Working at Constant Contact | Glassdoor

Constant Contact Overview

Waltham, MA
Unknown
1998
Subsidiary or Business Segment
Advertising & Marketing
Unknown / Non-Applicable
The tools. The people. The drive to help small business do more business.

We’re pretty lucky here at Constant Contact: every day, we come to work knowing what we do helps our customers make more money, spend more time with their kids, and let ... Read more

Mission: To empower small businesses and nonprofits to grow customer relationships and their business.

Company Updates

  • Our GM, Jonathan Kateman, in AdAge today: "Anyone can automate someone's name into a piece of content, but the typical, jaded consumer of 2018 will seek out people and brands that develop content that not only feels true to brand, but also true to their unique needs."

    Marketers teach old email new tricks

    Vimeo, which hosts videos from more than 70 million people worldwide, provides its users with the newest tools to share their clips on YouTube, Facebook and its own mobile apps. But when it wants to connect with these users, it frequently turns to a technology from the 1970s: email.

  • Our Content Marketing Director, Dave Charest, is presenting on September 5 at this year's Content Marketing World, the largest content event! Producing content consistently and efficiently is a top challenge for many businesses and organizations. Luckily, this is Dave's wheelhouse, and his insights will allow you to create a unified content marketing plan while reducing inefficiencies. http://glassdoor.com/slink.htm?key=vQQtg

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Constant Contact Video

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Constant Contact – Why Work For Us?


What we do

We create great, easy-to-use tools that help small businesses and nonprofits do online marketing—and get amazing results. But we don’t just offer tools to help them create email newsletters, surveys, events, Facebook promotions, online listings, and more. We also provide the award-winning support and free marketing resources to help them use them effectively and successfully.

Where it all started

Constant Contact was founded as “Roving Software” in 1995, in a cramped attic in Brookline, Massachusetts. Back then, email was just a way for friends to communicate online. But our founders saw what it could be: a valuable marketing tool that would help small businesses level the playing field in the battle against big business.

But we didn’t just stop at email. We added online surveys, event management, social campaigns, local deals, and online listings management.

It probably goes without saying, but we left that attic a long time ago. Headquartered in Waltham, Massachusetts, we also call Colorado, Florida, New York City, San Francisco, and London home as well.

To support it all, we ramped up our coaching and support operations, adding online chat, email, and tons of local classes and seminars for face-to-face local learning. It’s what sets us apart from our competition in a really major way.

Through it all, we kept to our mission: to empower small businesses and nonprofits to grow customer relationships and succeed.

What’s next? 

Every day we find new ways to build on our commitment to small businesses. That doesn’t just mean more powerful tools and new services; it’s initiatives like our Small Business Innovation Loft. It’s a free program designed to support startups and help them bring ideas that could benefit small businesses and nonprofits to market. That’s the vision for Constant Contact’s future; more opportunities to revolutionize the formula for small business success.


​​​​​Our Culture​​​​​

At Constant Contact, we build software products and provide marketing services to make small businesses and nonprofits more successful. So you could say we have an immediate impact on our neighbors, small business owners, and community. When you work at Constant Contact, you’ll always feel good about what you do, and you’ll see those positive impacts right away! We love what we do, and we're good at it, too. We earn a lot of recognition, like Stevie Awards and Deloitte's Technology Fast 500. Our people are a critical part of our success, and we celebrate our employees with service awards, monthly "Wow" awards to recognize great accomplishments, and sometimes at the spur of the moment, just because.

We hire seriously awesome people who are able to lead change and focus on results. We tend to be a collaborative, smart, friendly, and innovative bunch. We're big on social responsibility, and have volunteer time, an annual charity auction, local scholarships, and more.

We like to say we have the entrepreneurial culture of a start up, with the resources of a big company. And we put our money where our mouth is with regular Innovation Jams, our amazing InnoLoft), collaborative workspaces, informative Lunch + Learns, and more. We like to get cool stuff done, fast. So if you want a once-in-lifetime opportunity to put your career in the fast lane, we want to talk to you.

Benefits and Perks

We've got the stuff you'd expect from a great company, like a competitive salary, unlimited vacation time, and standing desk options. But we've also got some fun perks like big parties for milestones, free soda and coffee, and occasional lunches—and don’t forget to ask us about Beer Cart Fridays. Here's a list:

Financial:

  • Stock Options
  • Employee Stock Purchase Program
  • Generous Time Off
  • 401(k) Match
  • Optional Flexible Spending Account
  • Tuition Reimbursement
  • Health & Life Insurance
  • Domestic Partner Coverage

 

At Home:

  • Family Friendly Programs
  • Pet Insurance
  • Cell Phone Discounts
  • Gym Discounts
  • Childcare Assistance & Care.com Membership
  • Rocket Lawyer Membership
  • Wellness Initiatives
  • Free Constant Contact Account
  • Employee Assistance Program

 

At Work:

  • Free Soda, Coffee & Tea
  • Beer Cart Fridays
  • Parties for Milestones
  • Service Awards & Recognition
  • Innovation Jams
  • Company-Wide Meetings (Stay informed & ask questions! We love when our employees do that)
  • Lots and lots of free food
  • Opportunities to make a difference through company-wide fundraisers and auctions, employee giving events, and planned time away with your team to volunteer with nonprofits and community groups

 

Follow us: @CTCTCareers

Check out #CTCTlife on Twitter, Pinterest, and Instagram

Apply: jobs.constantcontact.com

​​​​​​​​Company History​​​​​​​​​​

Constant Contact®, Inc. began as Roving Software in 1995. The goal was to develop an affordable, easy-to-use email marketing tool for small businesses to build successful, lasting customer relationships. With Constant Contact, small organizations can communicate with current customers and members easily and affordably, build loyalty, and generate repeat business.

