Compology

Compology Interviews

1. Aug 27, 2020

   Senior Customer Success Manager Interview

   Anonymous Employee in San Francisco, CA

   Accepted Offer

   Positive Experience

   Difficult Interview

   Application

   I applied through a recruiter. The process took 4 weeks. I interviewed at Compology (San Francisco, CA) in Aug 2020

   Interview

   Raul, their head of recruitment, reached out to me initially in March. I had my first phone interview with Joy (a recruiter on his team) and then I had the second call with Raul. They were both very positive calls where it felt like we were learning about each other to see if it would be a mutually good fit rather than a one-way interview. We were about to move on to next steps when COVID-19 hit.
   
   There was a pause on the interview process for a few months (like the majority of companies in the Bay area), but Raul followed up with me in mid-July to continue the process. He was very thoughtful with his follow up and also very transparent. We discussed next steps and then scheduled the first "onsite" interview (virtual). The first interview was with the hiring manager and the second one was with their director of sales. The second onsite consisted of a presentation and prompt with the CEO, hiring manager and Raul, as well as a cultural fit coffee meeting with two employees. Despite all of the interviews being virtual with COVID-19, Raul and everyone at Compology did a great job of making it personable.
   
   Overall, I would describe the interview process at Compology as being incredibly mindful, transparent, and thorough. Raul and anyone I spoke with gave me great feedback and I felt very comfortable going into each interview. You can tell they really care about the people they are hiring and that it is a good fit for both parties. I felt like I really got to know the people I interacted with and appreciated their hiring process.
   

   Interview

   What does the customer life cycle look like for customer success?

   Answer Question