaign's (HRC) Corporate Equality Index2022
  • Forbes Best Banks in AmericaForbes2022

Popular Careers with Citizens Job Seekers


Citizens FAQ

(61 Questions)

All answers shown come directly from Citizens Reviews and are not edited or altered.

See questions about:

What is paid time off like at Citizens?

...Great maternity benefits, paid time off, and flexibility....

April 28, 2022

Read more

See 115 more answers

People Also Ask about Citizens

To get a job at Citizens, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at Citizens and prepare for tough questions.

Work at Citizens? Share Your Experiences

Citizens logo

Citizens Locations

  • Atlanta, GA
  • Attleboro, MA
  • Boston, MA
  • Bristol, RI
  • Charlestown, RI
See All Locations
Connect with Citizens

Follow Citizens


Glassdoor gives you an inside look at what it's like to work at Citizens, including salaries, reviews, office photos, and more. This is the Citizens company profile. All content is posted anonymously by employees working at Citizens.