Working at Collette | Glassdoor

Collette Overview

Work Here? Start responding to reviews
Pawtucket, RI
501 to 1000 employees
1918
Company - Private
Travel & Tourism
$100 to $500 million (USD) per year
Unknown
Collette is a third generation, family-owned company with offices in the United States, Canada, Australia and the United Kingdom.

Since 1918, we have been sharing our love of travel. Today our worldwide travel collection features comprehensive land tours ... Read more

Mission: Our mission is to enhance life's journey by creating extraordinary travel experiences.

Collette Reviews

3.6
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
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Daniel Sullivan Jr
39 Ratings
  • "Engaged Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pawtucket, RI
    Current Employee - Anonymous Employee in Pawtucket, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Collette full-time (More than 8 years)

    Pros

    Really exciting things happening where change was needed. I like the openness of senior leadership and knowing what's going on across the company. Communication to employees has never been better.

    Cons

    Some still don't like all of the changes and these situations need to be dealt with so everyone is on the same page. We need to embrace the direction of the company and get excited that we will all be successful.

    Advice to Management

    Keep up the good work.

See All 70 Reviews

Collette Interviews

Interview Experience

Interview Experience
33%
16%
50%

Getting an Interview

Getting an Interview
83%
5%
5%
5

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Care Agent Interview

    Anonymous Employee in Pawtucket, RI
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Collette (Pawtucket, RI) in August 2016.

    Interview

    Enjoyed the process, very smooth and efficient. The thing is though, you need to put effort into pursuing them, like any other job you are pushing for. I applied and never heard back. Applied to a few other jobs at the same time. One of my friends got hired at Collette which made me go "hmm, why haven't I heard back?" But he was persistent, visited them with his resume, and pushed. I tried calling, but only found generic customer service phone numbers, nothing for HR. So I went down and visited with my resume and cover letter but the recruiter was not available at the time, so I left my stuff with the receptionist who was very pleasant and told me she would get it to the recruiter. I got the recruiter's number and called a few days later. Very short conversation, told me she would review my stuff and see if she was interested, and to expect a call back at some point. I honestly didn't expect to hear back so fast, but about 3 hours later she called me to schedule an interview for the following week. I was nervous but it went very well, I met with the recruitment manager and she was very nice and informational, the interview was not at all like some I've had in the past, there was no drilling of ridiculous questions. There was no "what would you do in this crazy scenario" questions, or "if you were a color, which would you be and why?" Nothing crazy, just honest questions that determines what you are like. They asked me why Collette so it helps to know about the company a bit and do your research on the website, your background in customer service and your educational history, strengths and weaknesses, what you have done for disgruntled customers to improve the situation. All very straight questions without tricks. After interviewing with the recruitment manager, she had me sit down with the leads in the department I applied for and chat with them. It was like another mini-interview but even more relaxed. Then they walked me into the call center space and let me sit in on a call that a seasoned employee was taking. I really enjoyed this and it made me feel more confident in the position I applied for. After about 15 minutes they walked me out and told me to follow up with the recruitment manager. Two days later I called and thanked her and let her know I was still very interested in the position. She called me back very quickly, a day or two later, to have a second interview. I think this one was just a formality because this time, the department head I interviewed with told me they really liked me, asked me a few questions I had already answered on my first interview, and it was like a nice conversation. No awkwardness or lack of flow, no questions I had to practice beforehand. It was very short, maybe 10 minutes, and she told me to expect to hear a decision shortly. About 3 days later I received a call inviting me to accept their invitation to be hired, which I accepted, very happily. I am very much anticipating working here. Employees seem happy, they said hello and "can I help you?" everytime I was sitting in the lobby waiting and people seem genuinely happy to be at Collette. I was very pleased at the interview process and how smooth it flowed. But my advice is to reach out to them and do not expect a call back just because you filled out an application.

    Interview Questions

    • How did you handle a disgruntled customer? What is customer service to you? What are your strengths and weaknesses? Why Collette?   Answer Question
See All 18 Interviews

Collette Awards & Accolades

  • Best Places to Work in Rhode Island (Large), Providence Business News, 2016
  • Best Places to Work in Rhode Island (Large), Providence Business News, 2015
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