Working at Connection | Glassdoor

Connection Overview

Merrimack, NH
1001 to 5000 employees
Company - Public (CNXN)
Computer Hardware & Software
$2 to $5 billion (USD) per year
SINCE OUR FOUNDING in 1982, Connection has set the standard for customer service in the IT industry. We strive to create a foundation for long-lasting and rewarding partnerships. We offer expert guidance, exceptional service, and innovative strategies to empower our customers to ... Read more

Mission: As a leading National Solutions Provider, our mission is to connect people with technology that enhances growth, elevates productivity, and empowers innovation.

Company Updates

  • Curious about the biggest technology influences in education? Learn what’s reshaping the world of learning.

    5 Technology Trends Reshaping Education - Connected IT Blog

    New technologies are reshaping the educational experience. Digital innovation has had a significant impact on every element of learning, including how teachers present curriculum and the way students engage. From connected classrooms to immersive learning experiences, a host of new devices and software tools have emerged in the last few years.

  • In partnership with our friends at @acer, we had the privilege of participating in the @mark_wahlberg_youth_foundation holiday party this morning and donating 250 Chromebooks to deserving children from Boston area Boys & Girls Clubs of America. Great event for a great cause! We feel honored to have been a small part of it.

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Connection – Why Work With Us?

Company Fast Facts
  • Founded: 1982
  • President and CEO: Timothy McGrath
  • Corporate headquarters: Merrimack, NH
  • Locations: Keene and Portsmouth, NH; Shelton, CT; Schaumburg, IL; Downingtown, PA; Marlborough, MA; Rockville, MD; Dakota Dunes, SD; Boca Raton, FL; and Wilmington, OH
  • Annual revenue: $2.7 billion (2016)
  • NASDAQ listing: CNXN
  • 2500+ employees
  • 700+ Account Managers
  • 475+ Engineering, Services, and Technical Staff
  • 10 years average tenure

Connection is a Fortune 1000 National Technology Solutions Provider that connects people with technology to enhance growth, elevate productivity, and empower innovation.

The Connection brand includes Connection Business Solutions, Connection Enterprise Solutions, and Connection Public Sector Solutions, which provide customer-centric IT solutions and services for small- to medium-sized businesses, enterprises, and public sector markets, respectively. All three companies offer custom-configured computer systems from an ISO 9001:2008 certified technical configuration lab at Connection’s distribution center in Wilmington, Ohio. The Company has over 2,500 technical certifications to ensure that we can solve the most complex issues of our customers. Additionally, our GlobalServe offering delivers global IT procurement solutions through our network of 500 suppliers in 174 countries. 

Twice recognized by Forbes as one of “America’s Most Trustworthy Companies,” our mission is to provide customers with the expert guidance, state-of-the-art tools, and exceptional service to solve their technology challenges. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites.

“A better way to buy information technology products.” That's what Patricia Gallup and David Hall had in mind when they founded our company in 1982. Seeing a significant business opportunity in the emerging personal computer industry, the two entrepreneurs launched their direct computer supply business with the philosophy that providing technical advice and focusing on customer service was as important as low prices. Using their personal savings, they purchased $8,000 of inventory, placed a 1/9th-page ad in Byte Magazine, and took their first step on the road to unprecedented growth and innovation. As the magazine hit the newsstands, they waited two long days for the telephone to ring. On the third day, it started ringing. It hasn't stopped since.

A Continuing Commitment to Service

Before the first phone call was answered, Gallup and Hall planned to create a business culture designed to provide exemplary service and build long-term customer relationships. This strategy has proved to be very successful and remains a key component of our mission. Since its inception, our company has been credited with many direct marketing service innovations, and has received many awards for customer service and dedication.

