Commonwealth Care Alliance Careers | Glassdoor

Commonwealth Care Alliance Overview

Boston, MA
501 to 1000 employees
Company - Private
Health Care Services & Hospitals
$500 million to $1 billion (USD) per year
In the 1970s, visionary leaders from different organizations teamed up to develop an innovative new care delivery system. Inspired by the values of human dignity, individual empowerment, and equitable access to care. And they came together to build a community health movement ... Read more

Mission: At Commonwealth Care Alliance, our mission is to provide the best possible care, tailored individually to the members we serve throughout Massachusetts – elders and people across the age spectrum with special healthcare needs.

To accomplish this ... Read more

Company Updates


    Senior Care Options helps members like Lillie Zachary stay at home

    Springfield resident Lillie Zachary has been self-sufficient for many of her 85 years. The Alabama native came to the area with her husband and spent much of her life working in factories and drying cleaning establishments, doing housekeeping in private homes, and as a nurse's aide in facilities like the former Municipal Hospital.


    Nurse coordinates care to help seniors stay independent

    Earlier in her career, 50-year-old area resident Cynthia Shelley worked as a registered nurse on a surgical/orthopedics floor at Baystate Medical Center. Four years ago, she followed a desire for more community-based nursing and took a job with Commonwealth Care Alliance's Senior Care Options health plan for which she coordinates care for some 60 of the several hundred Baystate Brightwood Health Center patients enrolled in the plan.

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Commonwealth Care Alliance – Why Work For Us?

Since 2003, Commonwealth Care Alliance has been nationally recognized for our highly individualized, compassionate healthcare programs. We were one of the original programs in Massachusetts created to serve the many people covered by Medicaid or “dually eligible” for both Medicaid and Medicare. Step by step, Commonwealth Care Alliance has helped Massachusetts to become the first state in the nation to fulfill the promise of effective healthcare reform, a goal that is now enshrined in national law through the Affordable Care Act.

In summary, Commonwealth Care Alliance:

  • Is a not-for-profit, consumer-governed organization.
  • Is a prepaid care delivery system for Medicare and Medicaid beneficiaries with complex medical needs.
  • Uses Medicare/Medicaid risk-adjusted premiums to redesign care for our members.
  • Provides enhanced primary care and care coordination through multi-disciplinary clinical teams including physicians, nurses, and behavioral health and geriatric specialists.
  • Provides coverage from early intervention to urgent care to long-term services and support.
  • Creates savings from reduced hospitalizations and institutional care.

Our Mission

At Commonwealth Care Alliance, our mission is to provide the best possible care, tailored individually to the members we serve throughout Massachusetts – elders and people across the age spectrum with special healthcare needs.

To accomplish this, we bring to scale proven clinical strategies that improve care and manage costs, within a team-based, consumer-directed, prepaid care delivery program.

Quality of Life

Commonwealth Care Alliance promotes healthcare service delivery choices for our members that enable achievement of their goals for quality of life.

Commitment to Community

Commonwealth Care Alliance grounds our actions and decisions in the local community through engagement of community resources, through partnerships with community-based care systems, and by keeping our members in the community whenever possible through support for members and their families and respect for the depth of their cultural values.

Patient-Centered Care

Commonwealth Care Alliance endorses the principles of patient-centered care, and promotes and supports consumer participation in care planning and decision making in all clinical settings. Commonwealth Care Alliance is committed to listening to and representing the voice of our members; our policies promote self-direction to the maximal extent possible.

Choice of Care Givers

Commonwealth Care Alliance recognizes and is committed to honoring the longstanding relationships between individuals with chronic illnesses or disabilities and their physicians, specialists, therapists and other health care workers, and welcomes these workers to our networks.


Commonwealth Care Alliance supports the essential relationship between those receiving care and those providing and managing care and makes significant investment in primary care resources to enhance the primary care services available to our members.

Coordination of Care

Commonwealth Care Alliance works to improve the connections, communications, and integration of all aspects of our members’ care across specialties, home care, and community-based services, to maximize quality.


