Working at Clearent | Glassdoor

Clearent Overview

Saint Louis, MO
201 to 500 employees
2005
Company - Private
Financial Transaction Processing
Unknown / Non-Applicable
Clearent is a full-service, payments solution provider with more than 400 employees, 45,000 merchants, and $16 billion in processing volume. From traditional point-of-sale terminals, mobile solutions, and tablet-based systems to a custom-built virtual terminal, eCommerce ... Read more

Mission: To be irreplaceable to our customers through our technology, business processes and trust-based working relationships.

Company Updates

  • http://glassdoor.com/slink.htm?key=vQtkc

    Clearent CEO Named Entrepreneur of the Year® 2017 in Central Midwest

    June 16, 2017 EY today announced that Founder and CEO Dan Geraty of Clearent, a full-service payment processor and merchant services provider, received the Entrepreneur Of The Year® 2017 Award in the Central Midwest. The award recognizes entrepreneurs who are excelling in areas such as innovation, financial performance, and personal commitment to their businesses and communities.

  • http://glassdoor.com/slink.htm?key=vQ2xX

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Clearent Video

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Clearent – Why Work For Us?


At our core, we’re a credit card processing company that takes a hard stand against hidden fees and pricing tricks.

Since our very beginnings, our commitment to quality, transparency and unwavering customer service are the basis for everything that we do. We are a payment processor committed to doing the right thing. We are tenacious when it comes to the pursuit of making things better so that our clients can be their most profitable. We are humble innovators, building our payment technology – Horizon Processing Engine, Quest Payment Gateway and Compass Reporting Tool – from the ground up. And we are passionate about providing the kind of service that people don’t really expect anymore. As you’re evaluating credit card processing companies, let us show you how different is better.



OUR VISION

To be the most highly recommended payments solutions provider in the industry.

OUR MISSION

To be irreplaceable to our customers through our technology, business processes and trust-based working relationships.

WHAT WE VALUE

One of the most important factors behind a company’s long-term success it its culture. After all, culture is really the glue that holds great companies together.

Clearent was founded on the core principles of honesty and transparency and these values can be found in everything we do, from how we treat our employees, sales partners, and merchants to how we built our proprietary processing platform so that it provides a clear view of residual payments and credit card processing fees.

We’ve worked hard to create and nurture a unique company with a culture that stands apart from other players in the payments industry. From the minute you walk into our offices or meet a member of our team you can tell there’s something different about Clearent.

We’re a hard working, entrepreneurial group that values innovation and a results-oriented attitude just as much as we do having fun, both in the office and out.

We see the value of being a flexible, nimble company, which is why we empower our employees to make decisions and truly value their input into how we can make Clearent a better company, and an ever better place to work.

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If you’re interested in selling credit card processing and merchant accounts, let us show you what it’s like to be part of a winning team.

We have teams of dedicated sales professionals located across the county, and are always looking for new Account Executives and Regional Sales Directors to join our team.

When you work for Clearent, you’ll have the confidence you need, knowing you’re backed by one of the most trusted providers in the payments business.

We’re committed to your success, which is why we provide tools that make it easier and faster to drive your income, such as best-in-class technology, leading-edge products, and customer-centric service.

Add to that one of the strongest commission plans in the industry, uncapped earnings with upfront cash incentives that are paid weekly, flexible compensation plans and vested lifetime residuals and you’ll have what you need to reach higher and grow faster.

Want to know what it’s like to be part of Clearent’s Direct Sales team? Take a look at this video and hear first hand from some of our team members.


Payment processing is a crowded field, and customer service is one of the ways companies can differentiate themselves and gain a competitive edge. That’s why at Clearent we focus on providing superior customer service and support and make sure our sales partners and merchants get timely answers when they need them most.

Our team has decades of industry experience, but more importantly lives by the mantra that customer service is its top priority. This means that they resolve issues quickly and efficiently while providing a personalized level of service that can only be found in smaller, more nimble companies like Clearent.

Our Support and Operations team is made up of three groups, each one playing an important part in making sure that merchants are set up quickly and receive the support they need to process payments.