Some of the programs our experts pioneered established industry standards while raising the expectations of today’s technology shoppers. Some of our innovations include:

  • Toll-free technical support before, during, and after the sale
  • Everything Overnight®: most orders placed as late as 7:00 p.m. ET are delivered the next business day
  • One-Minute Mail Order®: incoming orders can be filled in under one minute through instant electronic access to customer records
  • Custom configuration

Growing and Expanding

In recent years, we have grown into a Fortune 1000 company, with annual revenues of $2.6 billion. Today, our more than 2,500 employees work in three offices in New Hampshire, as well as sites in Connecticut, Florida, Illinois, Massachusetts, Maryland, Pennsylvania, South Dakota, and in our full service, ISO 9001:2008-certified technical configuration lab and distribution center in Wilmington, Ohio.

Company Milestones

1982—Company founded as “PC Connection”

1987—Named to the Inc. 500

1995—Best Mail Order Company by PC World Magazine—for the 5th time

1998—Initial Public offering on NASDAQ

1998—Opens new corporate headquarters in Merrimack, N.H.

1999—Acquires ComTeq Federal, a Maryland-based IT provider serving federal government agencies since 1993.

1999—Sales top $1 billion

2000—Purchases a call center facility in Marlborough, MA. 

2000—Earns # 7 spot on Businessweek’s World’s Top 100 Technology Companies

2001—Debut on Fortune 1000

2001—Receives Better Business Bureau of New Hampshire Torch Award for Marketplace Ethics

2001—ComTeq Federal renamed GovConnection, Inc.

2002—Appears on Washington Technology’s Big Dogs Top 100 Federal Prime Contractors for Information Technology Services

2002—Acquires MoreDirect, a company that provides enterprise technology buyers with a comprehensive Web-based e-procurement solution.

2005—Purchases the business and selected assets of Amherst Technologies, Inc. a New Hampshire-based company. 

2008—Forbes’ America’s Most Trustworthy Companies—Highest Ranking

2008—Top Supply Chain Innovation and Retail Industry Awards; #8 Overall on InformationWeek 500

2011—Celebrates 10th consecutive year on the Fortune 1000

2011—Secures spot as one of InformationWeek’s 500 Top Innovators

2011—Acquires ValCom Technology, an Illinois-based provider of technology services to medium-to-large corporate organizations.

2013—Launches Global Alliance with Bechtle AG, an IT provider based in Europe, to respond to increasing demands by international businesses for global integration.

2016—Acquires Softmart, a Microsoft Licensing Solution Provider (LSP) and global supplier of technology, tools, and service solutions with more than 34 years of expertise in helping customers simplify software purchasing.

2016—Announces corporate rebranding. New “Connection” brand unites all subsidiaries (PC Connection, GovConnection, MoreDirect, and Softmart) under one clear, concise, and powerful brand name. NASDAQ stock ticker changes from PCCC to CNXN. 

2016—Acquires GlobalServe, a global IT procurement and service management company that offers multinatinal customers access to a network of 500 partners and 25,000 IT professionals across 174 countries.

Dedicated to Serving the Business Customer

Business customers generate about 90 percent of the Company's total net sales. To further address this business segment, Connection continues to expand its technically-trained corporate sales staff, which is dedicated to meeting customer needs with personal service and a wide range of end-to-end computing and networking solutions.

The Company continues to serve a diverse set of customers, ranging from SMBs, government and education, and enterprise businesses, through its Commercial, Public Sector, and Enterprise IT sales teams.

The Future

Ever-changing technology will continue to shape the way we work, communicate, and manage our lives. As the industry continues to march forward, Connection will continue to connect people with technology that enhances growth, elevates productivity, and empowers innovation.

This will be accomplished with you—the customer—at the forefront of every decision. With our team of technology experts, Account Managers, and customer service specialists, you can be sure that our customer commitment will always be backed by the best service in the industry, before and after the sale.

You Have a Lot to Offer Us, But What Do We Have to Offer You?

We strive to be at the forefront of technology sales and services. But we can't do that without you leading our way to success. Working for us is more like being part of a family—a family of technology experts, Account Managers, customer service specialists, and more. If you're ready for a competitive benefits package, paid training, and supportive work and life programs, then Connection is the company for you.

