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Citizens Memorial Healthcare Overview

Bolivar, MO
1001 to 5000 employees
Company - Private
Health Care Services & Hospitals
$25 to $50 million (USD) per year
CMH is a combination of two corporate entities: Citizens Memorial Hospital District (a public hospital district established in 1978) and Citizens Memorial Health Care Foundation (a 501(c)3 foundation established in 1986).

Together, they operate a rural ... Read more

Mission: Caring for every generation through exceptional services by leading physicians and a compassionate healthcare team.

Citizens Memorial Healthcare – Why Work For Us?

CMH is a combination of two corporate entities: Citizens Memorial Hospital District (a public hospital district established in 1978) and Citizens Memorial Health Care Foundation (a 501(c)3 foundation established in 1986).

Together, they operate a rural integrated delivery system with one Chief Executive Officer/Executive Director, and two Boards of Directors. CMH serves a rural, eight-county area in southwest Missouri with a population of 100,000+. Citizens Memorial Hospital opened its doors on September 28, 1982. The Hospital also includes the clinic system and provides the following services:

  • Acute care. 86-beds including Medical/Surgical, Intensive Care Unit, Telemetry, Birthing Unit (The Birth Place), Heart Center, and Geriatric Psychiatry and a full complement of Outpatient Services. A new STEMI Center was added in February 2014. CMH is a sole community provider hospital.
  • Emergency Services. Level III Trauma Center and ambulance services for three counties (Cedar, Polk, and Hickory).
  • Ambulatory Care. 32 Physician Offices, 11 of which are certified Rural Health Clinics.

Citizens Memorial Health Care Foundation was established to assist the Hospital with future growth and operates the following services:

  • Long Term Care. 6 Long-Term Care Facilities with a total of 727 beds, 1 residential care facility, 1 assisted living facility, and 5 independent living communities for seniors.
  • Home Care Services. Home Care, Hospice (also Palliative Care), Home Medical Equipment, Health Transit and Homemaker Plus.

CMH was awarded the prestigious Davies Award of Excellence by the Health Information and Management Systems Society, and has been recognized for its innovative efforts associated with its organizational patient electronic medical record system. CMH was also named a Most Wired and Most Wireless Hospital, and was named one of the Top 10 Rural Hospitals in America. CMH is one of the 10 largest employers in southwest Missouri. In 2010, CMH was awarded the Missouri Quality Award, which is modeled after the coveted Malcom Baldrige National Quality Award. CMH was recently named a 2014 Dynamic Dozen honoree and 2014 Business Class honoree by the Springfield Business Journal.

In 1976, concerned citizens and business leaders formed a committee to study the possibility of a community hospital.  At that time, Bolivar had a population of about 5,500.  In 1978, the community approved and organized the public hospital district, including the formation of the district’s board of directors.  Representing six geographical districts, the board represented diverse backgrounds and management skills to join together as the strength and backbone of the monumental project.  Board members included:  Kerry D. Douglas, Bolivar attorney and board chairman; Wayne Wilson, Bolivar insurance agent and vice chairman; Joe Shelton, Southwest Baptist University professor and board secretary; Ferrol Wainscott, Polk County area farmer; Norman Presley, a salesman for Sears; and Charles Pence, pastor of the Bolivar United Methodist Church. 

With a background in hospital administration and experience in construction of other hospitals, the CMH Board of Directors chose Donald J. Babb to serve as the administrator of the new facility. All, however, shared the common goal of developing the hospital to provide the finest in medical care for the citizens of the area.

Opening in 1982, more than $6.9 million was spent to build and equip the facility.  CMH began as a 53-bed acute healthcare facility with a service area encompassing Polk, Dallas, Cedar, Hickory and southern Benton Counties in southwest Missouri. Healthcare services provided by CMH included emergency care, intensive care, obstetrics, surgery and recovery, medical-surgical care, laboratory, radiology, physical therapy and respiratory care. Even before the hospital opened on September 28, 1982, the hospital added a four-bed ICU unit.

Much of the area CMH services was classified as medically underserved and economically depressed. A substantial segment of the population is elderly. Bolivar, the home of CMH and the county seat of Polk County, is the largest community in CMH’s service area with more than 10,000 residents.

Before the establishment of CMH, the nearest hospital to Bolivar was nearly an hour away and as much as twice as far for many other communities in the area.

The Citizens Memorial Health Care Foundation is a 501(c)(3) not-for-profit organization dedicated to Citizens Memorial Hospital(CMH) and the enrichment of the communities we serve.

Our vision is to be the first choice for customer focused healthcare to every generation. Your generous donations directly impact the lives of each family served by CMH and support essential initiatives such as the Carrie J. Babb Cancer Center, CMH Hospice, student scholarships and more.

There are several ways you can help keep your community healthy. You may choose to contribute cash, stocks, bonds or real estate to Citizens Memorial Health Care Foundation. Gifts to the Foundation typically provide donors with a tax deduction and nonprofit investment incentives.

Recognize someone you love or a person who has made a difference in your life. Many people choose to remember a loved one by making a financial gift to the Foundation in lieu of flowers. The Foundation acknowledges each gift with a letter to the family and the contributor.

Citizens Memorial Healthcare Reviews

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Donald J. Babb
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  • "Great place to work in a small town"

    • Work/Life Balance
    • Culture & Values
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    • Comp & Benefits
    • Senior Management
    Current Employee - Certified Nursing Assistant in Buffalo, MO
    Current Employee - Certified Nursing Assistant in Buffalo, MO
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    Approves of CEO

    I have been working at Citizens Memorial Healthcare full-time (More than 3 years)


    Residents are great, office staff is helpful, administrator is amazing treats employees with respect and always trying to make things better.


    Staff to patient ratio. Scheduling, pay

    Advice to Management

    Listen to your staffs issues, pay attention to what's really going on, and plan accordingly.

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Citizens Memorial Healthcare Photos

Citizens Memorial Healthcare photo of: Citizens Memorial Hospital
Citizens Memorial Healthcare photo of: Citizens Memorial Hospital ER
Citizens Memorial Healthcare photo of: CMH Heart Institute Clinic
Citizens Memorial Healthcare photo of: CMH Community Rooms
Citizens Memorial Healthcare photo of: CMH Douglas Medical Center
Citizens Memorial Healthcare photo of: Carrie J. Babb Cancer Center at CMH
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Citizens Memorial Healthcare Interviews



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    I applied online. The process took 1 day. I interviewed at Citizens Memorial Healthcare.


    The interviewing team asked good, work-specific questions and were able to answer in detail the benefits and promotional possiblities of the licensed practical nurse clinical position. I felt comfortable and at ease with all of the questions that were asked.

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