Commonwealth Care Alliance members have the right to compassionate care and assurance that care giving is sensitive, empathic, and respectful.


Commonwealth Care Alliance is committed to serving as a national leader in establishing a “gold standard” that moves the healthcare delivery system toward prevention to improve the experience of providers and our most vulnerable citizens as they consume healthcare services.

Consumer Voice

Commonwealth Care Alliance promotes the integration of the consumer voice into our governing structure through an approach that ensures that consumer advocacy organizations appoint our Board of Directors.

Foster Innovation

Commonwealth Care Alliance seeks to continuously innovate to enhance our administrative practices, to provide the highest quality of care based on the best evidence available, and to engage all providers in improving the care they deliver to our members.

How We’re Different

Founded in 2003, Commonwealth Care Alliance is a thriving nonprofit organization providing integrated healthcare and social support services to seniors, people with disabilities and complex medical needs.

Our Workplace Values

At Commonwealth Care Alliance, our “Workplace Values” set the tone for our work style and work ethic. These values – Integrity, Collaboration and Caring, Accountability, Respect, and Excellence – guide our actions, decisions, and behaviors at work. Watch the video to find out what these “ICare” values mean to us.

How we care for our members

Our unique, nationally recognized care model is empowering for our employees as well as the patients. Members of our clinical teams benefit from a much greater opportunity to get to know patients than is possible in a traditional care setting. Our Nurse Practitioners, Physician Assistants, and allied health professionals provide medical care and support services for a small set of patients they see on a regular basis at each patient’s home or other location. Each team is led by a nurse practitioner who is responsible for calling the shots on care decisions. Because we take the time to understand each patient’s individual needs, we help many people stay at home and live with dignity and autonomy. As a result, all of us at Commonwealth Care Alliance receive the satisfaction of knowing our work truly makes a difference. We enjoy a company culture of passionate advocacy whether our role is in the field or in the office.

By joining the Commonwealth Care Alliance team, you’ll get the opportunity to truly make a difference.


Commonwealth Care Alliance, Inc. offers competitive pay and benefits programs designed to attract and retain people who share in our commitment to the company’s mission and values. We provide a comprehensive package of benefit choices that meet employees’ financial security needs at an affordable cost. The programs listed below are designed to promote and maintain good health, foster work life balance, provide for retirement, help meet the cost of illness, and accident, and help provide financial security for employees and beneficiaries.

This is a high-level summary and provides only an overview of the complete benefits program at Commonwealth Care Alliance.

  • Medical (HMO or PPO)
  • Dental
  • Vision
  • Flexible Spending Accounts: Medical, Dependent, & Commuter
  • Company Paid Life Insurance for: Employee, Spouse/Domestic Partner, & Dependent Children
  • Accidental Death & Dismemberment
  • Voluntary Term Life Insurance
  • Short and Long-Term Disability
  • Generous Paid Time Off Program (includes 12 Company Paid Holidays)
  • Group Legal and Identity Theft Protection Plans
  • Educational Assistance/Reimbursement
  • Loan Forgiveness Program for Clinical Education 
  • Employee Referral Bonus
  • Health Club Discounted Rates
  • Credit Union
  • Employee Assistance Program
  • Travel Assistance
  • Pet Insurance
  • Employee Discount Programs: Verizon Wireless, Dell, & Working Advantage

Chris Palmieri, Chief Executive Officer

Chris Palmieri has a 20-year track record leading and growing provider-sponsored managed care organizations, with a keen focus on government funded managed care programs. He has a deep understanding and commitment to providing quality healthcare and long term support services to underserved populations, including seniors and people with disabilities. He holds the position of Vice Chair of the Board of the National MTLSS Health Plan Association, an association of leading managed care organizations (MCOs) that promotes the common business goals of plans that specialize in managing long-term services and supports for State Medicaid programs.

Lisa Fleming, Chief Legal Officer

Lisa has been Chief Legal Officer at Commonwealth Care Alliance since January of 2011, where she is responsible for the company’s legal, compliance, government and regulatory affairs, provider network strategy and human resources functions in the organization.

