Working at Clarabridge | Glassdoor

Clarabridge Overview

Reston, VA
201 to 500 employees
2006
Company - Private
Information Technology
$50 to $100 million (USD) per year
Clarabridge helps hundreds of the world’s leading brands understand and improve their customer experience. Using advanced text analytics, Clarabridge transforms survey, social, voice and all other forms of customer feedback into intelligence used to ... Read more

Mission: We put customer feedback to work.

Company Updates

  • A #CEM platform should collect, unify, understand, and empower your customer feedback data http://glassdoor.com/slink.htm?key=vIGVd

    5 Must-Haves in your Customer Experience Management Platform | Clarabridge

    By Fabrice Martin, VP of Product Management There are two things to keep in mind about customer experience management (CEM): It is very important, and it is very hard to get right. CEM is the collection of processes a company uses to track, oversee, and organize every interaction between a customer and the organization throughout the customer lifecycle.

  • Does your organization have the right ingredients for Customer Experience success? http://glassdoor.com/slink.htm?key=vIpPA

    Omni-Source Data: The Ingredients for CX Success | Clarabridge

    Customer experience management is like cooking. If I have eggs and butter in my kitchen, I can make a fried egg. If I have eggs and butter and also flour, salt, milk, baking powder, vanilla, and lots of sugar, I can make a cake.

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Clarabridge – Why Work For Us?


Clarabridge transforms customer feedback into intelligence that improves the customer experience.

Our intelligent customer experience management (CEM) solution uses the industry’s most advanced text analytics engine to help you understand your customers’ sentiment in their own words. Clarabridge analyzes feedback from any source, on any topic, across the volume of customer data you collect every day.

We give you the complete customer voice so you can make the confident decisions that lead to happier customers and real business results.

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Connect to every source of customer feedback

Get a complete view of your customers’ experience. The Clarabridge Intelligence Platform harnesses all available sources of consumer feedback, including multiple survey types, contact center agent notes, social media, chat, voice, email, warranty notes, and much more.


Accurately interpret the meaning

The Clarabridge Intelligence Platform’s core functionality includes industry-leading text analytics, context-sensitive sentiment analysis, linguistic categorization, and emotion detection. This sophisticated Natural Language Processing (NLP) technology cuts through any volume of customer feedback making it easy for you to get a precise understanding of your customers’ experience. Clarabridge text analytics include native language processing and customizable tuning resulting in 85-90% accuracy.


Put feedback to work

Meaningful business insights are routed by the Clarabridge Intelligence Platform to the right audience at the right time, enabling enterprise-wide action. Push the data to the people who can do something about it with reports, alerts, dashboards delivered to any device: mobile, tablet and/or desktop. Use the customer experience data to drive improved marketing campaigns, product improvements, call center satisfaction, employee training, operational improvements, and executive strategic planning, for a bottom-line impact across the entire organization.


Clarabridge Reviews

3.5
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Yuchun Lee
11 Ratings
  • "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Clarabridge full-time

    Pros

    Empowerment. Flex time. Telecommuting. Personal responsibility. Exciting technology in a growing market.

    Cons

    Growing, rapidly-evolving company. Many wrinkles need to be ironed out, but this also creates many opportunities for improvement and recognition.

See All 93 Reviews

Clarabridge Interviews

Interview Experience

Interview Experience
71%
7%
21%

Getting an Interview

Getting an Interview
34%
31%
17%
13
3

Interview Difficulty

2.9
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Senior Java Developer Interview

    Anonymous Interview Candidate in Reston, VA
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2 weeks. I interviewed at Clarabridge (Reston, VA) in September 2016.

    Interview

    I applied online and it took 2 weeks to get an in person interview after I had my phone screening.
    The interviewer were nice, professional and were looking for someone who has some ideas about them and interested in them which I was.

    Interview Questions

    • What are the things you don't like about java?   1 Answer
    • How did you deal with a conflict that you had in your previous job?   Answer Question
    • Tell me about a situation that you solved a technical problem with your ingenuity?   Answer Question
See All 32 Interviews

Clarabridge Awards & Accolades

  • Coolest Companies, DC Inno, 2015
  • Corporate Culture Award, SmartCEO, 2015
  • Best Places to Work, Washington Business Journal, 2014
  • Deloitte Technology Fast 500, Deloitte, 2014
  • Temkin Group Customer Experience Vendor Excellence Award, Temkin Group, 2014
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