Working at Clarabridge | Glassdoor

Clarabridge Overview

Reston, VA
201 to 500 employees
2006
Company - Private
Computer Hardware & Software
$50 to $100 million (USD) per year
Clarabridge helps hundreds of the world’s leading brands understand and improve their customer experience. Using advanced text analytics, Clarabridge transforms survey, social, voice and all other forms of customer feedback into intelligence used to ... Read more

Mission: We put customer feedback to work.

Company Updates

  • A #CEM platform should collect, unify, understand, and empower your customer feedback data http://glassdoor.com/slink.htm?key=vIGVd

    5 Must-Haves in your Customer Experience Management Platform | Clarabridge

    By Fabrice Martin, VP of Product Management There are two things to keep in mind about customer experience management (CEM): It is very important, and it is very hard to get right. CEM is the collection of processes a company uses to track, oversee, and organize every interaction between a customer and the organization throughout the customer lifecycle.

  • Does your organization have the right ingredients for Customer Experience success?
    http://glassdoor.com/slink.htm?key=vIpPA

    Omni-Source Data: The Ingredients for CX Success | Clarabridge

    Customer experience management is like cooking. If I have eggs and butter in my kitchen, I can make a fried egg. If I have eggs and butter and also flour, salt, milk, baking powder, vanilla, and lots of sugar, I can make a cake.

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Clarabridge – Why Work For Us?


Clarabridge transforms customer feedback into intelligence that improves the customer experience.

Our intelligent customer experience management (CEM) solution uses the industry’s most advanced text analytics engine to help you understand your customers’ sentiment in their own words. Clarabridge analyzes feedback from any source, on any topic, across the volume of customer data you collect every day.

We give you the complete customer voice so you can make the confident decisions that lead to happier customers and real business results.

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Connect to every source of customer feedback

Get a complete view of your customers’ experience. The Clarabridge Intelligence Platform harnesses all available sources of consumer feedback, including multiple survey types, contact center agent notes, social media, chat, voice, email, warranty notes, and much more.


Accurately interpret the meaning

The Clarabridge Intelligence Platform’s core functionality includes industry-leading text analytics, context-sensitive sentiment analysis, linguistic categorization, and emotion detection. This sophisticated Natural Language Processing (NLP) technology cuts through any volume of customer feedback making it easy for you to get a precise understanding of your customers’ experience. Clarabridge text analytics include native language processing and customizable tuning resulting in 85-90% accuracy.


Put feedback to work

Meaningful business insights are routed by the Clarabridge Intelligence Platform to the right audience at the right time, enabling enterprise-wide action. Push the data to the people who can do something about it with reports, alerts, dashboards delivered to any device: mobile, tablet and/or desktop. Use the customer experience data to drive improved marketing campaigns, product improvements, call center satisfaction, employee training, operational improvements, and executive strategic planning, for a bottom-line impact across the entire organization.


Clarabridge Reviews

3.5
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Recommend to a friend
Approve of CEO
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Mark Bishof
7 Ratings
  • "Mostly good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Operations Engineer in Reston, VA
    Former Employee - Senior Operations Engineer in Reston, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Clarabridge full-time (More than 5 years)

    Pros

    Modern, convenient, cool office in a great location.
    People you enjoy being around.
    Small perks that add up: free snacks, good beer always stocked, company functions with good food, outings to baseball/go karting/paintball
    Some really cutting edge technology

    Cons

    Unclear prospects for IPO/buyout and thus value/timeline for cashing out options
    Serious understaffing and as a result burnout in certain departments, while
    Apparently relaxed, come-late-leave-early attitude in others
    Upper management needs internal discipline

    Advice to Management

    I was impressed with Yuchun's ability to get to the bottom of major issues, set direction and actually follow through with his decisions. It broke a pattern of good intentions never turned into a reality that plagued the company for a long time. I hope Mark Bishof can run a similarly tight ship. Sort out how recent acquisitions are working and cut losses if necessary. Several recently hired upper managers have no respect of people reporting to them, thus cannot inspire nor lead their teams. These teams would do better with a temporary lead chosen out of more experienced members until a qualified person can be found.

See All 103 Reviews

Clarabridge Photos

Clarabridge photo of: Our Design team as the "Creative Cloud" for Halloween 2015
Clarabridge photo of: UK team raising money for Great Ormond Street Hospital
Clarabridge photo of: Talent & Culture celebrating TWO big wins at the Corporate Culture Awards!
Clarabridge photo of: Closing out Q3 with a bang in the UK!
Clarabridge photo of: We know great Customer Experience when we see it! The CB Recruiting team is thankful for swag from our favorite ATS
Clarabridge photo of: Happy 4 year anniversary!!
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Clarabridge Interviews

Experience

Experience
67%
10%
23%

Getting an Interview

Getting an Interview
33%
32%
16%
16
3

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Business Consultant Interview

    Anonymous Interview Candidate in Reston, VA
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Clarabridge (Reston, VA) in December 2017.

    Interview

    It's a pretty extensive interview process - three phone interviews and then one in-person interview (which was five interviews back to back). They also ask that you put together a mock business presentation for the in-person interview day.

    Interview Questions

See All 34 Interviews

Clarabridge Awards & Accolades

  • Coolest Companies, DC Inno, 2015
  • Corporate Culture Award, SmartCEO, 2015
  • Best Places to Work, Washington Business Journal, 2014
  • Deloitte Technology Fast 500, Deloitte, 2014
  • Temkin Group Customer Experience Vendor Excellence Award, Temkin Group, 2014
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