Working at Commerce Bank | Glassdoor

Commerce Bank Overview

Kansas City, MO
1001 to 5000 employees
Company - Public (CBSH)
$1 to $2 billion (USD) per year
Commerce Bank is a Missouri-based company with a super-community approach to doing business. We currently operate in more than 360 locations with banking centers in Missouri, Kansas, Illinois, Oklahoma and Colorado along with a number of regional sales outlets. We offer an array ... Read more

Mission: Commerce Bank will be the preferred provider of targeted financial service in our communities based on strong customer relationships. We will strengthen these relationships by providing the right solutions that combine our technology, expertise and financial strength. Our goal ... Read more

Commerce Bank – Why Work For Us?


At Commerce, we understand that diversity encompasses the entire human experience - age, cultural background, personality, ability, life experience and many other dimensions. Diversity is about the wide spectrum of perspectives that each individual brings to the table in the workplace and in everyday life as a result of their experiences.

We view ourselves as a super-community bank which means that while we have the products and technology to compete with larger national financial institutions, we deliver our services to our customers with a high personal touch normally associated with smaller, community banks.  Our customer promise is that we will ask, listen and solve to meet each customer's diverse needs.

As we look to the future, Commerce Bank is dedicated to identifying, developing and implementing business strategies that support new and emerging customer bases and growth opportunities.

Our Core Values

  • We have a long term View.
  • We collaborate as One team.
  • We act with Integrity.
  • We are Customer focused.
  • We strive for Excellence.

Our commitment to inclusion and diversity is one of the ways in which we live our values.

Commerce Bank traces its roots back to 1865 when Francis Reid Long came to Kansas City with $10,000 capital and started a bank, the Kansas City Savings Association. By 1890, the bank, thenDrawing of a Commerce Bank Building circa 1906 named the National Bank of Commerce, was the largest bank west of Chicago.

Commerce Bank has always been an innovator. In 1928, the Company began the first 24-hour transit department in the country. This helped speed up the transit of checks between banks. The 1960s saw the introduction of the first full-scale International Department and, in 1984, Special Connections, the first card in the market to have the combined features of a credit card and ATM card, was introduced.

Excellence has been recognized by the industry. Commerce Bancshares was ranked fourth in the $5 billion to $50 billion asset category on Bank Director magazine’s 2012 Bank Performance Scorecard. For the fourth consecutive year, Commerce Bank is among the top ten on Forbes’ list of America’s Best Banks, ranking ninth on the list from Forbes. Commerce Bank is one of the 17 new members included on the 2011 KBW Bank Honor Roll of banking institutions that achieved positive earnings per share growth over the last decade, regardless of the economic environment. Commerce Bank is number six on ABA Banking Journal magazine’s list of Top Performing Big Banks with total assets of $10 billion or more.

Since it was founded more than 145 years ago, Commerce Bank has continually expanded its long-standing investment in its people, technology, product offerings and service channels to bring the utmost value and convenience to its customers, thus improving the bank's ability to serve the evolving financial needs of its customers. This strategy, coupled with the bank's community involvement, has given Commerce Bank a leadership position, enabling the company to create value and generate corporate growth over time. Since its inception, Commerce has evolved and grown considerably in the banking industry.

Commerce Bank's New Green Building in O'Fallon, Missouri

Commerce Bank's O'Fallon, Missouri Banking Center is the first bank branch in the state to receive LEED certification by the U.S. Green Building Council.

The Company’s customer promise, We ask, listen and solve is not just its brand, but also its corporate focus. With this platform, Commerce is continually building its long-term franchise while paying strict attention to asset quality and expense management. Commerce provides a full range of financial products to consumer and commercial customers including: lending, payment processing, trust, brokerage and capital markets services. Serving its customers from 374 locations in Missouri, Kansas, Illinois, Oklahoma and Colorado and commercial offices in Cincinnati, Nashville, and Dallas, Commerce uses a variety of delivery platforms including an expansive ATM network, full-featured online banking, and a central contact center.