Constant Contact has since grown from a small start-up to the leading provider of email marketing and online survey tools for small businesses, associations, and nonprofits by focusing on our customers’ satisfaction and needs with helpful, personal coaching. In 2004, we changed our name from Roving Software to Constant Contact, leveraging the success of the service and brand. In October 2007, Constant Contact completed its initial public offering and shares of its common stock began trading on the NASDAQ Global Market under the symbol CTCT.


Today, more than 600,000 customers worldwide from all types of small businesses and organizations—from retail, restaurants, and spas to business services, consultants, nonprofits, and associations—use Constant Contact for email marketing, event marketing, online surveys, social media marketing, local deals and online listings management.



Constant Contact named one of Deloitte’s Technology Fast 500™.

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Constant Contact named one of the 100 Small Business Influencer 2011 Champions

  • Honorable mentions: Gail Goodman, Julie Niehoff & Wendi Caplan-Carroll
  • Named a top 100 Small Business Influencer Champion for 2014, as well as years prior
  • Top 100 Small Business Influencer, Small Business Trends & Small Business Technology, 2013


Stevie Award for “Best Overall Company of the Year” at the 2011 American Business Awards.


The Business Journals named Constant Contact the seventh-ranked business-to-business brand in the United States.

Winner of Best in Biz Awards for “Best Overall Company of the Year”

Spamhaus Block List honored Constant Contact with a Spamhaus Whitehat Network Silver Award for the company’s work in compliance and for limiting email spam with its customers.


SCORE’s 2011 Lou CampanelliAward given to Gail Goodman.


The Massachusetts Innovation & Technology Exchange inducted Gail Goodman into its MITX Innovation Hall of Fame.


The Boston Globeselected Gail Goodman as one of the top 30 innovators in Massachusetts in 2011.


Boston Business Journal’s “Power 50” list of most influential Bostonians included Gail Goodman.


Boston Business Journal’s “Top 100 Women Led Businesses” included Constant Contact at number 11.


CIO Magazine’s 25th Annual CIO 100 Awards


Steve Awards for Sales & Customer Service 2012.

  • Silver for Sales Department of the Year- Computer Service
  • Customer Service Department of the Year-Computer Software


BtoBSocial Media Marketing Awards

  • “Best Use of Facebook”
  • “Best Use of Twitter”


The Communicator Awards- Award of Excellence, website category for Quickstarter

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Globe 100 (Top Performing Public Companies in Massachusetts), The Boston Globe, 2012

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Globe 100 Rankings, The Boston Globe, 2013

 


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Most Admired Technology Company in Massachusetts, Boston Business Journal, 2013

 

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Best New Product of the Year (SMB), Gold, Best in Biz Awards, 2014

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The Stevies: American Business Awards

Specific Awards Won:

  • 2014 Bronze Stevie Winner: “Company of the Year”
  • 2013 Silver Stevie Winner: “Company of the Year”
  • 2013 Gold Stevie Winner: “Human Resources Department of the Year”

The Stevie Awards for Sales and Customer Service

Specific Awards Won:

  • 2014 People’s Choice Stevie Award for Favorite Customer Service
  • 2014 Bronze Stevie Winner: “Customer Service Department of the Year”
  • 2013 People’s Choice Stevie Award for Favorite Customer Service
  • 2013 Bronze Stevie Winner: “Customer Service Department of the Year”


Constant Contact Reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Constant Contact General Manager Jonathan Kateman
Jonathan Kateman
26 Ratings
  • "You'll advance as far as you are willing to take yourself"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Loveland, CO
    Current Employee - Team Lead in Loveland, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Constant Contact full-time (More than 8 years)

    Pros

    Pay, benefits, and work environment are amazing!

    Cons

    There are a lot of changes, and you have to be flexible through them.

See All 384 Reviews

Constant Contact Photos

Constant Contact photo of: 1601 Trapelo Road - Constant Contact's HQ!
Constant Contact photo of: Our Loveland employees gave back to Colorado's Children's Hospital during the 2015 Annual Day of Service!
Constant Contact photo of: Our Loveland employees gave back to Colorado's Children's Hospital during the 2015 Annual Day of Service!
Constant Contact photo of: The sales team shows off their new space during a company-wide open house.
Constant Contact photo of: Our Waltham employees had a great time at their 2015 summer outing!
Constant Contact photo of: The sales team shows off their new space during a company-wide open house.
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Constant Contact Interviews

Experience

Experience
72%
12%
16%

Getting an Interview

Getting an Interview
31%
25%
19%
10
7
4
4

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Associate Software Engineer Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 2 days. I interviewed at Constant Contact (New York, NY) in June 2014.

    Interview

    You do a phone screen, then you come into the office to do a presentation and pair program with some members of the team and they will let you know within a few weeks.

    Interview Questions

    Negotiation

    None

See All 91 Interviews

Constant Contact Awards & Accolades

  • Customer Service Department of the Year – Computer Hardware & Computer Services(Bronze), The Stevie Awards, 2014
  • Globe 100 Rankings, The Boston Globe, 2013
  • Top 100 Small Business Influencer, Small Business Trends & Small Business Technology, 2013
  • Best Overall Company of the Year, Best in Biz Awards, 2011
  • Best New Product of the Year (SMB) - Gold, Best in Biz Awards, 2014
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