Sarah Garrity, Chief Marketing Officer

Sarah is the first Chief Marketing Officer in CCA’s history and is responsible for sales, marketing, communications, and public relations functions. Her role includes overseeing Commonwealth Care Alliance’s market and competitive intelligence efforts to inform short- and long-term organizational objectives and strategic plans; developing and implementing corporate branding campaigns, including advertising, direct, digital, and community marketing efforts; developing and regulating CCA’s sales programs; and overseeing external communication activities, including media relations.

Lawrence Gottlieb, MD, MPP, Chief Quality Officer

Larry Gottlieb is a board-certified internal medicine physician with 25 years of experience in healthcare quality management and improvement with numerous publications on quality in the medical and health policy literature. He has held several senior leadership positions in managed care and clinical information systems development and has been widely recognized for strategic thinking and effective leadership among healthcare industry executives. Larry has also been a leader in the launching and ongoing success of several healthcare collaborative efforts designed to improve care for patients and simplify processes for providers and has numerous publications.

Eric Price, Chief Financial Officer

As Chief Financial Officer, Eric Price serves as a key member of the executive leadership team. He is responsible for developing, planning and managing all financial aspects of the organization, enabling it to achieve its operational and strategic goals. His responsibilities include the establishment and review of finance-related policies and procedures, and the direction all fiscal activities. These include accounting, budgeting, forecasting, audits, medical economics, business intelligence, actuarial services, and regulatory reporting. Eric collaborates with Senior Managers and the Board of Directors to guide the organization through the rapidly changing healthcare environment. He participates in determining our strategic direction and enhancing our competitive position in the market, while ensuring that the highest levels of quality and satisfaction are achieved and maintained.

Courtney Sullivan Murphy, Chief Operating Officer

In her role as Chief Operating Officer, Courtney Sullivan Murphy directs Commonwealth Care Alliance’s operational performance including the areas of information technology, claims, program oversight, member services, and enrollment and retention. She oversees key vendor contracts and relationships. Courtney serves as a member of the executive leadership team assisting in the establishment of short- and long-term organizational objectives and strategic planning, and ensuring accountability for performance and optimal operational effectiveness.

Kathleen McCann, Chief Human Resources Officer

Commonwealth Care Alliance Reviews

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Commonwealth Care Alliance Chief Executive Christopher D. Palmieri
Christopher D. Palmieri
20 Ratings
  • "Working on Improvement"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Commonwealth Care Alliance full-time (More than 3 years)


    There is a large initiative from the C-level executives to meet the needs and desires of the company.

    The mission is extremely important and the staff show their dedication regularly.


    There are a lot of needs around developing the company culture The company grew up with a small shop mindset. As we grow we are not able to maintain that.

    Managers need better training, and everyone needs to learn respect for what each other does to contribute to the whole.

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Commonwealth Care Alliance Photos

Commonwealth Care Alliance photo of: Chris Palmieri, CEO speaking at company town hall
Commonwealth Care Alliance photo of: Celebrating SCOs 10 year birthday
Commonwealth Care Alliance photo of: Team Fundraising Event
Commonwealth Care Alliance photo of: Team Fundraising Event
Commonwealth Care Alliance photo of: Mental Illness Walk
Commonwealth Care Alliance photo of: Community Event
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Commonwealth Care Alliance Interviews



Getting an Interview

Getting an Interview





    Operations Support Specialist Interview

    Anonymous Interview Candidate in Boston, MA
    Declined Offer
    Positive Experience
    Average Interview


    I applied through an employee referral. I interviewed at Commonwealth Care Alliance (Boston, MA).


    I had a phone conversation initially to learn more about the experience. I then went in person for an interview with the two managers. It was a very opened conversation. They asked a lot of questions about my prior experiences and just to elaborate more.

    Interview Questions

    • Tell me about a time where you had to deal with difficult team members and how did you overcome it?   Answer Question
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Commonwealth Care Alliance Awards & Accolades

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