I worked at ComEd part-time (Less than a year)
Great and helpful attitude of staff, management and co-workers. No weekends as a temp, and medical benefits were offered. Although part time, you usually work 40 hours for months at a time. It is a long term temp assignment typically. Pretty straight forward training and expectations, although it is a nice amount of information to learn about the company and processes, you shouldn't feel in the dark about what is expected of you. Last to be called for storm duty (16 hour emergency shifts). Amazing starting pay and goes up annually. Appears to be great options for growth in the company.
Inbound call center opened 24 hours, so may get an undesirable shift and weekends if selected permanently. Mandatory overtime for permanent CSRs. Temps don't know when they will be turned over to permanent, if at all. This past season, no one was chosen due to budget reasons. Can be stressful taking 100 plus calls a day about utility outages, bill payments, and payment plans as customers aren't always friendly, but for those with the right back ground this is truly is the holy grail of CSR jobs.
Advice to Management
It would be great if you could let the reps who you have selected to return, know more specific time periods on when they are going to get called back or placed in a training class.
I applied online. The process took 4+ weeks. I interviewed at ComEd (Oak Brook, IL) in June 2016.
Traditional Situation-Based Interview. Situation, Task, Action, Result.... Until the last interviewer I met with. He deviated from the standard process which is typically not allowed within larger organizations because it risks introducing partiality which could create other issues requiring HR involvement.
I may actually consider sending an email to Exelon's general HR department to provide them with a synopsis of my experience including the final interviewer's name. This is a learning/training opportunity which could be used to protect the organization.
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