Connection's comprehensive benefits program is designed to enhance your personal and financial wellbeing. Our wellness initiatives include:

    • Medical coverage
    • Dental coverage
    • Vision coverage
    • Prescription drugs
    • Reimbursement accounts
    • Life insurance
    • Disability
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    • Paid time off
    • Smoking cessation
    • Fitness reimbursement
    • Tuition reimbursement
    • Adoption assistance
    • Employee Assistance Program (EAP)
    • Travel assistance
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    • 401(k)
    • Employee Stock Purchase Plan
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      Training and Development
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      Additional Voluntary Benefits
    • Auto/home insurance
    • Legal
    • Vet insurance
    • Computer loan
    • Employee discount
    • Site-specific benefits
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We bring technology to a broad range of customers, and we’ve built a diverse team to meet their needs—welcoming all applicants, from all backgrounds. When you work at Connection, it’s what you contribute that counts. We take pride in giving our employees equal opportunity for advancement, and we strive to provide an environment that’s satisfying and rewarding to all.

Connection is committed to equal employment opportunity through its robust Affirmative Action program. No employee or applicant for employment will be discriminated against under any provision protected under Title VII (of the Civil Rights Act of 1964).

Connection is an equal opportunity employer and is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact Human Resources at 1-603-683-2000 for assistance.

Connection Reviews

  • Featured Review

    "Great place to work"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Acquisitions in Boca Raton, FL
    Current Employee - Account Acquisitions in Boca Raton, FL
    Positive Outlook
    Approves of CEO

    I have been working at Connection full-time (Less than a year)


    Work life balance is great. I am female, my manager is female... this is a very supportive environment. I work full time from home and am provided with all of the training and support I need to be successful. You get out what you put in as with any sales job, training is available in all aspects when you need it.


    No cons here! Great company.

    Advice to Management

    Keep on doing what you're doing. Connection is a great company.

See All 332 Reviews

Connection Photos

Connection photo of: PC Connection Corporate Headquarters
Connection photo of: We had the privilege of participating in the Mark Wahlberg Youth Foundation Holiday Party and donating over 250 Acer Chromebooks to children from Boston are Boys and Girls Clubs of America.
Connection photo of: We had the privilege of participating in the Mark Wahlberg Youth Foundation Holiday Party and donating over 250 Acer Chromebooks to children from Boston are Boys and Girls Clubs of America.
Connection photo of: We had the privilege of participating in the Mark Wahlberg Youth Foundation Holiday Party and donating over 250 Acer Chromebooks to children from Boston are Boys and Girls Clubs of America.
Connection photo of: We had the privilege of participating in the Mark Wahlberg Youth Foundation Holiday Party and donating over 250 Acer Chromebooks to children from Boston are Boys and Girls Clubs of America.
Connection photo of: Holiday Lunch served by the executive team.
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Connection Interviews



Getting an Interview

Getting an Interview





    Associate Buyer Interview

    Anonymous Interview Candidate in Merrimack, NH
    No Offer
    Positive Experience
    Average Interview


    I applied through an employee referral. The process took 2 weeks. I interviewed at Connection (Merrimack, NH) in March 2015.


    The interview process is thorough but open-minded. The interviewer(s) seemed genuinely interested in getting to know about your experience. Prior experience was discussed in a professional demeanor and how it may apply to the desired position.

    Interview Questions

    • What was your biggest mistake at your former position and what steps did you take to correct it?   1 Answer
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Connection Awards & Accolades

  • Lenovo Platinum Data Center Partner, 2017, Lenovo, 2017
  • Microsoft Double Gold Level of Excellence in Operations Award, 2017, Microsoft, 2017
  • Hewlett Packard Enterprise NSP SLED Partner of the Year, 2017, HP Enterprise, 2017
  • RedHat Rising Star Partner of the Year, 2017, Red Hat, 2017
  • CHIME Partner of the Year, 2017, CHIME, 2017
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Diversity Commitment

Has programs that support a diverse and inclusive workforce

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