Rewarding work, relatively relaxed culture, good health insurance, approx 15 paid holidays, the employees are great people, you can make a difference in the lives of a lot of people
Most managers lack formal education, paid-time-off was split to start sick leave account which is not paid out when leaving--PTO is paid out % according to years of service, some programs within agency are very flexible with time off, while others make you feel guilty if you call in sick, very poor communication between management and employees, only the upper levels have a clue what is going on and even then, it's most likely a rumor.
Advice to Management
Communicate with your employees, require regular interpersonal communication continuing education for managers/staff, value the input of your employees, improve the performance evaluation process, and make raises and promotions merit based.
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