  • Underwriting – Our Underwriting team is focused on reviewing new merchant applications so new customers can be approved and boarded as quickly as possible. They strive to make the process simple for our customers while also mitigating any potential risk to Clearent for handling the merchant’s credit card processing.
  • Operations – The Clearent Operations team deals with the equipment that merchants need to process credit card payments. If a merchant purchases new point-of-sale (POS) equipment when they become a Clearent customer, they make sure that the merchant receives their terminal, PIN pad, or other equipment as soon as possible. They also make sure that the merchant’s equipment has the correct version of software that is needed to process payments.
  • Customer Support – When a Clearent merchant has a question or needs assistance, the Customer Support team is there to help. Our team handles day-to-day questions and their goal is to provide first-call resolution so merchants can focus on running their business. From helping merchants access our reporting system to answering questions about specific transactions and more, our team provides knowledgeable, timely support.

It’s this top-rated, friendly team that provides unparalleled support and helps keep our customers’ merchant services programs running smoothly, and their customers coming back.

Clearent Reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Dan Geraty
39 Ratings
  • Featured Review

    "The Company to Watch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Clearent full-time (Less than a year)

    Pros

    The company to watch as it grows from a small business to an enterprise. It's growing and changing in the right way - keeping an open door and communication flowing to frontline employees, listening to associates along the way, remaining open minded to new ideas, investing in the people that will make them successful. Growing their product portfolio and securing the right partnerships for sustainable growth, creating plenty of opportunity for growth and advancement for associates along the way.

    Cons

    The only Con for some would be in where Clearent is in their journey - growing rapidly from a small to mid-size and soon large company - frequent change in process and a revolving door of acquisitions as they strengthen their product portfolio and secure the right partnerships to drive company growth and longevity. While I see this as a Pro, this may not be a fit for those who are looking for something a bit more static.

    Advice to Management

    Continue to listen to employees, from front line to leadership as the company grows and changes - keeping proactive and responsive communication at the forefront and incorporating their ideas into the growth strategy will keep the growth exciting for employees and help secure the A players along the way.

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Clearent Photos

Clearent photo of: The Clearent Team Cheering on Dan Geraty at the EY Entrepreneur Of The Year Awards Gala
Clearent photo of: Clearent night at the Cardinals game!
Clearent photo of: Our West Palm Beach team has a pretty great view :)
Clearent photo of: Retirement party for one of our company legends, Larry Bouchard!
Clearent photo of: Jeff Zimmerman with the Clearent team at an industry event in Scottsdale
Clearent photo of: Some of out great employees from West Palm Beach
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Clearent Interviews

Experience

Experience
86%
0%
14%

Getting an Interview

Getting an Interview
29%
29%
14%
14
14

Difficulty

2.4
Average

Difficulty

Hard
Average
Easy
  1.  

    Marketing Interview

    Anonymous Employee in Saint Louis, MO
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Clearent (Saint Louis, MO) in March 2016.

    Interview

    After applying on the company's website, I received an email from the hiring manager asking for my availability for a phone call. We had a good 15-minute call where I was asked to describe my past few roles. Shortly after the phone call, I received a follow up email from the hiring manager requesting my availability for in-person interviews. I met with 4 people in the St. Louis office and went to an informal lunch with a small group. Following the in-person interviews, I was asked to provide several references and writing samples. I received an offer letter a week later.

    Interview Questions

    • How do you measure the effectiveness of a marketing campaign?   Answer Question
    • How would your former supervisor rate you on a scale of 1-10?   Answer Question
    • How would you rate your former team on a scale of 1-10?   Answer Question
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Clearent Awards & Accolades

  • Top Workplaces, St. Louis Post-Dispatch, 2017
  • Fastest Growing Private Companies in America, Inc. Magazine, 2016
  • Fastest Growing Private Companies in America, Inc. Magazine, 2015
  • Fastest Growing Companies, St. Louis Business Journal, 2015
  • Fastest Growing Private Companies in America, Inc. Magazine, 2014
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