Mission: We put customer feedback to work.
A #CEM platform should collect, unify, understand, and empower your customer feedback data http://glassdoor.com/slink.htm?key=vIGVd
Does your organization have the right ingredients for Customer Experience success?
Clarabridge transforms customer feedback into intelligence that improves the customer experience.
Our intelligent customer experience management (CEM) solution uses the industry’s most advanced text analytics engine to help you understand your customers’ sentiment in their own words. Clarabridge analyzes feedback from any source, on any topic, across the volume of customer data you collect every day.
We give you the complete customer voice so you can make the confident decisions that lead to happier customers and real business results.
Connect to every source of customer feedback
Get a complete view of your customers’ experience. The Clarabridge Intelligence Platform harnesses all available sources of consumer feedback, including multiple survey types, contact center agent notes, social media, chat, voice, email, warranty notes, and much more.
The Clarabridge Intelligence Platform’s core functionality includes industry-leading text analytics, context-sensitive sentiment analysis, linguistic categorization, and emotion detection. This sophisticated Natural Language Processing (NLP) technology cuts through any volume of customer feedback making it easy for you to get a precise understanding of your customers’ experience. Clarabridge text analytics include native language processing and customizable tuning resulting in 85-90% accuracy.
Meaningful business insights are routed by the Clarabridge Intelligence Platform to the right audience at the right time, enabling enterprise-wide action. Push the data to the people who can do something about it with reports, alerts, dashboards delivered to any device: mobile, tablet and/or desktop. Use the customer experience data to drive improved marketing campaigns, product improvements, call center satisfaction, employee training, operational improvements, and executive strategic planning, for a bottom-line impact across the entire organization.
I worked at Clarabridge full-time (More than 5 years)
Modern, convenient, cool office in a great location.
People you enjoy being around.
Small perks that add up: free snacks, good beer always stocked, company functions with good food, outings to baseball/go karting/paintball
Some really cutting edge technology
Unclear prospects for IPO/buyout and thus value/timeline for cashing out options
Serious understaffing and as a result burnout in certain departments, while
Apparently relaxed, come-late-leave-early attitude in others
Upper management needs internal discipline
Advice to Management
I was impressed with Yuchun's ability to get to the bottom of major issues, set direction and actually follow through with his decisions. It broke a pattern of good intentions never turned into a reality that plagued the company for a long time. I hope Mark Bishof can run a similarly tight ship. Sort out how recent acquisitions are working and cut losses if necessary. Several recently hired upper managers have no respect of people reporting to them, thus cannot inspire nor lead their teams. These teams would do better with a temporary lead chosen out of more experienced members until a qualified person can be found.
I applied online. The process took 3 weeks. I interviewed at Clarabridge (Reston, VA) in December 2017.
It's a pretty extensive interview process - three phone interviews and then one in-person interview (which was five interviews back to back). They also ask that you put together a mock business presentation for the in-person interview day.