Working at Collette | Glassdoor

Collette Overview

Pawtucket, RI
501 to 1000 employees
1918
Company - Private
Travel Agencies
$100 to $500 million (USD) per year
As the longest-running tour operator in North America, Collette has provided guided travel for over 100 years. With trips to all seven continents, guests fulfill their deepest travel aspirations in a variety of ways. Our guests are all unique so we offer diversified travel ... Read more

Mission: Our mission is to enhance life's journey by creating extraordinary travel experiences.

Company Updates

  • "I could not envision being happier in my professional life than I am at Collette. This is a place where hard work and dedication are appreciated, and employees are highly respected every day." - Brianna H., Marketing * * * What do you love most about Collette? #WeAreCollette #CompanyCulture #BestPlaceToWork

  • Our employee volunteers often go above and beyond to give back to the community. Sometimes, they even go over the edge like Brett, our GM in Canada, who repelled down Toronto's City Hall to help the Make a Wish Foundation (and he’s doing it again in Calgary this year!). Our team members truly inspire us every day to be and do better for our guests, our communities, and the world we travel! #WeAreCollette

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Collette – Why Work With Us?



There’s something “different” about working at Collette – some say it’s in knowing that we are enhancing the lives of others through travel; some say it’s our longevity; and others say it’s the sense of social responsibility we feel in caring for the people in the world around us.  Above all else, we all agree that our team of hard-working, dedicated, welcoming employees is what sets us apart. Our community of employees respects, supports, inspires, and celebrates one another; we are empowered to think differently, to embrace learning, and to be willing to continuously change and grow. Collette fosters an environment that cares more for its employees in mind, body and spirit, promotes more innovative thinking, and encourages a spirit of collaboration to deliver more extraordinary experiences for our guests now and along the journey ahead.  Be a life enhancer. Be more. Be part of something different.


Right now somewhere in the world, a traveler is living a childhood dream or crossing an item off a bucket list in an unbelievable setting.  Each of our talented team members owns a part of this journey, opening up the world to tens of thousands of people. At Collette, we believe that travel is part of a life well-lived, enhancing lives in unexpected ways, and we take incredible pride in the work that we do.    

As we share the world with our guests, we believe in celebrating big and small wins and having fun along the way. Across the organization, team members are quick to recognize one another for a job well done, they are building trusting relationships to become more collaborative, and they are learning to think outside the box to develop innovative approaches to doing business. Employees are encouraged to learn as much as they can, challenge themselves, get involved and be part of our community.  

We often hear that “It just feels different” to work here. We love what we do, we are passionate about enhancing the lives of others and we believe that each member of the team is a piece of the puzzle in delivering extraordinary travel experiences.

As a leader in the tour industry, Collette prides itself on doing what’s right, ethical and honest. We credit our longevity to our commitment to operating with integrity. In our business, we are concerned with the safety of our guests, and the safety of our employees is also always top of mind. We believe we have a shared responsibility to be vigilant and accountable to protect one another. We care more and do more for our partners and travelers, ensuring no detail is overlooked and no experience is missed.  

Just as we create immersive, once-in-a-lifetime experiences for our guests, we are committed to providing our employees with a work environment that feels different – one where employees are cared for in mind, body, and spirit, supported and empowered to explore their own journeys. We take an integrated approach to wellness, supporting all areas of our employees' lives. The entire Collette team is encouraged to become better healthcare consumers, to make smarter financial decisions, and to take action every day to be well. 

We value lifelong learning and continuous development. So, while we provide the tools and resources, employees are accountable to actively engage in their own development. Through our comprehensive onboarding experiences, robust development portal, open-door policy, and performance management practices we support the achievement of individual goals and professional growth.

Collette employees stretching after a class

Just as we are focused on enhancing our travelers’ lives, we are committed to empowering our employees to make a positive impact in their communities. We believe that travel should be a force for good and by uniting our employees, partners, and travelers, we can make a positive impact in our local and global communities. Our expansive employee volunteer program connects employees in a hands-on way to our mission to help children and communities through hunger and education initiatives. Our employees are the true change-makers by staffing volunteer committees that determine our social responsibility strategy, plan and execute green initiatives and decide grant recipients. With four hours of paid volunteer time a month, everyone is encouraged to take an active role in making an impact on communities in our backyard and across the globe.

Collette Cares team of volunteers

Collette has been providing guided travel for 100 years. As we head into 2018, our centennial year, it's a time for us to not only celebrate our history, but to get excited for the future! Learn more about Collette's history by visiting www.Collette100.com.

Collette Reviews

  • "Friendly coworkers, great envrioment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Yield Analyst in Pawtucket, RI
    Former Employee - Yield Analyst in Pawtucket, RI
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Collette full-time (More than a year)

    Pros

    Great benefits, coworkers, and benefits

    Cons

    Really no cons, beside within the travel industry which is highly related to the economy

See All 119 Reviews

Collette Photos

Collette photo of: 2019 Mill Building Renovations
Collette photo of: Collette Headquarters: Main Lobby
Collette photo of: Collette Headquarters: 162 Lobby
Collette photo of: Collette Headquarters: 180 Building Lobby
Collette photo of: Collette Headquarters: 180 Building Lobby
Collette photo of: 2019 Building Renovations
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Collette Interviews

Experience

Experience
37%
10%
53%

Getting an Interview

Getting an Interview
81%
7%
4%
4
4

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1. Helpful (2)  

    Senior User Experience Designer Interview

    Anonymous Interview Candidate in New York, NY
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at Collette (New York, NY) in January 2020.

    Interview

    Right off the bat, the interviewer didn't bother to schedule a phone interview. She just called me out of the blue. When I returned her call she didn't even ask if it was a good time for an interview. She just jumped right into it!

    Throughout the process she was incredibly rude. She actively insulted my previous experience while clearly knowing nothing herself about the realities of the software design and development industry. I listed that I had done previous work with UX and UI concepts, and without any prior statement on my part she assumed I thought they were the same thing. I felt as if I was being intentionally sabotaged throughout the interview.

    She then claimed the role required managerial work and asked if I had directly managed anyone before, but the job description did not note that the role was managerial. The description also noted nothing about live user research, but she emphasized prior experience in this was critical for the role as well. Assuming the interviewer was being truthful, the job description was clearly written poorly, or perhaps hijacked from some lower role by some lazy shmoe in HR.

    Considering I do have multifaceted knowledge and experience in the field, the fact that the interviewer only cared about very specific experience in my background, rather than the breadth of my potential, leads me to believe that this isn't a company that cares about giving employees opportunities for personal and professional growth. Given that impression and the way I was treated in the interview, I would not consider further interviewing with this company in the future.

    Interview Questions

See All 30 Interviews

Collette Awards & Accolades

  • Best Places to Work in Rhode Island (Large), Providence Business News, 2018
  • Healthiest Employers of Rhode Island, Providence Business News, 2018
  • Healthiest Employers of Rhode Island, Providence Business News, 2017
  • Wellbeing Award, The North American Employee Engagement Awards, 2017
  • Best Places to Work in Rhode Island (Large), Providence Business News, 2017
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Pledges & Certifications

Pledge to Thrive

Taking steps to prioritize employee well-being

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

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