Working at Clarabridge | Glassdoor

Clarabridge Overview

Reston, VA
201 to 500 employees
2006
Company - Private
Computer Hardware & Software
$50 to $100 million (USD) per year
Clarabridge helps hundreds of the world’s leading brands understand and improve their customer experience. Using advanced text analytics, Clarabridge transforms survey, social, voice and all other forms of customer feedback into intelligence used to ... Read more

Mission: We put customer feedback to work.

Company Updates

  • A #CEM platform should collect, unify, understand, and empower your customer feedback data http://glassdoor.com/slink.htm?key=vIGVd

    5 Must-Haves in your Customer Experience Management Platform | Clarabridge

    By Fabrice Martin, VP of Product Management There are two things to keep in mind about customer experience management (CEM): It is very important, and it is very hard to get right. CEM is the collection of processes a company uses to track, oversee, and organize every interaction between a customer and the organization throughout the customer lifecycle.

  • Does your organization have the right ingredients for Customer Experience success?
    http://glassdoor.com/slink.htm?key=vIpPA

    Omni-Source Data: The Ingredients for CX Success | Clarabridge

    Customer experience management is like cooking. If I have eggs and butter in my kitchen, I can make a fried egg. If I have eggs and butter and also flour, salt, milk, baking powder, vanilla, and lots of sugar, I can make a cake.

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Clarabridge – Why Work For Us?


Clarabridge transforms customer feedback into intelligence that improves the customer experience.

Our intelligent customer experience management (CEM) solution uses the industry’s most advanced text analytics engine to help you understand your customers’ sentiment in their own words. Clarabridge analyzes feedback from any source, on any topic, across the volume of customer data you collect every day.

We give you the complete customer voice so you can make the confident decisions that lead to happier customers and real business results.

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Connect to every source of customer feedback

Get a complete view of your customers’ experience. The Clarabridge Intelligence Platform harnesses all available sources of consumer feedback, including multiple survey types, contact center agent notes, social media, chat, voice, email, warranty notes, and much more.

Accurately interpret the meaning

The Clarabridge Intelligence Platform’s core functionality includes industry-leading text analytics, context-sensitive sentiment analysis, linguistic categorization, and emotion detection. This sophisticated Natural Language Processing (NLP) technology cuts through any volume of customer feedback making it easy for you to get a precise understanding of your customers’ experience. Clarabridge text analytics include native language processing and customizable tuning resulting in 85-90% accuracy.

Put feedback to work

Meaningful business insights are routed by the Clarabridge Intelligence Platform to the right audience at the right time, enabling enterprise-wide action. Push the data to the people who can do something about it with reports, alerts, dashboards delivered to any device: mobile, tablet and/or desktop. Use the customer experience data to drive improved marketing campaigns, product improvements, call center satisfaction, employee training, operational improvements, and executive strategic planning, for a bottom-line impact across the entire organization.

Clarabridge Reviews

3.3
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Recommend to a friend
Approve of CEO
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Mark Bishof
18 Ratings
  • Helpful (2)

    "Clarabridge....the leading customer experience company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Reston, VA
    Current Employee - Sales in Reston, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Clarabridge full-time (More than a year)

    Pros

    I have been working at Clarabridge for approximately 17 months in a sales capacity and could not be more encouraged in working with our customers, technology and team members. Clarabridge has an excellent leadership team and vision and is executing well on all fronts. Clarabridge is a very challenging and rewarding place to work

    Cons

    I haven't found anything to complain about after 17 months.

    Advice to Management

    Great support to the sales organization and thanks for creating a strong sales oriented culture

See All 114 Reviews

Clarabridge Photos

Clarabridge photo of: Our Design team as the "Creative Cloud" for Halloween 2015
Clarabridge photo of: UK team raising money for Great Ormond Street Hospital
Clarabridge photo of: Talent & Culture celebrating TWO big wins at the Corporate Culture Awards!
Clarabridge photo of: Closing out Q3 with a bang in the UK!
Clarabridge photo of: We know great Customer Experience when we see it! The CB Recruiting team is thankful for swag from our favorite ATS
Clarabridge photo of: Happy 4 year anniversary!!
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Clarabridge Interviews

Experience

Experience
60%
12%
28%

Getting an Interview

Getting an Interview
36%
32%
18%
12
2

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1. Helpful (6)  

    Consulting Manager Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience

    Application

    I applied online. I interviewed at Clarabridge.

    Interview

    Phone screen interview was scheduled but the HR person never called. No response at all to a follow-up email I sent to the HR person. This lack of professional courtesy tells me all I need to know about this company and it goes without saying that I will never consider employment at this organization again.

    If a job works for you at Clarabridge that's great. My advice is to be very careful of what HR tells you.

See All 44 Interviews

Clarabridge Awards & Accolades

  • Best Places to Work, Washington Business Journal, 2014
  • Deloitte Technology Fast 500, Deloitte, 2014
  • KM World Trend-Setting Product, KM World, 2013
  • KM World Trend Setting Product, KM World, 2012
  • KM World Trend Setting Product, KM World, 2011
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