Commerce Bank will be the preferred provider of targeted financial service in our communities based on strong customer relationships. We will strengthen these relationships by providing the right solutions that combine our technology, expertise and financial strength. Our goal is to create customer loyalty, shareholder value and employee satisfaction.

Be Accessible, Offer Solutions, Build Relationships.

A Culture of Inclusion

At Commerce, we are committed to being an employer of choice in the communities we serve. We recognize that our workplace diversity makes us a stronger company. We value, embrace and leverage the variety of perspectives that our individual differences in - experience, thought, culture, ethnicity, gender, sexual orientation, age, veteran status, religion and ability, among others - provide in strengthening the Commerce culture. 

Fostering an inclusive and diverse workforce supports the engagement, innovation and productivity that allow us to better serve the needs of our customers and communities, now and in the future.

David Kemper

"At Commerce, emphasizing our commitment to inclusion and diversity as a core component of our business strategy is one way in which we live our values. Because of this commitment, we are able to attract and retain top talent while more closely reflecting the markets we serve. It allows us to build long term, valuable relationships with both customers and suppliers, which drive efficiency and growth. Ultimately, we recognize that it places us in a stronger position for ongoing success as the demographics of our marketplace and world continue to change."

- David Kemper, Chairman & CEO

Sara Foster

"Commerce believes that our people are our most valuable, sustainable resource and our greatest competitive advantage. As such, our commitment to fostering an inclusive culture where employees are valued for their diverse talents and perspectives is vital to the engagement, innovation and productivity that position us to anticipate and proactively adapt to our customers' changing needs. By honoring this commitment in how we work together and how we do business, we enable employees to reach their full potential, and in doing so maximize shareholder value."

- Sara Foster, Chief Human Resources Officer

Employee Engagement and Education - At Commerce, we strive to create a work environment where our employees are engaged, enabled and energized to support our key results. We identify opportunities to support an inclusive culture and help our employees to build their capacity and competency around inclusion and diversity.

Recruiting and Representation - Commerce continues to create and utilize intentional, sustainable strategies to ensure meaningful representation of diverse talent in candidate/applicant pools, such as partnering with diverse organizations and targeted schools.

Talent Development and Retention - We are focused on providing every employee the opportunity to achieve personal and professional success and contribute to the company through coaching and mentoring as well as internal and external leadership development programs.

Commerce Bank Reviews

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Commerce Bank Chairman, President, and CEO David W. Kemper
David W. Kemper
96 Ratings
  • "Solid and Stable Company"

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    • Work/Life Balance
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    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Commerce Bank full-time (More than 5 years)


    Flexibility is really wonderful. My co-workers are top notch!


    Senior management in MO is challenging

See All 218 Reviews

Commerce Bank Interviews

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Getting an Interview

Getting an Interview

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    Specialist Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Difficult Interview


    I received an email from HR and was given a date and time to show up for an interview - nothing else.

    I found out after waiting for awhile that the HR person was out and I'd be interviewing with someone else in a bit instead but was only given a first name, so I assumed it was another HR person who was filling in. It took me until 10-15 min in to the interview to realize that I was speaking with the hiring manager.

    The hiring manager seemed really awesome. It really seems like a job I'd be well suited for, somewhere I'd love to work, and a manager that I'd have gotten along with really well. The individual even escorted me all the way to the parking garage, making small talk as we went. I was promised that I'd hear back in a specific amount of time.

    I don't expect to get an offer at this time, as a significant amount of time has passed with no communication.

    Overall I was disappointed that I did not get to talk with HR either over the phone or in person before meeting the hiring manager. I felt that I went into the interview with the hiring manager pretty blind.

    Interview Questions

See All 54 Interviews

Commerce Bank Awards & Accolades

  • Asset Ranking Among U.S. Banks (#36), SNL Financial, 2014
  • Market Cap Ranking Among U.S. Banks (#30), SNL Financial, 2014
  • Nationally Ranked in Assets Under Management (#26), SNL Financia, 2014
  • Top 35 issuers of card products in the U.S., Nilson Report, 2014
  • Highest Rating Bank Financial Strength, Moody's, 2014
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